Telefonicawatch, issue 2009.04 snapshot
1 July 2009
MAIN STORIES: Telefónica announced its results for the first quarter of 2009, with the benefits of a diverse geographic business evident in the current global climate. Business in Spain reflected the extent of the recession in the country, but impressively robust results from O2 in Europe, and strong yet controlled growth in Latin America, offered cause for optimism. [pp.3-23.]
Jaime Smith, O2 Germany Chief Executive, is taking on a new Group role, responsible for strategy in relation to industrial alliances. However, with Smith’s reputation built on impressive operational performance, Telefónicawatch wonders whether the move is an early portent of acquisition activity. Smith will be replaced in Germany by Rene Schuster, a former senior marketer for rival Vodafone. [pp.24-25.]
Telefónica selected agencies Interbrand DBB and Y&R Lambie to manage the overhaul of the Group’s global branding, with Movistar and O2 set to become converged consumer brands for all mobile and fixed-line services, and the Telefónica brand to be reserved for corporate communications. [pp.25-26.]
The Apple iPhone 3GS was unveiled, and subsequently exclusively launched by O2 in the UK and Movistar in Spain, with an Irish launch imminent. Nevertheless, there was speculation that O2 UK may lose exclusivity on iPhone sales before the end of 2009. Movistar España launched the Nokia N97 smartphone in Spain, but O2 UK passed on the opportunity to sell the device, and warned it would continue to be choosy with regard to available high-end devices. [pp.30,47-49,60.]
Movistar Messenger , an instant messaging service hosted and managed by Colibria, is to launch in Peru, ahead of a rollout across Movistar operations in Latin America. SpinVox’s voice-to-text solution will also be deployed across Telefónica Latinoamérica mobile units, having been operational in Peru since 2008. The system is expected to generate new revenue streams, and will be customised to take into account local language variations. [pp.38-39.]
Issue: 2009.04
Covering: mid-May to late-June 2009
Published: June 2009
Next issue: July 2009
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- Below is a free taster from issue 2009.04 (May-June 2009), including an Executive Brief, Extract, Table of Contents and Index, giving a valuable snapshot of the full report.
EXECUTIVE BRIEF
MAIN STORIES: Telefónica announced its results for the first quarter of 2009, with the benefits of a diverse geographic business evident in the current global climate. Business in Spain reflected the extent of the recession in the country, but impressively robust results from O2 in Europe, and strong yet controlled growth in Latin America, offered cause for optimism. [pp.3-23.]
Jaime Smith, O2 Germany Chief Executive, is taking on a new Group role, responsible for strategy in relation to industrial alliances. However, with Smith’s reputation built on impressive operational performance, Telefónicawatch wonders whether the move is an early portent of acquisition activity. Smith will be replaced in Germany by Rene Schuster, a former senior marketer for rival Vodafone. [pp.24-25.]
Telefónica selected agencies Interbrand DBB and Y&R Lambie to manage the overhaul of the Group’s global branding, with Movistar and O2 set to become converged consumer brands for all mobile and fixed-line services, and the Telefónica brand to be reserved for corporate communications. [pp.25-26.]
The Apple iPhone 3GS was unveiled, and subsequently exclusively launched by O2 in the UK and Movistar in Spain, with an Irish launch imminent. Nevertheless, there was speculation that O2 UK may lose exclusivity on iPhone sales before the end of 2009. Movistar España launched the Nokia N97 smartphone in Spain, but O2 UK passed on the opportunity to sell the device, and warned it would continue to be choosy with regard to available high-end devices. [pp.30,47-49,60.]
Movistar Messenger , an instant messaging service hosted and managed by Colibria, is to launch in Peru, ahead of a rollout across Movistar operations in Latin America. SpinVox’s voice-to-text solution will also be deployed across Telefónica Latinoamérica mobile units, having been operational in Peru since 2008. The system is expected to generate new revenue streams, and will be customised to take into account local language variations. [pp.38-39.]
GROUP: Telefónica increased its stake in China Unicom to 5.5%, and was reported to have the consent of the Chinese government to further raise this to nearly 10% in the longer term. However, there was speculation over the company’s continued involvement in the controlling group of Telecom Italia, with rumours ranging from claims that a merger could be on the cards, to reports that a Telefónica exit is likely. There appears to be a realistic possibility that Telefónica’s interest in Moroccan operator Meditel could be sold. [pp.26-28.]
ESPAÑA: Telefónica España announced it had partnered Japanese operator NTT DoCoMo for the launch of a new Toshiba smartphone handset, the TG01, in the Spanish market. The device is to be one of the first promoted through the operator’s Internet Experience range of mobile broadband handsets. The partnership could further be viewed as significant because the Japanese market leader, with close business and investment links with its domestic handset vendors, is looking to expand its business outside its home market. [p.31.]
Spanish telecoms regulator the CMT estimated that fibre-to-the-home could reach 43% of the country’s population within 15 years, with reasonable levels of competition for the incumbent, without the need for heavy intervention in areas with populations greater than 1,000. [p.32.]
Hughes Europe highlighted a contract that will see it provide satellite VoIP services to Telefónica customers in remote areas of Spain, enabling the telco to fulfil its Universal Service Obligations. Telefónica-controlled wireless broadband provider Iberbanda awarded Alvarion a contract to expand its WiMAX network. [p.33.]
New simplified mobile broadband tariffs priced between EUR10- and EUR25-per-month were announced in Spain, with a promise of no unexpected charges when usage caps are surpassed. [p.34.]
Fixed-line broadband prices were revised by Telefónica España, to help the company defend its customer base. The CMT cleared the company to offer up-to-30% retention discounts when customers plan to move to a cheaper provider. [p.35.]
Mobile advertising company Amobee drew attention to its provision of a single mobile advertising platform to Telefónica España, in the wake of a global agreement with Telefónica Group. A marketing service from Celltick that sends adverts to the ‘idle’ screen on mobiles is to be rolled out by Movistar España following successful trials in Argentina. Software provider SEVEN trumpeted its provision of the system powering the Movistar Mail mobile email offering, which is now available to consumer customers as well as corporate users. [pp.35-37.]
LATINOAMÉRICA: In Brazil, Telesp is continuing its fibre rollout, bringing services to less affluent areas of São Paulo with the aid of tax incentives for its investment. The IT services business of Telefónica’s Brazilian operation was said to have outstripped growth of other units in 2008, showing 25% growth. [p.40.]
Four new sales performance management modules were implemented at Vivo, in anticipation of “significant expansion” of its distribution channel in 2009. However, the Brazilian mobile joint venture was reportedly slow in building its subscriber base in the North-East of the country, where it recently launched services and finds itself in the unusual position of chasing rather than leading the market. [p.41.]
Internet video was said to be seeing strong growth in Chile, with mobile TV also seeing signs of uptake. [p.42.]
Movistar Colombia is to invest EUR160m in 2009, and expects to its 3G network to reach 67 cities, covering 30 million people, by the end of the year. New “experience centres” are also being opened to showcase the range of services Telefónica can offer in the country. [pp.42-43.]
Telefónica expressed confidence that it can raise its customer base in Mexico to 18 million by the end of 2009, with a further seven million customers across the rest of Central America. However, there were indications that competition in the Mexican market, still dominated by Telmex, could be increasing. [pp.43-44.]
Fixed-wireless services were launched by Movistar in Panama, intended to challenge the fixed-line dominance of Cable & Wireless. Initially available in Panama City, wider rollout of the service is expected later in the year. [p.44.]
Movistar Peru launched a mobile payment service, in partnership with VisaNet del Perú, apparently beating rival Claro to the deal. [p.45.]
3G services were introduced in the Peruvian capital Lima, ahead of wider deployment in a country that has traditionally seen low levels of mobile spend. Telefónica del Peru signed a deal with SES AMERICOM-NEW SKIES for satellite capacity to support network coverage expansion in remote areas of the country. [pp.45-46.]
TELEFÓNICA EUROPE: Telefónica O2 Czech Republic indicated 3G coverage would reach 30% of the population by the end of 2009. OFS was awarded a deal to provide fibre-ribbon optical cables for the Czech network. The Slovakian O2 unit was said to have reached 90%-population coverage for its GSM network. [pp.50-51.]
A raft of new services was launched by O2 in the Czech Republic, including location-based travel advice, missed-call notifications, and new top-up options for pre pay customers. [pp.51-52.]
Roaming rates were cut in the Czech Republic for text messages sent from within the European Union. In Slovakia, the maximum time for number porting was brought closer to EU norms. [pp.52-57.]
A new instant messaging service provided by NeuStar was launched by O2 in Germany. Promotional pushes in the country include a free SIM offer with free texts on top-up, and ‘limited edition’ 3G dongles. [pp.53-54.]
O2 Ireland awarded EMC a contract to provide a data solution for EU data-compliance requirements. A new SMS-blocking service was launched in Ireland, as part of anti-bullying efforts. [pp.54-55.]
ADSL2+ was rolled out by Manx Telecom, and Empirix won an IMS quality assurance contract from the Isle of Man O2 subsidiary. [p.56.]
O2′s mobile advertising business heralded a deal with Fitness First that will see it provide the gym chain with postcode-targeted advertising. [p.58.]
O2 UK performed well in the JD Power Customer Satisfaction Study for mobile phone users — particularly for pre-paid customers — with its loyalty schemes singled out for praise. A new NFC solution for the homecare sector was demonstrated. [p.60.]
ASSOCIATES & INVESTMENTS: China Unicom launched 3G in limited territories and outlined its strategic plans for the service. Huawei and Alcatel-Lucent were awarded network deals with Portugal Telecom. Telecom Italia was rumoured to be considering an exit from its Argentinean business. [pp.62-69.]
EXTRACT
O2 Germany’s Smith handed senior group role
Telefónica announced that Jaime Smith, Chief Executive of Telefónica O2 Germany, is to take on a Group role managing the business’s industrial alliances and reporting directly to Chairman César Alierta. Smith will be replaced at O2 Germany by Rene Schuster.
” I am glad to have Jaime [Smith] in this new role because of his in-depth knowledge of the telecommunications markets, his strategic background, and his success in his European assignments as [Chief Executive Officer] of Czech Republic and Germany. ”
– César Alierta.
Smith is to be responsible for developing partnerships “operationally and strategically” with China Unicom, Portugal Telecom, and Telecom Italia, giving him a role addressing issues on three continents, Asia, Europe, and South America. Prior to his German assignment, he successfully integrated the company’s Czech fixed and mobile businesses under the name of Telefónica O2 Czech Republic, and launched the mobile business in Slovakia. He will continue to hold the role of Chairman of the supervisory board of Telefónica O2 Czech Republic.
The former Telefónica O2 Czech Republic and O2 Germany Chief Executive was recognised for his contribution to the restructuring of Telefónica O2 Germany, which saw its product portfolio revised, mobile network built-out and upgraded, and the fixed-line business more closely integrated. Similarly, in the Czech Republic, he was praised for his successful integration of fixed and mobile assets under Telefónica O2 branding, and work on the launch of a new network in Slovakia.
Promotion a portent of deals to come?
Telefonicawatch notes that while the new role that Smith is taking on is portrayed as relationship management, his experience and trumpeted successes are in operational matters, rather than strategic thinking.
This leads us back to a previously expressed view that Telefónica may be gearing up for further bold acquisitional moves, with a rising executive in place to bring a new company into the fold. Telefónica needs to resolve the situation regarding its assets in Brazil, where it owns a joint-venture share in Vivo, a fixed-line business expanding into pay-TV, and an indirect interest in the number-three mobile player. A bid for Portugal Telecom, its joint-venture partner in Vivo, would go some way to resolving that tangle. Alternatively, taking control of Telecom Italia would put it in a position where it could jettison its interest in Vivo and focus on building TIM Brasil, while also solidifying the Italian incumbent’s position in its home market.
O2 looks to rival for new leader for Germany
Schuster is an unusual senior appointment for Telefónica in that he is an external rather than an internal candidate. He has previously worked at Compaq, Hewlett-Packard, and, most recently, for rival mobile network operator Vodafone, where he was Global Marketing Director.
” As one of the world’s leading telecommunications companies, Telefónica operates on a global/local model — so that we gain the benefits of our international scale and expertise, at the same time as ensuring that we remain close to local market conditions and sensitivities. I am therefore delighted to welcome Rene Schuster to the team. As a German-US national, Rene has a deep understanding of Europe’s largest market, and, with his considerable expertise and impressive track record across telecoms, technology, and a range of other industries, he is the ideal person to build further on the solid foundations for growth that now exist with Telefónica O2 Germany. Under his management, I firmly believe that the business is well positioned to maintain its recent significant improvement in performance. “
– Matthew Key, Chief Executive of Telefónica Europe.
[Further reference: Management changes at Telefónica Europe: Jaime Smith succeeded by Rene Schuster as German CEO -- Telefónica, 13 May 2009.]
TABLE OF CONTENTS
2 Telefónica Q1 FY09 results
2 Telefónica Group
3 Overview — Operational expertise overcomes local weakness
4 Telefónica, selected financial data, Q1 FY09
5 Regional
5 Telefónica, revenue, by region, Q1 FY09
5 Telefónica, OIBDA, by region, Q1 FY09
6 Telefónica Group, capex by region, Q1 FY09
6 Customer numbers
6 Telefónica Group, customer numbers (‘000s), Q1 FY09
7 Forecasts
7 Telefónica España
7 Overview
8 Outlook
8 Telefónica España, financial highlights, Q1 FY09
8 Customer numbers
9 Telefónica España, customer numbers, (‘000), Q1 FY09
9 Wireline
10 Telefónica España, wireline financial highlights, Q1 FY09
10 Telefónica España, wireline revenue by type, Q1 FY09
11 Wireless
11 Telefónica España, wireless financial highlights, Q1 FY09
11 Telefónica España, wireless revenue by type, Q1 FY09
12 Telefónica Latinoamérica
12 Overview
12 Telefónica Latinoamérica, financial highlights, Q1 FY09
13 Customer numbers
13 Telefónica Latinoamérica, customer numbers (‘000), Q1 FY09
14 By country
15 Telefónica Latinoamérica, revenue by country, Q1 FY09
16 Telefónica Latinoamérica, OIBDA by country, Q1 FY09
17 Telefónica O2 Europe
17 Overview
17 Telefónica Europe, financial highlights, Q1 FY09
18 Customer numbers
18 Telefónica Europe, customer numbers (‘000), Q1 FY09
19 By country
20 Telefónica Europe, revenue by country, Q1 FY09
21 Telefónica Europe, OIBDA by country, Q1 FY09
21 Atento Group
21 Atento Group, financial highlights, Q1 FY09
22 Analyst reaction — FX weakness fails to dampen optimism
23 Comment: Group’s diversity cushions impact of economic troubles
24 Telefónica Group
24 E-learning
24 Telefónica rebrands e-learning unit
24 Executives
24 O2 Germany’s Smith handed senior group role
24 Promotion a portent of deals to come?
25 Financial reports
25 O2 looks to rival for new leader for Germany
25 Marketing
25 Interbrand DDB and Y&R Lambie Nairn win brand project
26 TIWS
26 Telefónica to launch Sweden wholesale services in July
26 Implementation of the new brand strategy
26 China Unicom
26 Telefónica to increase China Unicom stake
27 Meditel
27 Meditel sale still under consideration
28 Telco SpA
28 Speculation that Telefónica plans to exit TI shareholder group
28 Contracts
28 Telefónica wins Santander deal in UK
29 Telefónica España
29 Marketing
29 Telefónica trumpets Spanish brand reputation
29 Applications
29 Developers gather at Movistar Movilforum
30 Market statistics
30 Movistar predicted to gain share at Vodafone’s expense
30 Devices
30 Telefónica España launches iPhone 3GS
30 iPhone price cut in Spain
30 Movistar España launches N97
31 Telefónica and NTT DoCoMo partner on Toshiba launch
32 Networks
32 FTTH in Spain to reach 43% in 2023 — report
33 Hughes Europe awarded Telefónica VoIP deal
33 Iberbanda selects Alvarion for WiMAX extension
34 Pricing and tariffs
34 Telefónica launches new promotions for Internet Day
34 Movistar España launches new mobile broadband tariffs
34 New mobile broadband tariffs
35 Telefónica cuts broadband rates as retention ploy
35 Partners
35 Amobee selected for Spanish mobile ad services
36 Celltick delivers new marketing solution to Telefónica
36 SEVEN powering Movistar Mail
37 Regulatory
37 Alternative operators protest alleged Telefónica tax benefits
38 Regional
38 Digital TV market expected to treble by 2014
38 Telefónica Latinoamérica
38 Regional
38 Colibria signs LatAm messaging deal with Telefónica
39 Telefónica rolls out SpinVox text conversion in LatAm
39 Argentina
39 Movistar market share at 34.8% in 2012, report predicts
40 Celltick highlights Argentinian trials of ad platform
40 Brazil
40 Telesp to expand fibre rollout
40 IT services growing rapidly for Telefónica in Brazil
41 Brazil: Vivo
41 Vivo announces restructure following Telemig acquisition
41 Vivo installs Callidus software modules
41 Vivo secures 2.3% market share in new regions
42 Chile
42 Terra heralds growing strength of internet video in Chile
42 Colombia
42 3G to reach 67 cities in 2009 claims Movistar Colombia
43 New “Experience” stores to support growth in Colombia
43 Ecuador
43 Movistar still distant second in Ecuador
43 Mexico
43 Telefónica expects 18m customers in Mexico by 2010
44 Telefónica could see new competitors in Mexico
44 Panama
44 Fixed-wireless launched in Panama
45 Peru
45 Investment in Peru to reach $400m in 2009
45 Telefónica del Peru concession ratified
45 Mobile payment launched by Movistar Peru
45 Movistar 3G reaches Lima
46 Peruvian mobile number portability expected to cost $75m
46 Telefónica del Peru signs satellite deal
47 Telefónica Europe
47 iPhone
47 Rumours of O2 losing iPhone exclusivity in September
48 O2 confirms exclusive iPhone 3GS in UK
49 O2 UK raises iPhone rival handset costs
49 Partners
49 Amdocs heralds potential of Telefónica Europe deal
50 Czech Republic
50 TOCR expected to boost 3G coverage to 30% in 2009
50 OFS awarded TOCR optical-fibre deal
51 TOCR launches 8Mbps broadband, TV promotions
51 TOCR awarded PPF contract role
51 Location-based travel advice launched by TOCR
51 New notification service for missed calls launched
52 TOCR appoints new HR head
52 TOCR highlights Top-up and Win promotion
52 New pre-paid services offered by TOCR
52 Roaming rate cuts in Czech Republic
53 Germany
53 KPN reiterates interest in O2 Germany
53 IM launched for O2 Germany
54 O2 Germany offers free SIM cards
54 Ireland
54 EMC trumpets O2 Ireland deal
55 O2 Ireland notes effects of recession
55 O2 Ireland to introduce SMS blocking
56 Manx Telecom
56 Manx Telecom rolls out ADSL2+
56 Number portability reaches Isle of Man
56 Manx Telecom deploys Empirix network solution
57 Slovakia
57 Slovakia network investment continues
57 Number portability boosted in Slovakia
58 UK
58 Twelve new members join O2 Centres of Excellence
58 Critical Path extends O2 partnership through Joggler app
58 O2 trumpets mobile ad deal with Fitness First
59 Samsung and O2 in mobile device promotion
59 O2 UK sells photo solution from Handheld PCS
59 O2 UK leads pre-paid customer satisfaction in study
60 MyCom highlights role in O2 broadband provision
60 O2 UK passes on N97
60 Resellers ambivalent on revenue-sharing
61 O2 showcases NFC homecare solution
61 O2 promotes Priority service on radio stations
62 Associates & Investments
62 China Unicom
62 China Unicom outlines 3G strategy with soft launch
62 Wide range of handsets, network cards, and netbooks made available
62 3G dominates investment plans
63 Unicom adds 1.1m GSM users but growth slows
63 Strategic priorities
63 Unicom targets high-value customers with 3G tariffs
64 PCCW privatisation appeal pondered
64 Could Unicom spark a price war?
64 China Unicom cuts ad spending ahead of WO launch
64 Massive EPON tender planned by Unicom
65 Unicom joins Android alliance
65 Unicom linked to submarine cable projects
65 UBS price target boosts Unicom shares
66 Unicom participates in investment across China regions
66 Portugal Telecom
66 Telecom Italia
66 Huawei to provide FTTH technology to PT
67 Alcatel-Lucent wins PT fibre contract
67 PT becomes Cisco alliance partner
67 PT announces Q1 results
68 TI preparing for Argentinian exit — report
69 TI commits to strengthening Telefónica ties
69 TI to sue 3 Italia
70 Index
INDEX
A
Accedo Broadband, 66
Acer, 62
Active Business Communications, 58
ADSI,, 58
Aerial Telephones Group, 58
Alcatel-Lucent, 29, 67
Alegro, 43
Alterna, 45
Alvarion, 33
Amdocs, 49
América Móvil, 39, 43
- Claro, 39, 45, 46
- Porta, 43
- Slim, Carlos, 68
- Telcel, 44
Apple, 19, 30, 42, 47, 48, 49, 60, 62
- iPhone, 19, 30, 34, 42, 47, 48, 49, 60, 62
Ariel Pontón, 42
Astel, 37
Atlas Communications, 58
B
Banco Bilbao Vizcaya Argentaria, 45
Barclays, 25
- Barclays Bank, 25
Bauer, 61
C
Cable & Wireless, 44
Callidus Software, 41
Carphone Warehouse, 60
Casiopea Re, 25
Celltick, 36, 40
Cellular Solutions (North-East), 58
CFE (Mexico), 43
Challenger Mobile Communications, 58
China Mobile, 31, 62, 63, 64
China Netcom, 26
China PTAC Communications Services, 62
China Telecom, 62, 63, 64, 65
Chunghwa Telecom, 65
Cisco Systems, Inc., 67
CMT (Spain), 32
CNDC (Argentina), 67, 68
Colibria, 38
Crédito, 45
Credit Suisse Group CS, 68
- Credit Suisse First Boston, 68
Critical Path, 58
Cygnet, 58
D
Daiwa, 22
Daiwa Institute of Research, 63
Datamonitor, 68
DBS, 62
Deutsche Telekom
- T-Mobile, 52, 53, 57
- Germany, 53
- Slovakia, 57
Direct Line Connections, 58
Dopod, 62
E
eBay
- Skype, 55
EMC, 54
Empirix, 56
Etisalat, 27
European Union, 52, 54
F
Facebook, 38
Fitness First, 58
France Télécom
- Orange, 49, 57, 59
G
Global Radio, 61
Google, 36, 62, 65
- Android, 62, 65
Grupo Werthein, 68
H
Handheld PCS, 59
Hewlett-Packard, 25, 29
- Compaq, 25
High Tech Computer Corp. (HTC), 29
Huawei, 62, 66, 67
Hughes Europe, 33
Hughes Network Systems, 33
Hutchison Whampoa
- H3G
- 3 Ireland, 55
I
Iberbanda, 33
ICQ, 53
Intel, 29
Interbank, 45
Interbrand-DBB, 25, 26
Internet Day, 34
IPC, 61
IPSOS, 29
J
Jazztel, 35
JD Power, 59, 60
K
KDDI Group, 65
Korea Telecom, 65
L
Latinia, 29
Lenovo, 62
LG, 62
M
McCann Erickson, 26
Microsoft, 29, 36
Morgan Stanley, 22, 27
Motorola, 62
Movilforum, 29
MTC, 45
MyCom, 60
N
National Health Service (UK), 61
NAVTEQ, 29
NeuStar, 53
Nokia, 29, 30, 34, 49, 60, 62, 67
NTT, 31, 34, 65
- DoCoMo, 31, 34
O
OFS, 50
Ono, 35
Open Handset Alliance, 62, 65
Open Mobile, 62
Oracle, 22
Orascom, 27
- Wind Telecomunicazioni SpA, 66
Organic, 5, 6
Osiptel, 45
P
Palm, 47
PCCW, 64
- Li, Richard, 64
Portugal Telecom, 24, 27, 66, 67
- Meo, 66
Portugal Telecom, Bava, Zeinal, 66
Q
Qatar Telecom, 27
QUALCOMM, 29
R
Regions
- EMEA
- Czech Republic, 17, 20, 24, 50, 51, 52, 57
- Europe, 3, 5, 6, 7, 17, 18, 19, 20, 21, 22, 23, 24, 25, 29, 35, 37, 47, 48, 49, 52, 53, 54, 56, 57, 58, 65
- Germany, 3, 6, 17, 19, 23, 24, 25, 53, 54
- Ireland, 17, 20, 23, 54, 55
- Isle of Man, 56
- Italy, 24, 28, 66, 67, 68, 69
- Portugal, 24, 27, 66, 67
- Slovakia, 20, 24, 57
- Spain, 3, 5, 6, 8, 9, 21, 22, 23, 24, 26, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 39, 40, 53
- UK, 3, 17, 19, 23, 35, 47, 48, 58, 59, 60, 61
- Latin America, 3, 6, 7, 14, 21, 22, 23, 24, 29, 31, 34, 35, 37, 38, 39, 40, 44, 68
- Argentina, 6, 13, 14, 15, 36, 39, 40, 67, 68
- Brazil, 6, 12, 13, 14, 15, 21, 22, 24, 28, 31, 39, 40, 41, 67, 69
- Central America, 43
- Chile, 13, 37, 42
- Colombia, 13, 14, 21, 35, 37, 39, 42, 43
- Ecuador, 14, 37, 39, 43
- El Salvador, 37, 39
- Guatemala, 37, 39
- Mexico, 6, 12, 13, 14, 15, 21, 35, 37, 39, 43, 44
- Nicaragua, 37, 39
- Panama, 37, 39, 44
- Peru, 13, 14, 15, 21, 37, 38, 39, 45, 46
- Uruguay, 39
- Venezuela, 12, 13, 14, 15, 21, 39
Research in Motion, 49
Research In Motion, 29
- BlackBerry, 19, 29, 34, 49
Reslink, 61
Royal KPN, 53
- E-Plus, 53
RTVE, 37
RWE, 52
S
Samsung, 29, 59, 62
Satdata, 29
Scotiabank Perú, 45
SES AMERICOM-NEW SKIES, 46
SEVEN, 36, 37
Shenzhen Aisidi Industrial, 62
Singapore Telecom, 65
Skype, 55
Sofora, 68
SoftBank, 31
Sony, 29, 62
Sony Ericsson, 29, 62
SpinVox, 39
StarHub, 65
Supertel, 43
T
Technologies
- 2G, 60, 63
- CDMA, 62
- 3G, 26, 29, 30, 31, 34, 42, 45, 48, 49, 50, 60, 62, 63, 64, 65, 67
- 3.5G, 33
- HSDPA, 53
- 4G
- LTE, 31
- WiMAX, 33, 66
- ADSL, 6, 9, 34, 35, 50, 68
- ADSL2+, 56
- Broadband, 3, 6, 8, 9, 10, 13, 14, 18, 19, 22, 23, 25, 30, 33, 34, 35, 40, 43, 45, 46, 49, 50, 51, 55, 56, 58, 60, 62, 63, 66, 69
- Business/Operations Support Systems (BSS/OSS), 60
- DSL, 17, 19
- EPON, 64
- Ethernet, 64, 67
- FTTH, 32, 66, 67
- GSM, 40, 42, 46, 62, 63
- IMS, 56
- IP, 33, 66
- IPTV, 38, 40, 66
- ISDN, 56
- Java, 38
- LLU, 6, 9
- Mobile Broadband, 55
- NFC, 61
- NGN, 66, 67
- PSTN, 56
- SIM, 18, 19, 38, 41, 54
- SMS, 19, 38, 40, 52, 54, 55, 58
- TD-SCDMA, 62
- UMTS, 66
- VoIP, 33, 66
- WCDMA, 62, 63, 65
- Wholesale line rental, 9
- WLAN
- Wi-Fi, 34
Telco SpA, 28
Telecom Argentina, 67, 68
Telecom Italia, 24, 28, 66, 67, 68, 69
- Bernabe, Franco, 69
- Galateri de Genola, Gabriele, 68
- TIM Brasil, 24, 69
Telefónica Group, 3, 4, 6, 7, 21, 24, 25, 29, 36, 68
- Associates and investments
- Amobee, 35
- China Netcom, 26
- China Unicom, 24, 26, 62, 63, 64, 65, 66
- Iberbanda, 33
- Portugal Telecom, 24, 27, 66, 67
- Telecom Italia, 24, 28, 66, 67, 68, 69
- Atento, 21
- España, 5, 6, 7, 8, 9, 10, 11, 23, 27, 29, 30, 31, 32, 33, 35
- Movistar, 29, 30, 34, 35, 36, 58
- Universal Service Obligation, 7, 9, 10, 11, 33
- Executives
- Alder, Steve, 60
- Alierta, César, 24
- Amatriaín, Bélen, 25
- Anglada, Salvador, 52
- Ansaldo, Guillermo, 8, 27, 29
- Barroso, Roberto, 42
- Bifaretti, Fabian, 43
- Connolly, Owen, 54
- Dowd, Ben, 61
- Dunne, Ronan, 47
- Erskine, Peter, 23
- Ezcurra, Luis, 31
- Fernández Valbuena, Santiago, 4, 7, 12, 14
- Flores Ganoza, Carlos, 46
- Gilpérez López, Luis Miguel, 38
- Gregory, Shaun, 58
- Key, Matthew, 19, 20, 23, 25
- Linares, Julio, 29
- Lynch, Jude, 55
Matejovsky, Petr, 51
- Purdy, Nigel, 60
- Rodríguez Urgel, Susana, 35
- Schmitt, Oliver, 53
Schueler, Lutz, 53
- Schuster, Rene, 24, 25
- Smith, Jaime, 24, 25, 26
- Urvalek Michal, 52
- Latinoamérica, 3, 5, 6, 12, 13, 14, 15, 16, 38
- Argentina, 15, 16, 39
- Brazil, 3, 14, 15, 16, 40
- Chile, 14, 15, 16, 39, 42
- Colombia, 15, 16, 42, 43
- Mexico, 15, 16, 44
- Peru, 15, 16, 38, 45, 46
- Telefónica International Wholesale Services, 15, 16, 26
- Uruguay, 15, 16
- Meditel (Morocco), 27
- Movistar, 25, 29, 30, 34, 35, 36, 38, 39, 40, 42, 43, 44, 45, 46, 49, 58
- Argentina, 39
- Chile, 39
- Colombia, 42, 43
- Ecuador, 15, 16
- Mexico, 44
- Peru, 38, 45, 46
- Uruguay, 15, 16
- Venezuela, 15, 16
- Products and services, 61
- Block It, 55
- DUO, 9, 35
- Internet Experience, 34, 36
- Mail Movistar, 34, 36, 37
- Movistar Messenger, 38
- Na prijmu, 51
- O2 Dobiji mi, 52
- O2 Homecare, 61
- O2 Joggler, 58
- O2 Ozvi, 52
- O2 Spojovatelka, 51
- pay-TV, 6, 9, 12, 13, 14, 22, 24, 38, 66
- Priority List, 48
- simplicity, 59
- Terra TV, 42
- TRIO, 9
- Telco SpA, 28
- Telefónica Europe, 17, 19, 20, 21, 23, 24, 25, 26, 29, 47, 48, 49, 50, 51, 52, 53, 54, 55, 57, 58, 59, 60, 61
- Czech Republic, 20, 21, 24, 50, 51, 52
- Germany, 17, 19, 20, 21, 24, 25, 26, 53, 54
- Ireland, 20, 21, 54, 55
- Litmus, 29
- Manx Telecom (Isle of Man), 56
- O2 Broadband, 58
- O2 TV, 51
- Slovakia, 57
- UK, 17, 19, 20, 21, 47, 48, 49, 58, 59, 60, 61
- Telefónica Learning Services, 24
- Terra, 42
Teléfonos de México (Telmex), 38, 44, 68
Televisa, 44
Telling Telecom, 62
Tesco, 59
- Tesco Mobile, 59
Toshiba, 31, 34
Twitter, 48
U
UBS, 50, 65, 67
Unicom Huasheng Telecommunications Technology, 62
Uplands Mobiles, 58
V
VCCP, 26
Verizon, 31
Verizon Communications
- Verizon Wireless, 31
Vincle, 29
Virgin Group, 59
- Virgin Mobile, 59
VisaNet del Perú, 45
Vivio, 58
Vivo Participações, 3, 14, 15, 16, 24, 39, 41, 67
- Edington, Christiane, 41
- Telemig Celular (Brazil), 12, 14, 41
Vodafone Group, 25, 29, 31, 34, 35, 47, 52, 53, 66
- Germany, 53
- UK, 47
Y
Ya.com, 35
Yoigo, 29
YouGov Psychonomics, 53
Y&R Lambie Nairn, 25, 26
Z
ZTE, 62
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