Telefonicawatch, issue 2009.08 snapshot
9 October 2009
Issue: 2009.08
Covering: September 2009
Published: October 2009
Next issue: October/November 2009
Delivering valuable insight into the labyrinth that is Spain’s global telco giant. A unique monthly report for the industry.
EXECUTIVE BRIEF
- MAIN STORIES: Telefónica announced global trials of LTE technology featuring six vendors and pilots in six countries. Alcatel-Lucent, Ericsson, Huawei, NEC, Nokia Siemens Network, and ZTE will initially feature in the programme, which is part of Telefónica’s LTE partner selection process, and is intended to examine the potential of 4G technology, particularly for mobile broadband-based services. [p.6.]
- Telefónica Group is to open new operational units in 15 European countries outside its current footprint, as part of efforts to establish itself as an integrated services provider to multinational corporations. [pp.7-8.]
- Telefónica España announced the launch of mstore, a mobile application store featuring more than 1,000 apps offered at prices up to EUR19.99. The company intends to roll out the store across its mobile territories as it grows mobile broadband use. SME customers are also to be offered software-as-a-service business applications through a new online store operated by Telefónica and NEC Iberia, as part of efforts to position the telecoms operator as a managed services provider. [pp.11,14.]
- José-María Pallete, head of Telefónica in Latin America, again trumpeted the importance of the region, and indicated that recent years’ growth has been built on stable foundations, while emphasising the continent’s young population, which is enthusiastically adopting new technology and leading innovation. [p.18.]
- O2 did its best to be seen to shrug off news that rivals Orange and Vodafone will join it in selling Apple’s iPhone in the UK, with Chief Executive Ronan Dunne almost blasé about the separate prospect of his company’s market leadership being overhauled by the proposed Orange and T-Mobile tie-up. To prove ‘life goes on’, Telefónica Europe detailed launch plans for Palm’s innovative Pre handset in mid-October, with tariffs generally similar to the iPhone; and faith was reiterated in the market-leading value of the O2 brand. [pp.29-31,40.]
- GROUP: Telefónica made a bid worth up to EUR2.5bn for Brazilian telecoms operator GVT, trumping an earlier offer from French media and communications conglomerate Vivendi. This new battle appears to have put an end to a planned collaboration with Vivendi to buy Spanish pay-TV player Digital+. [pp.3,20.]
- After the recent announcement of its bilateral shareholding agreement with the Chinese operator, Telefónica became the sole overseas stakeholder in China Unicom, after South Korea’s SK Telecom agreed to sell back its interest in the operator. Telefónica does not appear to be as welcome a presence among the owners of Telecom Italia, however, with government ministers expressing concern about the incumbent remaining in Italian control, and other shareholders questioning the value of TI’s close links with its Spanish peer. [pp.3,4.]
- ESPAÑA: Telefónica is launching tailored VDSL2 broadband products, supposedly as a consequence of its decision to scale back short-term fibre rollout. The company also marked the tenth anniversary of the launch of broadband in Spain, although: the operator appears to be struggling to maintain market share; is expected to see tougher competitive threats from unbundlers; and market penetration remains relatively low. In contrast, market statistics suggest the domestic mobile business is still competing strongly. [pp.9-10.]
- Telefónica España Chief Executive Guillermo Ansaldo emphasised his company’s commitment to the domestic market, highlighting investment, which is proportionally rising in challenging conditions. He also suggested Telefónica would be prepared to consider spectrum re-farming as it strives to obtain a new allocation for mobile broadband growth, which is increasingly becoming the Holy Grail for the Telefónica OpCo. Huawei announced it had deployed a metro services solution for Telefónica España. [pp.12-13.]
- Telefónica España introduced a new “Clientes” division, which is to become the focus for domestic strategy, marketing, and quality of service for business customers. New executive positions were also created for the management of regional operations in Andalucía, Asturias, and Galicia. [p.13.]
- As the Spanish telco continues to address increased competition and restricted spending in recession-hit Spain, new tariffs and bundled offers were introduced for fixed line and mobile services, with additional flat-rate plans and service add-ons. [p.16.]
- LATINOAMÉRICA: Telefónica is to offer the Nokia Messaging solution across Latin America, following an agreement with the vendor; the service is already available on the Movistar network in Ecuador. MoreMagic Solutions, a mobile transactions provider, agreed a contract to enable Movistar mobile accounts in Latin America to be topped-up at retail locations across the USA. [p.17.]
- Ernesto Gardelliano was named Chief Executive for Movistar Argentina after his predecessor Federico Rava was appointed to a role in the new Clientes division in Spain. [p.19.]
- Political factors are increasingly impacting on Telefónica’s ability to deliver triple-play services in Argentina, particularly plans for pay-TV. Apparent government antagonism towards a rival may be some consolation, however. Speculation continues as to whether more nationalisation of telecoms business in Venezuela is part of the Chavez government’s plans. In Brazil, a new state-owned fibre broadband network is under consideration. [pp.19-20,22,28.]
- Telefónica in Brazil is to offer customers digital communications solutions from LG-Nortel, following an agreement with local distributor Olifone. [p.20.]
- Soon after seeing restrictions lifted on the sale of broadband services in Brazil, it was reported that further action is being taken against Telefónica by consumer-protection authorities relating to failures of both wireline telephony and broadband services. [p.21.]
- Vivo has now paid 90% of the money due for its Brazilian 3G licence. A Huawei backed study predicted mobile broadband would see annual growth of more than 70% for the coming five years in Brazil, albeit from a starting point below the global norm. [p.23.]
- Movistar Chile called for more spectrum to be made available to established operators, as the regulator looks to attract new entrants. A new holding company will consolidate all Telefónica business units in Chile, replicating the restructuring example of Telefónica del Peru. [p.26.]
- Telefónica in Mexico was awarded additional spectrum, as local authorities distributed under-used spectrum previously reclaimed from rival Iusacell. Movistar Mexico launched a voice to text service, as the regional roll out of the SpinVox-based solution continues. [p.26.]
- The cost of calling mobiles from landline was capped in Colombia, while in Brazil fixed-line rate increases were cleared by Anatel. [pp.21,24.]
- Telefónica del Perú said it is on track to reach the halfway point of a partially state-funded roll out of wireline voice and broadband services to remote areas of the country. The project is to provide connectivity to an additional four million people. The 3.5G rollout in Venezuela continued, with more regions added to Movistar’s coverage. [pp.27,28.]
- EUROPE: Douglas Gregory was appointed to an EU lobbying role for Telefónica Europe. O2 UK, and its main domestic rivals, looked to have failed in an appeal to the European courts protesting EU-mandated price cuts. Regulators in the Czech Republic and Slovakia were pressed to introduce greater cuts to termination rates in their markets, and end asymmetry in Slovakia that currently favours the local O2 business. [pp.29,31,32,39.]
- Critical Path highlighted its role in provisioning over-the-air mobile back-up services to TOCR. [p.32.]
- O2 Germany completed the country’s “largest ever” live network upgrade, as Huawei replaced more than 5,000 base stations. The German unit also called for action to be taken in upcoming auctions, to make spectrum allocation more equal between operators. [pp.33-34.]
- Rubberduck Media Lab highlighted its role in providing mobile TV services to O2 Ireland, amidst signs that the deal could be expanded to other Telefónica operating companies. O2 Ireland is expanding its retail presence through a chain of 35 franchised stores. [p.35.]
- Manx Telecom is deploying Alcatel Lucent technology to enable the provision of triple-play fixed-line services, using what the vendor describes as “fibre to the most economic point” . [p.37.]
- O2 UK enhanced its offerings to the SME sector with the launch of new converged solutions, featuring wireline, mobile, and consultancy services. [p.41.]
- A new mobile brand, Giffgaff, is set to be launched by O2, which aims to create a user community that resolves its own support issues and contributes to management and growth of the service — thus supposedly achieving low operational costs. [p.42.]
- O2 UK is offering music-recognition services in partnership with Shazam. [p.43.]
- ASSOCIATES AND INVESTMENTS: China Unicom commercially launched its 3G network, and is also set to officially unveil the iPhone locally. Portugal Telecom is borrowing EUR200m as it invests in fibre rollout. Telecom Italia is seeing plenty of interest in its Telecom Argentina stake, and could raise more than EUR2bn from proposed asset sales. [pp.46-53.]
EXTRACT
OPERATIONS
Telefónica opens 15 new country offices
Telefónica Group announced the opening of new operational units in 15 European countries outside its current footprint, and launched a new suite of solutions for corporate customers, including the Telefónica Multinational Solutions web portal. The company said both developments were expected to enhance the integrated telecommunications services it offers Deutsche Post DHL (Telefónicawatch, 2009.01) and other multinational customers (MNCs) across the region.
Telefónica International Wholesale Services is overseeing the deployment of the new network infrastructure and offices, which are located in Austria, Belgium, Bulgaria, Denmark, Estonia, France, Greece, Hungary, Italy, Netherlands, Poland, Portugal, Romania, Sweden, and Switzerland. The rollout includes the provision of wide area network connectivity, centralised internet access, local area network (LAN) such as wireless LAN, fixed voice, mobile voice and data, and managed security, the company said.
” Telefónica’s global capabilities allow us to quickly and efficiently deliver both fixed and mobile solutions to multinational corporations anywhere in the world. The new offices and network infrastructure being deployed in Europe, supported by a new online experience and enhanced products and services, reinforces our commitment to this strategically important market segment. Telefónica is making good progress, and is executing in line with the strategy to expand presence and services to corporate customers already announced in December 2008. ”
– Matthew Key, Chairman and Chief Executive, Telefónica Europe.
The Telefónica Multinational Solutions web portal is claimed to have been designed to improve the online experience for customers. According to the company, the portal focuses on customer “pain points”, using case studies and “clear benefit-led language” to help improve communication with customers.
Telefónica also said it has made significant progress with the delivery of an enhanced Service Management Centre to support fixed and mobile services for MNCs, and that the Central Services Platform now offers: asset management; a customer portal; central management of systems and infrastructure; central reporting; device management; online ordering; SLA management; telecom expense management; and trouble ticketing.
” Providing a personalised customer service is an important aspect of Telefónica’s value proposition to MNC customers. The new service management functionality available in Europe is a competitive key differentiator that we can offer to our customers. ”
– Key.
Customers yet to emerge, however…
The Deutsche Post MNC deal announced in January 2009 was expected to mark Telefónica’s entrance into a new market already well-populated with major players such as AT&T, BT Global Services, Orange, and Verizon. While Telefónica did indicate at the time that it expected new deals to principally start coming down the pipeline in 2010, it had said that more news on deals was expected to emerge during 2009. However, since the Deutsche Post deal, no contracts of remotely comparable worth have been flagged.
The Telefónica move into the sector took analysts by surprise, and, even though the Group said it had the main skills and resources in place due to the acquisition of O2 in 2006, and that it had completed much of the work to support the contract, the lack of news of further deals suggests major businesses are yet to be convinced, despite probable favourable terms. Yet considering the standing start Telefónica is attempting to grow from, paired with its global reach and pragmatic management approach, Telefónicawatch is refusing to be cynical, and expects to hear more concrete news as part of the Investors Conference in October 2009.
[Further reference: Telefónica opens offices in 15 European countries and launches new web portal to support multinational corporations -- Telefónica, 14 September 2009; Telefónica expands in Europe -- BMI Emerging Europe Telecommunications Insights, 17 September 2009.]
Georgia suggests possible Telefónica entry
Giorgi Akhalaia, Chairman of Communications and IT Technologies at the Department of Economic Development in Georgia, suggested that Telefónica is considering entry into the Georgian fixed and mobile telecoms markets.
Currently, the fixed-line market in Georgia is dominated by United Telecom, but with 4.6 million inhabitants and 550,000 active fixed lines, fixed penetration stands at only around 12%. The GSM market has three players, Geocell, Magti, and Mobitel, and mobile penetration stands at around 80%. In the internet market, Caucasus Networks stands as the dominant player, but penetration is still in the single digits, implying significant scope for organic growth.
Although no further details were released, the story was apparently confirmed by Zurab Pololokashvili, Georgian Minister of Economy, who said that negotiations with Telefónica were in line with the Georgian government’s Action Programme for the period 2004-2009, which places telecommunications sector development among the government’s top priorities.
Telefónica itself has not yet given any indication of an interest in entering the Georgian market and Telefónicawatch suspects that, beyond a level of political posturing that often sees Telefónica linked to investments in countries hoping to expand their telecoms markets, talks are most likely around the building of a presence in line with the Group’s plans for delivering global services to multinational corporations (see separate report).
[Further reference: Telefónica in talks to launch services in Georgia -- Digital Media Europe, 11 September 2009; Georgian Communications Ministry claims Telefónica interest in national telecoms market -- Global Insight, 14 September 2009.]
TABLE OF CONTENTS
3 Telefónica Group
3 M&A
3 Telefónica and Vivendi end Digital+ bidding partnership
3 Associates and investments
3 Li ends PCCW control bid
3 Telefónica moves for GVT after Vivendi bid
3 Telefónica becomes Unicom’s sole foreign investor
4 Fossati ponders TI stake, doubts Telefónica benefits
4 Future of Telco SpA consortium still uncertain
4 Italian government still unsure about Telefónica TI stake
4 Telefónica ordered to sell Telecom Argentina stake
5 Community
5 Telefónica tops Dow Jones Sustainability Index
5 Employment
5 Telefónica ponders global employee share programme
6 Devices
6 Palm on Telefónica relationship
6 Networks
6 Telefónica Group commissions global LTE trials
7 Financial reports
7 Broker questions Telefónica valuation
7 Operations
7 Telefónica opens 15 new country offices
8 Customers yet to emerge, however…
8 Georgia suggests possible Telefónica entry
9 Telefónica España
9 Broadcasting services
9 Telefónica acquires production unit
9 Broadband
9 Telefónica marks ten years of broadband with VDSL
9 CMT cuts unbundled DSL prices
10 Community
10 Market statistics
10 CMT figures show Telefónica defending market share
10 Movistar outperforms established peers
10 Broadband continues gradual growth
10 Fixed-line declines and porting grows
11 Research points to Movistar market share decline
11 Mobile services
11 Movistar España opens mstore
12 Network
12 Rival Ono to launch MVNO on Movistar network
12 Huawei awarded Spanish Metro Ethernet contract
12 Telefónica willing to participate in spectrum re-farming
13 Partners
13 Telefónica trumpets Microsoft collaboration
13 Ansaldo emphasises Telefónica investment in Spain
13 Operations
13 New customer-focused division launched by Telefónica
14 Products and services
14 Aplicateca app store launched for SMEs
15 Telefónica offers free access to telepresence suites
15 Regulatory
15 Linares criticises EU regulation
16 Tariffs and pricing
16 Movistar updates tariffs…
16 …Telefónica triple-play offer also upgraded
17 Telefónica Latinoamérica
17 Regional deals
17 Telefónica to launch Nokia Messaging across LatAm
17 MoreMagic trumpets Latin America top-up deal
18 Regional strategy
18 Álvarez-Pallete on LatAm mobile broadband opportunities
19 Argentina
19 New Movistar Argentina head named
19 Political factors continue to impact Argentina telecoms
20 Brazil
20 Telesp signs 20,000 Speedy customers in five days
20 Vivendi bids for Telefónica rival
20 New audio-visual bill could affect Telefónica TV plans
20 Telefónica agrees joint venture with LG-Nortel in Brazil
21 Further action taken against Telesp over service levels
21 Anatel clears fixed-line rate rise
22 Brazil considers new state-owned fibre network
23 Brazil: Vivo
23 Vivo makes 3G licence payment
23 Mobile broadband to grow by 70%-a-year in Brazil
24 Chile
24 Telsur investor plan ups competitive threat to Telefónica
24 New holding company for Telefónica Chile
24 Movistar calls for new spectrum release
24 Colombia
24 Movistar Colombia sees new rate caps imposed
25 Ecuador
25 Nokia Messaging launched in Ecuador
25 Movistar Ecuador continues to lag behind Porta
26 Mexico
26 SpinVox solution launched in Mexico
26 Movistar benefits from reclaimed Iusacell spectrum
27 Peru
27 Peru spectrum auction reconsidered
27 Telefónica makes progress on rural telecoms rollout
27 Movistar predicts 85%-penetration in Peru
28 Venezuela
28 Rumours of Venezuelan mobile nationalisation plans
28 New BlackBerry Curve launched in Venezuela
28 Movistar continues 3.5G rollout
29 Telefónica Europe
29 Appointments
29 Gregory appointed to EU lobbying role
29 Devices
29 O2 sanguine on end of iPhone exclusivity
30 Exclusivity may be gone, but iPhone ‘halo’ may not have completely slipped
31 O2 unveils Palm Pre promotions
31 Regulatory
31 Telefónica Europe fails in roaming regulation block bid
32 Czech Republic
32 TOCR selects Phone Back-Up from Critical Path
32 EC pressures Czech regulator on MTRs
33 Germany
33 O2 calls on government to end spectrum inequality
34 Huawei trumpets German live network upgrade
34 Ireland
34 O2 eyes Smart acquisition
35 O2 Ireland unveils franchised store plan
35 O2 ties with Rubberduck for TV deal
36 O2 demonstrates self-sustaining mast
37 Isle of Man
37 Manx Telecom to deploy Alcatel-Lucent cabinets
38 Manx Telecom wins e-Gaming Disaster Recovery licence
39 Slovakia
39 Telefónica trumpets success of O2 Fér
39 EC calls on TUSR to speed MTR reductions
40 United Kingdom
40 Dunne bullish on O2 prospects post-Orange-T-Mobile deal
41 O2 launches “Joined up” service for SMEs
42 IEMR predicts strong EBITDA for O2 UK
42 O2 offers “unlimited” mobile internet bundle
42 O2 UK to launch new online SIM-only brand
43 IEMR predicts strong EBITDA for O2 UK cont’d
43 Mobile data use peaks when pubs close
43 O2 UK links with Shazam for music-discovery solution
43 O2 Media opens forum for industry feedback
44 O2 on data management and business intelligence
44 O2 places second in e-commerce review
45 O2 launches iPhone account management app
45 Mobile Commerce trumpets O2 Money role
46 Associates and investments
46 China Unicom
46 China Unicom 3G network sees commercial launch
47 iPhone launch date announced; exclusivity denied
47 Unicom to invest ahead of World Expo
48 Unicom awards ZTE order as 3G handset deals done
48 Handset subsidies rumoured to be under consideration
48 Unicom deploys Huawei unified network management
48 Revenue-split arrangements pondered for Wo Store
49 Unicom plans 2G micropayments
49 Unicom continues to see GSM growth, fixed decline
49 New charging systems planned for Unicom
49 Unicom plans high-definition video-on-demand
50 Portugal Telecom
50 PT launches fibre services, borrows EUR200m
50 PT fined for abuse of dominant position
50 PT fixed-line market share down as overall access grows
51 Telecom Italia
51 TI sales could bring in EUR2bn+
51 TI denies Media unit offers
52 TI sees plenty of interest in its Argentinian assets
52 TI appeals Telecom Argentina ruling
53 Nokia Messaging launched by Telecom Italia
53 TIM Brasil deploys Alca-Lu packet transport solution
55 Index
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INDEX
A
Academy Music Group (AMG)
- O2 Academy, 43
Acer, 34
Albion London, 42
Alcatel-Lucent, 6, 37, 53
Alegro, 25
América Móvil, 20, 24, 25, 52
- Comcel, 24
- Porta, 25
- Slim, Carlos, 24, 52
- Telcel, 26
Americatel, 27
Anatel, 20, 21, 22, 23, 51
Andrade Gutierrez, 52
Antena 3, 9
Apple, 29, 30, 31, 40, 46, 47
- iPhone, 29, 30, 31, 45, 46, 47
Asus, 34
AT&T, 8
Avenir, 40
B
Banco Bilbao Vizcaya Argentaria, 10, 27
Bebo, 41
Bernstein, 7, 30
BNP Paribas, 51
Brasil Telecom, 22
British Broadcasting Corporation, 35
BT Group, 8, 30, 31, 34, 41
- Openzone, 30, 31
- PlusNet, 40
Bubok, 10
Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen (Federal Network Agency for Electricity, Gas, Telecommunications, Postal Service and Railways, BNA/BNetzA/RegTP, Germany), 33
C
Cade (Brazil), 51
Carrefour, 48
Caucasus Networks, 8
Chavez, Hugo (Venezuela), 28
China Mobile, 46, 47, 49
China Telecom, 46, 47, 48, 49
Chunghwa Telecom, 48
Cicomra, 20
Cisco Systems, Inc., 15
Cloud, The, 30, 31
CMT (Spain), 9, 10
CNDC (Argentina), 52
Columbia Ventures
- Magnet, 34
Critical Path, 32
CRT (Colombia), 24
CSOB Group, 33
Czech Telecommunication Office (CTU), 32
D
Dell, 32
Deutsche Bank, 7
Deutsche Post
- DHL, 7, 8, 33
Deutsche Telekom, 40
- T-Mobile, 31, 32, 33, 39, 40, 43
- UK, 40
DHL, 7, 33
Digitel, 28
Digiweb, 34
Dopod, 46
Dow Jones Sustainability Index, 5
E
Ectrobrás, 22
Eircom, 34
Empresas Quiñenco, 24
Entel, 24
Ericsson, 6, 28, 35
ESB, 36
European Union, 9, 15, 29, 31, 39
- European Commission, 15, 32, 39, 52
- European Court of Justice, 31
- European Investment Bank, 50
F
Federal Network Agency, 33
Findi, 4
Fitel (Peru), 27
France Télécom, 12
- Orange, 8, 10, 12, 29, 30, 31, 39, 40, 41, 43
- Orange Spain, 12
Fundación del Espanol Urgente, 10
G
Geocell, 8
Gilat Satellite Networks Ltd, 47
Google, 46
- Android, 46
Grupo Clarín, 19, 20, 52
- FiberTel, 19
Grupo Santander
- Santander, 15, 18
GVT (Brazil), 3, 20
H
Hewlett-Packard, 14
HighBridge Constellation, 51
High Tech Computer Corp. (HTC), 46
Hits Telecom, 27
Huawei, 6, 12, 23, 34, 48
I
IBM, 29
IE Market Research, 11, 42
Intelig, 51
Intelsat, 9
ITV, 42
Iusacell, 26
J
JPMorgan Chase, 24
K
KKCG, 33
L
LAN, 7
Lega Pro, 53
Lew TelNet GmbH, 36
LG, 20
LG-Nortel, 20
M
Magti, 8
MasterCard, 41
McStay Luby, 34
Mediaset
- Berlusconi, Silvio, 4
Microsoft, 13, 14, 34
Millicom, 24
Mobile Commerce, 45
Mobile Interactive Group, 45
MobilKom, 32
Mobitel, 8
MoCo Communications Ltd, 41
MoreMagic Solutions, 17
Motorola, 28
MVNOs, 10, 12
N
NEC, 6, 14
NET, 22
NII Holdings, Inc., 24, 26
Nokia, 6, 17, 25, 28, 35, 53
- Nokia Messaging, 17, 25, 53
Nokia Siemens Networks, 6
Nortel Networks, 20
O
Ochre House, 41
Olifone, 20
Ono, 12
Orascom
- Wind Telecomunicazioni SpA, 53
P
Palm, 6, 28, 30, 31
PCCW, 3
Pegasus Capital, 52
Petrobas, 22
Portugal Telecom, 50
Prisa, 3
- Digital+, 3
Procon (Brazil), 21
ProInversión (Peru), 27
R
Raidió Teilifís Éireann (RTÉ), 35
R Cable, 52
Regions
- APAC
- China, 3, 46, 47, 48, 49
- Hong Kong, 3
- Japan, 15
- EMEA
- Austria, 7
- Belgium, 7
- Bulgaria, 7
- Czech Republic, 32, 33
- Denmark, 7
- Estonia, 7
- France, 7, 12
- Georgia, 8
- Germany, 31, 33, 34, 35, 36
- Greece, 7
- Hungary, 7
- Ireland, 31, 34, 35, 36, 37
- Isle of Man, 37, 38
- Italy, 4, 7, 19, 51, 52, 53
- Luxembourg, 4
- Netherlands, 7
- Poland, 7
- Portugal, 7, 50
- Romania, 7
- Slovakia, 39
- Spain, 3, 7, 9, 10, 11, 12, 13, 32, 53
- Sweden, 7
- Switzerland, 7
- UK, 5, 29, 30, 31, 32, 37, 40, 41, 42, 43, 44, 45
- Latin America, 17, 18, 26
- Argentina, 4, 13, 19, 20, 51, 52
- Brazil, 3, 7, 18, 19, 20, 21, 22, 23, 51, 52, 53
- Chile, 24
- Colombia, 24
- Ecuador, 17, 25
- Mexico, 18, 26
- Peru, 24, 27
- Venezuela, 28
- North America
- USA, 15, 17
Research In Motion, 28
- BlackBerry, 28
Royal Ahold N.V. (Koninklijke Ahold N.V.), 33
Royal KPN
- E-Plus, 33
Rubberduck Media Lab, 35
S
Samsung, 28, 35
Sapo, 50
SCT (Mexico), 26
Shazam, 43
Siemens, 6
SIMO 09, 13
SK Telecom, 3
Smart Telecom, 34
Sofora, 52
SomeOne, 42
Sonaecom, 50
Sony Ericsson, 28, 35
SpinVox, 26
Splendid Communications, 42
Subtel (Chile), 24
Supertel (Ecuador), 25
Symbian, 53
Syntagm, 44
T
Technologies
- 2G, 46, 47, 49
- CDMA, 46
- Edge, 35
- GSM, 8, 33, 34, 47, 49
- 3G, 10, 23, 24, 33, 35, 46, 47, 48, 49, 53
- 3.5G, 28
- HSDPA, 33, 35
- UMTS, 12, 32, 34
- WCDMA, 46, 47, 48
- 4G
- LTE, 6, 53
- Broadband, 6, 9, 10, 11, 12, 16, 18, 19, 20, 21, 22, 23, 24, 27, 33, 34, 36, 37, 40, 41, 42, 49, 50, 53
- ADSL, 9
- DSL, 9, 10
- VDSL, 9
- VDSL2, 9
- Cloud computing
- DaaS (Desktop as a Service), 14
- PaaS (Platform as a Service), 14
- SaaS (Software as a Service), 14
- Ethernet, 12
- GPS, 11
- IP, 9, 12, 16, 37, 49
- IVR, 43
- MMS, 32, 43, 46
- Mobile Broadband, 23
- Mobile TV, 35
- NFC, 49
- RFID, 53
- SIM, 41, 42
- SMS, 16, 26, 45
- TV, 9, 20, 32, 35, 50
- IPTV, 16
- WLAN, 7
- Wi-Fi, 30, 31, 46, 47
Telco SpA, 4
Telecentro, 52
Teleco, 23
Telecom Argentina, 4, 19, 20, 51, 52
Telecom Italia, 4, 19, 51, 52, 53
- Bernabe, Franco, 51
- Entel, 24
- HanseNet, 51
- Telecom Italia Mobile, 52
- TIM Brasil, 23, 53
Telefónica Group, 3, 4, 5, 6, 7, 15, 18, 24
- Associates and investments
- China Unicom, 3, 46, 47, 48, 49
- Portugal Telecom, 50
- Telco SpA, 4
- Telecom Italia, 4, 19, 51, 52, 53
- España, 9, 10, 11, 12, 13, 14, 15, 16, 17, 19
- Telefónica Clientes, 13, 19
- Executives
- Abril, Luis, 5
- Álvarez-Pallete Lopez, Jose Maria, 18
- Ansaldo, Guillermo, 11, 12, 13
- Bifaretti, Fabian, 26
- Calvo, Carlos, 13
- Cowdry, Sally, 45
- Devaney, Damian, 36
- Dowd, Ben, 41
- Dunne, Ronan, 5, 29, 30, 40
- Evans, Kylie, 42
- Fairman, Mike, 42
- Gamero, José, 27
- Gardelliano, Ernesto, 19
- Grau, Jaime, 17
- Gregory, Douglas, 29
- Gregory, Shaun, 43
- Haas, Markus, 33
- Hanway, Tony, 35
- Herrera, Fernando, 13
- Kane, Stephen, 38
- Karas, Jan, 33
- Key, Matthew, 7
- Kickartz, Manfred, 34
- Kuntze, Roland, 35
- Lada, Luis, 13
- Linares, Julio, 6, 15
- Loundes , Mike, 37
- Manzanares, Javier, 27
- Morgan, James, 44
- Poston, Richard, 29
- Rava, Federico, 13, 19
- Rocillo, Jose, 13
- Schloemer, André, 34
- Tetiva, Bohdan, 32
- Valente, Antonio Carlos, 20
- Ward, Matt, 43
- Watt, Colin, 5
- Latinoamérica, 17, 18, 25
- Argentina, 13, 19
- Brazil, 3, 20, 21, 22
- Chile, 24
- Colombia, 24
- Mexico, 26
- Peru, 27
- TIWS, 7
- Venezuela, 28
- Movistar, 10, 11, 12, 13, 16, 17, 19, 24, 25, 26, 27, 28, 53
- Argentina, 19
- Chile, 24
- Colombia, 24
- Espana, 10, 11, 12, 16, 17
- Mexico, 26
- Peru, 27
- Venezuela, 28
- Products and services
- Aplicateca, 14
- Giffgaff, 42
- Imagenio, 9, 16
- Joined up, 41
- Mail Movistar, 25
- Movistar Emoción, 11
- mstore, 11
- O2 Bluebook, 32
- O2 Load & Go, 41, 45
- pay-TV, 9, 50
- Professional Response, 13, 14
- Speedy (Latinoamérica), 20, 21
- Telefónica Europe (O2), 5, 6, 8, 29, 30, 31, 32, 33, 34, 35, 36, 37, 39, 40, 41, 42, 43, 44, 45
- Be Un limited (UK), 37
- Czech Republic, 32, 33
- Germany, 33, 34, 35, 36
- Ireland, 31, 34, 35, 36
- Manx Telecom
(Isle of Man), 37, 38
- Nucleus, 44
- O2 Group, 37
- O2 Media, 43
- O2 Money, 45
- O2 TV, 32, 35
- Slovakia, 39
- UK, 5, 29, 30, 40, 41, 42, 43, 44, 45
- Telefónica Servicios Audiovisuales, 9
Teléfonos de México (Telmex), 24
Telemar
- Oi, 21, 22
TeliaSonera
- Yoigo, 10
Tesco, 44
- Tesco Mobile, 44
Thrane & Thrane, 51
Tigo, 24
Time Warner
- AOL, 41
- CNN, 35
Travel Channel, 35
Trilantic Capital Partners, 51
TÚSR (Slovakia), 39
U
UBS, 3, 20
V
Verizon, 8
Virgin Group, 44
- Virgin Mobile, 44
Vivendi SA, 3, 20
Vivo Participações, 19, 23
Vodafone Group, 10, 11, 29, 30, 31, 32, 33, 34, 40, 41, 42, 50, 52
- Czech Republic, 33
- Ireland, 34
VTR, 24
W
World Expo, 47
Z
Zen Internet, 40
ZTE, 6, 48
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