Telefónicawatch
This release
: #132
January 2019: 60pp
Releases/year: 10+
Click for more details of this release

EXECUTIVE BRIEF

GROUP

Acquisitions and disposals: Telefónica offloads call centre stake to Digitex [p.6]

People [p.7]

  • Table: People movement highlights

GLOBAL RESOURCES

5G: SIAE hails 10Gbps wireless links tests with Telefónica [p.11]

  • SIAE winning in Germany, too

Nokia and O2 complete 5G cluster for future tests [p.13]

  • O2 UK keeping Huawei in the mix
  • 5TONIC chosen as network slicing testbed

IoT: CalAmp backs IoT fleet solutions in Mexico and beyond [p.16]

Suppliers: Accenture flags digital transformation role [p.17]

Telefónica launches Quantenna 8×8 MIMO Wi-Fi 6 portfolio [p.19]

Telefónica Empresas: Telefónica means business with Empresas overhaul [p.21]

  • Agile digital units and emerging startups to fuel Empresas growth

Virtualisation: Wind River propels UNICA closer to the edge [p.24]

  • Telefónica sticking with OSM?

DIGITAL SERVICES

Blockchain: Telefónica backs foundation of ETSI blockchain group [p.28]

  • Telefónica's block party
  • SEAT strengthens blockchain bond with Telefónica

Video: NAGRA's content protection secures Movistar IPTV service worldwide [p.32]

  • Net Insights scores Movistar+ and TSA deal

LATIN AMERICA

Argentina: Telefónica rolls out Wyplay IPTV service in Argentina [p.35]

Brazil: Furukawa progress with Vivo on 'pay as you grow' basis [p.37]

Vivo updates on AURA progress [p.39]

EUROPE

Germany: O2 Germany goes to court over 5G auction rules [p.43]

  • Key points of the 5G auction terms

Unitymedia added to O2 fibre partners [p.46]

Spain: Telefónica steers market towards connected cars [p.48]

  • Car insurance next on the agenda

UK: Nokia highlights role in O2 SOC transformation [p.51]

  • Madrid calling the shots

Dunne deals cited in Phones 4u collusion claims [p.53]

FURTHER READING

INDEX

Symbols

21st Century Fox

 - Sky plc 58

A

Abertis Infraestructuras

 - Cellnex Telecom 15

Acacia Communications 23

Accenture 17, 18, 55

AI 23, 55

Alastria 30, 56

Alcatel-Lucent 18

Alphabet

Google 22

Altice

 - Numericable-SFR 36

Amazon 7, 22, 38, 56

 - Prime Video 38, 56

América Móvil 40

Apple 40

ARRIS 20, 36

AT&T 26, 30, 40

B

Bain Capital 6

 - Atento 6

Banco Nacional de Desenvolvimento

 - Econômico e Social (BNDES) 38, 56

Bango 38

BGL Group 49

Bosch 23

BT Group 14

Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen (Federal Network Agency for Electricity, Gas, Telecommunications, Postal Service and Railways, BNA/BNetzA/RegTP, Germany) 43, 44, 45, 57

C

CaixaBank 31

CalAmp 16, 55

Capita 7

Carrier Blockchain Study Group 29

CCOO 9

Cellnex 15

Cisco Systems, Inc 22

CK Hutchison

 - H3G

  --  UK 7, 14

CNMC 50, 57

Colt Group 29

Customer Monitor 7

D

Deutsche Telekom 30, 44, 47, 53

 - T-Mobile 7

 - UK 7

Digitex 6, 55

E

Endesa 33

Entel 56

Equinix 23

Ericsson 12, 14, 15, 28, 52

European Telecommunications Standards Institute (ETSI) 25, 26, 28, 56

European Union 15, 50

F

Facebook 23, 31

 - WhatsApp 31

Federal Network Agency 44

Freenet 44

Furukawa 37, 38, 56

G

Gartner Group 30

GasLINE 46

GSM Association (GSMA) 44, 57

 - Mobile World Congress 29

H

High Court 49, 53

Huawei 12, 13, 14, 28, 40, 55

I

IBM 29

IFT (Mexico) 8

Intel 28

InterDigital 15

IoMob 31, 56

J

Juniper Networks 12

K

KPMG 41

Kudelski Group 32

 - NAGRA 32, 56

L

Liberty Global 40

Limmat Group 31, 56

Linux Foundation 26

M

Mavenir 25

Metro Ethernet Forum 26

Microsoft 22, 23

Millicom 40

Millicom International Cellular 40

MoMe 33

Motorola 40

N

NEC 15

Netflix 32, 35, 38, 49, 50, 57

Net Insights 33, 56

NGN Fiber Network 46

nixi1 31, 56

Nokia 12, 13, 14, 15, 40, 51, 52, 55

O

Ofcom (UK) 54, 57

Orange 14, 15, 30, 48, 49, 53, 55

Spain 14, 48, 49

P

PCCW 29

Phones4u 53

PricewaterhouseCoopers 53

Q

Qualcomm 23, 55

Quantenna 19, 20, 36, 55

Quantenna Communications 36, 55

R

Regions

 - APAC

  --  China 14

 - EMEA

--  Belgium 36

  --  Europe 12, 15, 16, 19, 23, 25, 28, 32, 36, 38, 42, 46, 47, 49, 50, 55, 56, 57

  --  France 20, 36

  --  Germany 7, 11, 12, 13, 14, 43, 44, 45, 47, 50, 52, 57

  --  Israel 23

  --  Italy 12, 36

  --  Luxembourg 40

  --  Netherlands 47

  --  Spain 6, 8, 9, 11, 14, 15, 17, 22, 23, 30, 31, 32, 33, 48, 49, 50, 55, 56, 57

  --  Switzerland 47

  --  UK 7, 13, 14, 17, 23, 38, 49, 51, 52,53, 54, 57

 - Latin America 8, 12, 16, 18, 19, 23, 32, 34, 36, 37, 38, 40, 49, 55, 56

  --  Argentina 20, 35, 38, 52, 56

  --  Brazil 17, 36, 37, 38, 56

  --  Central America 8

  --  Chile 17, 40, 52, 56

  --  Colombia 38

  --  Costa Rica 36, 41, 56

  --  Mexico 8, 16, 17, 22, 38, 40, 55

  --  Venezuela 41, 56

 - North America

  --  USA 22, 23, 38

Renfe 31

Rivetz 29

S

Samsung 38, 40

 - Galaxy 38

SIAE Microelettronica 11, 12, 55

Southern Cross Group 8

Subtel (Chile) 40

Sunrise Communications 47

T

TDLC (Chile) 56

Technologies

 - 2G 16

 - 3G 16, 40, 55

 - 4G

  --  LTE 12, 40, 47, 48

 - 4K 32

 - 5G 11, 12, 13, 14, 15, 25, 30, 38, 40, 43, 44, 45, 46, 47, 48, 55, 57

 - AI 23, 55

 - Blockchain 28, 30, 31, 56

 - Broadband 13, 44

 - DWDM 23

 - eHealth 15

 - FTTH 56

 - GPS 16

 - GSM 44, 57

 -- high definition (HD) 49

 - Internet of Things 7, 15, 31, 48

 - IP 11, 32

 - IPTV 20, 32, 35, 36, 56

 - Linux 26

 - LTE-A Pro 13

 - M2M 30, 56

 - MIMO 19, 36, 55

 - MPLS 22

 - Network functions virtualisation (NFV) 15, 25, 26

 - NGN 46

 - SIM 29

 - SMS 49

 - Software defined networking (SDN) 12, 15, 25, 26

 - Telematics 16

 - TV 6, 36, 38, 49, 50, 56

 - WLAN 19, 36

  --  Wi-Fi 19, 48, 55

Telefónica Group 7, 8, 14, 15, 16, 19, 21, 22, 23, 25, 28, 32, 33, 39, 49, 55

 - Associates and investments

  --  Quantenna 36, 55

 - Canal+ 36

 - Digital services

  -- AURA 39, 56

  -- ElevenPaths 22, 29

  --  LUCA 22

  --  M2M 30, 56

  --  Open Future 22

  --  Quantenna Communications 36, 55

  --  Telefónica Ventures 20

  --  ThinX 15

  --  Wayra 7, 22, 31, 38, 56

 - Europe

  --  Acens Technologies 22

  --  E-Plus 47

  --  Germany 7, 12, 13, 43, 44, 46, 47, 55

  --  O2 7, 12, 13, 14, 43, 44, 46, 47, 49, 51, 52, 53, 55

  --  Spain 6, 11, 12, 22, 30, 31, 32, 48, 49, 50, 55

  --  Telefónica Deutschland 12, 13, 25, 29, 38, 43, 46, 47, 57

  --  UK 7, 14, 51, 52, 53, 57

 - Executives

  --  Ahmed, Imran 7

  --  Almazor, María Jesús 22, 49

  --  Álvarez-Pallete Lopez, José María 9

  --  Bhalla, Nimmi 7

  --  Blanco, Enrique 12

  --  Caro Bernat, Juan Manuel 52

  --  Cerdán, José 22

  --  Crespo, Maria Antonia 11

  --  Davidge, Julian 7

  --  Devereux, Stephen 7

  --  Duncan, Michael 38

  --  Elizondo, Antonio 26

  --  Gavilán, Javier 25

  --  Guthrie, George 7

  --  Heimann, Markus 7

  --  Joachim, Nils 7

  --  McCluskey, Mark 7

  -- Munoz, Vicente 30

  --  Nosper, Andreas 7

  --  Pou, Jorge 7

  --  Rodriguez Zarco, Jose Luis 41

 - Ex-executives

 - Dunne, Ronan 53

 - Global Resources

  --  5TONIC 15, 55

  --  BRUSA 23

  --  MAREA 23

  --  Telefónica Business Solutions 22

  --  Telefónica Empresas 21, 22, 55

  --  Telefónica Ingeniería de Seguridad 23, 55

  --  Telxius 6, 23, 55

  --  UNICA 24, 25, 55

 - Latin America 8

  --  Brazil 37, 38, 39

  --  Mexico 8, 16

  --  Pegaso PCS 8

  --  Venezuela 41

  --  Vivo 37, 38, 39, 56

 - Movistar+ 33, 49, 56

 - Products and services

  --  Fusión 49

  --  Movistar+ 33, 49, 56

  --  Movistar TV 50

  --  O2 Drive 49

  --  pay-TV 6, 20, 32, 33, 36, 38, 49, 50

  --  Telefónica Servicios Audiovisuales, 33

 - Tesco 7

  --  Tesco Mobile 7

 - Thomson 55

 - Tigo 40

U

United Internet

 - 1&1 44

Unitymedia 46, 57

V

Verizon Communications 30

Vodafone Group 7, 14, 28, 30, 36, 44, 46, 47, 49, 53, 55

 - Germany 44, 46, 47

 - Spain 14, 49

 - UK 7, 14, 53

Volkswagen Group

 - SEAT 30, 31, 48, 56

VTR 40

W

Wibson 29

Wind River 24, 25, 55

Wyplay 20, 35, 36, 56

Z

Zeleros 31, 56

ZTE 14

  • Previously flagged customer-centric operations overhaul takes a step forward with an automated Nokia service monitoring solution.
  • GCTIO driving the UK transformation.

Vendor Nokia heralded a contract that is to see its evolved Service Operations Center (eSOC) platform deployed by Telefónica UK (O2 UK) as a real-time tool to manage customer experience on its network.

The Nokia eSOC Platform will link with existing systems used by Telefónica UK and, acting as a mediation platform, enable proactive monitoring of customer experience on the O2 network and provide recommendations for action based on the processed data.

The vendor flagged the automation of the eSOC, based on artificial intelligence and machine learning, in managing the day-to-day performance of the network but also highlighted the availability of its SOC Office consultancy team, which can support any reengineering required to support the experience-focused transformation.

The technology is currently working on a trial basis in the UK, with the platform expected to go live across the network towards the end of 2019.

O2 UK has previously indicated that it is transitioning towards a service-focus at its operations centre replacing the more traditional, but less flexible and less responsive network performance-focused approach (Telefónicawatch, #130). The adoption of the new Nokia software was used by the operating business to highlight the new approach and gain some positive PR following the hits taken to its reputation in the wake of the massive Ericsson network failure that brought 2018 to a close on a gloomy note (Telefónicawatch, #131).

Madrid calling the shots

While a UK contract, the decision on the installation of Nokia kit appears centrally-driven.

As recently noted by Telefónicawatch in its review of O2 UK’s service operations centre, the hand of Madrid can be seen steering O2’s major decisions on vendor partners in key strategic areas. This new Nokia deployment is said to be the fourth of its kind across the Group and it is telling that the announcement was accompanied by a supporting quote from Juan Manuel Caro, Director of Network and IT operations in the Global Chief Technology and Information Office.

“Telefónica has always aimed to offer the best possible experience to our customers which a reactive network monitoring approach to operations could never guarantee. With SOC we have already transformed this in three of our markets reaching the next level in automated customer experience management, granting us flexibility and adaptability that serves as a key differentiator. Nokia’s solutions and services will allow us to achieve this goal in a competitive market like the UK. ” — Caro.

Argentina, Chile, and Germany are believed to be the operating businesses at which the Nokia eSOC has already been deployed.

Image: Nokia

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