Telefónica extended its longstanding alliance with broadband solutions provider ASSIA in Latin America to cover residential Wi-Fi networks.

  • ASSIA brings its network monitoring relationship with Telefónica to the endpoints of the operator’s network.
  • Smart Wi-Fi solutions a focus for the telco.

ASSIA, a provider of dynamic spectrum management tools for DSL and Gigabit Passive Optical Network (GPON) networks, said Telefónica is deploying its CloudCheck software solution to improve the performance of Wi-Fi networks within customers’ homes “in several Telefónica affiliates” across Latin America.

The deployment of CloudCheck adds to the suite of ASSIA products already deployed by Telefónica on the continent. The cloud-based software solution is designed to enable operators to gain insights into, and improve the performance of, residential Wi-Fi networks, and troubleshoot problems as, or before, they emerge.

  • Telefónica has been using ASSIA’s DSL Expresse network management solution for the optimisation of DSL networks and its ClearView customer care recommendation engine since 2010. In 2013, Telefónica Global Resources signed an expanded contract with ASSIA to supply network performance and customer service solutions across the Telefónica global footprint (Telefónicawatch, #79). In late-2017, the telco started to deploy the GPON Expresse solution to improve the performance of broadband fibre networks, and in the process gained ClearView support across its DSL and fibre networks in Latin America, including support for Wi-Fi networks (Telefónicawatch, #120).

Growing need for home Wi-Fi support

The ASSIA-developed CloudCheck solution is described as a scalable, big data analytics and machine-learning platform that enables Wi-Fi network performance to be automatically improved, and assists an operator’s customer service representatives and field technicians in detecting and resolving Wi-Fi problems experienced by customers.

As explained by Buddy Snow, Chief Revenue Officer of ASSIA, in an interview with Light Reading at the Cable NextGen Technologies & Strategies event back in March 2016, ASSIA has been working with internet service providers to improve their broadband networks outside the home, and came to the realisation that a solution was required to help indoor Wi-Fi networks also “live up to the promise” of Gigabit broadband speeds within the home as bandwidth-guzzling video-streaming services proliferated. Snow said indoor Wi-Fi networks were neither managed nor supported by operators and had become a big cost base. “It’s their worst nightmare”, Snow said, noting that ASSIA customers claimed around 50% of all calls to customer support centres were related to ‘Wi-Fi’.

Around the same time, Telefónica reportedly launched a review to identify Wi-Fi management solutions, after rising demand for Wi-Fi in the home prompted a rise in customer issues and complaints relating to service performance. The fact that CloudCheck is a hardware-agnostic, software-only service presumably adds to its appeal as a solution for the telco’s different Latin American markets.

“ The combination of Expresse DSL, Expresse GPON, and now CloudCheck, all under ASSIA’s Clearview diagnostic umbrella will provide an end-to-end hardware-agnostic solution for Telefónica technicians and care centres. Telefónica recognises the challenges with home Wi-Fi networks are only going to intensify with the increase[d] demand for video and IoT. ” — John Cioffi, Chief Executive and founder, ASSIA.

In singing the praises of the ASSIA solution, Eduardo de Santos, Customer Service Delivery Director of Global Network & Systems at Telefónica Group, said the vendor’s technology is supporting a transition towards providing more proactive customer-centric services, and away from network-based performance measures.

Image: FTTH Council Europe.

Contents

EXECUTIVE BRIEF

GROUP

Management up-date

Q1 FY18: solid start as Vilá gets house in order [p6]

  • Angel Vilá: Moving from CFO to COO in Álvarez-Palette’s shadow
  • Table 1: Telefónica, selected financial data, Q1 FY18
  • Financial performance: strength at the core
  • Operational highlights: open to new partnerships and new ideas
  • Table 2: Telefónica Group, performance by unit, Q1 FY18

Operations

Telefónica reflects on centralised IT challenges [p10]

  • SAP rising as Telefónica turns to partners
  • Culture clashes an unexpected consequences
  • A centralised system, but with local autonomy
  • Mobility and gold stars welcomed by employees
  • No time to bask in job done
  • Table 3: People movement highlights

GLOBAL RESOURCES

5G

Telefónica flags 5G tests for autonomous driving [p16]

  • Ericsson achieves first milestone in 5G Technological Cities project…
  • …as Telefónica continues to broaden its 5G vendor ecosystem
  • Continuing focus on 5G for connected and autonomous cars

Telefónica virtualisation partners join 5TONIC [p18]Partners

Telefónica extends Azure partnership to IoT [p19]

  • More IoT collaboration with Microsoft on the horizon
  • Partnerships key to IoT

Suppliers

Worry for Telefónica supplier ZTE [p20]

  • Banned in the USA
  • Blackballed by GCHQ
  • Latin America a road to recovery?

Telefónica Business Solutions

Oracle and ElevenPaths support TBS authentication [p21]Virtualisation

Telefónica hails Sedona or-chestration breakthrough [p22]Digital services

Big data

Huawei highlights LUCA role [p26]LUCA Transit put to work in Peru [p27]Open Future

TokBox to migrate InTouch Health’s healthcare platform to WebRTC-based OpenTok

Telefónica backs LatAm venture support group [p28]

  • Telefónica hosts LatAm security think-in

Security

Telefónica doubles up on security alliances [p29]

  • Early days for cooperation, with more hopes than expectations
  • Table 4: Cybersecurity Tech Accord signatories
  • Pair of accords

Television services

Telefónica unveils new vendor partners for LatAm TV [p32]

  • Table 5: Accesses in key Telefónica pay-TV markets, Q1 2018
  • Smaller video technology providers get a look-in
  • Pay-TV: Latin America in focus

LATIN AMERICA

  • Competition rule changes edge forwards

Regional developments

Telefónica deploys ASSIA home Wi-Fi solution [p35]

  • Growing need for home Wi-Fi support

Brazil

Vivo data privacy under scrutiny [p38]

  • Benchmarking suggests Telefónica still leading in opaque market

Anatel calls it quits on Vivo penalty write-off plans [p40]Vivo and Ericsson to bring 4G to Venezuelan border [p41]EUROPE

Germany

O2 teams with NGN Fiber Network for mobile backhaul [p44]

  • Collaboration is key

O2 Germany trumpets NB-IoT airport pilot in Munich [p45]

  • NB-IoT pilot flies at Munich Airport
  • Vendor alliances used to showcase digital service credentials

… Nokia and Telefónica target manufacturing with IoT on-demand [p47]Spain

Software AG backs enterprise cloud services in Spain [p48]UK

CCS declares City small cells up and running [p49]

  • CCS heralded as technology and pragmatism aid progress
  • Table 6: UK 3.4GHz spectrum allocations, April 2018

Telefónica puts new spectrum straight to work [p51]

  • Operators paying over the odds
  • O2 spectrum allocation comes free

Rapid relief

Further reading

Index

Index

Symbols

3GPP 46
5G Automotive Association 18
21st Century Fox
Sky plc 8

A

Accenture 10
ADVA Optical Networking 22
Alphabet
Google 9, 28, 38
YouTube 36, 42
Alstom 17
Altran 18
Amazon 20
América Móvil 9, 23, 40, 42
Claro 39, 40, 42
Anatel 40, 41
Arqiva 49
ARRIS 33
ASSIA 35, 36
AxisMed 38

B

BOC Group 23
BT Group 12, 31, 51

C

Cabify 17
CA (Computer Associates) 31
Campus Party 13
CarMedia 16, 17
CCS 49, 50
Centre for the Development of Industrial Technology (Spain) 28
Check Point 29
Cisco Systems, Inc 12, 17, 31, 49
CK Hutchison 51
H3G
UK 51
ContentWise 32, 33

D

Dell Technologies 31
RSA 31
VMware 31
Deutsche Telekom 8, 44, 45

E

EasyMile 16, 17
Entel 42
Ericsson 16, 17, 18, 32, 33, 40, 41
5G-ConnectedMobility 18
Etisalat 13, 29
European Telecommunications Standards Institute (ETSI) 23
European Union 22, 23
European Commission 18, 28

F

Facebook 28, 31, 38
FeedbackNow 46
FireEye 29, 31
Fortinet 29
F-Secure 31

G

GCHQ 21, 28
Geotab 46
Global Cyber Security Alliance 29
Grupo Clarín
Cablevisión 35
GSM Association
GSMA
Mobile Connect 21
GSM Association (GSMA) 21
Mobile World Congress 17, 47
GTX 46

H

Hertz Global Holdings
Hertz Mexico 46
Hewlett Packard Enterprise 31
Hortonworks 26
HP, Inc 31
Huawei 17, 26, 40, 45, 46, 47

I

IBM 10
Indra 10
Intel 17
InTouch 30

J

Juniper Networks 17, 22, 31

K

Kudelski Group
Nagra 33

L

LAVCA 28
Liberty Global
Virgin Media 49
LinkedIn 31

M

Microsoft 9, 19, 31
Azure 19
Mediaroom 33
MVNOs 8, 12

N

Netflix 8, 36, 42
NGN Fiber Network 44
Nice People At Work (NPAW) 32, 33
Nielsen 31
Nokia 16, 17, 31, 45, 47, 49

O

Ofcom (UK) 50, 51
Oi SA 39, 40
Omnicom Group, Inc
Organic 7
OpenCloud Factory 21
Oracle 21, 31
Orange 12, 51

P

Palo Alto Networks 29

Q

Q-loud 45
QSC AG 45, 46
Qualcomm 17, 20, 28

R

Red Hat 18
Regions
APAC
China 17, 20, 21, 48
Japan 29
EMEA
Europe 8, 10, 11, 12, 17, 18, 20, 22, 28, 43, 44
France 16, 17
Germany 6, 8, 17, 44, 45, 46, 48
Spain 6, 9, 10, 12, 16, 21, 26, 28, 32, 33, 36, 47, 48
Sweden 17, 32
Switzerland 46
UK 6, 7, 8, 9, 10, 12, 17, 20, 21, 27, 28, 46, 49, 50, 51
Latin America 10, 12, 13, 20, 21, 23, 26, 27, 28, 29, 32, 33, 34, 35, 36, 41
Argentina 8, 9, 10, 32, 33, 35
Brazil 7, 8, 9, 10, 13, 23, 28, 32, 33, 36, 38, 39, 40, 41
Central America 9, 33
Chile 9, 32, 33, 42, 46
Colombia 9, 32, 33
Costa Rica 32, 33
Ecuador 9, 32, 33, 42
El Salvador 32, 33
Guatemala 32, 33
Mexico 9, 13, 29, 33, 42
Nicaragua 32, 33
Panama 32, 33
Peru 9, 10, 27, 32, 33, 42
Uruguay 9, 32, 33
Venezuela 9, 32, 33, 41
North America
USA 17, 20, 21, 32
Rhapsody International
Napster 36
Royal Bank of Scotland 30

S

Samsung 17
Galaxy 17
SAP 10, 11, 31
SuccessFactors 10, 11
Sedona Systems 22
Sigfox 46
Singtel 29
Sixt 46
SoftBank 29
Software AG 48
Spotify 36
Subtel (Chile) 42
Symantec 29, 31

T

Technologies
2G 41
3G 40, 41
3.5G 16
4G
LTE 9, 41, 42, 44, 45, 46, 47, 49, 50
5G 16, 17, 18, 21, 23, 44, 47, 49, 50, 51
Broadband 35, 36, 42, 44, 51
DSL 35, 36, 46
Ethernet 23
GPS 46
GSM 21
Internet of Things 12, 19, 27, 45, 48
IP 22
IPTV 9, 32, 33
LTE-A Pro 41
M2M 45, 46, 48
MPLS 22
NB-IoT 45, 46, 48
NGN 9, 20, 22, 44, 47, 50
SDSL 46
SIM 20, 46, 48
Smart metering 45
Telematics 46
TV 17, 32, 33
V2X 17
VoD 32, 33, 42
VoLTE 42
VPN 26
WebRTC 30
Web Services 20
WLAN
Wi-Fi 35, 36, 49
Telecom Italia
TIM Brasil 39
Telefónica Group 6, 7, 9, 10, 12, 16, 18, 22, 23, 26, 27, 28, 29, 30, 36, 46
Associates and investments
AxisMed 38
China Unicom 20, 48
CounterCraft 28
Indra Sistemas 10
Sigfox 46
Digital 30
Digital services
AURA 9, 28
ElevenPaths 13, 20, 21, 28, 30
LUCA 26, 27
M2M 45, 46, 48
Open Future 13, 27, 28
OTT 32, 33
Telefónica I+D 13
Tokbox 13, 30
Tuenti 12, 13
Wayra 13, 27, 38, 46
Europe
Germany 44, 45, 47
O2 6, 8, 12, 44, 45, 46, 47, 49, 50, 51
Spain 8, 9, 12, 17, 47
Telefónica Deutschland 8, 12, 44, 45, 46, 47, 48
Telefónica Soluciones 48
UK 6, 8, 12, 49, 50, 51
Executives
Abasolo, Laura 7
Aguilar, Francisco 12
Alonso, Chema 29
Álvarez-Pallete Lopez, José María 6
Arias, Miguel 28
Avellar, Fábio 13
Barnard, Chris 12
Bertram, Jo 12
Berwig, Jens-Olaf 12
Bomura, Alessandra 13
Burzako, Cristina 12
Carbajo, Cayetano 44, 47
Castillo Sanz, Eva 12
Charles Cavazos, Juan 13
Cortez, Pedro 42
Cortina Seifer, Gabriel Andres 13
de Santos, Eduardo 36
García, María Luisa 12
Gawendo, Guenia 13
Gebara, Christian 13, 39
Gil Lizasoain, Elena 26
Gutiérrez, Javier 17
Jepp, Claus 12
Kriger, André 13
Leaver, Catherine 12
López, Víctor 22
McManus, Derek 50
Muñoz, Vicente 19
Navarro, Eduardo 41
Navarro Yubero, Agustin 12
Parnell, Caroline 12
Parsons, Louise 10
Pérez, Pedro Pablo 30
Plumb, David 12
Potter, Oliver 12
Ramos Hernandez, Joaquin 13
Requena, Alfonso 12
San Miguel, Vicente 6, 8
Serrahima, Pedro 12
Ueno, Adriana 13
Vilá, Ángel 6
Williams, Gareth 12
Ex-executives
Domingo, Carlos 13
Global Resources 12, 35
5TONIC 17, 18
Cornerstone Telecommunications Infrastructure 49
Telefónica Business Solutions 19, 21
UNICA 18
Latin America
Brazil 13, 36, 38, 39, 40, 41, 46
Chile 13, 42
Mexico 42
Vivo 33, 36, 38, 39, 40, 41
Movistar+ 12, 16, 36
Products and services
Connected Car 12
Movistar+ 12, 16, 36
Movistar Play 33, 42
Movistar TV 33
pay-TV 8, 16, 23, 32, 33, 35, 36
Vivo Play 33
Tgestiona 10
Tuenti 12, 13

U

United Nations 12, 41

V

Viavi 23
Virgin Group 42, 49
Virgin Mobile 42
VMware 31
Vodafone Group 12, 44, 51
Germany 12, 44
UK 51

W

Wibson 28
World Economic Forum 41
Wyplay 33

X

Xanview 27

Z

ZTE 17, 20, 21

About

About Telefónicawatch

Report: #126
Published: May 2018
Next report: June 2018
For more information visit: Telefónicawatch