Vodafonewatch, issue 2009.01 snapshot
11 February 2009
GROUP: Vodafone’s Q3 performance was fairly flat (which is laudable in the current economic environment), pepped up by favourable foreign exchange movements, leading to an upgraded FY outlook. Handset (other than smart devices) and voice revenues were down, amongst other recessionary indicators, and Turkish operations are being shaken up, but mobile data continues to grow and investments performed well. [pp.3-4,66-83.]
Issue: 2009.01
Covering: 23 December 2008 to 9 February 2009
Published: February 2009
Next issue: February/March 2009
Vodafone and its rich web of OpCos — tracked and analysed worldwide. A unique monthly report for the industry.
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- Below is a free taster from issue 2009.01 (December 2008-February 2009), including an Executive Brief, Extract, Table of Contents and Index, giving a valuable snapshot of the full report.
EXECUTIVE BRIEF
GROUP: Vodafone’s Q3 performance was fairly flat (which is laudable in the current economic environment), pepped up by favourable foreign exchange movements, leading to an upgraded FY outlook. Handset (other than smart devices) and voice revenues were down, amongst other recessionary indicators, and Turkish operations are being shaken up, but mobile data continues to grow and investments performed well. [pp.3-4,66-83.]
GROUP: More speculation arose that Vodafone could increase its stake in Polish mobile operator Polkomtel, after KGHM, its fellow shareholder, said it is working with other local investors on a plan to divest their shares. Meanwhile, Vodafone’s previously announced bid for Swedish navigational specialist Wayfinder was approved by shareholders. Vodafone and Hutchison Whampoa announced plans to merge their Australian OpCos, in a bid to strengthen the two firms’ position against larger rivals Telstra and SingTel Optus. [pp.8,9,5-7.]
Vittorio Colao, Chief Executive of Vodafone Group, criticised the complexity of investing in India amid further bad news for the company in its battle to overturn a large capital gains tax bill, and continued wrangling over 3G spectrum allocation. He nevertheless espoused future opportunities in the country, and said the company had no short-term plan to sell its leftover shares in market leader and rival Bharti Airtel. Colao also talked up existing cooperative efforts with Verizon Wireless and China Mobile, saying he is looking to extend collaboration to CRM, procurement, and creation of VAS. [pp.11-12.]
The Group signed a Partner Market agreement with Dubai-based operator du, with plans including cooperation on services for Vodafone customers travelling to the UAE, and told handset suppliers that the company is looking for a reduced and more focused selection of devices in 2009. [pp.13-15,16-17.]
Manufacturer Research in Motion claimed sales of the Blackberry Storm, an ‘iPhone-killer‘ it developed exclusively with Vodafone and VZW, had been better-than-expected, despite reported dissatisfaction among some purchasers. [pp.19-21.]
Two more Vodafone units — Vodafone Greece and Vodafone Netherlands — announced mobile advertising deals with Dutch vendor MADS, taking the total number of country operations that have linked with the firm to five. Azingo announced a partnership with Vodafone to develop applications for mobile phones based on the LiMo mobile Linux platform. Customer experience software provider Chordiant also said its multi-million dollar global agreement with Vodafone was ahead of schedule. [pp.22,18,21-22.]
Vodafone trumpeted the results of field trials of HSPA+ 64QAM, an evolution of mobile broadband technology, which were conducted with vendors Ericsson and Qualcomm. [pp.23.]
WESTERN EUROPE: French joint venture SFR selected semiconductor maker Cavium Networks’ Octeon CN50XX processor family to support its next-generation GB, triple-play home gateway. It also revealed a bid to poach the universal fixed-telephony licence from incumbent rival France Télécom. [pp.31,29.]
Vodafone was reported to have brought a long-standing relationship with Oyster Group, its largest independent agent in Ireland, to a close, although the reasons behind the decision were not made public. Vodafone Italy, meanwhile, launched Research in Motion’s new Blackberry Curve 8900 smartphone. [pp.31,33.]
In Germany, Vodafone D2 replaced its in-house inventory system with Amdocs-supplied planning and fulfilment products. Vodafone was also reported to have linked with incumbent Deutsche Telekom on future rollouts of fibre infrastructure in the south of the country. However, in Portugal, the company took a less enthusiastic position on a government-backed next-generation network scheme, appearing to opt not to join other operators in a joint effort on fibre deployment. Separately, the unit selected technology from Ortiva Wireless to enhance video delivery via its Vodafone live! portal. [pp.30,29-30,31-33.]
It was suggested that Vodafone’s local unit may benefit from a plan to regulate charges for capacity on undersea cables linking Spain to its islands and other territories. However, separate broadband regulations perceived to benefit incumbent Telefónica were approved by the European Commission. Vodafone Spain also partnered with Vesta on an automated top-up service called Direct Recharge. [pp.35,34.]
In the UK, it was reported that Vodafone and its fellow 3G operators may have their licences extended indefinitely if they commit to universal service ambitions designed to extend broadband access. Vodafone UK was awarded an exclusive contract by the National Grid to provide it with mobile voice and data services, having previously served the utility jointly with Orange UK. The unit also completed a review of its media planning and buying activity by appointing a new agency, Carat. Vodafone UK’s mobile internet portal, meanwhile, came out well in a usability study. However, the unit was reported to be scrapping management bonuses in a bid to cut costs. [pp.36-37,41,40,37,35.]
Verizon Wireless posted a 12.3%-increase in revenue in the fourth quarter of 2008, but fell short of analyst expectations for subscriber growth. It also completed its controversial purchase of rival Alltel, regaining market leadership in terms of customers, and saying that efficiencies from the deal may be realised earlier than expected. Separately, the operator handed a mobile search deal to Microsoft, leaving some analysts questioning why it had not chosen Google. [pp.24,25-26,27-28.]
AFRICA: In Ghana, the incoming Communications Minister hinted he may seek a review of Vodafone’s takeover of Ghana Telecom in 2008. GT also saw the arrival of a new competitor, with the launch of Kuwaiti group Zain’s local network. However, the wide-ranging revamp Vodafone is conducting of the firm’s network continued, with the award of an expansion and upgrade contract to Chinese vendor Huawei. [pp.44,45.]
Vodafone suggested the popular M-PESA mobile money-transfer service it developed with Safaricom could be extended to school fee payments. However, the country’s banks may have stepped up efforts to undermine the service, as they attempt to bring it under more stringent financial regulations. [pp.45-46.]
Vodacom furthered regional expansion plans by completing its purchase of African connectivity provider Gateway Communications, and reported strong customer growth in its non-South African operations. [pp.48,47.]
CENTRAL EUROPE: Vodafone Hungary increased its market share slightly, and installed technology from Camiant that will allow it to ‘soft-cap’ subscribers who exceed their usage limits. [pp.42,42-43.]
Vodafone Romania expressed interest in the country’s forthcoming WiMAX licences. It also began offering BitDefender anti-virus software to its 3G mobile broadband customers. [pp.43.]
ASIA-PACIFIC: Vodafone Australia signed an agreement with e-pay Australia to distribute prepaid recharge products in the operator’s retail channels, while Vodafone New Zealand’s MVNO partner Compass indicated it could be ready to launch in March 2009. Vodafone Fiji cut voice and SMS messaging charges. [pp.49,62,53.]
China Mobile and its two rival mobile operators finally received their 3G licences, while the operator sharply cut its mobile internet rates in an apparent bid to combat increasing competition and promote mobile internet adoption. [pp.49-50,52-53.]
Vodafone Essar’s subscriber growth continued with the addition of over two million customers in December 2008. Asim Ghosh, Chief Executive of the OpCo, announced he will retire from the company on 31 March 2009. [pp.56,54.]
Bharti Airtel boosted profits by 25% in the October-December period, and launched its Sri Lankan mobile network after lengthy delays. [pp.59,60.]
SOFTBANK MOBILE stretched its run as Japan’s fastest growing mobile operator to 20 consecutive months. [pp.61.]
Vodafone New Zealand proposed a deal to the government on mobile termination rates, and confirmed it was conducting a review of its sales team. [pp.62,61.]
MIDDLE EAST: Vodafone Qatar said it expected to shortly receive a new date for its upcoming initial public offering, and said it is on track to activate its network at the beginning of March 2009. However, the launch will reportedly comprise a two-month-long beta trial with 1,000 users, rather than a wide-scale unveiling. [pp.63-64.]
EXTRACT
SUPPLIERS
$27m-plus Chordiant contract “ahead of schedule”
Chordiant, a ‘customer experience’ software provider that signed a global agreement with Vodafone in March 2008, said it had received over $17m (£11.7m/EUR13.2m) in orders from the operator so far, as Vodafone seeks to reduce churn.
The contract saw Vodafone selecting Chordiant’s Decision Management and Recommendation Advisor products for its call centres, retail outlets and mobile channels, and the software now appears to have been rolled out at several of the Group’s businesses (with support from Accenture, which also counts Orange as a major Chordiant deployment).
” Our relationship with Vodafone continues to grow. Their use of our technology continues to expand, and their implementation rollout is ahead of schedule. ”
– Steve Springsteel, Chief Executive, Chordiant Software.
The Decision Management software, according to Chordiant, is geared towards making the most of each customer interaction, generating offers that “will ensure that the needs of customers and the business are met simultaneously”. Recommendation Advisor, meanwhile, allows “relevant and personalised offers” to be developed, based on a customer’s past behaviour. In some countries, Chordiant said that Vodafone may combine the software with its Marketing Director product, to support the development of targeted marketing campaigns.
” There are a number of important business problems that Chordiant helps its customers address. In spending environments such as these, what we continue to hear from our customers such as Orange, GM Onstar, BMW and Vodafone, is that retaining customers and reducing churn is paramount, and a quick time to RoI [return on investment] and reduction of cost is a requirement. Chordiant solutions are exceptionally well tailored to meet these challenges our customers face .”
— Springsteel.
In its analyst conference call for the quarter ended 31 December 2008, Chordiant said:
It realised $4.2m in licence revenue from the Vodafone agreement during the quarter, bringing the total revenue it has recognised from Vodafone to $17.1m.
The minimum remaining commitments Vodafone has made through the deal amount to $5.3m for licences and $2.4m for support in fiscal 2009 ($7.7m in total, for the fiscal year ending 30 September 2009), and $1.6m for support in fiscal 2010 (ending 30 September 2010), using the dollar-euro exchange rate from 31 December 2008. However, Chordiant said Vodafone would end up paying more if it chooses to renew the support element of the agreement.
[Further reference: Q1 2009 Chordiant Software Earnings Conference Call - Final -- FD Wire, 29 January 2009.]
MADS signs two more Vodafone units for m-advertising
Two more Vodafone units — Vodafone Greece and Vodafone Netherlands — announced deals with mobile advertising network and platform provider MADS, with both subsidiaries saying they will use the company to sell and deliver advertising on their Vodafone live! portals.
The companies said the deals will deliver “extremely-targeted display advertising” to their portals via MADS’ mobile advertising server platform, as with similar agreements signed between the vendor and Vodafone’s units in Hungary, New Zealand, and Romania (Vodafonewatch, passim).
” In cost-conscious times like these, advertisers can reap the benefits of high response rates typically generated by mobile campaigns, which is compelling when you consider they’re often ten-times that of traditional online advertising. Vodafone’s decision to deploy innovative mobile advertising services offers advertisers a more effective and engaging alternative to existing media such as TV, radio or print. ”
– Jasper de Vreugt, Head of Sales, MADS.
Vodafone Netherlands was reported to have linked up with MADS back in June 2008 (Vodafonewatch, 2008.09), but it is not clear if this is an expanded or fresh agreement.
” We selected MADS because of their ability to power multi-channel and targeted ad delivery and their ability to provide innovative solutions and fast time-to-market. ”
– Nils Rouwendal, Manager of Mobile Marketing, Vodafone Netherlands.
MADS’ growing presence is also interesting in the context of other Vodafone operating companies’ partnerships with mobile advertising provider Amobee Media Systems, which is part-owned by Vodafone Group and has a framework agreement in place with the operator (Vodafonewatch, passim).
[Further reference: Vodafone Netherlands and Vodafone Greece Select MADS to Launch Mobile Advertising -- MADS, 28 January 2009.]
TABLE OF CONTENTS
3 Group
3 Financial
3 Sterling weakness boosts Q3 FY08-09 results
5 M&A
5 Vodafone and Hutchison to merge Australian units
6 People
7 Regulatory
7 EU plans to cap roamed voicemail rates
8 Society
8 Foundation calls for Wireless Innovation Project entries
8 Vodafone tipped again for Polkomtel share increase
9 Shareholders clear Vodafone’s Wayfinder purchase
11 Strategy
11 Colao seeks closer ties with VZW and China Mobile
11 Colao hits out at Indian FDI barriers; reaffirms priority
13 Partner Markets
13 Vodafone ties with du in Partner Market deal
14 Comment: 67 Partner Markets and counting…but what’s the strategy?
15 Vodafone Partner Markets, January 2009
16 Products and services
16 Vodafone seeks leaner device range — report
16 Comment: Does Vodafone actually control its terminals destiny?
18 Vodafone inks mobile Linux apps partnership with Azingo
19 RIM trumpets Storm sales
21 Match-up with iPhone intensifies in US
21 Suppliers
21 $27m-plus Chordiant contract “ahead of schedule”
22 MADS signs two more Vodafone units for m-advertising
23 Technology
23 Vodafone claims success in HSPA+ 64QAM trials
24 USA — Verizon Wireless
24 VZW user growth fails to meet forecasts in Q4
25 Alltel acquisition gives VZW top spot
26 Verizon offers mobile DVR service
26 Seidenberg touts Alltel synergies
27 VZW “to support Kindle rivals”
27 Microsoft recruits VZW as m-search partner
29 Western Europe
29 Albania
29 France
29 SFR bids to poach fixed-line contract from FT
29 Germany
29 Vodafone and DT link up on VDSL
30 Vodafone D2 picks Amdocs for new OSS
31 Ireland
31 Vodafone Ireland terminates agent relationship
31 Portugal
31 Vodafone criticises state-backed fibre plan
33 Vodafone Portugal installs video-optimisation system
33 Italy
34 Malta
34 Portugal
34 Spain
34 EU criticises CMT’s broadband rules
35 United Kingdom
35 Regulation of undersea cable rates planned
35 Vodafone UK scraps bonuses — report
36 3G operators offered licence bait
37 Usability study praises Vodafone live!
37 Comment: mobile players likely to jump at Digital Britainopportunity
38 Babelgum ties with Vodafone for mobile TV
40 Vodafone UK appoints new media buying agency
41 Vodafone wins full £5m National Grid contract
42 Central Europe
42 Hungary
42 Vodafone Hungary increases market share
42 Vodafone installs MPE for dynamic bandwidth control
42 Romania
43 Vodafone Romania launches BitDefender AV software
43 Vodafone interested in WiMAX licence — regulator
43 Turkey
44 Africa
44 Ghana
44 Huawei handed $120m network expansion deal
44 Ghana “to review Vodafone deal”
45 Ghana Telecom faces new mobile challenger
45 Kenya — Safaricom
45 ‘M-PESA’ to enable school fee payments; facing threats
46 But banks step up pressure for greater regulation
46 South Africa — Vodacom
47 Subscriber growth boosts Vodacom 9m FY08-09 revenue
48 Vodacom Foundation helps visually impaired
48 Vodacom completes Gateway buy
49 Asia-Pacific
49 Australia
49 Vodafone signs third-party for airtime distribution
49 China Mobile
49 Chinese government hands out 3G licences
51 China Mobile: apps will drive 3G take-up
52 China Mobile cuts mobile web fees amid competition
52 …but price reductions do not go far enough — researcher
53 Fiji
53 Vodafone Fiji cuts SMS and voice rates
54 India –Vodafone Essar
54 Vodafone Essar boss stepping down
55 Supreme Court dismisses Vodafone tax petition
56 Vodafone adds over two million users in December
58 3G sell-off sees further delays
59 India — Bharti Airtel
59 Airtel increases profit despite competition fears
59 Airtel continues to stretch subscriber lead
60 Airtel launches delayed Sri Lankan operations
61 Japan — SOFTBANK MOBILE
61 New Zealand
61 SOFTBANK plans FMC offering
61 New Zealand
61 Vodafone reviews sales department
62 Vodafone NZ offers cheaper fixed-to-mobile prices
62 MVNO partner Compass plans March launch
63 Middle East
63 Egypt
63 Qatar
63 Vodafone Qatar hints at gradual rollout plan
64 Vodafone plans beta trial — report
64 Vodafone Qatar awaits new date for IPO
65 Vodafone seeks more local staff
66 Q3 FY08-09 KPIs
66 Q3 Interim Management Statement
67 Vodafone Group, revenue analysis, Q3 FY08-09
68 Divisions
68 Vodafone Group, Proportionate customer numbers (‘000)
69 Mobile data
69 Vodafone group, 3G devices (‘000)
70 Costs
70 Outlook and forecasts
71 Western Europe
72 Vodafone Western Europe revenue, by type
72 Vodafone Western Europe, service revenue by country
72 Vodafone Western Europe, mobile customer numbers (‘000)
73 Vodafone Western Europe, ARPU major market
74 Vodafone Germany
74 Vodafone Italy
75 Vodafone Spain
75 Vodafone UK
76 Other Western Europe
76 Africa & Central Europe
77 Vodafone Africa & Central Europe, revenue by type
77 Vodafone Africa & Central Europe, customer number by country (‘000)
77 Vodafone Africa & Central Europe, ARPU by major market
78 Vodacom
78 Other Africa & Central Europe
79 Asia Pacific & Middle East
79 Vodafone Asia Pacific & Middle East, revenue by type
79 Vodafone Asia Pacific & Middle East, customer number by country (‘000)
80 Vodafone Asia Pacific and Middle East, ARPU by key market
80 Vodafone India
81 Other Asia Pacific & Middle East
81 Associates and investments
82 Analyst reaction
84 Index
INDEX
3
3rd Generation Partnership Project (3GPP), 42
A
AAP Communication Services, 7
ABI Research, 41
Accenture, 21
Aditya Birla Group, 54, 59-60
- Idea Cellular, 54, 59-60
- – Indus Towers, 54, 59
Adobe, 41
Aegis Group plc
- Carat , 39
Africa, 11, 14-15, 43-45, 47-48, 67-69, 76-78
- Ceuta, 35
- Congo, 45, 47
- East Africa, 44
- Egypt, 45, 63, 68, 79-81
- Ghana, 43-45, 68, 78
- – Government, 43
- – National Democratic Congress (NDC), 43
- Kenya, 44-45, 68, 76
- – Bankers Association, 45
- – Government, 45
- – Secondary Schools Heads Association, 44
- Lesotho, 45, 47
- Melilla, 35
- Mozambique, 45, 47, 78
- Nigeria, 48
- South Africa, 45, 47-48, 68, 78
- – Black Economic Empowerment (BEE), 45
- Tanzania, 45, 47-48, 78
Agile Software, Inc., 18
Albtelecom
- Eagle Mobile, 29
Alcatel-Lucent, 35
Amalgamated Telecom Holdings (ATH), 53
- Telecom Fiji, 53
- Vodafone Fiji, 53
Amazon.com, Inc., 27
Amdocs Ltd, 30
America Móvil, 14-15
- Claro, 14-15
- – Brazil, 15
- – Chile (Smartcom), 14-15
- – Peru, 15
- Comcel, 15
- CTI Móvil, 15
- Porta, 15
- Telcel, 15
Americas
- Anguilla, 15
- Antigua and Barbuda, 15
- Argentina, 15
- Aruba, 15
- Barbados, 15
- Bermuda, 15
- Bonaire, 15
- Brazil, 14-15
- British Guyana, 15
- Canada, 14, 25
- Caribbean, 14-15, 53
- Cayman Islands, 15
- Chile, 14-15
- Colombia, 15
- Curaçao, 15
- Dominica, 15
- Ecuador, 15
- El Salvador, 15
- French West Indies, 15
- Grenada, 15
- Guatemala, 15
- Haiti, 15
- Honduras, 15
- Jamaica, 15
- Kitts and Nevis, 15
- Latin America, 14-15
- Mexico, 15
- Nicaragua, 15
- North America, 19
- Paraguay, 15
- Peru, 15
- South America, 14-15
- St Lucia, 15
- St Vincent, 15
- Trinidad and Tobago, 15
- Turks and Caicos Islands, 15
- United States of America (USA), 4, 11, 21, 24-28, 34, 44, 56, 68, 81
- – Department of Justice (DoJ), 25
- – States, 25, 44
- – - Washington, 25, 44
- Uruguay, 15
Amobee Media Systems, 22
Analysys International, 53
Apple, 16, 19, 21, 37, 50, 61, 71
- iPhone, 16, 19, 21, 37, 61, 71
Archipelago, 35
Asesoft International S.A., 42
Asia-Pacific, 3, 12, 14, 39, 50, 56, 66-69, 79-81
- Afghanistan, 15
- Australia, 5-7, 49, 62, 68, 79, 81
- – Competition & Consumer Commission, 7
- – Foreign Investment Review Board (FIRB), 7
- China, 4, 11-12, 16, 18, 49-53, 68
- – Government, 12, 49-50
- – - China Internet Network Information Center (CNNIC), 53
- – Province/Municipality/Region, 51-53
- – - Beijing, 52-53
- – - Guangdong, 51
- – - Shanghai, 51-52
- – - Tianjin, 52
- Fiji, 53, 68
- Hong Kong, 5, 15
- India, 3-4, 11-12, 15-16, 48, 54-56, 58-61, 67-68, 79-80
- – Cellular Operators Association of India (COAI), 55-56, 59
- – Department of Telecommunications (DoT), 55, 58
- – Government, 11-12, 55-56, 58, 61
- – Income Tax Department, 19, 45, 49, 54-56, 70, 76, 80
- – Legal, 54-56
- – Licence Circles, 56, 80
- – - Assam, 55
- – - Delhi, 60
- – - Jammu & Kashmir, 55
- – - Mumbai, 80
- – - North East, 55
- – Telecom Regulatory Authority of India (TRAI), 60
- Indonesia, 15
- Japan, 15, 61-62
- Malaysia, 14-15
- New Zealand, 22, 61-62, 68, 79, 81
- Singapore, 5, 15
- Sri Lanka, 15, 60
- Turkmenistan, 15
- Uzbekistan, 15
ASPire Group, 51
AT&T, 4, 21, 24-27
Azingo, Inc., 18
B
Babel Networks Ltd (Babelgum), 38
Banco de Portugal (Bank of Portugal), 33
Belgacom
- Proximus, 15
Bharat Sanchar Nigam Ltd (BSNL), 55
Bharti Group, 11-12, 15, 38, 54-56, 59-61, 68
- Bharti Airtel, 11-12, 15, 38, 54-56, 59-61, 68
- – Gupta, Akhil, 59-60
- – Indus Towers, 54, 59
- Bharti Enterprises, 59
- Bharti Infotel, 59
- Bharti Telesoft, 60
- Mittal, Sunil Bharti, 11, 60
BitDefender, 42
Bité Group, 15
Black + White Services Ltd, 62
BMR Advisors, 55
BMW, 22
BPL Communications Ltd
- BPL Mobile Communications Ltd, 29, 59
Brewin Dolphin plc, 3, 82-83
British Broadcasting Corporation (BBC), 37
BT Group, 36-37
Bytemobile, 41
C
Camiant, Inc., 41-42
Carlyle Group
- WILLCOM, Inc., 62
Cavium Networks, Inc., 33
Central/Eastern Europe, 8, 14-15, 41, 67-69, 76-78
- Armenia, 15
- Czech Republic, 64, 68
- Estonia, 15
- Hungary, 22, 41-42, 68
- – National Communications Authority (NHH), 41
- Latvia, 15
- Lithuania, 15
- Poland, 8, 68
- Romania, 3, 7, 22, 41-42, 68, 76-78
- – National Authority for Regulation in Communications and Information Technology (ANC/ANRCTI/ANRC), 42
- Russia, 15
- Turkey, 3, 42, 68, 76-78, 82
- Ukraine, 15
Charles Stanley & Company Ltd, 82
China Mobile, 4, 11, 16, 18, 49-53, 68
- Huang, Bill, 51
- Mspaces.net, 51
- Open Mobile System (OMS), 16, 18, 50-51
- Ophone, 50-51
- Research Institute, 50-51
- Wireless Internet/IP Service Environment (WiiSE), 51
China Telecom, 49-50, 52-53
China TieTong Telecommunications Corporation, 49
China United Telecommunications (China Unicom), 49-50, 52-53
Chordiant Software, Inc., 21-22
CJ Garland & Co Limited (Garland Call Centres), 37
Clarity, 12
Comcore Management S.R.L., 42
Compass Communications, 62
Confederation of Indian Industry (CII), 11
Consultative Group to Assist the Poor, 44
Credit Suisse, 50
D
Daiwa Securities Group, Inc., 3
Debitel, 31
Deutsche Telekom, 7, 27, 29-30, 36, 38, 41, 74
- T-Mobile International, 7, 27, 36, 38, 41
- – Hungary, 41
- – UK, 36, 38
- – USA, 27
Dialog Telekom, 15, 60
Digicel, 14-15, 53
- Fiji, 53
du (Emirates Integrated Telecommunications Company PJSC, or EITC), 13, 15
E
eBay, 38
Econet Wireless Group
- Kenya, 44
eircom, 31, 33
- Meteor, 33
Elisa, 15
EMOBILE Ltd, 62
Enders Analysis, 36
Entel PCS, 14-15
Ericsson, 23, 41
Ernst & Young, 55
Essar Group, 3, 11-12, 38, 44, 54-56, 58-60, 68, 80
- BPL Mobile (see also separate listing), 59
- Essar Communications, 44
- – Econet Wireless (see also separate entry), 44
- Ruia family, 54
- Vodafone Essar (See also Vodafone), 3, 11-12, 38, 54-56, 58-60, 68, 80
Etisalat, 13, 60, 63
- Etisalat Misr (Egypt), 63
Euronet Worldwide, Inc., 49
- e-pay Ltd, 49
European Competitive Telecommunications Association, 34
European Union, 7, 29-30, 34-35
- European Commission, 7, 29-30, 34-35
- European Court of Justice (ECJ), 30
- European Parliament, 7
F
Facebook, 38
France Télécom, 21-22, 29, 31, 36, 38, 40, 44, 63
- Orange, 21-22, 31, 36, 38, 40, 44, 63
- – France, 31
- – Mobinil, 63
- – Spain, 36
- – Telkom Kenya (see also separate entry), 44
- – UK, 36, 38
freenet AG (Mobilcom), 5
G
Gartner Group, 83
Gateway Communications, 47-48
General Motors
- OnStar Corp., 22
Ghosh, Asim, 54
GO plc (Telemalta/Maltacom), 35
Google, 16, 18, 27-28, 50-51
- Android, 16, 18, 50-51
Greenlight Search Marketing, 39
H
Hargreaves Lansdown, 82
Hellenic Telecoms (OTE)
- COSMOTE, 29, 42
- – Albanian Mobile Communications (AMC), 29
Hewlett-Packard, 51, 56, 59
Huawei Technologies, 43, 60
- Vodafone Station, 74-75
Hutchison Whampoa, 5-7, 33, 36, 38, 44, 54-55, 60
- 3 Group, 5, 7, 33, 36, 38
- – 3 Australia, 5
- – 3 Ireland, 33
- – 3 UK, 36, 38
- Hutchison Telecommunications Australia (HTAL), 5-7
- – Dews, Nigel, 6
- Hutchison Telecommunications International Ltd, 5, 44, 54-56, 60
- – Hutchison Telecom Sri Lanka (Hutch), 60
- – Kasapa Telecom Ltd (Ghana), 44
- VHA Pty. Ltd (Australia, see also Vodafone), 5-7
I
IBM, 60
ICICI Bank, 61
Indus Towers, 54, 59
Infonetics Research, 42
Informa
- Ovum, 3, 5, 50
Intangible Business Ltd, 51
Irish Cellular Industry Association (ICIA), 33
J
Johannesburg Stock Exchange, 45
Joost N.V., 38
JPMorgan Chase, 5
K
KDDI, 62
KGHM, 8
Kinetic, 39
Kordia
- Orcon Internet, 62
L
Lenovo, 50-51
LG Electronics, 26
LiMo Foundation, 18
LUXGSM, Luxembourg, 15
M
M2 Telecommunications Group, 62
MADS, 22
Maxis Communication, Malaysia
- Aircel, 55
mChek, 61
Media Sat S.R.L., 42
Microsoft, 16-18, 27-28, 38
- MSN, 38
Middle East, 3, 5, 13-15, 44-45, 60, 63-65, 66-69, 79-81
- Bahrain, 13, 15
- Dubai, 13
- Egypt, 45, 63, 68, 79-81
- Kuwait, 44
- Qatar, 13, 63-65, 68
- – Financial Markets Authority (QFMA), 64
- – Qatar Foundation for Education, Science and Community Development, 64
- United Arab Emirates, 13, 15, 60
Millicom International Cellular
- Tigo Ghana, 43-44
- Tigo Sri Lanka, 60
Mobile One (Singapore), 15
Mobinil (see also France Telecom and Orange), 63
Mobitelea Ventures, 44
MTN, 43-45, 47, 60
- Ghana (Scancom), 43-45
- South Africa, 45, 47
N
National Grid plc, 40
Neotel (Pty) Ltd (SNO Telecommunications, see also Reliance), 47
Net Mobile, Germany, 74
The Nielsen Company
- Nielsen Media Research, 39
- Nielsen Mobile, 27
Nokia, 16, 18, 37-38, 50, 71
- S60, 16, 18
NTT
- DoCoMo, 62
Numéricable, 31
NZ Communications, 62
O
Obopay, Inc., 61
Oger Telecom
- Avea, 42
Old Mutual plc
- Old Mutual Asset Managers (Kenya) Ltd, 44-45
Olympic Games
- 2008 Olympic Games (Beijing), 53
Omnicom
- OMD, 39
Open Handset Alliance (OHA), 16, 18, 50-51
- Android, 16, 18, 50-51
Openmind Networks, 63
Ortiva Wireless, 33
Oyster Group, 31
P
P&T Luxembourg
- LuxGSM, 15
Palm, 37
Paul Budde Communication Pty Ltd, 5
Payback, 28
PayMate India Pvt. Ltd., 61
PKN Orlen, 8
Polkomtel, 8, 68
Portugal Telecom, 31, 33, 35
- TMN, 35
PT Excelcomindo Pratama Tbk (XL), 15
Q
QA, 64
Qatar Foundation Consortium, 64
Qatar Telecom (Qtel), 63-64
Qualcomm, Inc., 23
R
RCS MediaGroup, 42
Rede Nacional de Telecomunicacoes (RNT, Portugal), 35
Reliance-Anil Dhirubhai Ambani Group
- Reliance Communications (RCom), 55-56, 58-60, 80
Research In Motion, 16-19, 21, 31, 34, 49, 56, 71
- BlackBerry, 16-19, 21, 31, 34, 49, 56, 71
- – 9000 Storm (Vodafone-VZW), 19, 21, 49, 56, 71
Romania Cable Systems & Romania Data Systems (RCS & RDS), 42
Roshan (Telecom Development Company Afghanistan Ltd), 15
S
Safaricom, 42, 44-45, 68, 76
- Joseph, Michael, 45
- M-PESA, 44-45
SINA Corporation, 50
Singapore Telecom
- Optus (Australia), 5-6
Sistema
- Mobile TeleSystems, 14-15
SOFTBANK CORP.
- SOFTBANK MOBILE, 11, 15, 61-62
Sonaecom
- Oni, 31
- Optimus, 35
Sony Ericsson, 41
Sprint Nextel, 27
Sri Lanka Telecom plc
- Mobitel (Pvt.) Ltd, 60
Starent Networks Corp., 42
State Bank of India
- SBI Capital Markets, 58
Strategy Analytics, 38
Swisscom, 15, 38
- Fastweb, 38
Symbian Ltd/Symbian Foundation
- Symbian Foundation, 16
- Symbian OS, 16-18
T
Tata Group
- Tata Communications
- – Neotel (see also separate listing), 47
TDC, 8, 14-15
Technology
- 2G, 17-18, 21, 43, 49, 52-54, 56, 58-60, 62
- – CDMA, 49, 52, 58-59, 62
- – EDGE, 17-18
- – GPRS, 52-53
- – GSM, 43, 49, 52-54, 56, 58-60, 62
- – PHS, 62
- 3G, 5-7, 12-13, 23, 36-38, 41-42, 43-44, 49-54, 58, 61-62, 63, 69, 76
- – CDMA2000, 49
- – Evolved HSPA (HSPA+/I-HSPA), 23, 42, 60
- – - 64QAM, 23
- – - MIMO, 23
- – HSDPA, 5-7, 12-13, 23, 36-38, 41-42, 43, 49-54, 58, 61-62, 63, 69, 76
- – HSPA, 23, 42, 60
- – TD-SCDMA, 49-50
- – WCDMA, 6
- 4G, 11, 51
- – 3GPP Long Term Evolution, 11
- – Long Term Evolution (LTE), 11
- – WiMAX, 42, 64
- Billing, 25, 30, 62
- BSS, 30
- CRM, 11
- DSL, 5, 29-30
- – VDSL, 29-30
- Fibre, 30-31, 34
- Fixed-mobile convergence (FMC), 30, 61, 74
- FM, 47
- GPS, 41
- IN, 33
- IP, 26, 30, 51, 60
- LAN, 33
- Linux, 16-18, 50-51
- M2M, 27
- MMS, 51
- MPLS, 30
- MVNO, 36, 62, 75
- NGN, 33
- Open-source, 16, 50
- OSS, 30
- Personal computer, 14-15, 40, 42, 83
- R&D, 14
- RAN, 19
- RSS, 51
- SIM, 40, 61
- SMS, 7, 17, 25, 29, 51, 53, 62
- Spectrum, 12, 27, 36, 58
- – 700 MHz, 27
- Symbian OS, 16-18
- TV, 7, 22, 26, 31, 38, 51, 60
- – DVR, 26
- – IPTV, 26, 31, 60
- W-LAN, 34
- WAN, 33
- Web 2.0, 51
- Widgets, 51
- Windows, 16-18, 41
- – Windows Mobile, 16-18, 41
Tele2, 71, 74
Telecom Egypt, 63
Telecom Italia
- Telecom Italia Mobile, 34
Telecom New Zealand, 62
Telefónica Group, 4, 14, 33-38, 40, 75
- Telefónica Europe (O2), 14, 33, 35-38, 40
- – Ireland, 33
- – UK, 35-38
- Telefónica Moviles, 14, 36
Telekom Austria, 14-15
- mobilkom Austria, 14-15
- – A1 (Austria), 14-15
- – Mobiltel (Bulgaria), 15
- – VIP Operator, 15
- – VIPnet, 15
Telekom Malaysia, 14-15, 60
- Celcom, 15
- TM International Sdn Bhd, 15, 60
- – Dialog Telekom, 15, 60
Telenor, 15, 41
- Pannon GSM, 41
TeliaSonera
- Yoigo (Xfera), 36, 75
Telkom Kenya Ltd (Orange Kenya), 44-45
Telkom South Africa, 4, 42, 44-45, 47-48, 68, 76-78
- Vodacom Group (See also separate listing), 4, 42, 44-45, 47-48, 68, 76-78
Telstra, 5-6, 62
Time Warner, 31
Tribeca Investment Partners Pty Ltd, 5
Turkcell, 42, 76
U
UBS, 82
V
Verizon Communications, 4, 11, 18-19, 21, 24-28, 34, 51, 68, 81
- Seidenberg, Ivan, 24-26
- Verizon Wireless, 4, 11, 18-19, 21, 24-28, 34, 51, 68, 81
- – ALLTEL Corporation, 4, 24-26, 81
- – Lewis, Anthony A., 27
- – Open Development Initiative (ODI), 27
- – Rural Cellular Corporation (RCC), 26, 81
- – Stratton, John, 27
- Vodafone Omnitel, 24, 34, 38, 74
Vesta Corporation, 36
Vivendi, 4, 29, 31, 33, 36
- SFR (Société Française de Radiotéléphone), 29, 31, 33
- – Neuf Cegetel, 31
- – - AOL France, 31
- – - Club Internet, 31
- – Tele2 France, 31
Vodacom Group, 4, 42, 44-45, 47-48, 68, 76-78
- Congo, 45, 47
- Gateway Communications, 47-48
- Gbedemah, Peter, 48
- Group, 47
- Kumalo, Romeo, 47
- Lesotho, 45, 47
- Mozambique, 45, 47
- South Africa, 45, 47-48, 68
- Tanzania, 45, 47-48
- Tyamzashe, Mthobi, 48
- Uys, Pieter, 47-48
Vodafone Group, 3-9, 11-19, 21-24, 26, 29-31, 33-40, 41-42, 43-45, 47-48, 49, 51, 53-56, 58-62, 63-65, 66-83
- Africa & Central Europe, 67-69, 76-78
- – Africa, 11, 14-15, 43-45, 47-48, 67-69, 76-78
- – Czech Republic, 64, 68
- – Eastern Europe, 8, 14-15, 68
- – Ghana, 43-45, 68, 78
- – Hungary, 22, 41-42, 68
- – Kenya (see also Safaricom), 42, 44-45, 68, 76
- – Poland (see also Polkomtel), 8, 68
- – Romania, 3, 22, 41-42, 68, 76-78
- – South Africa (see also Vodacom), 4, 42, 44-45, 47-48, 68, 76-78
- – Turkey, 3, 42, 68, 76-78, 82
- Asia Pacific & Middle East, 3, 5, 14-15, 66-69, 79-81
- – Asia, 3, 12, 14, 50, 56, 66-69, 79-81
- – Asia Pacific and Affiliates, 68
- – Australia, 5-7, 49, 62, 68, 79, 81
- – China (see also China Mobile), 4, 11, 16, 18, 49-53, 68
- – Egypt, 45, 63, 68, 79-81
- – Fiji, 53, 68
- – India, 3-4, 7, 11-12, 15-16, 38, 48, 54-56, 58-61, 67-68, 79-80
- – - Indus Towers, 54, 59
- – Japan, 11, 15, 61-62
- – Middle East, 3, 5, 14-15, 44, 63, 66-69, 79-81
- – Middle East and Africa, 15, 44
- – New Zealand, 22, 61-62, 68, 79, 81
- – Pacific, 3, 39, 66-69, 79-81
- – Qatar (see also Vodafone and Qatar Foundation and Vodafone Qatar), 13, 12-13, 63-64, 63-65, 64-65, 68, 67-68
- Ex-executives
- – Scaglia, Silvio, 38
- Executives, 4-6, 11-12, 54, 67-68, 70-71, 74-76, 80
- – Arnone, Guido, 18
- – Bannigan, Steve, 49
- – Behrend, Volker, 30
- – Bento, Jorge, 33
- – Boorman, Dave, 7
- – Carrapatoso, António, 31
- – Colao, Vittorio, 4-6, 11-12, 54, 67-68, 70-71, 74-76, 80
- – Dowidar, Hatem, 13
- – Evans, Mark, 35
- – Ghosh, Asim, 54
- – Grey, Ian, 8
- – Halford, Andy, 69-70
- – Hewitt, Russell, 7
- – Hughes, Nick, 44
- – Joussen, Friedrich, 5, 29
- – Kelly, Peter, 40
- – Khan, Aslam, 53
- – Kirk, Matthew, 6
- – Lewis, Simon, 6
- – Lovas, Levente, 41
- – MacLeod, Andrew, 23
- – Maher, Grahame, 63-65
- – Nagpal, Harit, 56
- – Peter, Michal, 30
- – Pieters, Marten, 54
- – Read, Nick, 5
- – Rouwendal, Nils, 22
- – Spears, Greg, 49
- – Sugiyama, June, 8
- – Torok, Peter, 41
- – Venn, David, 43
- Group, 3-6, 9, 11, 13-15, 18, 22-24, 30, 34, 39, 44-45, 51, 53-56, 59, 62, 63-64, 67-70, 76
- – Americas (see also Verizon Wireless), 8, 11, 19, 21, 24-28, 81
- – ASPire Group, 51
- Marketing, 17, 19, 21-22, 39, 41, 56, 58, 65
- – Internet Services, 11, 35, 52, 75
- – vodafone.com, 14-15, 64
- Partner Markets, 13-15, 53, 59
- – Afghanistan (Roshan), 15
- – Argentina (CTI Móvil), 15
- – Austria (A1), 15
- – Bahrain (du), 13, 15
- – Belgium (Proximus), 15
- – Brazil (Claro), 14-15
- – Bulgaria (Mobiltel), 15
- – Caribbean (Digicel), 14-15, 53
- – Channel Islands (Airtel-Vodafone), 15
- – Chile (Entel), 14-15
- – Colombia (Comcel), 15
- – Croatia (VIPnet), 15
- – Ecuador (Porta), 15
- – Estonia (Elisa), 15
- – Finland (Elisa), 15
- – Indonesia (XL), 15
- – Japan (SOFTBANK MOBILE), 11, 15, 61-62
- – Lithuania (Bité), 15
- – Luxembourg (LUXGSM), 15
- – Macedonia (Vip), 15
- – Macedonia (VIP Operator), 15
- – Malaysia (Celcom), 15
- – Mexico (Telcel), 15
- – Russia and CIS (Mobile TeleSystems/MTS), 14-15
- – Scandinavia (TDC), 8, 14-15
- – Serbia (Vip), 15
- – Singapore (Mobile One), 15
- – Sri Lanka (Dialog), 15, 60
- – Sweden (Telenor), 15, 41
- Products, 5, 7, 12-14, 16, 18, 21, 27, 30, 48, 49, 64
- – 3G Broadband, 42
- – BlackBerry, 19, 21, 31, 34, 49, 56
- – Broadband Mobile (Portugal), 42
- – Compass (Australia), 62
- – Direct Recharge (Spain), 36
- – Family, 33
- – In Business, 45
- – Log’n'Go (Romania), 42
- – M-PESA, 44-45
- – MiniCall (Egypt), 29
- – Mobile Broadband, 13, 17, 23, 40, 41-42, 47
- – Mobile Connect, 42
- – Mobile Internet (UK), 7, 11, 17, 27, 38, 41-42, 50-53, 60, 75
- – MobileTV, 7, 38, 51
- – Music Player (Spain), 41
- – No Plans, 37
- – Passport, 14
- – Prepaid Recharge (Australia), 49
- – Storm (Research In Motion), 19, 21, 49, 56, 71
- – SuperFlat (Germany), 74
- – Terminals, 42
- – Vodafone Europe, 71
- – Vodafone Friends, 56
- – Vodafone Station (Italy), 74-75
- R&D, 14
- Strategy, 9, 17-18, 38, 48, 61
- – Total Communications, 45, 48
- Vodafone Foundation, 8, 16-18, 30, 48, 64
- – Americas, 8
- – - Wireless Innovation Project, 8
- – Group, 64
- Western Europe, 15, 29, 66-69, 71-73, 76
- – Albania, 29
- – France (see also Vivendi/SFR), 29, 31, 33
- – Germany, 3, 5, 17, 29-30, 68, 71-74, 82
- – - Arcor, 30, 68, 74
- – Greece, 22, 29, 72-73
- – Ireland, 31, 33, 63, 76, 82
- – Italy, 3, 24, 34-35, 38, 71-74, 82
- – Malta, 35, 42
- – Netherlands, 22, 34, 72-73, 76
- – Portugal, 17, 23, 31, 33, 35, 72-73, 76
- – Spain, 3, 23, 34-36, 66, 71-73, 75, 82
- – Sweden, 15
- – UK, 3, 5, 7, 16, 19, 34-40, 51, 71-73, 75, 82
Vodafone Qatar Q.S.C., 13, 63-65
- Maher, Grahame, 63-65
W
Wayfinder Systems, 9
Weather Investments
- Orascom Telecom, 63
- – Mobinil (see also France Télécom), 63
Weglokoks, 8
Western Europe, 15, 29, 66-69, 71-73, 76
- Austria, 14-15
- Bulgaria, 15
- Canary Islands, 35
- Channel Islands, 59
- Croatia, 15
- Cyprus, 15
- Denmark, 15
- Faroe Islands, 15
- Finland, 15
- France, 15, 29, 31, 33, 44, 63
- Germany, 3, 5, 17, 29-30, 68, 71-74, 82
- – Government, 29-30
- Greece, 22, 29, 72-73
- Guernsey, 15
- Iceland, 15
- Ireland, 31, 33, 76, 82
- – Government, 31
- Italy, 3, 24, 34-35, 38, 71-74, 82
- Jersey, 15
- Luxembourg, 15
- Macedonia, 15
- Malta, 35, 42
- Netherlands, 22, 34, 72-73, 76
- Norway, 15, 41
- Portugal, 17, 23, 31, 33, 35, 72-73, 76
- – ANACOM, 35
- – Government, 31
- Scandinavia, 9, 14
- Serbia, 15
- Slovenia, 15
- Spain, 3, 23, 34-36, 66, 71-73, 75, 82
- – Comisión del Mercado de las Telecomunicaciones (CMT), 34-36
- Sweden, 9, 15
- Switzerland, 15
- Turkey, 3, 42, 68, 76-78, 82
- United Kingdom (UK), 3, 5, 7, 16, 19, 34-40, 51, 71-73, 75, 82
- – Digital Britain, 36-37
- – Government, 36-37
- – Government Communications Headquarters (GCHQ), 36
- – Office of Communications (Ofcom), 36
Y
Yahoo!, 27-28
Z
Zain Group (MTC/Celtel), 13, 15, 44, 54
- OpCos (Zain/Celtel/MTC), 13, 15, 44, 54
- – Africa, 15, 44, 54
- – Bahrain, 13, 15
- – Ghana, 43-44
- – Kenya, 44
- – Kuwait, 44
Zon Multimedia (PT Multimedia), 31
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