Telefonicawatch, issue 2009.03 snapshot
12 May 2009
GROUP: Telefónica was reported to have made a bid for Telecom Italia’s German unit HanseNet, and was again said to be close to a takeover of the indebted Italian company’s stake in Cuba’s Etecsa. Additionally, Telefónica was linked with an acquisition of Portugal Telecom’s shares in Moroccan joint venture Meditel. More speculative reports, sparked by a PR tender, suggested the Group is closing on an acquisition in the USA. [pp.3,4,7.]
Issue: 2009.03
Covering: early-April to early-May 2009
Published: May 2009
Next issue: June 2009
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EXECUTIVE BRIEF
GROUP: Telefónica was reported to have made a bid for Telecom Italia’s German unit HanseNet, and was again said to be close to a takeover of the indebted Italian company’s stake in Cuba’s Etecsa. Additionally, Telefónica was linked with an acquisition of Portugal Telecom’s shares in Moroccan joint venture Meditel. More speculative reports, sparked by a PR tender, suggested the Group is closing on an acquisition in the USA. [pp.3,4,7.]
The trial of Chairman César Alierta over insider-trading allegations was suspended after the pressure group that initially brought the charges withdrew. [p.5.]
Telefónica Europe was among firms to launch new legal action against EU mobile roaming caps. [p.6.]
TELEFÓNICA ESPAÑA: Furthering competition on tariffs, Movistar España introduced: a new option offering flat-rate weekend calls; a low-cost, SIM-only offering, echoing those of OpCos in other European markets; and an extension of its effort to retain newly-unemployed customers through discounts. Movistar launched the HTC Dream, but appeared to have raised pricing from when a trial of the handset was initiated in February 2009. [pp.8-10.]
Elsewhere, the mobile operator: said it now has over one million customers on flat-rate 3G subscriptions; was reportedly set to launch a service from KT Freetel that strings SMS messages together in the style of instant messaging; and announced the release of Novatel Wireless’ MiFi mobile hotspot device. However, CMT, the Spanish telecoms regulator, announced further mobile termination rate cuts, affecting Movistar España and closest rivals Orange and Vodafone. [pp.8,11,12.]
Telefónica España introduced a converged IT and telecoms proposition for the small- to medium-size enterprise market. [p.11.]
TELEFÓNICA LATINOAMÉRICA: A study highlighted stagnation in the fixed-line telephony markets of Argentina and Chile (in which Telefónica is involved), as well as Uruguay. However, separate commentary reiterated Latin America’s potential to mitigate the growing maturity of the Group’s other markets, and Telefónica insisted it will abide by its regional spending commitments, despite the economic slowdown. As part of these, Movistar Ecuador said it will invest around EUR60m in 2009, following its recent licence renewal. [pp.13,15,21.]
Telefónica announced an agreement with Nokia to advance education in remote areas of Latin America. [pp.14.]
Telecom Argentina reported a 21% rise in first quarter net income, and confirmed earlier reports by teaming up with satellite broadcaster DirecTV to launch bundled broadband, pay-TV, and telephony services. Mobile arm Movistar also targeted the residential segment with a new fixed-mobile or home-zone service that enables customers to establish a mobile connection linked to a physical address. Reports indicated that Telefónica has held “meaningful discussion” with the Argentinean government over their long-running legal battle. [pp.15-17.]
Service disruptions hit Telefónica’s Brazilian interests Telesp, TIM Brasil and Vivo, with the former blaming an external attack on its systems, and all three prompting regulatory investigations. Historical reliability problems (and its pricing strategy) could also curtail Telefónica’s bid for licence extensions in Peru, according to reports. Vivo boosted first quarter net income by 26.5%. [pp.17,18,22.]
Movistar Chile is reportedly one of a number of firms planning to pursue upcoming advanced wireless services licences. As well as tapping the local bond market for around EUR160m, Telefónica Chile reported a 1.4% rise in quarterly revenue, and touted a broadband-centric strategy that also saw it offering contract subscribers a free internet service. [pp.19,20.]
Tariff changes were also announced by Movistar Colombia and Movistar Ecuador. The Ecuadorian unit is reportedly set to see the introduction of mobile number portability later this year. [pp.20-22.]
Telefónica del Perú deployed a new fibre-optic network in the north of the country, while Movistar Venezuela announced a geographic expansion of its HSDPA network. [p.23.]
Terra released an updated version of its online television service. [pp.24.]
TELEFÓNICA O2 EUROPE: Ronan Dunne, Chief Executive of O2 UK, used April’s ‘Digital Britain‘ conference to talk up the operator’s role in the country’s high-speed broadband strategy, accentuating its presence in both the fixed-line and mobile segments, and backing from Telefónica Group to pursue growth from ICT services. However, a new proposal emerged in the ongoing dispute over O2 and Vodafone’s UK spectrum, through which the two operators could potentially be prevented from acquiring much-coveted airwaves freed up by the country’s digital TV switchover. [pp.25-28,40.]
O2 Czech Republic beat estimates with a 1.6%-decline in first quarter revenue (including a 1.9%-fall in domestic mobile turnover, attributed to termination rate reductions and consumer spending cutbacks), but fell short of net profit projections. The company announced a new, “simplified” tariff portfolio, including wider flexibility in multi-service bundling, and was set to exploit the ending of analogue television broadcasting in Prague by heavily promoting its O2 TV internet television service. It also launched a new music-video service alongside local content provider Stream.cz. [pp.29-33.]
O2 Germany also announced a series of changes to its tariff line-up, including new, capped “cost airbag” offerings for consumers and businesses, and revealed plans to merge its fixed-line and mobile units. [pp.34-36.]
O2 Ireland reached an agreement with regulator ComReg, and rivals Meteor and Vodafone, on termination rate cuts. [p.37.]
In the UK, Telefónica O2 was said to have revived previously-rejected plans for a revenue-sharing with handset manufacturers, apparently believing market conditions may have changed sufficiently for the scheme to work. The unit claimed to have experienced a significant uplift in iPhone sales since new prices were introduced at the start of April 2009. However, there was continuing speculation that its exclusive arrangement with manufacturer Apple is set to end. O2 also signed an exclusive SME reseller contract with reseller Barclay Communications, and was voted best overall fixed-ISP in the recent Broadband Customer Satisfaction Awards. [pp.38,39,41,42.]
ASSOCIATES AND INVESTMENTS: A Hong Kong Court of Appeal blocked a China Unicom-backed plan to privatise telecoms operator PCCW, following public, regulator, and shareholder opposition. Domestically, however, China Unicom beat forecasts with its latest quarterly results, and increased its market share to 17.5% through strong growth in subscriber additions. Claims that the operator’s recent merger with China Netcom failed to follow anti-trust protocols also appeared unlikely to lead to legal difficulties. [pp.43-45.]
Telecom Italia’s legal and regulatory battles over control of Telecom Argentina did not get any less entangled. However, in its home market, it announced progress on the functional separation of its access services business. The company’s Q1 results came in marginally below expectations. [pp.46-49.]
EXTRACT
CZECH REPUBLIC: TOCR launches ‘pick’n'mix‘ tariffs
Telefónica O2 Czech Republic announced the launch of a new, simplified tariff portfolio from 11 May 2009, which allows customers to create their own bundles of ADSL, fixed-line, mobile broadband, mobile voice, and pay-TV services.
The new offering is based around three tariffs groups: O2 Internet (CZK 750/EUR28 for 8Mbps); O2 TV (CZK 850 to CZK 1,180); and O2 Calling (CZK 237-CZK 760), of which there are a number of variants.
Building on these basic tariffs, customers can add free Bonus Services (such as additional digital television channels or free calling between mobile numbers), and discounted Add-on Services, such as additional base offerings, Mobile Internet (CZK 150-CZK 550), and the O2 NEON mobile tariff (discounted by CZK 100).
” We are continuing to work with our quality services; the difference lies in the ways in which they can be combined. We decided to unpack the service bundles. We believe that, today, customers can mix their services themselves according to their wishes. There is no reason to prevent them from doing so. We are providing customers with new options together with a more attractive pricing policy that we feel is undisputedly the best offer on the market. For instance, who else offers high-speed mobile internet access for just CZK 150-per-month? ”
– José Perdomo, Vice-President, Telefónica O2.
[Further reference: O2: A new concept of household services -- Telefónica O2 Czech Republic, 22 April 2009.]
O2 steps up as Prague ends analogue television
The city of Prague is to halt analogue television broadcasting, once the ZiZkov transmitter is switched off at the end of April 2009, and the less widely used Cukrak transmitter is switched off in October 2009.
Telefónica O2 Czech Republic has said it is ready to exploit the switch-off by heavily promoting its O2 TV service, which allows customers to receive digital channels via their internet connection.
By way of promotion, the operator was offering a discount on the monthly fee for those who signed up before the end of April 2009. When bundled with a new ADSL contract, the monthly cost is reduced from CZK 449 (£16.83) to CZK 300, while those taking the O2 TV service alone are offered a price reduction from CZK 547 to CZK 400.
Until the end of April 2009, customers also had the opportunity to obtain additional channel packages — Dokumenty plus (“Documentaries plus“), Deti plus (“Children plus“), Sport plus, and Filmy plus (“Films plus“) — for CZK 1-per-month each. Those signing for a twelve-month contract were also offered a set-top box, enabling them to view programmes in high-definition, for a further CZK 1.
” Since its launch, the O2 TV service has experienced a constant growth in interest among customers, who currently amount to nearly 130,000. In our opinion, this is the best evidence of its quality…Those who are interested in the service can order it at any O2 Shop, or through the website www.o2-tv.cz. Now is the most advantageous time to activate O2 TV. ”
– Petr Matejovsky, Marketing Director for Fixed Services, Telefónica O2 Czech Republic.
[Further reference: Analogue broadcasting in Prague is ending, O2 TV is the solution -- Telefónica O2 Czech Republic, 20 April 2009.]
O2 teams with Stream for music website
Telefónica O2 Czech Republic announced a collaboration with Stream.cz, a local Internet Protocol television (IPTV) service with an “extensive” library of music-video clips, to launch O2 Stream Music, which offers a selection of clips from Czech and international acts free of charge.
According to the operator, not only is the library larger than any other Czech site, with around 10,000 high-definition items, but many are released one week prior to mainstream availability on television and other media.
” According to statistics, Stream.cz is the leader of the Czech internet in the field of videos. For a long time, this form of music-video clips has been the most viewed item on foreign video servers, and, with regards to the fact that many of these clips are inaccessible to users in the Czech Republic, we believe that this service has huge potential. ”
– Milos Petana, Director, Stream.cz.
Compared to foreign competition, it was also highlighted that clips are high-definition, in PAL-quality, with convenient searching available, based on genre and artist.
” Telefónica O2 has supported music for a long time within the scope of the full range of its sponsoring projects, as well as through other means. We are also connected with non-traditional projects. One of these is cooperation on a catalogue of official video clips with Stream.cz, the first-of-its-kind in the Czech Republic. We are about quality. The O2 Stream Music portal offers users a vast selection of legal video clips in a clearly arranged and intuitive system. For maximum comfort while watching video clips, we also offer fast and stable internet access through O2 Internet ADSL services. ”
– Matts Johansen, Chief Marketing Officer, Telefónica O2.
[Further reference: O2 Stream Music - legal video clips for free -- Telefónica O2 Czech Republic, 21 April 2009; Czech HD music video site launches -- Broadband TV News, 17 April 2009.]
GERMANY: Telefónica Deutschland to merge with O2 Germany
Telefónica announced plans to merge its Telefónica Deutschland and O2 Germany units, combining their business-to-business (B2B) activities and mobile and landline infrastructures under the common Telefónica O2 Germany brand.
The new division will combine the sales and marketing of propositions for small- to medium-size (SME) and enterprise customers with the wireline wholesale business, to create a single business-to-business unit.
The mobile and fixed-line infrastructures will be merged into a single “network area”, driving forward O2′s strategy of focusing on integrated communication offerings. In addition, the company’s Verl facility will be expanded to become a competence centre for wireline and Internet Protocol (IP) services.
” Thanks to the merger of Telefónica Deutschland and O2, we have a strong landline and mobile communications organisation that is able to act and react flexibly to market changes. At the same time, we are securing opportunities for further growth in a convergent world. ”
– Jaime Smith, Chief Executive, Telefónica O2 Germany.
Johannes Pruchnow, currently Chief Executive of Telefónica Deutschland, will become Managing Director of the new B2B division, while Andrea Folgueiras, who is currently Chief Technology Officer at O2 Germany, will assume responsibility for all wireline operations, in addition to her existing duties.
” Offers combining landline and mobile communications are becoming increasingly important, for business customers in particular. The new Business division enables us to further expand our portfolio consisting of mobile, internet access, and VPNs [virtual private networks]. Our successful wholesale business we will continue independently, as part of the business-to-business unit. ”
– Johannes Pruchnow, Chief Executive, Telefónica Deutschland.
Telefónica is also rumoured to be considering the acquisition of further fixed-line assets in Germany, which could bolster its position in the business and consumer segments.
The move appears to follow in the footsteps of the market’s number-two player, which is combining its Vodafone Germany mobile business with its Arcor fixed-line retail and wholesale operation. Telefónica has also widely adopted an integrated positioning in other markets, including other O2 properties, España, and Latinoamérica operating companies.
Telefónica Europe also controls fixed-line assets in the Czech Republic and the UK (although the Be Un Limited unbundled retail broadband network in the UK is not completely integrated); and in the past, there have been suggestions that it could also acquire fixed-line assets in Ireland (either a small fibre-network player or, somewhat less plausibly, the local fixed-line business of BT Group).
Legal and regulatory units also merged
Telefónica O2 Germany announced the appointment of Markus Haas as the President of its new Corporate & Legal Affairs division.
The development followed the merger of the Telefónica Deutschland and O2 Germany units under the Telefónica O2 Germany moniker, with the two businesses’ legal affairs, regulatory affairs and lobbying, audit and control, data protection, compliance, and roaming services functions now reporting into Haas and within his new division.
” The significance of the areas of responsibility [for] regulatory affairs, legal affairs, and data protection to our business has grown. Markus Haas looks back on many years of experience in these fields, and will now represent these responsibilities on the management board. ”
– Jaime Smith, Chief Executive, Telefónica O2 Germany.
Haas, a fully qualified lawyer, has worked at O2 since 1998, serving in various senior legal and regulatory roles since 2002.
[Further reference: Markus Haas appointed President Corporate & Legal Affairs for Telefónica O2 Germany -- Telefónica O2 Germany, 23 April 2009; Tackling the future together: Telefónica Deutschland and O2 join forces -- Telefónica O2 Germany, 16 April 2009.]
O2 Germany simplifies tariffs; adds innovative O2 o offer
Telefónica O2 Germany announced that, from 5 May 2009, it will replace its existing O2 Inclusive packages and O2 Genion home-zone tariff with the O2 Inclusive Package and the O2 Mobile Flat tariffs.
The new Inclusive offering includes 100 minutes of talk-time to all German networks for EUR10-per-month.
The Mobile Flat tariff includes all domestic wireline and mobile on-network calls within a monthly fee of EUR20. Customers also receive a separate fixed-line number, which can be used within their homezone, as if they were using the fixed network.
With both tariffs, SMS messages are priced at EUR0.19 each, and calls outside of bundled allowances are charged at EUR0.29-per-minute. The minimum contract term for both is 24 months.
Customers who take a new handset at the same time as subscribing to a new Mobile Flat or Inclusive tariff pay an additional EUR15.
” We will shortly offer our customers a radically simplified tariff portfolio tailored to their specific requirements. With O2 Mobile Flat and O2 Inclusive Package, which are based on the previous offer logic, we continue to provide the two tariffs with the strongest demand. ”
– Lutz Schüler, Managing Director for Marketing and Sales, Telefónica O2 Germany.
In addition, the company announced the launch of the O2 o tariff, which features what the company calls the ‘O2 cost airbag’, to protect customers from excessive bills. Calls and text messages to all German fixed and mobile networks are charged at EUR0.15-per-minute (or per text), but the total monthly bill is capped at EUR60, after which customers effectively get unlimited calls and text messages at no additional cost. O2 o does not require customers to sign a term contract, pay a monthly fee, or commit to a minimum sales volume.
The O2 o tariff also has a loyalty element — after six months, customers receive an additional 5%-discount on their total monthly bill for the next six months. On expiry of this bonus, customers will pay full price before again becoming eligible after a further half-year.
” We are setting the standard in mobile communications with O2 o and [will] focus on marketing the new offer…With O2 o, our customers are able to make calls in an unrivalled, simple, and carefree manner, perfectly in line with the motto of our campaign ‘Don’t think about calling when you do’ (‘Damit Sie beim Telefonieren nicht mehr ans Telefonieren denken’). ”
– Schüler.
[Further reference: O2 radically simplifies its tariff portfolio -- Telefónica O2 Germany, 21 April 2009; O2 o: The first tariff with cost airbag -- Telefónica O2 Germany, 24 April 2009.]
O2 unveils new business tariffs, O2 Hardware Hardware
Business Flex
In parallel to its consumer tariff revamp (see separate report), Telefónica O2 Germany announced the launch of its Business Flex tariff, which became available on 5 May 2009.
Like the new O2 o tariff, Business Flex has no monthly basic fee, no minimum sales volume, and again features a “cost airbag”, which caps monthly spending to EUR50 for standard domestic and international wireline calls. The minimum contract period is three months.
Calls to fellow employees of the same company cost EUR0.05-a-minute, to German wireline networks and other O2 Germany customers EUR0.15, and to other domestic mobile networks EUR0.25.
The tariff also incurs a one-off, EUR21.50 activation charge.
” With O2 Business Flex, we offer our business customers a tariff with optimum flexibility and cost control. No matter whether a company has many sales representatives or more office employees who rarely make phone calls: every company benefits from the O2 Business Flex tariff. ”
– Johannes Pruchnow, Managing Director-designate for Business, Telefónica O2 Germany.
” As customers only pay for calls they really make every month, the tariff is suited for low-volume callers, average, and power callers. Particularly large enterprises that do not know the call behaviour of their employees benefit from the opportunity of cost control based on the O2 Business Flex tariff. ”
– O2.
As with other tariffs, Business Flex can be combined with additional options, such as O2 Genion (Mobile Flat), O2 International, and the O2 Data Packs.
O2 also offers a flat-rate mobile data tariff priced at EUR62.
O2 Hardware Hardware
O2 also introduced a new business financing initiative, O2 Hardware Hardware, which is positioned as ‘decoupling’ the acquisition of mobile terminals and other hardware from contract tariffs. Businesses will be able to pay for hardware over two years, with equal, interest-free monthly payments. The scheme encompasses handsets, modems, and netbooks, and has the benefit of allowing customers to reclaim purchase tax at the outset.
[Further reference: O2 Business Flex: flexibility and cost guarantee for businesses -- Telefónica O2 Germany, 1 May 2009.]
TABLE OF CONTENTS
3 Telefónica Group
3 People
3 M&A
3 Telefónica bids for HanseNet — report
4 People
4 Telefónica seen as PT-Meditel stake buyer
4 Telefónica eyes 27%-stake in Etecsa
5 Telefónica hosts Leadership Conference
5 Financial
5 Legal
5 Alierta insider-dealing trial suspended
6 JP Morgan cuts target price
6 Mobile operators in new roaming cut challenge
7 Regulatory
7 Telefónica Internacional
7 Marketing
7 PR tender sparks US acquisition rumours
8 Telefónica España
8 Contracts
8 Telefónica wins Sabeco network contract
8 Mobile content
8 Mobile devices
8 Dream launched by Movistar, but at higher prices
8 Novatel MiFi made commercially available
9 Network
9 Telefónica agrees rural broadband and mobile expansion
9 Partners
9 Telefónica to trial telecare services with Mapfre
9 Pricing and tariffs
9 Telefónica tariff rebalancing to hit handset vendors
9 Movistar launches low-cost, low-commitment tariff
10 Telefónica to digitise broadcaster’s content
10 Telefónica extends unemployment offer to ex-work mobiles
10 New weekend tariff launched by Movistar
10 Telefónica raises fixed-line prices
11 Products and services
11 Telefónica targets SMEs with triple-play
11 Message Talk grouped-SMS service nears launch
12 Regulatory
12 CMT cuts Spanish termination rates to EUR0.07
12 Wireless
12 Telefónica claims over one million 3G subscribers
13 Telefónica Latinoamérica
13 Regional developments
13 Telenity partners Datatronics to grow Telefónica account
13 Latin America hedges Spanish slowdown for Telefónica
13 Alvarez-Pallete reiterates LatAm confidence
14 Telefónica and Nokia partner for education in LatAm
15 Argentina
15 Telefónica Empresas selects Movius
15 Minimal wireline growth expected in Southern Cone
15 Telecom Argentina delivers strong Q1
16 Telefónica ‘closer’ to Argentinean settlement
16 Telefónica launches Movistar In House service
17 DirecTV bundled service launched
17 Brazil
17 Telesp service outages to be reviewed by regulator
17 Telefónica offers discounts to affected customers
18 Brazil: Vivo
18 Vivo grows quarterly net profit by 26.5%
18 Vivo service problems examined by Anatel
19 Chile
19 Movistar to incubate new mobile apps
19 Broadband and TV drive growth at Telefónica Chile
19 Telefónica Chile offers free domestic internet
19 Telefónica among expected bidders for AWS licences
20 Colombia
20 Telefónica Chile taps local bond market
20 Movistar to launch single-rate service
21 Ecuador
21 Movistar and Sony Ericsson launch new gaming handset
21 $85m investment expected in Ecuador
21 Number-portability deal signed in Ecuador
21 Movistar offers triple top-up rewards
22 Peru
22 Mexico
22 Movistar launches low-cost contract tariff
22 Peru may punish Telefónica by shortening licence
23 TIWS
23 Level 3 awarded TIWS contract
23 Telefónica installs fibre in Peru
23 Venezuela
23 Telefónica launches promotional offers across portfolio
23 HSDPA network expanded to regions
24 Terra Networks
24 Terra launches Spanish news channel
24 Terra updates internet TV offering…
24 …as it backs LatAm broadband boom
25 Telefónica Europe
25 Isle of Man
25 Manx Telecom to sponsor National Rally
25 Strategy
25 Dunne positions Telefónica O2 within Digital Britain
26 Mobile broadband’s place in Digital Britain
26 O2′s opportunities in converged services
26 O2 as BT’s biggest UK customer
26 Telefónica’s investment in Britain
27 The regulatory environment in the UK and Europe
27 Network-sharing and consolidation
28 Responding to calls for O2 to hand back allocated spectrum
29 Czech Republic
29 O2 Czech Republic releases Q1 FY09 results
29 Telefónica O2 Czech Republic, financial highlights, Q1 FY09
30 Revenue
30 Profit and costs
31 Czech Republic
31 Outlook
31 TOCR launches ‘pick’n'mix’ tariffs
32 O2 marks two years of 1188
32 O2 steps up as Prague ends analogue television
33 O2 teams with Stream for music website
34 Germany
34 Telefónica Deutschland to merge with O2 Germany
35 O2 Germany launches Samsung I7500
35 Legal and regulatory units also merged
35 O2 Germany simplifies tariffs; adds innovative O2 o offer
36 Ireland
36 O2 signs traffic-management deal with Equiendo
36 O2 unveils new business tariffs, O2 Hardware Hardware
36 Business Flex
36 O2 Hardware Hardware
37 O2 mobilises Truvo sales force
37 Operators agree to halve termination rates
38 United Kingdom
38 O2 UK considers new handset revenue-share model
38 O2 first to launch Nokia N97 in UK
38 O2 claims iPhone boost, as rivals circle
39 Vodafone iPhone portal implies end to O2 exclusivity
40 Government changes spectrum-sharing tack — reports
41 O2 games supplier bought by Zed
41 O2 UK picks OpenPeak for Joggler
41 Barclay becomes exclusive O2 business reseller in NI
41 Three join Applications Centre of Excellence scheme
42 O2 UK launch O2 X Awards
42 O2 tops Broadband Customer Satisfaction Awards
43 Associates and investments
43 China Unicom
43 Unicom’s PCCW privatisation bid fails
44 Unicom reports strong customer wins in March
44 Unicom/Netcom merger not legal, says MOC official
45 China Unicom reports Q1 results ahead of expectations
45 China Unicom selects Motorola for WCDMA gear
46 Telecom Italia (Telco SpA)
46 TI revenue down 6.7% in Q1
47 Portugal Telecom
47 Telecom Italia (Telco SpA)
47 TIM Brasil records net loss for Q1
48 Argentinean anti-trust authorities reject TI appeal
48 TI loses appeal of 3 April 2009 CNDC ruling…
48 …or perhaps the 30 March 2009 CNDC ruling; confusing, indeed
48 TI not ruling out withdrawal from market…
49 …as TI thwarts government attempts to take control
49 TI forms supervisory board for network access
50 Index
INDEX
A
AA, 20
Alegro, 21
Alto, 37
Amazon.com, Inc., 5
América Móvil, 21
- Comcel, 20
- Porta, 21
Anatel, 17, 18, 48
Apple, 11, 25, 38, 39, 43, 46
- iPhone, 11, 25, 26, 38, 39, 43
Asavie Technologies Limited, 41
AsiaInfo, 45
AT&T, 39
Auchan S.A., 8
- Supermercados Sabeco, 8
B
Baidu.com, 46
Banco Bilbao Vizcaya Argentaria, 20
Barclay Communications, 41
BNP Paribas, 49
British Broadcasting Corporation, 39
BT Group, 4, 25, 26, 34, 39, 42
- Openzone, 39
- PlusNet, 42
C
Cantv, 20
Carphone Warehouse, 42
- TalkTalk, 42
Centrum.cz, 31
China Mobile, 43, 46
China Telecom, 44, 45, 46
China Unicom, 43, 44, 45, 46
- Uniplus, 43
CMT (Spain), 12
CNDC (Argentina), 48
ComReg, 37
comScore, 24
Corporación de Radio y Televisión Española, S.A. (RTVE), 10
D
Daiwa Institute of Research, 45
Datatronics, 13
Deutsche Bank, 6
Deutsche Telekom, 3, 7, 34
- T-Mobile, 6, 7, 29, 38, 40
- Czech Republic, 29
- UK, 38, 40
- USA, 7
DigiEvo Group, 19
- Spinnovo, 19
DirecTV, 17
Discovery Communications, 24
E
eBay
- Skype, 38
Eircom
- Meteor, 37
Equiendo, 36
Etecsa, 3, 4, 13
European Union, 6, 10, 12, 29
- European Commission, 6, 37
- European Court of Justice, 6
- European Parliament, 6
F
Facebook, 35
France Télécom
- Orange, 6, 10, 12, 38, 39, 40
- Orange Spain, 12
- Orange UK, 38, 40
G
Gameloft, 21
Goldman Sachs, 6
Google, 8, 35, 46
- Android, 8, 35, 43
Grupo Audiovisual de Medios de Producción
- Gestora de Inversiones Audiovisuales La Sexta, S.A.
- La Sexta, 8
GSM Association, 7, 11
GTS Central European Holding B.V. (GTS CE)
- GTS Novera, 31
H
High Court, 6
High Tech Computer Corp. (HTC), 8
Huawei, 23, 44
Hutchison Whampoa
- H3G
- 3 Ireland, 37
- UK, 38
I
Informa
- Datamonitor, 45
Inverca Telecom, 14
ISO 9001, 22
J
JPMorgan Chase, 6
K
Korea Telecom
- KT Freetel, 11
KT Freetel (KTF), 11
- Message Talk, 11
L
Level 3 Communications, 23
LG Group
- LG Electronics, 39
M
MAPFRE Quavitae SA, 9
Morgan Stanley, 4
Motorola, 23, 45
Movius Interactive Corp., 15
N
National Geographic Society, 24
NEC, 15
Neverfail Group, 41
Nielsen, 7
Nokia, 5, 14, 23, 30, 38
Novatel Wireless, 8
O
Ofcom (UK), 25, 28
Olimpia, 48
Open Mobile, 20, 43
OpenPeak, Inc., 41
Orascom, 4
- Wind Telecomunicazioni SpA, 47
Osiptel, 22
P
Palm, 22, 37
- Treo Pro, 22, 37
PCCW, 43
- Li, Richard, 43
Player X, 41
Portugal Telecom, 4, 13, 18, 47
PSI Mobile Ltd., 37
R
Regions
- EMEA
- Czech Republic, 29, 30, 31, 32, 33, 34
- Europe, 4, 6, 8, 9, 10, 12, 16, 25, 26, 27, 29, 34, 37, 41
- France, 49
- Germany, 3, 9, 34, 35, 36
- Federal Crime Office (BKA), 34
- Ireland, 6, 9, 34, 36, 37, 41
- Isle of Man, 25
- Italy, 3, 46, 47, 48, 49
- Portugal, 4, 13, 18, 47
- Slovakia, 29, 30
- Spain, 5, 6, 7, 8, 9, 10, 11, 12, 13, 16, 24, 43
- UK, 4, 6, 7, 9, 25, 26, 27, 34, 38, 39, 40, 41, 42
- Digital Britain, 25, 26, 27, 28
- Latin America, 5, 6, 7, 13, 14, 15, 24
- Argentina, 6, 13, 15, 16, 17, 21, 48, 49
- Brazil, 13, 17, 18, 46, 47, 48
- Central America, 13
- Chile, 13, 14, 15, 19, 20
- Colombia, 13, 20
- Ecuador, 21, 22
- Mexico, 13, 22
- Peru, 13, 22, 23
- Uruguay, 15
- Venezuela, 23
Research In Motion, 31
- BlackBerry, 31, 40
S
Samsung, 8, 12, 23, 35
Seznam, c.z., 31
SIC (Colombia), 20
Sofora, 48
Sony, 21
Sony Ericsson, 21
Sprint Nextel, 7
Starbucks, 39
Stream.cz, 33
Symbian, 38
T
Tabacalera, 5
Technologies
- 2G, 45
- Edge, 8, 37
- GPRS, 8
- GSM, 7, 11, 18, 30, 44, 45, 47
- 3G, 12, 18, 19, 30, 32, 38, 40, 43, 45, 46, 47
- 3.5G, 23
- HSDPA, 8, 23, 32
- TD-SCDMA, 43
- UMTS, 8, 32
- WCDMA, 43, 44, 45
- 4G
- WiMAX, 14
- Bluetooth, 35
- Broadband, 3, 7, 9, 11, 12, 14, 15, 17, 18, 19, 23, 24, 25, 26, 30, 31, 33, 34, 38, 40, 42, 44, 45, 46, 47
- ADSL, 9, 29, 30, 31, 32, 33
- ADSL2+, 25
- Business/Operations Support Systems (BSS/OSS), 45
- Ethernet, 26
- ICT, 14, 25, 26
- IP, 15, 34
- IPTV, 24, 29, 33, 46
- Linux, 8
- Mobile Broadband, 26
- NFC, 8
- NGN, 25, 27
- SIM, 9, 38, 39
- SMS, 11, 30, 32, 35
- VPN, 34
- WLAN, 35
- Wi-Fi, 17, 22, 25, 26, 39
Telco SpA, 46, 47, 48, 49
Telecom Argentina, 15, 48, 49
Telecom Italia, 3, 4, 6, 13, 16, 18, 34, 46, 47, 48, 49
- Bernabe, Franco, 46, 48
- Galateri de Genola, Gabriele, 48
- HanseNet Telekommunikation, 3, 34
- TIM Brasil, 18, 46, 47, 48
- Intelig, 47, 48
- TI Media, 48
Telefónica Group, 3, 5, 25, 26
- Associates and investments
- China Netcom, 44
- China Unicom, 43, 44, 45, 46
- Portugal Telecom, 4, 13, 18, 47
- Telecom Italia, 4, 6, 13, 16, 18, 34, 46, 47, 48, 49
- Atento, 5
- España, 8, 9, 11, 12, 34
- Movistar, 8, 9, 10, 11, 12, 41
- Universal Service Obligation, 30
- Executives
- Alierta, César, 3, 5
- Anglada, Salvador, 29, 31
- Arculus, Sir David, 3
- Aznar, Enrique, 29
- Bravo, Isabel, 20
- Dunne, Ronan, 25, 28
- Fernández de Angulo, Gonzalo, 3
- Folgueiras, Andrea, 34
- Haas, Markus, 35
- Johansen, Matts Erik, 33
- Lavilla, Antonio, 3
- Linares, Anselmo, 29
- Linares, Julio, 3, 5, 14
- López, Mark, 24
- Matejovsky, Petr, 32
- Muñoz, Claudio, 5
- Perdomo, José, 31
- Plumb, David, 41
- Pruchnow, Johannes, 34, 36
- Rampling, Peter, 42
- Rodriguez, Fernando, 24
- Schüler, Lutz, 35
- Smith, Jaime, 3, 34, 35
- Urdangarin, Iñaki, 7
- Vela, Jose Ramon, 23
- Vyhlidalova, Jane, 30, 32
Zaplana, Eduardo, 29
- Ex-executives
- Campbell, Justine, 4
- Patel, Vik, 4
- Latinoamérica, 3, 13, 34
- Argentina, 16, 21
- Brazil, 17, 18
- Chile, 19, 20
- Colombia, 20
- Mexico, 22
- Peru, 22, 23
- Telefónica Empresas, 5, 15
- Telefónica International Wholesale Services, 23
- USA, 24
- Venezuela, 23
- VIVO (Brazil), 18
- Meditel (Morocco), 4
- Movistar, 8, 9, 10, 11, 12, 16, 19, 20, 21, 22, 23, 41
- Argentina, 16, 21
- Chile, 19
- Colombia, 20
- Mexico, 22
- Venezuela, 23
- New Digital Families, 40
- Products and services
- 1188, 32
- Ask Lucy, 38
- Business Flex, 36
- Flat Tariff Weekend, 10
- Genion (Germany), 35, 36
- Movistar En Casa, 16
- O2 Calling, 31
- O2 Hardware, 36
- O2 Inclusive, 35
- O2 Joggler, 41
- O2 Mobile Flat, 35
- O2 NEON, 30, 31
- O2 Stream Music, 33
- pay-TV, 17, 19, 31
- Respuesta Profesional de Telefónica, 11
- selloMovistar, 21
- SIMple, 9
- simplicity, 9, 38
- Terra TV, 24
- TOTAL, 22
- TRIO, 17
- Telco SpA, 46, 47, 48, 49
- Telefónica Europe, 3, 4, 6, 9, 25, 26, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42
- Applications Centre of Excellence, 41
- Be Un limited (UK), 34
- Czech Republic, 29, 30, 31, 32, 33
- Fonic, 9
- Germany, 3, 34, 35, 36
- Ireland, 36, 37
- Kvido, 30
- Manx Telecom (Isle of Man), 25
- O2 Events, 34
- O2 Group, 4
- O2 TV, 31, 32
- O2 World, 34
- O2 X Awards, 42
- Telefónica Deutschland, 3, 34, 35
- UK, 4, 25, 38, 39, 40, 41, 42
- Terra Networks, 5, 7, 24
- Project Atom, 24
Telenity, 13
Telmap Ltd, 41
Time Warner, Inc.
- CNN, 24
- Turner Broadcasting System, Inc. (TBS, Inc.)
- TNT, 24
Truvo, 37
Turkcell Holding A.., 3
Twitter, 39
U
United Internet, 3
Universidad Adolfo Ibáñez
- Octantis, 19
V
Verizon, 39
Verizon Communications
- Verizon Wireless, 39
Virgin Group, 25, 26, 42
- Virgin Media, 25, 26, 42
Vivo Participações, 13, 17, 18
- Lima, Roberto, 18
Vodafone Group, 3, 4, 6, 8, 10, 12, 25, 27, 34, 37, 38, 39, 40, 47
- Arcor, 34
- Germany, 34
- Ireland, 37
- Spain, 8, 12
- UK, 4, 25, 38, 39, 40
W
Walt Disney Company, The, 24
- Entertainment Sports Programming Network (ESPN), 24
Y
Yahoo!, Inc.
- Flickr, 35, 39
Yoigo, 12
Z
Zed Group, 41
- Player X, 41
ZTE, 44
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