Vodafonewatch, snapshot of issue 2008.07
6 August 2008
Q1 FY08-09 KPIs: Vodafone’s Key Performance Indicators bombed, with investors spooked by warnings of weakness, both in Spain and for the full-year revenue outlook. However, Vodafone may have encountered friendly fire, possibly over-playing Spanish woes and inadvertently broadcasting executives’ unease, despite reiterating bottom-line outlook. Apart from decimating Arun Sarin’s parting parade, the fallout hurt the wider industry, which has had a confusing reporting season. Elsewhere, as Vodafone saw limited upside from a £1bn share-buyback damage-limitation exercise, its associates and investments reported far more upbeat financials and KPIs, including SFR in France, Verizon Wireless in the US, and China Mobile, as did arch-rival Telefónica. The Chief Executives of the German and Spanish OpCos, the Q1 fall guys, attempted to mitigate their underperformance, flagging regulatory issues and past over-performance, respectively. [pp.3-17,25,28,55,58.]
Issue: 2008.07
Covering: 26 June to 30 July 2008
Published: July 2008
Next issue: August 2008
Vodafone and its rich web of OpCos — tracked and analysed worldwide. A unique monthly report for the industry.
SUMMARY
Q1 FY08-09 KPIs: Vodafone’s Key Performance Indicators bombed, with investors spooked by warnings of weakness, both in Spain and for the full-year revenue outlook. However, Vodafone may have encountered friendly fire, possibly over-playing Spanish woes and inadvertently broadcasting executives’ unease, despite reiterating bottom-line outlook. Apart from decimating Arun Sarin’s parting parade, the fallout hurt the wider industry, which has had a confusing reporting season. Elsewhere, as Vodafone saw limited upside from a £1bn share-buyback damage-limitation exercise, its associates and investments reported far more upbeat financials and KPIs, including SFR in France, Verizon Wireless in the US, and China Mobile, as did arch-rival Telefónica. The Chief Executives of the German and Spanish OpCos, the Q1 fall guys, attempted to mitigate their underperformance, flagging regulatory issues and past over-performance, respectively. [pp.3-17,25,28,55,58.]
GROUP: Africa remains firmly in focus, but Vodafone’s $900m bid to take control of integrated incumbent Ghana Telecom ran into vociferous opposition. The Group is said to be interested in Nigeria’s Nitel, and to still be pursuing an increased stake in South Africa’s Vodacom. [pp.18-19,36,42.]
Tax continues to bedevil Vodafone, with progress made in a £2bn UK dispute, but another Indian case threatening to mushroom to a $4bn liability. Vodafone warned the European Commission about the risk of unintended consequences, saying that sharp cuts in termination rates could raise costs elsewhere, potentially pricing lower-income users out of the market. Meanwhile, regulators in Australia and Ireland were egged-on to diminish fixed-line network incumbencies. Data-roaming charges were reduced in Australia, Germany, and Malta. The European Court of Justice ruled in Vodafone Germany’s favour, concerning fees previously levied by Deutsche Telekom for network access. [pp.21,24,28,30,31,36,47.]
The iPhone attracted considerable attention in Italy and Australasia, but with pricing and availability criticised. Other new offerings are being developed around MySpace (Music Reporter) and 3G-enabled ‘netbooks’ (with Acer and Asus). Vodafone is also partnering rivals on the BONDI initiative, which falls under the auspices of the OMTP and is intended to improve secured handset application interoperability. Datamonic is to supply Group-wide Money Transfer transaction screening, which might reach India soon. [pp.22,23,24,31,39,47,50.]
WESTERN EUROPE: SFR’s acquisition-fuelled Q2 results gave a boost to controlling-shareholder Vivendi, as the now-integrated operator outlined plans to invest EUR1bn in fibre and raise its challenge to France Télécom and Numericable on this front. The takeover of Neuf Cegetel will see a net loss of 450 jobs, primarily across network and central functions. [pp.25,26,27.]
Vodafone Germany reiterated its goal of 20% DSL market share, and admitted that acquisition of Freenet is a possibility. Cableco Zon confirmed Vodafone Portugal as its MVNO partner. [pp.4,29.]
A revolt rumbled among small UK retailers, over reduction in pre-paid sales commission. Vodafone UK is promoting bundled mobile email and internet access, seemingly abandoning plans to make the latter free to higher-spending customers. Also promoted were heavily-discounted online plans for Texters, and SIM-only deals. Following a number of senior departures, two appointments were confirmed to the OpCo’s marketing team. 500 marketers are set to move to a new Central London office in Paddington, but these probably encompass Group staff. [pp.32,33.]
Contracts were revealed in Ireland for IP IMS (Ericsson), Italy for mobile advertising (Amobee), and Portugal for sales systems (Calidus). [pp.29,30,31.]
EASTERN EUROPE: Polkomtel’s revolving door saw Jaroslaw Bauc return as Chief Executive, promising business-as-usual but better. Vodafone may now be seeking a compromise to calm currently fractious Polish shareholder relations. Vodafone Hungary is testing mobile advertising, as it deems 900MHz spectrum promising for lower-cost, higher-speed mobile network deployment. [pp.34,35.]
MEAA: Vodafone Egypt is marketing ADSL bundles. [p.36.]
An internecine, pre-Vodafone dispute over local operator BPL Mumbai might be drawing to a conclusion, with one outcome being incorporation into Vodafone Essar. The Indian authorities may have softened demands for access to encrypted BlackBerry services, which had seemed to threaten the future of the mobile email platform at Vodafone Essar and rivals. [pp.5,38.]
Following its high-profile IPO, Safaricom is to appoint Chris Tiffin as its new CFO, poaching the one-time Vodacom hand from Zain’s Celltel Nigeria. [pp.39,40.]
Vodacom confirmed Pieter Uys as Chief Executive from October, as departing founder Alan Knott-Craig told regulators they would be more effective if they “stayed at home and relaxed” and kept out of the way of the professionals. A former legal executive is being lined up as the “fall guy” to pay the price for Vodacom’s alleged lies to the Competition Commission. Vodacom’s new, supposedly improved, mobile internet services were criticised for breaking key applications. The company made a strategic investment in local online service Zoopy.com. [pp.41,42,43,44.]
Two major advertising agencies appear to have declined participation in Vodafone Australia’s strategic account review. Vodafone Fiji ramped its customer base massively, pre-empting the arrival of new entrant (and Caribbean Partner Market group) Digicel. [pp.46,47.]
Vodafone NZ is utilising Seeker Wireless’ technology to enable its Local Zone service, as it also ramps 3G investment to upgrade its entire network and take broadband to unserved rural areas. The operator is introducing charges for customer service calls, while separately being investigated for incorrectly billing free Vodafone live! services. [pp.48,49.]
AIP: Verizon Communications repeated its desire to buy-out Vodafone’s stake in Verizon Wireless, casually suggesting a £30bn deal value, as the mobile unit delivered another set of strong financials, and fixed-mobile triple-play debuted (along with the new Rhapsody music service). The FCC may be close to approving VZW’s $2.7bn bid for RCC, as concessions were offered to secure approval for the $18bn Alltel merger. The first certified device for Verizon’s Open Development initiative surprised by being an M2M proposition, with more telematic plays now expected. [pp.51,52,53,54,55,56.]
China Mobile upgraded its ambitions for TD-SCDMA 3G services, prompted by the authorities, as a minister predicted the current round of industry restructuring might take six months. The operator recorded another month of strong customer acquisition. [pp.57,58.]
Bharti Airtel continued to power ahead, as the pace of customer additions offset sliding ARPU. The operator indicated it was open to resumption of merger talks with South Africa’s MTN, on the right terms. The launch of operations in Sri Lanka was again delayed. [pp.60,61.]
SOFTBANK MOBILE described a tri-partite technology alliance with Vodafone and China Mobile as “one of the most important moves” since its creation. [p.62.]
EXTRACT
PACIFIC | AUSTRALIA
Vodafone “reviewing advertising activity” — agencies retreat
Vodafone Australia was reported to have begun a review of its advertising contracts in an apparent shift in how it manages its creative and media activity.
The company was reported to have put its existing agencies on notice while it re-evaluated its arrangements. Vodafone’s advertising is currently handled by STW Group in Australia and Colenso BBDO in New Zealand.
Speaking to B&T Weekly, Craig Herbison, General Manager of Brand and Communication at Vodafone, said the company is planning to mirror activity elsewhere in the Group by issuing ‘mini pitches’ for ideas for individual advertising projects. STW was separately reported to have been relegated to an “execution role” in a recently commissioned campaign.
It was subsequently reported that STW, which previously announced that it planned to fight for the brand advertising account, is believed to have withdrawn itself from contention. Mike Connaghan, Chief Executive of STW, said the company remains committed to Vodafone and would attempt to win contracts relating to direct marketing and digital technology. The news closely follows the withdrawal of rival agency Saatchi & Saatchi from the tender on 25 July 2008.
Research group Nielsen Media estimated that Vodafone Australia had a media spend of AUD 30.1m (£23m/EUR18m) in the year to May 2008.
[Further reference: Vodafone demotes STW to execution role -- Sydney Morning Herald, 26 June 2008; Vodafone rings in agency shake-up -- B& T Weekly, 27 June 2008; $30m media pitch -- Ad News, 11 July 2008; Vodafone denies ad crisis as top agency pulls out -- The Australian, 28 July 2008.]
Australia sells out of iPhone 3Gs
Anecdotal evidence indicated strong early demand in Australia for Apple’s iPhone 3G, which, as with other countries, went on sale on 11 July 2008. However, initial stocks were also said to be “really, really limited”.
The three operators offering the device — Optus, Telstra, and Vodafone Australia — said long queues had formed outside their outlets, and those of their third-party distributors, in the run-up to the launch. Reports indicated that some stores quickly sold out.
Vodafone had more than 150 outlets selling the handset at launch, and said it would increase that to 800 once it has access to more stock. Unlike its rivals, it was reportedly offering the device on 24-month and business contracts, with both requiring upfront charges and ongoing fees (although the upfront costs can be broken into monthly instalments). Optus and Telstra were reported to be offering the device at no upfront cost, if customers signed up to 24-month contracts on higher spend plans.
Vodafone did not say how much stock it had purchased or sold, but said supply had not met demand.
” We weren’t allowed any advance iPhones so the staff have had to train on other models to be able to help customers. “
” I think some people are going to be disappointed, and that’s unfortunate. There is really, really limited stock for the first couple of weeks, and a lot of that is because Apple is launching in so many countries at once. ”
– Cameron Levick, General Manager, Vodafone Queensland.
[Further reference: Vodafone's iPhone no giveaway -- The Australian, 10 July 2008; iGot one! - iPhone, iSaw and iConquered -- Brisbane News, 11 July 2008; Fans get mobile for iPhone's biggest day -- Courier Mail, 11 July 2008; Frenzy to get iPhone -- Daily Telegraph, 12 July 2008.]
FIJI
Vodafone Fiji preempts Digicel with supercharged growth
Amalgamated Telecom Holdings (ATH), Vodafone’s partner in the Vodafone Fiji joint venture, announced that the operator had signed up its 600,000th customer at the start of July 2008.
The company said that around 169,000 connections had been secured by Vodafone Fiji in the three months to 30 June 2008 alone — an indication of its preparations for the entrance of Digicel Fiji, its first facilities-based competitor, later this year.
Vodafone Fiji ended 2007 with 380,000 customers, or around 40% of the population.
” This is a very significant outcome following very closely on Tuesday’s announcement by the ATH Group of a new record profit. It means that 75% of Fiji’s population is now covered by Vodafone Fiji’s mobile service. ” – Tomasi Vakatora, Chief Executive, ATH.
Vodafone Fiji was reported in July 2008 to have launched an offer of heavily subsidised, FJ $14 (£4.70/EUR5.93), handsets to “celebrate” the 14th anniversary of its launch.
[Further reference: Vodafone Fiji signs up 600,000th customer -- TeleGeography, 1 July 2008; Rivalry drops cell prices -- Fiji Times, 8 July 2008.]
NEW ZEALAND
Seeker provides technology for new Local Zone service
Technology provider Seeker Wireless was selected by Vodafone New Zealand to support the launch of a new localised, ‘home zone’ pricing package called Local Zone.
The vendor positions its solution, which is pre-loaded onto SIMs and uses cell site positioning, as an opportunity for operators to encourage fixed-to-mobile substitution by offering cheaper tariffs for calls made from mobiles in the vicinity of subscribers’ homes and businesses. Seeker claims to be able to dramatically reduce the size of such zones, when compared to existing Cell ID-based systems, thus providing more control and flexibility to operators.
Vodafone launched the Local Zone service on 30 June 2008, with Kursten Shalfoon, General Manager of Products and Services, saying it will benefit “small business owners in particular, allowing them to add a landline to their business for less than half the price of a fixed landline”.
Users are charged NZ $20 (£11.91/EUR9.40) a month for a package offering unlimited local calls and national calls priced at NZ $0.20 per minute (or NZ $2.50 per two hours). A NZ $40 per-month option offers unlimited local and national calls.
[Further reference: Seeker Wireless powers innovative new Local Zone product from Vodafone New Zealand -- Seeker Wireless, 3 July 2008; Aussie software drives Vodafone NZ ‘home zone' mobile offering -- iTWire, 4 July 2008.]
NZ mobile broadband battle enters rural market
Vodafone New Zealand announced it was planning to spend NZ $500m (£186m/EUR236m) on an expansion of its 3G network, with the news being particularly welcomed by rural users.
The project, Vodafone said, will extend coverage of its 900MHz network from 63% to 97% of the population by 2010 — equivalent to the current reach of its 2G infrastructure. It also said it planned to enhance its theoretical download speeds of up to 3.6Mbps to 7.2Mbps — a move designed to compete with incumbent integrated operator Telecom New Zealand’s (TNZ) broadband network outside the main cities.
Mark Rushworth, Marketing Officer at Vodafone New Zealand, said there was a clear “gap in the market” where subscribers only have access to dial-up connections.
” The network extension means we’ll be able to offer true broadband speeds to almost every New Zealander, especially rural customers. The broadband services on their mobiles can be used as a cost-effective home solution, where no landline-based broadband is available. ” – Tom Chignell, General Manager for Corporate Affairs, Vodafone New Zealand.
” After a very, very long period of hearing that the regional areas are difficult to serve and how uneconomic they are, we are now seeing a considerable amount of investment. ” – Rosalie Nelson, Telecommunications Research Manager, IDC.
The move came as TNZ announced it was planning to spend NZ $100m on an upgrade of its network infrastructure to Internet Protocol through a contract with Alcatel-Lucent.
[Further reference: $630m to be spent on telco networks -- New Zealand Herald, 5 July 2008; Broadband competition goes rural -- Dominion Post, 5 July 2008; Vodafone plans $380m NZ 3G network expansion -- Datamonitor, 8 July 2008.]
Consumers “aggrieved” over NZ iPhone 3G pricing
Vodafone New Zealand was on the receiving end of widespread criticism in the press over its iPhone 3G pricing, as the device went on sale on 11 July 2008.
Many consumers were reportedly frustrated that Vodafone had marketed the 8GB version as costing “from NZ $199″ (£74.17/EUR94), when to buy it for that price they are obliged to sign up for a two-year contract at NZ $250 per month. On cheaper plans, offering less inclusive talk time and download capacity, the price of the handset rises accordingly (for instance, the cheapest NZ $80-per-month contract is available only with a NZ $549 8GB handset). To buy a 16GB version of the phone, NZ $150 is added to the upfront cost of the option the consumer chooses.
Some in the press contrasted the move with Vodafone’s recent introduction of a cheaper mobile internet rate for ‘casual’ internet browsing (Vodafonewatch, 2008.06), a move that has been welcomed by consumers.
” It’s clear the company has misjudged its iPhone clientele. They had been looking forward to getting access to a revolutionary device that has the potential to free web browsing from the constraints of a fixed internet connection or a clunky laptop. But now a constraint remains in the form of mobile data costs.
” It’s a shame because Vodafone finally seems to be working out that if mobile data is cheaper, more people will use it; and ultimately the company’s revenue will increase. ” – a commentary in the New Zealand Herald.
Another issue highlighted in the media was that Vodafone sold the device in 51 stores at launch, but was perceived to have offered poor availability in the south of the country.
” We can understand Southlanders might feel like they are being left out, but it is a limited release and the initial decision was made based on the supplies we have. ” – Libby Hay, a spokeswoman for Vodafone, speaking to Southland Times.
[Further Reference: iPhone's NZ release omits Southland -- Southland Times, 9 July 2008; Devil in detail of iPhone plan -- Press, 9 July 2008; The only way is down for mobile web price -- New Zealand Herald, 10 July 2008.]
TABLE OF CONTENTS
3 Q1 FY08- FY09
Key Performance Indicators
18 Group
18 M&A;
People
20 Financial
21 Legal
22 Marketing;
Products and services;
Suppliers
24 Regulatory;
Technology
25 Western Europe
25 France
28 Germany
29 Ireland
30 Italy;
Malta
31 Portugal
32 United Kingdom
34 Eastern Europe
34 Czech Republic;
Hungary;
Poland
36 MEAA
36 Egypt;
India
39 Kenya
41 South Africa
43 Qatar
46 Pacific
46 Australia
47 Fiji
48 New Zealand
51 AIP
51 Verizon Wireless
67 China Mobile
60 Bharti Airtel
61 SOFTBANK MOBILE
64 INDEX
INDEX
A
Acer, 22
Aditya Birla Group
Idea Cellular, 37-38, 60
Indus Towers, 37, 60
Africa, 4, 11-13, 18, 36, 40-44
Congo, 41
East Africa, 11-13, 36, 40
Egypt, 4, 11-14, 31, 36, 41
Ghana, 18-19
Convention Peoples’ Party (CPP), 19
Ghana Leadership Union (GLU), 19
Government, 18-19
National Democratic Congress (NDC), 18-19
Volta River Authority (VAR, Ghana), 19
Volta Communications (Voltacom), 19
Kenya, 5, 13, 18, 22, 39-41
Government, 18, 39
Nairobi Stock Exchange, 39
Lesotho, 41
Mozambique, 41
Nigeria, 20, 39
South Africa, 12-13, 41-44
Black Economic Empowerment (BEE), 41
Competition Commission, 43
Independent Communications Authority of South Africa (Icasa), 43
Tanzania, 22, 41
African Alliance, 40
Agip, 30
Alcatel-Lucent, 27
ALLTEL Corporation, 51-53, 55
Amalgamated Telecom Holdings (ATH), 47
Telecom Fiji, 47
Vodafone Fiji, 47
Amazon.com, Inc., 54
American Express Company, 32
Americas, 51-55
United States of America (USA), 51-55
Department of Justice (DoJ), 51, 53
Securities & Exchange Commission (SEC), 36
Amobee Media Systems, 30
Apple, 30, 47, 50, 54-55, 59, 62
iPhone, 30, 47, 50, 55, 59, 62
iPod, 54
iTunes, 54-55
Asia-Pacific, 4, 11-13, 36, 38, 61
Australia, 12-14, 31, 46-47
China, 15, 20, 40, 57-59, 62
China Central Television (CCTV), 57
Government, 57-58
Ministry of Industry and Information Technology (MIIT), 57
Province/Municipality/Region, 57-58
Beijing, 57-58
Shandong, 57-58
Shanghai, 57-58
State Administration of Radio, Film, and Television (SARFT), 57
Fiji, 13, 47
India, 5, 12-14, 18, 22, 36-38, 40, 60-61
Association of Unified Telecom Service Providers of India (AUSPI), 37
Cellular Operators Association of India (COAI), 37-38
Department of Telecommunications (DoT), 37, 43
Government, 36-38, 61
Income Tax Department, 21, 34, 36, 53
Legal, 36
Licence Circles, 37
Andhra Pradesh , 18
Kerala , 38
Mumbai , 38
Telecom Regulatory Authority of India (TRAI), 38
Japan, 18, 35, 62
New Zealand, 12-14, 18, 31, 46, 48-50
Commerce Commission, 48
Sri Lanka, 61
ASPire Group, 22, 57
ASUSTek (Asus), 22, 31
AT&T, 20, 51, 53-55
Banca Intesa
Agos SpA (see also Crédit Agricole), 30
B
Bebo, 33
Bharti Group, 37-38, 60-61
Bharti Airtel, 37-38, 60-61
Gupta, Akhil, 60
Parmar, Shaun, 60
Bharti Enterprises, 60
Bharti Infotel, 60
Indus Towers, 37, 60
Mittal, Sunil Bharti, 60
BMW, 30
BNP Paribas, 21
Exane, 21
BONDI, 24
Brightstar Corporation, 53
Broadcom, 18
C
Callidus Software, 31
Cellfire, Inc., 18
Cellular One, 38
CGP Investments, 36
China Electronics Technology Group Corp., 58
No. 7 Research Institute, 58
China Mobile, 15, 20, 57-59, 62
Gao Songge, 59
Shanghai Mobile, 58
China Netcom, 57
China Telecom, 57-58
China TieTong Telecommunications Corporation, 57
China United Telecommunications (China Unicom), 57-58
Chunghwa Telecom, 22
Clemenger BBDO, 46
Colenso BBDO, 46
Comverse Technology, 31
Coolpad, 57
Cossette Communication Group
Dare Digital, 22, 34, 38, 46
Crédit Agricole
Sofinco
Agos SpA (see also Banca Intesa), 30
Creston plc
ICM Research, 33
D
DaimlerChrysler
Mercedes~Benz, 22, 30, 38
Daniel Stewart & Company, 16
Darik Radio, 63
Datanomic Limited, 22
Debitel, 25
Deutsche Bank, 21, 52-53
Deutsche Telekom, 22, 24, 28, 35, 54-55
Polska Telefonia Cyfrowa (PTC), 35
T-Mobile International, 22, 24, 28, 54-55
Germany, 28
Digicel
Fiji, 47
Dimension Data, 47
Dresdner Kleinwort, 16
du (Emirates Integrated Telecommunications Company PJSC, or EITC), 31
E
Eastern Europe, 4, 11-13, 34
Czech Republic, 13-14, 30, 34
Hungary, 13-14, 34
Poland, 13, 34-35
Electronic Communication Office (UKE, Poland), 35
Romania, 4, 11-14, 31
Turkey, 4, 11-14
Econet Wireless Group, 40
Kenya, 39-40
Electronic Arts, Inc. (EA), 38
EA Mobile, 38
EMI, 54
Eni SpA, 30
Ericsson, 29, 62
Ceské Radiokomunikace a.s. (CRa), 34
Essar Group, 36-40, 60
Econet Wireless (see also separate entry), 39-40
Vodafone Essar (see also Vodafone), 36-38, 40, 60
Etisalat, 31, 36
Etisalat Misr, 36
Mobily, 31
European Union, 21, 24, 28-29, 31
European Commission, 28
European Court of Justice (ECJ), 21, 28
F
Facebook, 33
Formula One, 22, 38
France Télécom, 22, 25-26, 32, 36, 40
Orange, 22, 25, 32, 36, 40
France, 25
Mobinil, 36
Telkom Kenya (see also separate entry), 40
freenet AG (Mobilcom), 28
Frost & Sullivan, 46
Full House Communications
Zoopy.com, 44
G
Gap, 49
Gartner Group, 16
Ghana Telecom, 18-19
Glu Mobile, 19
Goldman Sachs, 51
Google
MySpace, 22, 33
H
Heineken N.V., 30
Huawei Technologies, 40
Hutchison Whampoa
3 Group, 9, 13, 24, 36
3 Australia, 13
3 Italy, 9
Hutchison Telecommunications International Ltd, 36-37
I
IBM, 31
IDC, 49
iLike.com, 54
In-Stat, 59
Indus Towers, 37, 60
Internet Society (ISOC), 42
Investec, 16, 20
J
Johannesburg Stock Exchange, 42
K
KDDI, 62
KGHM, 35
L
Lavazza SpA, 30
Lawrence Hunt & Co. Ltd, 32
Lenovo, 33, 57
LG Electronics, 54
M
Mannesmann, 21
McLaren Group, 22, 38
Hamilton, Lewis, 38
Metro-Goldwyn-Mayer Studios, Inc.
MGM Networks, 28
The MGM Channel, 28
Microsoft, 31, 54
Middle East, 4, 11-14, 31, 36, 41, 43
Egypt, 4, 11-14, 31, 36, 41
Qatar, 43
Qatar Foundation for Education, Science and Community Development, 43
Supreme Council for Information and Communications Technology (ictQATAR), 43
Mobinil, 36
Mobitelea Ventures, 40
Morgan Stanley, 21
MTN, 20, 41, 60
Nigeria, 20
South Africa, 41
Mvelaphanda Group Limited, 42
N
Napster, 54-55
Net Mobile, Germany, 9
Nielsen Media Research, 46
Nigeria Telecommunications Limited (NITEL), 20
Nigerian Mobile Telecommunications Limited (Mtel), 63
Nike, Inc., 30
Nokia, 30, 44, 56, 61
Nokia Siemens Networks, 58
Nomura, 17
Novabase SGPS SA, 31
CelFocus (see also Vodafone Portugal), 31
Novarra, Inc., 42
NTT
DoCoMo, 62
Numéricable, 26
NZ Communications (Econet Wireless), 40
O
Olympic Games
2008 Olympic Games (Beijing), 57
OMTP Limited, 24
OnAir, 31
Oracle, 31
Siebel Systems, 31
P
P4 Sp. z o.o., 35
Germanos Polska Sp. z o.o., 35
PayPoint plc, 32
Payzone plc, 32
Perlico, 29
PKN Orlen, 35
Polkomtel, 34-35
Bauc, Jaroslaw, 34-35
Polskie Radio (PR), 35
Polskie Sieci Elektroenergetyczne (PSE), 35
Portugal Telecom, 31
TMN, 31
PricewaterhouseCoopers, 21
PTC, 35
Q
Qatar Foundation Consortium, 43
Qatar Telecom (Qtel), 43
R
RCS MediaGroup, 30
RealNetworks, 54-55
Rhapsody, 54-55
Reliance-Anil Dhirubhai Ambani Group
Reliance Communications, 7, 60
Renaissance Capital, 40
Research Capital Corporation, 38
Research In Motion, 25, 38, 53
BlackBerry, 25, 38, 53
Roshan (Telecom Development Company Afghanistan Ltd)
M-Paisa, 22
S
Safaricom, 18, 22, 31, 39-40
Baillie, Les, 39
Joseph, Michael, 40
M-PESA, 18, 22
Tiffin, Chris, 39
Samsung, 57
Seeker Wireless Pty Ltd, 48
Sharp Electronics, 16
Siemens, 31
Singapore Telecom
Optus (Australia), 47
SKS Microfinance, 61
SOFTBANK CORP
SOFTBANK MOBILE, 62
Software AG
webMethods, 31
Sonaecom, 31
Optimus, 31
Sony
Sony BMG, 32, 54
Sprint Nextel, 54-55
Standard & Poor’s, 16, 18, 20
STW Group Limited (see also WPP), 46
Sun Microsystems, 59
SupplyNet Communications, Inc., 56
Supreme Council for Information and Communications Technology (ictQATAR), 43
SWIFT, 28
T
Taiwan Mobile, 22
TAP Portugal (Air Portugal), 31
TD-SCDMA Industry Alliance, 58
TDC, 35
Technology
2G, 35, 37-38, 40-41, 49, 53, 57-59, 61
CDMA, 53, 57
EDGE, 35, 40
GPRS, 38
GSM, 37-38, 41, 58, 61
3G, 5, 11, 22, 28, 30, 33, 40, 47, 49-50, 57-59, 61-62
HSDPA, 5, 11, 22, 28, 30, 33, 40, 47, 49-50, 57-59, 62
HSPA, 62
HSPA+ (HSPA Evolution), 62
TD-SCDMA, 57-59
WCDMA, 57, 61
4G, 22, 52
3GPP Long Term Evolution, 52
Long Term Evolution (LTE), 52
WiMAX, 22
DRM, 54
DSL, 18, 28-30
Fibre, 18-19, 26-27, 46
Fixed-mobile convergence (FMC), 52
FM, 37
GPON, 27
IM, 42, 44
IMS, 29
IP, 29-30, 49, 56
Java, 44
Linux, 31
M2M, 56
MMS, 31-32, 34
MP3, 55
MVNO, 6
OMTP, 24
Personal computer, 4-8, 11-12, 22, 28, 31, 38, 42, 50, 52, 55
SIM, 32-33, 34, 61
SMS, 34, 38, 55-56
Spectrum, 34, 37, 43, 53
900 MHz, 34, 49
Telematics, 43, 56
TV, 28, 35, 57
CMMB, 57
HDTV, 27
VoIP, 27, 30, 43
W-LAN, 22
Web Services, 24, 32
Windows, 31
Tele2, 6-7
Telecom Egypt, 36
Telecom Italia, 24, 30
Telecom Italia Mobile, 24, 30
Telecom New Zealand, 49
Telefónica Group, 7, 20, 24
Telekom Austria
mobilkom Austria
Mobiltel (Bulgaria), 63
Telenor, 24
Telewizja Polska (TVP), 35
Telkom Kenya, 40-41
Telkom South Africa, 12, 20, 31, 41-42, 41-44
Telstra, 46-47
Teradata Corporation, 47
Texas Pacific Group (TPG), 51
TIBCO Software, Inc., 31
Time Warner, 25, 54
Transcorp, 20
U
UFIDA Software Co., Ltd, 58
V
Verizon Communications, 15, 20, 30, 51-56
Seidenberg, Ivan, 51
Strigl, Dennis, 52-53
Verizon Wireless, 15, 20, 30, 51-56
Harrobin, John, 54
Open Development Initiative (ODI), 56
Rural Cellular Corporation (RCC), 51
V CAST, 54
Vodafone Omnitel, 7, 30, 51-52
Viacom, Inc., 22, 54
MTV Networks, 22, 54
Vivendi, 17, 20, 25-27, 29, 31, 35, 54
Polska Telefonia Cyfrowa (PTC), 35
SFR (Société Française de Radiotéléphone), 25-26
Esser, Frank, 26
Neuf Cegetel, 25, 27
AOL France, 25
Club Internet, 25
Manigne, Jeremie, 27
Tele2 France, 25
Universal Music Group, 54
Vodacom, 12, 20, 31, 41-44
Congo, 41
Field, Dot, 43
The GRID, 44
Group, 41
Joosub, Shameel, 41
Knott-Craig, Alan, 41, 43
Kumalo, Romeo, 44
Lesotho, 41
Meep, 44
Mozambique, 41
Ralebitso, Tlhabeli C, 44
South Africa, 12, 41-42, 44
Tanzania, 41
Uys, Pieter, 41-42
Vodacom Service Provider, 43
Global Telematics, 43
GloCell, 43
Vodacom Ventures, 44
Vodafone
Corporate, 7, 25, 34, 41, 49, 52, 60
ASPire Group, 22, 57
CGP Investments (Cayman Islands), 36
Vodafone International Holdings BV, 18
Vodafone Investments Luxembourg Sarl (VIL), 21
EMAPA, 3-5, 11-15, 20, 34
Africa, 3-4, 11-13, 18, 36, 40-42
Asia, 3-4, 11-13, 36, 38
Asia Pacific and Affiliates, 4, 13
Australia, 12-14, 31, 46-47
China (see also China Mobile), 15, 20, 40, 57, 62
Congo, 41
Czech Republic, 13-14, 30, 34
Eastern Europe, 3-4, 11-13
Fiji, 13, 47
Hungary, 13-14, 34
India, 4-5, 12-14, 18, 22, 36-38, 40, 60-61
Indus Towers, 37, 60
Japan, 18, 62
Kenya (see also Safaricom), 5, 13, 18, 22, 31, 38-41
Lesotho, 41
Middle East, 11-13, 31, 36
Mozambique, 41
New Zealand, 12-14, 18, 31, 46-50
Pacific, 11-13, 18, 46-47, 51
Poland (see also Polkomtel), 13, 34-35
Qatar (see also Vodafone and Qatar Foundation and Vodafone Qatar), 43
Romania, 3-4, 11-13, 31
South Africa (see also Vodacom), 12-13, 20, 31, 41-42, 41-44
USA (see also Verizon), 15, 20, 30, 51-56
Ex-executives, 18, 32, 47
Bourne, Victoria, 18
Ferguson, Graeme, 32
Horder, Dave, 47
Morrow, Bill, 18
Executives, 21, 51
Beck, Gyorgy, 34
Birtwistle, Nick, 32
Bisio, Cesare, 30
Brislen, Paul, 48
Chignell, Tom, 49
Colao, Vittorio, 21, 51
Donovan, Paul, 20
Feasey, Richard, 24
Halford, Andy, 7
Hay, Libby, 50
Herbison, Craig, 46
Hruby, Filip, 34
Joussen, Friedrich, 28-29
Levick, Cameron, 47
Marsland, Phil, 32
Nagy, Balint, 34
Rushworth, Mark, 49
Sarin, Arun, 4, 8, 12, 15, 18, 21, 36-37, 51
Shalfoon, Kursten, 48
Smith, Charlie, 32
Svärdh, Mats, 29
Tomassini, Luca, 24
Wheldon, David, 22
Woods, Paul, 29
Group, 3-5, 17, 18, 20-22, 24, 30, 34-35, 36-37, 40-41, 43, 46-47, 51, 57, 60, 62
Marketing, 22, 30, 32-33, 34, 46-47, 49, 63
Hamilton, Lewis, 38
Internet Services, 25, 32, 34
Music Unlimited Cologne, 22
TBA, 22
vodafone-racing.com, 22
vodafone.com, 22
Vodafone McLaren Mercedes, 38
Vodafone Music Reporter, 22
Partner Markets, 60, 63
Austria (A1), 63
Bulgaria (Mobiltel), 63
Caribbean (Digicel), 47
Sweden (Telenor), 24
Products, 18, 22, 32, 48, 56, 59
Anytime, 31
BlackBerry, 25, 38
Broadband Mobile (Portugal), 40
Business&Life (Italy), 31, 33, 54
Business Email, 31
Central Phone (Germany), 29
Fone (Malta), 30
FREE texts (Ireland), 32
Freedom Bundle (Ireland), 29
FreeVideo (Italy), 30
Internet at Home (Egypt), 36
Local Zone, 48
M-PESA, 18, 22
Mobile Broadband, 8, 24, 33, 49
Mobile Connect, 5
Mobile Email, 32, 42
Mobile Internet (UK), 25, 31-33, 34, 50
MobileTV, 28, 35
Money Transfer, 22
NetPC (Portugal), 31
No Plans, 38
OneNet (Czech Republic), 34
Pay As You Talk (UK), 32
Terminals, 5
USB Modem, 5
USB Modem Stick, 41
Vodafone 125 (ZTE), 7
Vodafone Connect Pen (Portugal), 31
Vodafone Europe, 18
Vodafone OneNet (Czech Republic), 34
World, 19
Strategy, 18
Total Communications, 4, 41
Vodafone Foundation, 33, 43
Group, 43
Western Europe, 3-10, 25
Albania, 9-10
France (see also Vivendi), 20, 25-27, 31
Germany, 4, 6-10, 21-22, 28-29, 35
Germany (Arcor), 6-8, 28-29
Greece, 8-10, 30
Ireland, 9-10, 29
Perlico, 29
Italy, 4, 6-7, 9-10, 22, 30, 51-52
Malta, 9-10, 30-31
Netherlands, 8-10
Portugal, 8-10, 22, 31-32
CelFocus (see also Novabase), 31
Spain, 4, 6-7, 9-10, 16-17, 22, 28, 30, 35
UK, 6-10, 19, 21-22, 32-33, 36, 42
Vodafone Qatar Q.S.C., 43
W
Wal-Mart, 54
Warner Music, 54
Weather Investments
Orascom Telecom
Mobinil, 36
webMethods Inc., 31
Weglokoks, 35
West of England School and College, 33
Western Europe, 3-10, 25
Austria, 63
Channel Islands, 60
France, 19, 25-26, 36, 40, 43
Office Public d’Amenagement et de Construction (OPAC), 27
Germany, 4, 6-10, 21-22, 28-29
Greece, 8-10, 30
Ireland, 9-10, 29
Commission for Communications Regulation (ComReg), 29
Department of Communications, 29
Government, 29
Italy, 4, 6-7, 9-10, 22, 30, 51-52
Jersey, 53
Luxembourg, 21
Malta, 9-10, 30-31
Netherlands, 8-10
Portugal, 8-10, 22, 31-32
ANACOM, 31
Spain, 4, 6-7, 9-10, 16-17, 22, 28, 30, 35
United Kingdom (UK), 6-10, 19, 21-22, 32-33, 36, 42
Government, 21, 36
HM Revenue & Customs, 21
WPP, 46
STW Group Limited (see also separate entry), 46
Y
Yahoo!, 54
Z
Zain Group (MTC/Celtel), 19, 39-40, 60
Celtel OpCos, 39-40
Ghana, 19
Kenya, 39-40
Nigeria, 39
Zain OpCos, 19, 60
ZTE Corporation, 57
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