Telefónica Group signed a global “multi-year” agreement with network crowd-sourced data company Tutela Technologies.

The new partnership extends an existing arrangement with Telefónica Mexico (Telefónicawatch, #120) and gives the Group access to crowd-sourced anonymous network data, such as signal strength and quality, device usage, and download speed, from a claimed 100-plus million mobile devices in the 17 markets where Telefónica operates, enabling the telco to analyse the performance of its own and competitor networks, identify areas for improvement, and resolve network performance issues as they arise.

Juan Carlos Garcia, Director of Technology and Architecture at Telefónica Group, said it decided to partner with Canada-based Tutela on a global basis following the success of the collaboration in Mexico.

“ Tutela’s data set is comprehensive and provides network quality measurement data in all our markets in Europe and Latin America. This multi-year agreement gives us a consistent way to regularly analyse and benchmark mobile network performance across all of our markets, and ensure that we are focused on delivering an excellent customer experience globally. ” — Garcia.

Both Telefónica and Tutela are careful to emphasise the importance of only gathering data that is anonymised as countries all over the globe step up data protection regulations. In the European Union (EU), for example, the deadline for compliance with the EU’s new General Data Protection Regulation (GDPR) is 25 May 2018, and will require businesses to protect the personal data and privacy of EU citizens for transactions that occur within EU member states.

Tutela benchmarking doesn’t pull punches on Telefónica performance

Tutela’s ecosystem is said to collect more than ten billion mobile data points each day globally, including in excess of five billion in Telefónica markets. Its location-based mobile technology is targeted at the telecoms and mobile industry to help improve network coverage and quality of service, and it is promoting its services with a series of benchmarking reports across the globe.

The company is a relative newcomer to the network performance monitoring sector and takes a somewhat different approach to rivals such as Open Signal, which use a dedicated app and limited participants, instead partnering around 2, 000 application developers to collect anonymous performance data from “hundreds of millions of Android and iOS mobile users” worldwide.

Tutela reports to date have often seen Telefónica operating businesses perform poorly compared with rivals, in a testing process that Tutela considers provides a more accurate reflection of real-world network capabilities. For example, a recent UK report saw O2 come third behind EE and Vodafone in most core measures, while in Colombia the local Movistar unit came third in a three-horse race. Meanwhile, in Brazil, Tutela highlighted Claro and TIM Brasil as two faster networks, while acknowledging that Vivo has a strong position in overall quality of service.

Tutela has publicly identified issues such as its client, Telefónica Mexico, using microwave backhaul as a means of reducing costs, which has resulted in poorer performance on measures such as higher levels of packet loss.

While Tutela is likely to be keen to maintain its independence as a source of network quality data, Telefónica may be in a better position to respond quickly to perceived weaknesses in its performance through closer collaboration with the emerging benchmarking business.

Image: Tutela.

Table of Contents

EXECUTIVE BRIEF

GROUP

Management update

Gilpérez out as Álvarez-Pallete issues rallying cry [p6]

  • End of Gilpérez rein in Spain
  • Regional divisions return to Latin America
  • Corporate changes, and additional reshuffling
  • Álvarez-Pallete’s dream of tomorrow
  • Table 1: People movement highlights

Global Resources

Progress on 5G standards opens way to 2019 deployments

5G

Ericsson vs Nokia in Telefónica’s 5G city face-off [p11]

  • A local network for local people
  • Two traditional mobile partners given a shot…
  • …but still playing catch-up?

5TONIC undertakes new research projects [p13]

  • R&S unveiled as latest ‘collaborator’…
  • 5TONIC trumpets 5G trials for industrial robots…
  • 5TONIC follows through with wide remit

Partners

Telefónica takes Tutela agreement global [p15]

  • Tutela benchmarking doesn’t pull punches on Telefónica performance

Suppliers

Huawei and Telefónica trumpet SDN transport trials [p16]

  • New platform planned for WDM management
  • Another fine mesh

Supplier profile: Allot

Securing Telefónica’s trust [p18]

  • Allot a comfortable fit with Telefónica’s virtualised platform approach
  • BIOGRAPHY: EREZ ANTEBI
  • Global strategy, local solutions
  • Ereze Antebi: Allot and sector transformation [p20]
  • Allot’s USP
  • Making friends and influencing operators
  • Allot enthusiastic for new model opportunities
  • Breaking out of the capex vault
  • Operators providing principal customer focus
  • Today Spain, tomorrow the world…?
  • Virtualised reality
  • New IoT and video use-cases
  • … but no place like home
  • Operators’ integral role in securing a digital world

LATIN AMERICA

Regional

Telefónica deploys open source STB software from Wyplay [p26]

  • Wyplay makes its mark in a busy ecosystem
  • Vivo launches bundles to boost digital services in Brazil

Argentina

Regulator approves quad-play services for Movistar [p29]

Brazil

Vivo expands IPTV to 21 more cities [p30]

  • Vivo DTH exodus gathers momentum

Colombia

Ezentis wins new contract from Coltel [p32]

EUROPE

Germany

Telefónica gets on-trend with blockchain financing [p34]

  • Financial analysts snooty, but Telefónica remains committed

O2 Germany trumpets tie-up with online video store [p35]

O2 video still lags

Spain

Telefónica España wins F1 rights for three more years [p36]

UK

TalkTalk offers O2 deals to mobile subscribers [p37]

O2 Smart Home closes its doors [p38]

  • Failing fast, moving on
  • AT&T alliance goes out with a whimper
  • Other smart home projects continue

O2 signs mobile identity deal with Danal [p39]

FURTHER READING

INDEX

Index

Symbols

3GPP 11, 14
21st Century Fox
– Sky plc 35

A

Accenture 8
ADVA Optical Networking 17
Alastria 34
Alcatel-Lucent 35
Alcatel-Lucent Enterprise 35
Alphabet
– Google
– – Android 15
– – YouTube 29
América Móvil 27, 32
– Claro 15, 27, 29, 32
Apple
– iOS 15
Aquto 29
ARRIS 26
Artesyn Embedded Technologies 13
ASTI 13
AT&T 7, 27, 38, 39
– DirecTV 27

B

Bernstein 34
Bouygues Telecom 39
BT Group 8

C

CaixaBank 35
C&G IT Solutions 35
– Myfixpert 35
CIENA 17
Cisco Systems, Inc 8
CK Hutchison
– H3G
– – UK 37
Cohere Technologies 13, 14
CommScope 13
Coriant 17

D

Danal 39
DZ Bank 34

E

ENACOM 29
Ericsson 11, 12, 13, 14, 16, 26, 27
European Union 15
Ezentis 32

F

Facebook 29

G

Gilat Satellite Networks Ltd 19
Google
– YouTube 22
GSM Association (GSMA) 39
– Mobile World Congress 39

H

Huawei 12, 14, 16, 17, 30, 39

I

ICE (Costa Rica) 32
IFEMA 13
IFT (Mexico) 32
Infinera 17
Intel 13
InterDigital 13

J

Juniper Networks 14, 17

K

Kudelski Group
– Nagra 27

L

LinkedIn 8

M

MaxLinear 14
McAfee 22
MVNOs 37

N

NEC 17
– Netcracker 17
Netflix 22, 29
Nokia 11, 12, 14, 16

O

Orange 8, 39

P

ProBrand International 14

Q

Quantenna 26
Quantenna Communications 26

R

Regions
– EMEA
– – Europe 6, 7, 11, 12, 15, 20, 33, 38, 39
– – France 26, 39
– – Germany 8, 34, 35
– – Ireland 8, 39
– – Israel 18, 19
– – Italy 14
– – Spain 6, 11, 12, 13, 16, 17, 18, 19, 27, 32, 34, 35, 36, 39
– – UK 8, 15, 37, 38, 39
– Latin America 6, 7, 15, 20, 25, 26, 27, 29, 30, 31, 32, 39
– – Argentina 7, 27, 29
– – Brazil 7, 14, 15, 21, 27, 29, 30
– – Central America 7
– – Chile 7, 27, 30
– – Colombia 7, 14, 15, 30, 32
– – Costa Rica 26, 31, 32
– – Ecuador 7
– – Guatemala 31
– – Mexico 15, 32
– – Nicaragua 31
– – Peru 7, 32
– – Uruguay 7
– – Venezuela 7
– North America
– – Canada 15
– – USA 19, 39
Rivetz 34
Rohde & Schwarz 13

S

Samsung 38
Securitas Direct 39
SIAE Microelettronica 14
Spotify 29
Subtel (Chile) 30
Sutel (Costa Rica) 31, 32

T

TalkTalk plc 37
Technologies
– 3G 37
– 4G
– – LTE 11, 12, 13, 27, 32, 35, 37
– – LTE-A 32, 35
– 5G 11, 12, 13, 14, 30
– Broadband 30, 36
– Cloud computing 30
– DTH 30, 31
– GSM 39
– high definition (HD) 31
– Internet of Things 20, 30
– IP 16, 35
– IPTV 26, 30, 31
– LPWA 30
– LTE-A Pro 32
– MIMO 12
– NB-IoT 30
– Network functions virtualisation (NFV) 22
– R&D 12, 19
– Smart City 12
– Smart metering 38
– Software defined networking (SDN) 16, 17
– Telematics 38
– TV 26, 27, 29, 31, 38
– WLAN
– – Wi-Fi 27, 37
Telecom Italia
– TIM Brasil 15
Telefónica Group 6, 8, 11, 13, 14, 15, 17, 18, 21, 30, 32, 34, 35, 39
– Associates and investments
– – Quantenna 26
– – Sigfox 22, 39
– Digital services
– – AURA 38
– – ElevenPaths 22
– – Open Future 34
– – OTT 31
– – Quantenna Communications 26
– – Telefónica I+D 30
– – Wayra 8, 30, 35
– Europe 39
– – Germany 8, 34, 35
– – O2 8, 15, 34, 35, 37, 38, 39
– – Spain 6, 8, 11, 12, 16, 27, 35, 36
– – Telefónica Deutschland 17, 34, 35
– – UK 8, 37, 38, 39
Executives
– – Alierta, César 6
– – Alonso, Chema 19
– – Álvarez-Pallete Lopez, José María 6, 7
– – Bacic, Katrin 8
– – Blanco, Fabián 8
– – Caride, Eduardo 7
– – De Carvajal, Pablo 7
– – Garcia, Juan Carlos 15
– – Gayo, Emilio 6
– – Gebara, Christian 31
– – Gilpérez López, Luis Miguel 6, 11
– – Gómez, Alfonso 7
– – Gomez, Sergio 8
– – Gonzalez de Santiago 8
– – Hernández, Fabián 7
– – Horcajo, Alberto 7
– – Keates, Rob 8
– – Lopez Blanco, Carlos 7
– – Machicot, Marta 7
– – Martin, Mario 7
– – Mata, Joaquin 11
– – Navarro, Eduardo 7
– – Quinn, Bernardo 7
– – Sainz, Natalia 7
– – Sánchez de Lérin, Ramiro 7
– – Vilá, Ángel 7, 31
– Ex-executives
– – Rosen, Daniel 8
– Global Resources
– – 5TONIC 12, 13, 14
– – Telefónica Business Solutions 8, 34
– – Telefónica Ingeniería de Seguridad 8
– – Telxius 7
– Latin America
– – Argentina 27, 29
– – Brazil 26, 29, 30, 31
– – Chile 30
– – Mexico 15, 29
– – Vivo 15, 29, 30, 31
– Movistar+ 36
– Products and services
– – Fusión 6, 36
– – Movistar+ 36
– – Movistar Play 31
– – Movistar TV 26, 31
– – Movistar VeriSure Hogar 39
– – O2 Drive 38
– – O2 Home 38
– – O2 o 37, 38
– – O2 Priority 37
– – pay-TV 26, 27, 29, 31, 36
Tutela Technologies 15
Twitter 29

V

Verizon Communications 39
– Verizon Wireless 39
Videobuster.de 35
Vodafone Group 15, 35, 36, 37
– Germany 35
– Spain 36
– UK 37
Volkswagen Group
– SEAT 12

W

Wyplay 26, 27, 30, 31

Z

ZTE 12, 17

About

About Telefónicawatch

Report: #123
Published: January 2018
Next report: February 2018
For more information visit: Telefónicawatch