Vodafonewatch, issue 2009.07 snapshot
6 August 2009
GROUP: Vodafone reported a 9.3%-rise in Group revenue for Q1 FY09-10, helped, again, by currency trends and, to a lesser extent, M&A activity. However, the Group’s Western Europe decline continued, and the Africa & Central Europe division saw its organic revenue drop, raising concerns over subsequent quarters should exchange rate trends worsen. Vodafone’s decision not to provide an update on its cost-cutting programme was seen as a sign that it could be storing up “good news” on savings for later in the financial year. [pp.3-11,12-17.]
Issue: 2009.07
Covering: 3 Jul to 5 Aug 2009
Published: August 2009
Next issue: September 2009
Vodafone and its rich web of OpCos — tracked and analysed worldwide. A unique monthly report for the industry.
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- Below is a free taster from issue 2009.xx (Month-Month 2009), including an Executive Brief, Extract, Table of Contents and Index, giving a valuable snapshot of the full report.
EXECUTIVE BRIEF
GROUP: Vodafone reported a 9.3%-rise in Group revenue for Q1 FY09-10, helped, again, by currency trends and, to a lesser extent, M&A activity. However, the Group’s Western Europe decline continued, and the Africa & Central Europe division saw its organic revenue drop, raising concerns over subsequent quarters should exchange rate trends worsen. Vodafone’s decision not to provide an update on its cost-cutting programme was seen as a sign that it could be storing up “good news” on savings for later in the financial year. [pp.3-11,12-17.]
It was announced that Frank Rövekamp, the Group’s Chief Marketing Officer, is to step down, and that TalkTalk’s Wendy Becker will replace him. [p.18.]
The Group revealed varied moves on local M&A fronts: acquiring BT’s Consumer business in Ireland; revealing it has bought out mysterious Kenyan partner Mobitelea Ventures; and agreeing a strategic partnership with Greek telco Hellas Online. However, the Group appeared to play down much-discussed prospects for a T-Mobile UK buyout, and was said to have withdrawn from the bidding for Egyptian ISP LINKdotNET. [pp.19,20,22,23.]
Vodafone added Azerbaijan’s Azerfon to its Partner Markets (PM) scheme, as well as showing more obvious signs of collaboration with PM associates — notably, with dtac in Thailand, and Entel PCS in Chile. [pp.23,24.]
Both Verizon Wireless and Vodafone broadened their open development strategies — the former through a developer conference and application store; the latter through plans for a new consumer-facing mobile internet brand — as well as announcing new plans in the machine-to-machine segment. Vodafone signed a deal with Tele Atlas to enhance its location-aware services. [pp.25,27,28,32.]
Western Union indicated that its long-awaited international mobile money-transfer venture with Safaricom and Vodafone could be set to go live. [p.26.]
Group R&D Director Mike Walker reiterated Vodafone’s measured stance on 4G rollout, saying the operator will not launch Long Term Evolution infrastructure before 2012, and that it is happy to explore new iterations of 3.5G systems. His words came as Vodafone Greece, Vodafone Portugal, and Vodafone New Zealand detailed early moves in the HSPA+ space. [pp.29,37,41,73.]
WESTERN EUROPE: Vodafone Germany launched a new corporate identity to convey its “unified” fixed-line and mobile telecoms challenge to rival Deutsche Telekom (DT), as well as securing wholesale access to the incumbent’s next-generation broadband infrastructure. Vodafone Italy agreed a network-sharing deal with rival Wind. [pp.35-37,39.]
Vodafone Netherlands saw MVNO partner Lycamobile go live on its network, while updating its former MVNO deal with mobile advertising venture Blyk to reflect the latter’s recent strategic rethink. [p.40.]
Vodafone Portugal launched IPTV services in a bid to boost its residential broadband business, while Vodafone Spain secured a converged telecoms deal with utility firm Endesa. Vodafone UK released a SIM-only offering for customers requiring lower cost international calls, and touted a contract with nearby West Berkshire Council to implement flexible working systems. The OpCo’s new call centre near Stoke-on-Trent was said to be close to completion. [pp.42-45.]
CENTRAL EUROPE: Chinese vendor Huawei was contracted by Vodafone Czech Republic to expand its 3G infrastructure, with the same supplier seeing the WCDMA network it has rolled out for Vodafone Turkey go live. [pp.46,49.]
AFRICA: Recently written-down Vodafone Ghana appeared to hasten its cost-cutting programme, with reports suggesting significant new redundancies in the pipeline. The operator also bought a “lightweight” anti-fraud solution from Xintec, and launched promotional drives for retailers and customers. [pp.50,51.]
In Kenya, Safaricom revealed plans for a major revamp of its retail network, and a move into broadband provision, helped by its upcoming bond programme and injections of new international bandwidth, respectively. Vodacom, however, detailed plans to reign in investment amid economic slumps in its foreign markets. There was also bad news for the operator in the form of poor uptake of its low-cost pay-television venture, and the high-profile arrest of a former employee over an alleged mobile banking fraud. [pp.52-55.]
ASIA-PACIFIC: Reports suggest that regional bosses may fall victim to internal restructuring at newly-merged Vodafone Hutchison Australia, but the operator said union concerns over the future of a call centre in Tasmania were wide of the mark (at least for now). [p.59.]
China Mobile furthered its huge 3G rollout programme by awarding new contracts to eight vendors, and agreeing a deal with the Ministry of Agriculture to provide TD-SCDMA coverage to many of the country’s rural inhabitants. The revamp of the firm’s mobile data portfolio continued, with the first glimpse of its new application store, and suggestions it may centralise value-added service operations to increase efficiency. [pp.60-64.]
Vodafone Essar was reported to have reorganised its senior management, to provide greater flexibility to individual regional units, and gained approval from India’s foreign investment watchdog to spin-off infrastructure assets. Ericsson trumpeted an upgrade of the operator’s mobile network, while Vodafone Essar teamed with Nokia and Citibank, among others, to test contactless mobile payments. Bharti Airtel missed both estimates with its quarterly earnings, and a deadline for completion of talks with South Africa’s MTN, but insisted the firms’ mega-merger remains on. [pp.65-67,69-71.]
SoftBank Mobile increased quarterly operating profit by 36%, helping parent SoftBank Corp. to beat analyst projections. [p.71.]
Vodafone New Zealand regained TelstraClear as an MVNO partner, two years’ after losing the telco as an agent. [pp.72.]
MIDDLE EAST: Vodafone Qatar finally made its mobile services available to the general public, with a perhaps-unsurprising focus on flexibility rather than price competition with incumbent Qatar Telecom. [pp.74,75.]
EXTRACT
PARTNER MARKETS
- Vodafone was said to be helping Thai mobile operator dtac, a recent Partner Market addition (Vodafonewatch, 2009.03), to prepare its upcoming launch of BlackBerry smartphones. The Nation reported that Vodafone is sourcing entry-level BlackBerry Curve 8520 devices from manufacturer Research In Motion on behalf of dtac. Separate reports suggest that Vodafone is preparing to launch the 8520 in the UK. [Further reference: dtac ‘lines up Blackberry launch' this year -- The Nation, 13 July 2009.]
Azerfon signs up to Partner Markets
Vodafone expanded its Partner Markets initiative to Azerbaijan through an alliance with local mobile operator Azerfon.
The deal, which Vodafonewatch estimates brings the number of territories covered by Partner Markets to 59, will see Vodafone extending its products and services to Azerfon subscribers through a co-branding agreement, as well as providing the operator with “experience in supply chain management, the acquisition of enterprise customers, and improved network inter-working”. The two companies said they will also cooperate to provide support to Vodafone Global Enterprise customers that have a presence in Azerbaijan, and to supply “enhanced roaming services” to Vodafone subscribers visiting Azerbaijan.
Azerfon said the agreement is of “great importance” to its business, particularly as it is currently constructing a 3G network, and is seeking to “draw on Vodafone’s expertise in rolling out high-speed mobile data networks and mobile broadband products, working with leading global equipment providers”.
Azerfon trades under the brand Nar Mobile, and claims to have attracted over 1.2 million customers since its launch in 2007.
[Further reference: Azerfon and Vodafone sign strategic partnership -- Vodafone, 22 July 2009.]
Vodafone extends LTE knowledge to Entel PCS
Chilean operator Entel PCS indicated it is using its membership of the Partner Markets programme to tap into Vodafone’s experience with 4G infrastructure standard Long Term Evolution (LTE).
Hernán Mario, Chief Executive of the operator’s mobile business, said it is making use of “strategic contacts” at Vodafone to help prepare LTE tests in the coming months. Entel PCS is also said to be in talks over the trials with Ericsson, one of Verizon Wireless’s (VZW) two main LTE suppliers, and a participant in the LTE testing programme conducted by China Mobile, Vodafone, and VZW since early-2008 (Vodafonewatch, passim).
The Chilean operator, which joined Partner Markets in 2008, is seen to be eager to launch LTE, in order to retain momentum against Telefónica’s Movistar Chile and América Móvil’s Claro Chile, having been the first operator in the country to provide 3G services.
As such, the move could seemingly offer Vodafone opportunities to challenge arch-rival Telefónica in Chile by proxy, and foster closer VZW involvement with Partner Markets associates.
At a wider level, it could also hint at a renewal of the Group’s interest in Latin America, perhaps backed by VZW, following América Móvil’s recent exit from the Partner Markets programme (Vodafonewatch, 2009.06).
Following Entel PCS’s announcement, Telefónica said it would demonstrate LTE at a July 2009 conference in Chile.
[Further reference: Entel to start testing LTE -- Business News Americas, 18 June 2009; Movistar to demonstrate LTE in July seminar -- Business News Americas, 7 July 2009.]
TABLE OF CONTENTS
3 Group
3 Vodafone Q1 FY09-10 management update
3 Overview
3 Revenue: Europe and ACE in decline
3 Core costs and capex flat
4 Cash flow and debt positive
4 Vodafone Group, revenue summary, Q1 FY09-10
5 Customer numbers
5 Vodafone Group, mobile customer numbers (‘000), Q1 FY09-10
6 KPIs
6 Vodafone Group, average-revenue-per-user (ARPU), by OpCo, Q1 FY09-10
6 Vodafone Group, voice minutes by OpCo (million), Q1 FY09-10
7 Vodafone Group, churn by OpCo, Q1 FY09-10
7 Outlook and guidance reiterated, but dependent on FX trends
8 Comment
9 Western Europe
9 Vodafone Western Europe, revenue by type, Q1 FY09-10
10 Vodafone Western Europe, service revenue by OpCo, Q1 FY09-10
10 Germany squeezed by MTR cuts and competition
10 Italy holding up well, especially at the top of the market
11 Spain — less bad
11 UK — under-performing, hoping to have reinvigorated smartphone stable
13 Other Western Europe — Netherlands stands out from a weak crop
13 Africa & Central Europe
13 Vodafone Africa & Central Europe, revenue by type, Q1 FY09-10
13 Vodafone Africa & Central Europe, service revenue by OpCo, Q1 FY09-10
14 Vodacom — SA riding the storm, weak elsewhere
14 Other Africa & Central Europe — local factors pain Romania and Turkey
15 Asia-Pacific & Middle East
15 Vodafone Asia-Pacific & Middle East, revenue by type, Q1 FY09-10
15 Vodafone Asia-Pacific & Middle East, service revenue by OpCo, Q1 FY09-10
16 India — rocketing customer base outpaces plummeting ARPU
16 Other Asia-Pacific & Middle East
17 Analyst reaction
18 People
18 Rövekamp to depart Vodafone
19 M&A
19 Confusion over LINKdotNET “bid”
19 Bond dampens T-Mobile UK talk
20 Financial
20 Remuneration criticised
20 Vodafone acquires BT’s Irish consumers
22 Vodafone buys out secretive Kenyan partner
23 Partner Markets
23 Vodafone Greece agrees HOL investment
23 Azerfon signs up to Partner Markets
24 Vodafone extends LTE knowledge to Entel PCS
25 Products and Services
25 Vodafone to phase out live! brand
26 Cross-border transfers imminent — Western Union
27 VGE creates unified M2M team, platform
28 Suppliers
28 Vodafone signs Tele Atlas for LBS
28 OnMobile widens Vodafone deployments
29 Society
29 Technology
29 No LTE before 2012 — Walker
31 USA — Verizon Wireless
31 VZW posts strong growth, but pipped on net adds
32 VZW’s application plans in spotlight
33 Consumers criticise VZW exclusivity “concession”
34 Western Europe
34 France
34 Highlights
35 Germany
35 Vodafone Germany repositions after Arcor merger…
35 …but gets fingers burned pursuing “Generation Upload”
36 Vodafone in wholesale VDSL deal…
36 …prepares pilot project…
37 …but accuses DT on duct-sharing
37 Greece
37 Vodafone Greece launches HSPA+
39 Italy
39 Vodafone ties with Wind on network-sharing
40 Malta
40 Netherlands
40 Lycamobile MVNO deal goes live
40 Vodafone updates Blyk deal
41 Portugal
41 Vodafone Portugal plots further HSPA+ upgrades
42 Spain
42 Vodafone Portugal launches IPTV
42 Vodafone lands utility convergence contract
43 United Kingdom
43 “…Out of context…”
43 Vodafone launches international SIM-only plans
43 New call centre nears launch
44 Vodafone in council flexible-working scheme
45 United Kingdom highlights
46 Central Europe
46 Czech Republic
46 Hungary
46 Vodafone in second spot for mobile data
46 Huawei wins five-year 3G deal
46 Vodafone CR picks Nostromo to manage content store
48 Poland — Polkomtel
48 Romania
48 Vodafone re-jigs handset portfolio, clears surplus stock
49 Turkey
49 Vodafone seeks lift from 3G launch
50 Africa
50 Ghana
50 Staff complain of pressure to retire — report
50 Vodafone selects “cost-effective” fraud solution
51 Vodafone launches prize-draws for subscribers…
51 …and retail partners
52 Kenya — Safaricom
52 Safaricom plans bond-backed retail expansion
53 South Africa — Vodacom
53 Vodacom trumpets defensive strategy…
53 …and slashes investment in challenged international ops
54 Vodacom worker implicated in mobile banking scam
55 MultiChoice partnership fails to deliver…
55 …but firms plan DVB-H partnership
57 iBurst plans IPO, eyes Nigeria
57 Mozambique — Vodacom
57 Mozambique in further third licence U-turn — report
57 Tanzania — Vodacom
57 Vodacom sources $150m for “growth plans”
58 “Voice of Vodacom” Dot Field resigns
58 Bank backs M-PESA offering
59 Asia-Pacific
59 Australia — Vodafone Hutchison Australia
59 Vodafone “removes state-level GMs”…
59 …reviews in-house marketing resources
60 China Mobile
60 ZTE wins biggest chunk of TD-SCDMA tender
62 China Mobile launches app store trial
63 China Mobile seeks to halt reported mobile news slide…
63 …and centralises music, other VAS businesses
64 Fiji
64 China Mobile’s BlackBerry monopoly ends
64 Facelift of flagship store completed
65 India –Vodafone Essar
65 Pieters decentralises in management reshuffle — report
66 Tower spin-off secures FIPB nod
66 Vodafone, Citibank launch NFC trials
67 Ericsson completes network swap in “record time”
67 Essar Group plots further African expansion
69 India — Bharti Airtel
69 Airtel misses estimates; margin concerns continue
70 MTN talks extended
71 Japan — SoftBank Mobile
71 Airtel extends mobile VAS partnerships
71 Mobile growth boosts SoftBank earnings
72 New Zealand
72 Vodafone lands TelstraClear MVNO deal
73 New Zealand highlights
74 Middle East
74 Egypt
74 Qatar
74 Vodafone launches Qatar services…
74 …and offers refunds to triallists
75 Qatar highlights
INDEX
A
Abu Dhabi Group, 67
- Warid Telecom, 67
- – Congo, 67
- – Uganda, 67
Acciona
- ENDESA, 42
Aditya Birla Group
- Idea Cellular, 16, 66, 69, 71
- – Indus Towers, 16, 66, 69
Africa, 3-6, 8, 13-14, 28-29, 50, 52-55, 57-58, 67, 69-70
- Congo, 14, 53, 55, 57-58, 67
- East Africa, 52-54
- Egypt, 5-6, 8, 16, 19, 55, 74-75
- Ghana, 5, 8, 50-51, 55, 57
- – Gaming Commission, 51
- – Legal, 57
- Kenya, 22, 26, 52-55, 57-58
- – Communications Commission of Kenya (CCK), 53
- – Government, 54
- Lesotho, 53, 55
- Mozambique, 53, 55, 57-58
- Namibia, 55
- Nigeria, 51, 55, 57
- South Africa, 3-4, 14, 28-29, 53-55, 57-58, 69-70
- – Black Economic Empowerment (BEE), 55
- – Government, 54, 57, 69-70
- Tanzania, 14, 53-55, 57-58
- Uganda, 53, 67
- Zambia, 57
Al Meera Consumer Society, 74
Alcatel-Lucent, 62
Amalgamated Telecom Holdings (ATH), 64
- Telecom Fiji, 64
- Vodafone Fiji, 64
America Móvil, 24
- Claro, 24
- – Chile (Smartcom), 24
Americas, 24-25, 31-33, 39, 45
- Caribbean, 64
- Chile, 24
- Latin America, 24
- South America, 24
- United States of America (USA), 25, 31-33, 39, 45, 54
- – Council of Better Business Bureaus (CBBB), 33
- – - National Advertising Division (NAD), 33
- – Voice of America (VoA), 54
Antitrust Authority, 39
Apple, 11, 25, 31-33, 37, 51, 60, 64
- App Store, 32
- iPhone, 11, 25, 31, 33, 37, 60, 64
- iPod, 51
Asia-Pacific, 8, 15, 49, 53, 63, 66-67
- Australia, 5, 16, 59-60
- – Australian Broadcasting Corporation (ABC), 60
- Azerbaijan, 23
- China, 20, 24-25, 29, 60-64
- – Government, 60-61, 63
- – Ministry of Agriculture, 60
- – Ministry of Industry and Information Technology (MIIT), 61
- – Province/Municipality/Region, 60, 62-63
- – - Guangdong, 62
- – - Shanghai, 60, 63
- – State-owned Assets Supervision and Administration Commission of the State Council (SASAC), 62
- – State Administration of Radio, Film, and Television (SARFT)
- – - China Satellite Mobile Broadcasting Corporation (CSMBC), 61
- Fiji, 5, 64
- India, 3-8, 15-16, 28, 65-67, 69-71, 75
- – Department of Telecommunications (DoT), 58
- – Foreign Direct Investment (FDI), 65
- – Foreign Investment Promotion Board (FIPB), 66
- – Government, 65-66, 69-70
- – Licence Circles, 65, 67, 71
- – - Andhra Pradesh, 33, 71
- – - Bihar, 71
- – - Delhi, 67
- – - Gujarat, 65, 71
- – - Karnataka, 66, 71
- – - Kerala, 67
- – - Kolkata, 67
- – - Madhya Pradesh, 71
- – - Maharashtra, 67, 71
- – - Mumbai, 67
- – - Punjab, 67, 71
- – - Rajasthan, 71
- – - Tamil Nadu, 71
- – Telecom Consultants of India Ltd (TCIL), 70
- Japan, 63, 71
- – Government, 63
- New Zealand, 5, 16, 41, 60, 72-73
- – Department of Internal Affairs and Communications, 73
- Pakistan, 62
- Philippines, 29
- Singapore, 70
- Taiwan, 61
- Thailand, 23
ASPire Group, 61
AT&T, 20, 31, 33
Axiata Group Bhd (TM International)
- India (Idea Cellular, see also Aditya Birla), 65-66, 69, 71
Azerfon LLC (Nar Mobile), 23
B
Babajob Services Private Limited, 71
Bank of Africa (BOA)
- Nigeria, 57
- Tanzania, 58
Bank of China, 62
Barclays plc, 50, 54
- Absa Group Limited (South Africa), 54
- Barclays Bank, 50
Berg Insight AB, 27
Bharti Group, 16, 65-66, 69-71
- Bharti Airtel, 65-66, 69-71
- – Bharti Hexacom, 70
- – Gupta, Akhil, 70
- – IFFCO Kisan Sanchar Limited, 71
- – Indus Towers, 16, 66, 69
- Bharti Enterprises, 69
- Bharti Infotel, 69
- Mittal, Sunil Bharti, 69
Black + White Services Ltd, 72
Blyk, 40
Bouygues Group, 34
- TF1 Group, 34
- – Eurosport, 34
British Broadcasting Corporation (BBC), 25, 29, 54
- BBC Worldwide, 54
British Midland Airways, 19
Broadband-Testing, 25
BT Group, 18, 20, 22, 39
C
C.P.A. Czech s.r.o., 48
Capitec Bank Holdings Ltd, 54
Carlyle Group
- WILLCOM, Inc., 71
Carphone Warehouse, 18, 43, 45
- TalkTalk, 18
Carrefour Group, 74
Central/Eastern Europe, 3-6, 8, 13-14, 46
- Czech Republic, 5, 46, 48, 75
- Hungary, 5, 28, 46
- – National Communications Authority (NHH), 46
- Poland, 5, 48
- Romania, 5-6, 13-14, 28, 48-49
- Turkey, 5-6, 8, 13-14, 19, 45, 49
China Mobile, 20, 24-25, 29, 60-64
- Fetion, 63
- Mobile Market, 61-62
- Mobile Paper, 63
- Open Mobile System (OMS), 62
- Wang Jianzhou, 60
- Wireless Music Club, 63
- Zong (Paktel/CMPak), 62
China Potevio Co. Ltd., 60
China Telecom, 62-64
China United Telecommunications (China Unicom), 62-64
Choice (Australia), 22
Cisco Systems, 37
Citigroup
- Citibank, 57, 66
City Index Ltd, 17
Cogeco, Inc.
- Cabovisão SA, 42
Commerzbank AG, 18
- Kleinwort Benson, 18
Compass Communications, 72
Consumers Union (USA), 33
D
Daiwa Securities Group, Inc., 17
Datang, 60
Debitel, 34
Dell, 48
Deutsche Telekom, 19-20, 27, 36-37, 40, 45, 46, 48, 51
- Polska Telefonia Cyfrowa (PTC), 48
- T-Mobile International, 19-20, 27, 40, 45, 46, 48
- – Hungary, 46, 50
- – Netherlands, 40
- – UK, 19, 45
Digicel
- Fiji, 64
E
East African Marine System (TEAMS), 44, 53, 59
Eastern Africa Submarine Cable System (EASSy), 53
eBay, 25
eircom, 20, 22
EJL Wireless Research, 45
EMOBILE Ltd, 71
Entel PCS, 24
Ericsson, 24, 37, 45, 60, 63, 67
Essar Group, 16, 28, 52, 65-67, 69
- Essar Communications
- – Essar Telecom Kenya (Yu/ETK/Econet Wireless Kenya), 52
- Vodafone Essar (See also Vodafone), 16, 28, 64-67, 69
Etisalat
- Etisalat Misr (Egypt), 74
European Union
- European Commission, 7, 11, 34
Execution Ltd, 17
F
Facebook, 25, 35, 44
Far Eastern Group
- Far Eastone Telecommunications Co., Ltd., 61
Fiberhome Telecommunication Technologies, 60
FirstRand Ltd
- First National Bank of South Africa (FNB), 54
Fortis S.A.
- Fortis Private Banking, 17
France Télécom, 19, 27, 34, 40, 42, 45, 48, 52-53, 74
- Orange, 19, 27, 34, 40, 42, 45, 48, 52, 74
- – France, 34
- – Mobinil, 19, 74
- – Poland (see also Telekomunikacja Polska), 48
- – Spain, 42
- – Telkom Kenya (see also separate entry), 52-53
- – UK, 40, 45
G
Ghana Telecom, 50
Globacom Ltd, 50
Google, 11, 25, 32, 35, 62, 72
- Android, 11, 32, 62, 72
- Google Search, 25
- YouTube, 25, 35
Guangzhou New Postcom Equipment Co., Ltd, 60
Gulf Bridge International (GBI), 75
H
Hellenic Telecoms (OTE), 23
Hewlett-Packard, 37
High Tech Computer Corp. (HTC), 11, 48, 72
Huawei Technologies, 46, 49, 51, 60-61, 63
- Vodafone Station, 11
Hutchison Whampoa, 16, 45, 59-60, 65
- 3 Group, 45, 71
- – 3 Italy, 39
- – 3 UK, 45
- Hutchison Telecommunications Australia (HTAL), 59
- Hutchison Telecommunications International Ltd, 59, 65
- VHA Pty. Ltd (Australia, see also Vodafone), 59
I
iBurst (Pty) Ltd, 57
Indian Farmers’ Fertiliser Cooperative Limited (IFFCO), 71
- IFFCO Kisan Sanchar Limited, 71
Indus Towers, 16, 66, 69
Industrial & Commercial Bank of China (ICBC), 62
Intracom Holdings, 23
- Hellas On Line (HOL), 23
Ithala Development Finance Corporation, 54
J
Jamii Telecommunications Ltd (JTL), 53
Japan Telecom, 71
Johannesburg Stock Exchange (JSE), 55, 57
K
Kaspersky Lab, 54
KDDI, 71
Kenya Commercial Bank (KCB), 58
KGHM, 48
KPMG International, 69
Kutiman (Ophir Kutiel, musician), 43
L
Lloyds Banking Group plc
- Lloyds TSB, 45
Lycamobile Ltd, 40
M
MADS, 40
Manpower, Inc., 69
MasterCard, 66
McKinsey & Co, 18
Microsoft, 32, 62
- Windows Mobile, 62
Middle East, 3-6, 8, 15-16, 19, 53, 55, 67, 74-75
- – Cooperation Council for the Arab States of the Gulf (CCASG/Gulf Cooperation Council/GCC), 74
- Dubai, 74
- Egypt, 5-6, 8, 16, 19, 55, 74-75
- – Al-Ahly Football Club, 74
- Israel, 43
- Qatar, 5, 8, 74-75
- – Qatar Foundation for Education, Science and Community Development, 75
- – Supreme Council for Information and Communications Technology (ictQATAR), 74-75
- United Arab Emirates, 53, 67
Millicom International Cellular
- Tigo Ghana, 50
Mitchell Communication Group Limited, 59
Mitsubishi, 51
Mobilink, 62
Mobinil (see also France Telecom and Orange), 19, 74
Mobitelea Ventures, 22, 52
mobypicture, 40
MOKO.mobi Ltd (Loop Telecom Ltd), 71
Motorola, 31
MTN, 50, 55, 57, 69-70
- Ghana (Scancom), 50, 55, 57
- Nigeria, 55, 57
- South Africa, 55, 57, 69-70
MyNameIsE (mynameise.com (Postmachina/madewithlove.), 40
N
Naspers Limited (MIH Group), 55
- MultiChoice, 55
- – DStv, 55
Nedbank Group Ltd (Nedcor), 54
New Postcom Equipment Co. Ltd., 60
News Corp.
- MySpace, 25, 35
Nokia, 28, 45, 48, 62, 66
- Ovi, 62
Nokia Siemens Networks, 46, 60, 63, 67, 73
Nostromo ICT s.r.o., 46
NTT
- DoCoMo, 63, 71
Numéricable, 34
NZ Communications
- 2degrees, 72
O
Oger Telecom
- Avea, 49
- Cell C, 55, 57
OnMobile Global Ltd, 28
Open Handset Alliance (OHA)
- Android, 11, 32, 62, 72
P
Palm, 25, 31
PayPoint plc, 48
PKN Orlen, 48
Pocket Life Pty Limited, 60
Polkomtel, 48
- Plus GSM, 48
Polska Grupa Energetyczna (PGE)
- Polskie Sieci Elektroenergetyczne (PSE), 48
Portugal Telecom, 41-42, 57
PricewaterhouseCoopers, 51
Procter & Gamble Co., 18
PTC, 48
Q
Qatar Foundation Consortium, 75
Qatar Telecom (Qtel), 74-75
Qualcomm, Inc., 32
- BREW, 32
R
Raya Holding, 19
Reliance-Anil Dhirubhai Ambani Group, 22, 66, 71
- Reliance Communications (RCom), 66, 71
Remedy, 11
Research In Motion, 11, 14, 23, 25, 31-32, 34, 44, 64
- BlackBerry, 11, 14, 23, 25, 31-32, 34, 44, 64
- – 9000 Storm (Vodafone-VZW), 11, 14, 25, 31
Rolls-Royce Group plc, 18
S
Safaricom, 22, 26, 52-55, 58
- Bonga, 54
- Joseph, Michael, 54
- M-PESA, 26, 52, 54, 58
- Tiffin, Chris, 52
Samsung, 45, 48, 61
Scanbuy, Inc., 42
Scholz & Friends AG, 35
SEACOM, 53
Securitas, 27
Shopper’s Stop Ltd, 67
Siano Mobile Silicon Ltd, 61
Singapore Telecom, 59, 65-66, 69-71
- Australia (Optus), 59
- India (Airtel, see also separate listing), 65-66, 69-71
Slice, 60
Smart Telecom, 22
SOFTBANK CORP, 25, 63, 71
- SOFTBANK MOBILE, 25, 63, 71
Sonaecom, 42
SpinVox Ltd, 29
Sprint Nextel, 45
SPRX B.V. (Sprxmobile)
- Layar, 40
St. Modwen Properties plc, 43
Standard Bank, 54
Starent Networks Corp., 28
Stoke-on-Trent City Council, 43
T
Taurus Asset Management LLC, 69
Technology
- 2G, 25, 29, 45, 46, 49, 50, 62, 64, 66, 69, 72-73
- – CDMA, 62, 64, 72
- – EDGE, 29, 46
- – GSM, 49, 50, 66, 69
- – PHS, 71
- 3G, 8, 14, 23-25, 29, 33, 34, 45, 46, 49, 59-61, 64-65, 72-73
- – Evolved HSPA (HSPA+/I-HSPA), 37, 41, 49, 73
- – - 64QAM, 37, 41
- – - MIMO, 41, 49
- – HSDPA, 8, 14, 23-25, 29, 33, 34, 45, 46, 49, 59-61, 64-65, 72-73
- – HSPA, 37, 41, 49, 73
- – TD-SCDMA, 60-61
- – WCDMA, 45, 49, 72
- 4G, 24, 29, 31, 41
- – 3GPP Long Term Evolution, 24, 29, 31
- – Long Term Evolution (LTE), 24, 29, 31
- – WiMAX, 57, 75
- BiDi, 42
- Billing, 32, 42
- BREW, 32
- CRM, 40
- DSL, 19, 35-37, 42
- – VDSL, 36-37
- Femtocell, 45
- Fibre, 34, 36-37, 62, 75
- – FTTH, 62
- Fixed-mobile convergence (FMC), 63
- GPON, 62
- IMS, 63
- IP, 34, 36, 42, 63
- LBS, 28
- M2M, 27, 32
- MMS, 40, 63
- MPBN, 67
- MVNO, 11, 39-40, 72
- NFC, 66
- OTA, 66
- PDA, 11
- Personal computer, 10, 24-25, 32, 45, 48, 61
- – Netbook, 10, 45, 48, 61
- RAN, 35, 37, 49, 51
- RBT, 28
- SIM, 27, 40, 43, 50, 54, 57
- Smartphone, 10-11, 23, 25, 31-32, 48, 72
- SMS, 7, 37, 40, 45, 54, 66, 71, 74
- Spectrum, 4, 29
- TV, 34, 36, 42, 60-61, 74
- – CMMB, 61
- – DVB-H, 55
- – DVR, 42
- – HDTV, 36
- – IPTV, 34, 36, 42
- Web 2.0, 35
- Windows, 32, 45, 48, 62
- – Windows Mobile, 62
Telecom Egypt, 19, 74
Telecom Italia, 39
- Telecom Italia Mobile, 39
Telecommunication de Mozambique (TDM Group), 57
- Mozambique Cellular (mCel), 57
Telefónica Group, 11, 19-20, 24-25, 27, 39, 42, 45, 48
- Telefónica España, 27, 42
- Telefónica Europe (O2), 11, 19, 25, 45, 48
- – Czech Republic, 48
- – Germany, 25, 27
- – Ireland, 25
- – UK, 11, 19-20, 23-25, 27, 42, 44-45
- Telefónica Moviles, 24-25, 42
Telegennica, 51
Telekomunikacja Polska SA (TPSA, see also France Télécom), 48
- PTK Centertel Sp. z o.o., 48
Telenor ASA, 23, 46, 62
- Pannon GSM, 46
- Telenor Pakistan, 62
- Total Access Communication PLC (dtac), 23
Telkom Kenya Ltd (Orange Kenya), 52-53
Telstra, 59, 72-73
- TelstraClear, 72-73
Time Out Group Ltd, 58
Time Warner, 34
Tiscali, 18
- UK, 18
TomTom, 27-28
- Tele Atlas, 28
Triodos Bank N.V., 20
TSB Bank, 45
Turkcell, 49
Twitter, Inc., 25
U
UBS, 19-20
US District Court, 33
V
Verizon Communications, 4-5, 7, 20, 24-25, 27, 29, 31-33, 39, 45
- Verizon Wireless, 4-5, 7, 20, 24-25, 27, 29, 31-33, 39, 45
- – ALLTEL Corporation, 29, 31
- – McAdam, Lowell, 32-33
- – Open Development Initiative (ODI), 32
- – TALKS, 24-25
- Vodafone Omnitel, 10, 31, 39
Verlagsgruppe Georg von Holtzbrinck GmbH
- studiVZ, 35
Viacom, Inc.
- MTV Networks, 43
Virgin Group
- Virgin Media, 19
- Virgin Mobile, 19
- – UK, 19
Virgin Media, 19
- Virgin Mobile UK, 19
Vivendi, 20, 27, 34, 48
- Canal Plus, 34
- Polska Telefonia Cyfrowa (PTC), 48
- SFR (Société Française de Radiotéléphone), 34
- – Neuf Cegetel, 34
- – - AOL France, 34
- – - Club Internet, 34
- – Tele2 France, 34
ViVOtech, Inc., 66
Vodacom Group, 4-7, 13-14, 20, 28-29, 53-55, 57-58
- Congo (DRC), 13-14, 53, 55, 57-58
- Ex-executives
- – Field, Dot, 58
- – Khoza, Mbokodana, 54
- Gateway Communications, 53
- Group, 29, 53-54, 57-58
- iBurst (see also separate listing), 57
- Lesotho, 53, 55
- Mare, Dietlof, 57
- Mozambique, 53, 55, 57-58
- South Africa, 4, 14, 28-29, 53-55, 57-58
- Tanzania, 14, 53-55, 57-58
- Uys, Pieter, 53, 58
- Yebo4Less, 53
Vodafone and Qatar Foundation, 75
Vodafone Group
- Africa & Central Europe, 3-8, 13-14, 28-29, 46, 50, 52-53, 55, 57-58, 67, 69
- – Africa, 3-8, 13-14, 28-29, 50, 52-53, 55, 57-58, 67, 69
- – Congo, 13-14, 53, 55, 57-58
- – Czech Republic, 4-5, 46, 48, 75
- – Ghana, 4-5, 8, 50-51, 55, 57
- – Hungary, 4-5, 28, 46
- – Kenya (see also Safaricom), 22, 26, 51-55, 57-58
- – Mozambique, 53, 55, 57-58
- – Poland (see also Polkomtel), 4-5, 48
- – Romania, 5-6, 13-14, 28, 48-49
- – South Africa (see also Vodacom), 3-7, 13-14, 13-14, 20, 28-29, 52-55, 57-58, 57-58, 69
- – Turkey, 4-6, 8, 13-14, 18-19, 45, 48-49
- Asia Pacific & Middle East, 3, 7-8, 14-15, 49, 63, 65-67
- – Asia, 7-8, 14-15, 49, 63, 65-67
- – Australia, 16, 59-60
- – China (see also China Mobile), 20, 23-25, 28-29, 59-64
- – Egypt, 5-6, 8, 16, 15-16, 19, 55, 74-75
- – - Raya Holding, 19
- – Fiji, 5, 63-64
- – India, 3-8, 15-16, 15-16, 28, 64-66, 65-66, 65-66, 65-66, 65-66, 65-67, 66-67, 69-71, 75
- – - Indus Towers, 16, 66, 69
- – - Ortus Infratel and Holdings, 66
- – Japan, 63, 71
- – Middle East, 3-8, 14-16, 74
- – New Zealand, 5, 16, 40-41, 60, 71-73
- – Pacific, 7-8, 14-15
- – Qatar (see also Vodafone and Qatar Foundation and Vodafone Qatar), 5, 8, 74-75
- Ex-executives
- – Brealey, Michael, 60
- – Donovan, Paul, 20
- – Sarin, Arun, 20
- Executives
- – Angara, Krishna, 65
- – Anton, Muriel, 46
- – Becker, Wendy, 18
- – Benzer, Georg, 37
- – Bond, Sir John, 18-19
- – Butterworth, Charles, 20
- – Colao, Vittorio, 4, 9-11, 17-19
- – Combes, Michel, 18
- – Davies, Mike, 73
- – Don-Chebe, Albert, 51
- – Fernandes, Jorge Capelas, 41
- – Gupta, Naresh, 67
- – Halford, Andy, 7, 9, 49
- – Jeffery, Nick, 27
- – Joussen, Friedrich, 35, 37
- – Lynch, Robbie, 50
- – Maher, Grahame, 74-75
- – Mukherjee, Sanjoy, 65
- – Nagpal, Harit, 65
- – O’Callaghan, Declan, 59
- – Pieters, Marten, 65
- – Quansah, Kobina, 50
- – Ramanathan, Kumar, 65
- – Rao, Bobby, 28
- – Rövekamp, Frank, 18
- – Rutherford, Jonathan, 44
- – Senaratne, Avanthi, 64
- – Sood, Sunil, 65
- – Stanners, Russell, 72
- – Walker, Mike, 29
- – Wellman, Craig, 44
- Group, 3-7, 9-10, 13, 15, 18-20, 22, 25, 28-29, 31, 39, 41, 43, 45, 48-49, 52, 58, 59, 61, 64-67, 69, 71, 74-75
- – Americas (see also Verizon Wireless), 4, 24, 31-33, 39-40
- – ASPire Group, 61
- – R&D, 20, 25, 29
- – - Competence Centre, 36
- – - Joint Innovation Lab (with China Mobile, SoftBank Corp., and Verizon Wireless), 25
- – Strategy
- – - Total Communications, 4, 18, 20, 55
- – - Transition Support Programme, 50
- – Vodafone Foundation
- – - Group, 75
- – - World of Difference, 29
- – Vodafone Global Enterprise, 23, 27
- Marketing, 5, 18, 28, 35, 40, 44, 59, 64-65, 74
- – Free Friday, 44
- – Rewards, 50-51
- – Stock Big, Grow Big, Win Big (Ghana), 51
- – Vodafone Internet Services (VIS), 17, 28
- – Vodafone Mobile Clicks, 40
- – Wayfinder Systems, 28
- – Zoozoo, 67
- Partner Markets, 23-24, 28, 64, 69
- – Brazil (Claro), 24
- – Caribbean (Digicel), 64
- – Chile (Entel), 24
- – Japan (SoftBank), 25, 63, 71
- – Sweden (Telenor), 62
- – Thailand (dtac), 23
- – United Arab Emirates (du), 53
- Products and services
- – Arcor All-Inclusive, 14
- – At Home, 20
- – Avantaj, 49
- – BeatClips, 43
- – Broadband (Italy), 22
- – Campus pack (India), 67
- – Casa, 42
- – Complet, 49
- – Connect for Good, 48
- – Convorbiri international, 49
- – Emporia Life (Spain), 48
- – Flexi, 74
- – Flexi Office, 46
- – Freedom, 65, 74
- – International Super SIM, 43
- – Job on mobile, 71
- – Knock Out (Malta), 40
- – Lifetime, 66
- – Loaded, 48
- – M-PESA, 26, 52, 54, 58
- – Mobile Broadband, 23, 37, 44-45, 72
- – Mobile Internet (UK), 10-11, 16, 25, 28, 46, 49, 54, 74
- – Money Transfer, 26
- – My Web, 25
- – No Plans, 70
- – Pocket Life (Australia and New Zealand), 60
- – Red, 43, 74
- – SuperFlat (Germany), 35
- – Terminals, 48
- – - BlackBerry, 23, 31, 34, 44
- – - Storm (Research In Motion), 11, 14, 25, 31
- – - USB Modem, 48
- – - Vodafone 125 (ZTE), 51
- – Text Alerts, 44
- – Vodafone Access Gateway, 45
- – Vodafone at Home, 20
- – Vodafone Avantaj (Romania), 49
- – Vodafone Business, 17, 42
- – Vodafone Business Place, 42
- – Vodafone Europe, 45, 49
- – Vodafone Station (Italy), 11
- Western Europe, 3-10, 13, 18, 34
- – Albania, 5, 9
- – France (see also Vivendi/SFR), 34
- – Germany, 5-7, 9-10, 18, 25, 27-28, 34-37
- – - Arcor, 35
- – Greece, 5-6, 9, 13, 23, 37, 41, 73
- – Ireland, 5, 13, 18, 20, 22, 25
- – Italy, 3, 5-7, 9-10, 31, 34, 39
- – Malta, 5, 40, 50
- – Netherlands, 5-6, 9, 13, 18, 27, 40
- – Portugal, 5-6, 9, 13, 37, 41-42, 57
- – Spain, 3, 5-7, 9-11, 27, 29, 42-43
- – UK, 5-7, 9-11, 18-20, 23, 25-27, 29, 40, 43-45, 48
Vodafone Qatar Q.S.C., 74-75
- Maher, Grahame, 74-75
W
Weather Investments, 19, 39, 62, 74
- Orascom Telecom, 19, 39, 62, 74
- – LINKdotNET, 19
- – Mobilink, 62
- – Mobinil (see also France Télécom), 19, 74
- – Wind Telecomunicazioni, 39
Weglokoks, 48
Western Europe, 3-10, 13, 18, 34
- Channel Islands, 69
- Finland, 48
- France, 19, 34, 48, 52, 74
- Germany, 5-7, 9-10, 18, 25, 27-28, 34-37
- Greece, 5-6, 9, 13, 23, 37, 41, 73
- Ireland, 5, 13, 18, 20, 22, 25
- – Competition Authority (TCA), 20
- Italy, 3, 5-7, 9-10, 31, 34, 39
- Malta, 5, 40, 50
- Netherlands, 5-6, 9, 13, 18, 27, 40
- – Government, 27
- Portugal, 5-6, 9, 13, 37, 41-42, 57, 73
- Scotland, 45
- Spain, 3, 5-7, 9-11, 25, 27, 29, 42-43, 73
- – Comisión del Mercado de las Telecomunicaciones (CMT), 42
- Sweden, 28
- Turkey, 5-6, 8, 13-14, 19, 45, 49
- United Kingdom (UK), 5-7, 9-11, 18-20, 23, 25-27, 29, 40, 43-45, 48
- – Government, 27, 45
- – Internet Services Providers’ Association (ISPA), 44
- – Legal, 19
- – Office of the Information Commissioner, 29
- – Stoke-on-Trent City Council, 43
- – Stoke-on-Trent Regeneration Ltd, 43
- – West Berkshire Council, 44
Western Union, 26
WPP
- Ogilvy & Mather, 67
X
Xintec S.A., 50
Z
Zain Group (MTC/Celtel), 26, 50, 52
- OpCos (Zain/Celtel/MTC), 26, 50, 52
- – Ghana, 50
- – Kenya, 26, 52
Zon Multimédia (PT Multimedia)
- Zon TVCabo, 42
ZTE Corporation, 51, 60-61, 63
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