Telefonicawatch, issue 2009.02 snapshot
9 April 2009
Management conferences were held by Telefónica in Uruguay and Spain, with senior executives presenting the objectives for the mid-term to managers. The Latin America conference focused on the division’s success in becoming the company’s growth engine, and emphasised the role that the division needs to play in supporting future ambitions. In Spain, meanwhile, European managers were urged to focus on finding new opportunities to exploit, as the “digital world” becomes a reality. [pp.27,32,44-45.]
Issue: 2009.02
Covering: Mid-February to early-April 2009
Published: April 2009
Next issue: May 2009
Delivering valuable insight into the labyrinth that is Spain’s global telco giant. A unique monthly report for the industry.
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EXECUTIVE BRIEF
MAIN STORIES: Telefónica released its full-year results for 2008, demonstrating resilience in a challenging economic environment. The results were well received, although ambitions for 2009 are being scaled back. [pp.3-23.]
Telefónica and Vodafone announced a network-sharing deal covering Spain, the UK, Germany, Ireland, and, potentially, the Czech Republic. The agreement entails Telefónica Europe overcoming previously expressed scepticism over the benefits of network-sharing, and the companies were quick to stress that the new deal would not lead to a reduction in competition, while nevertheless collectively saving nearly EUR55m-per-year. [pp.24-25.]
Management conferences were held by Telefónica in Uruguay and Spain, with senior executives presenting the objectives for the mid-term to managers. The Latin America conference focused on the division’s success in becoming the company’s growth engine, and emphasised the role that the division needs to play in supporting future ambitions. In Spain, meanwhile, European managers were urged to focus on finding new opportunities to exploit, as the “digital world” becomes a reality. [pp.27,32,44-45.]
In Spain, Telefónica reacted to rising unemployment and a dramatic recession by appealing to customer loyalty, with price cuts for unemployed customers, and advice for consumers on how best to reduce communications costs. Guillermo Ansaldo, Chief Executive of the Spanish division, said the company would not engage in a price war, but still acknowledged that his mobile unit will need to emphasise competitive tariffs and attractive subsidised deals on new smartphones. [pp.33-34.]
GROUP: Telefónica was linked to the acquisition of several fixed-line broadband assets in Germany. The prospects of acquiring Hansenet from Telecom Italia were revisited, while a bid for ISP United Internet was also rumoured. Elsewhere, Telefónica Chairman César Alierta ruled out major acquisitions, but indicated that any acquisition proposals by divisional Chief Executives could be backed by the Board. [pp.27,29.]
Telefónica was rumoured to have signed an exclusive distribution deal for Palm’s hot new Pré smartphone. However, the Group was said to have expressed displeasure over Nokia’s plan to preload Skype on its N97 handset, but indicated it had no objections to the VoIP application being made available on the Apple App Store for use on the iPhone. [pp.30-31,61.]
ESPAÑA: Telefónica España was named as the launch partner for the Novatel MiFi mobile hotspot, which enables users to share a Wi-Fi or 3G connection with several devices. A similar service was launched by Telefónica in Argentina. Telefónica also demonstrated an HSPA+ mobile broadband device with Sierra Wireless. 3G customers are to be offered netbooks from Compaq following a deal with Hewlett-Packard. [pp.34-35,45.]
Telefónica’s rivals in Spain are considering the potential for collaboratively investing in the roll out of a next-generation network in the country, to overcome prohibitive costs. [p.36.]
Telefónica and Alcatel-Lucent are to conduct an “extensive” pilot for interactive ‘red button’ advertising on the Imagenio IPTV platform. Telefónica also heralded the introduction of new interactive advertising services across broadband, mobile, and TV platforms, which it claims will enable advertisers to better target customers in fragmented markets. [pp.37,39.]
The Movistar Virtual Developer Lab was announced. The testing service, based on DeviceAnywhere technology, enables remote testing on physical handsets of applications for deployment on the Movistar mobile network. [p.38.]
A pilot trial of NFC mobile payments is underway with applications provider Sermepa. The new solution is intended to enable the details of several credit and debit cards to be maintained on a single SIM. [p.39.]
LATINOAMÉRICA: Telefónica is to promote telepresence video-conferencing as a preferred partner of Cisco in Latin America, as it attempts to build its presence as a provider of services to multi-national corporations. [p.40.]
The rollout of Microsoft Windows Live services across Movistar mobile networks in Latin America was heralded, with phased launches expected from early-2009. [p.42.]
Device startup modu is to distribute its customisable handsets across Latin America following a deal with Telefónica. Meanwhile, Telefónica is entering a partnership with Chilean manufacturer Bess Mobile to make mobile phones and fixed and wireless modems for the local market from a factory in Venezuela. [p.43,52.]
Movistar Argentina is extending its HSDPA 3.5G network, with the aim of covering three-quarters of the country by mid-2009. Venezuela also saw its 3G network footprint expanded. [pp.46,52.]
Bundled high-speed broadband and pay-TV services were launched by Telefónica in Brazil, in conjunction with TVA. The bundled offering will be available on the telco’s new fibre network, as plans for IPTV-over-copper appear unattractive. A pay-TV bundle could be imminent in Argentina, as Telefónica is in talks with satellite broadcaster DirecTV over triple-play services. A pay-TV promotion was also launched in Venezuela. [pp.47,52.]
There were concerns regarding Vivo’s performance in terms of net mobile additions in the slowing Brazilian market, although some analysts saw reason for confidence. Portugal Telecom’s Chief Executive in the country also floated the idea that Vivo could start taking market share from fixed-line players as fixed-mobile substitution becomes more viable. [pp.48-49.]
The European Investment Bank approved a EUR100m loan to Movistar Colombia for development of its mobile network, as the unit announced a EUR140m plan to increase GSM coverage and expand HSDPA coverage to nearly half the population in 2009. In Ecuador, Movistar launched a EUR30m bond issue. [pp.49,50.]
Negotiations are continuing regarding a renewal of Movistar Mexico’s licence, with some uncertainty regarding whether Movistar would be able to offer additional services such as push-to-talk without additional payment. Telefónica del Perú’s operating licence was extended to 2023, after some wrangling, and the telco is now applying for a further extension. [pp.50,51.]
Telefónica del Perú is working with the country’s government to roll out fixed-line voice and broadband services to rural areas, using EUR36m of state funding. [p.51.]
Movistar Uruguay ended the year as the leading mobile operator in terms of market share in the country, just ahead of state-owned Ancel. [p.51.]
TELEFÓNICA EUROPE: Telefónica Europe signed a deal with Amdocs for the provision of a new mobile internet front-end for customers across its footprint, with services already live in the Czech Republic and UK. Nokia Siemens Networks was handed a deal to be sole supplier of 2G and 3G infrastructure in Slovakia and several Czech cities. [pp.53,54.]
NFC trials are underway in the Czech Republic, testing the contactless payment system for use on public transport and with selected retailers. [p.55.]
A new loyalty programme was added in the Czech Republic, while O2 UK extended its Priority Club to all contract subscribers, introduced a ‘friends and family’ version of its simplicity contract, and increased promotional efforts for its Surprises pre-pay scheme. In Germany, the Loop pre-paid SIM promotion was re-launched. [pp.55,57,65-63.]
O2 Germany is to buy more than 80 retail outlets from freenet AG, as it expands and updates its distribution network in the country. [p.57.]
HSPA+ services are to be made available in Germany in H209, with the operator working in partnership with Huawei. A raft of further mobile broadband offers were also announced. [p.58.]
There were signs that O2 Ireland is beginning to make an impact on the market for corporate mobile services, as rivalry with market leader Vodafone intensifies. O2 Analyser, a telecoms expense management tool, was launched for business customers. [pp.59-60.]
There were reports of job cuts at O2 UK call centres, although it was maintained that this was part of ongoing restructuring, rather than economy-driven redundancies. O2 UK Chief Executive Ronan Dunne has indicated that cuts due to market conditions remain unlikely. [pp.61,64-66.]
There were reports that O2 UK was set to clear stocks of iPhones ahead of a new version of the handset in the summer, and it was indicated that O2′s exclusivity agreement with Apple would cover the new device. O2 Joggler, a device for managing personal information, was launched. [p.64.]
ASSOCIATES & INVESTMENTS: Ericsson and Alcatel-Lucent trumpeted deals with China Unicom for 3G infrastructure. There were reports that Unicom had secured an iPhone contract with Apple. Portugal Telecom reported strong results, boosted by Vivo’s performance. Telecom Italia said results showed its cost-cutting programme was on track, but there were management concerns regarding continued efforts to force a network sell-off. [pp.68-78.]
EXTRACT
CZECH REPUBLIC
NSN handed 2G and 3G deal
Telefónica Europe awarded a contract to Nokia Siemens Networks (NSN) to extend its mobile infrastructure in the Czech Republic and Slovakia.
The three-year deal, the vendor said, will see it acting as the sole supplier of 2G and 3G infrastructure in Slovakia, as well as the Czech Republic’s two major cities, Prague and Brno. However, the 3G portion of the contract in Slovakia is optional.
NSN said it will supply Telefónica O2 Slovakia and Telefónica O2 Czech Republic (TOCR) with its Flexi base stations, providing the operator with “significant savings” in terms of required space and power consumption, and a smooth migration path to next-generation network standard Long Term Evolution (LTE). It will also provide O2 with network implementation and maintenance services.
” We are committed to offering our customers the best services, and our continued cooperation with Nokia Siemens Networks will ensure a smooth expansion of our 2G and 3G mobile networks in Prague and Brno by state-of-the art technology.”
– Petr Slovacek, Vice President, Operations, Telefónica O2 Czech Republic.
NSN did not disclose the value of the contract, but said it “reaffirms” its role as a strategic partner for Telefónica’s operations in the two countries. In October 2008, TOCR announced it had recruited Chinese vendor Huawei Technologies to upgrade its 2G network and expand its 3G infrastructure in Prague and Brno (Telefónicawatch, 2008.09).
” On completing the trial of our Flexi EDGE BTS, O2 opted to go with us because they recognised that our unique design and architecture is one of the most cost-efficient and environmentally sustainable solutions available in the industry today. The scope of the deal is significant as it consolidates our position as their lead supplier from now until 2011. ”
– Thomas Riedel, NSN.
The deal follows an announcement in February 2009 that highlighted NSN’s involvement in the rollout of 3G services in Spain (Telefónicawatch, 2009.01).
[Further reference: Nokia Siemens Networks to expand O2's delivery of high-quality mobile services -- Nokia Siemens Networks, 26 February 2009.]
Telefónica O2 Czech Republic starts NFC trials
Telefónica O2 Czech Republic (TOCR) announced it is collaborating with the municipality of Pilsen transport authority to conduct multi-application near-field communication (NFC) trials, using NXP’s MIFARE contactless technology, starting from March 2009.
The trials, which will be conducted in two phases and last nine months, will allow participants to use NFC handsets to pay for entrance to entertainment facilities, goods in participating retail outlets, and travel.
In the first phase, which ends in June 2009, customers will be able to download the NFC transit application via the TOCR network, while in the second phase, end users will be able to top-up their e-wallet and buy bus tickets directly from their NFC-enabled handset, using MIFARE4Mobile technology, again over TOCR’s network.
” This project is a unique opportunity for [TOCR] to collect important user and business partners’ experience, and fine tune the NFC business model essential to a successful commercial rollout expected [at the] end of 2009. [TOCR will] hereby demonstrate how a mobile network operator, a service provider, and a technology provider can cooperate in an environment where rules are still undefined. ”
– David Brendl, Head of m-Commerce and NFC Product Development, Telefónica O2 Czech Republic.
The Czech trials follow earlier O2 trials in the UK, and come at a time when Telefónica España is also looking at NFC mobile payment technology with Sermepa (see separate report).
[Further reference: Telefónica O2 Czech Republic & Transport municipality of Pilsen present NFC-based integrated city card in Czech Republic -- O2, 18 February 2009.]
New loyalty scheme for TOCR
Telefónica O2 Czech Republic (TOCR) introduced a new loyalty programme in March 2009 to replace the existing Benefit scheme.
The O2 Extra programme will be available to broadband, fixed-line, and pre-pay customers, and will offer opportunities to obtain tickets for concerts and sporting events, as well as offers from partners. Customers must register for the programme, and a business-oriented version for corporate customers is also to be launched.
[Further reference: O2CR expands loyalty programme -- DMeurope, 18 March 2009.]
TOCR launches Top-up and Win contest
Telefónica O2 Czech Republic announced a “Top-up and Win” competition, offering all pre-paid customers the chance to win prizes, such as gaming consoles, iPods, mobile phones, notebooks, O2 credit top-up coupons, televisions, or vouchers for the purchase of a wide variety of goods, at every top-up. The top prize each month is a luxury holiday or “adrenalin experience” worth CZK 150,000 (EUR5,518).
Any customer topping up between 23 February and 31 May 2009 will be automatically entered into the competition, but they need to log onto the company’s website to find out if they have won.
Each day, 150 winning top-up times will be published with a corresponding prize on the website, and the customer who tops-up their credit at that time, or at the time closest to it, wins the prize that corresponds with that time.
[Further reference: Top Up and Win - a new contest for O2 prepaid customers -- O2, 23 February 2009.]
TOCR offers 30%-discount on NEON tariffs
Telefónica O2 Czech Republic (TOCR) announced a promotion, offering 30%-discount on their monthly fee for the entire duration of an agreed-upon commitment period for customers signing up to an unlimited O2 NEON tariff, or the O2 [:kul:] youth tariff.
The promotion was set to run for the first two weeks of March 2009, and customers signing for contracts of two or three years will receive the reduction for the duration of their agreement.
The company is also offering customers who choose the O2 NEON XL tariff a 50%-discount until the end of March 2009.
” We introduced a similar short-term event for the first time last year and it was very well received. Therefore, we decided to repeat it and offer our customers the opportunity to call or send messages for a truly exceptional price. For the duration of this offer, new customers will even have the opportunity to use a two-month trial period, during which they can see whether the concept of tariffs with unlimited calling is beneficial to them. They can then decide whether they want to keep their new tariff or stop using it without being penalised. “
– Jan Karas, Director for Segment Marketing, Telefónica O2 Czech Republic.
[Further reference: 30% off O2 NEON and O2 [:kul:] – O2, 26 February 2009.]
TOCR re-appoints Zabka as spokesman
Telefónica O2 Czech Republic (TOCR) announced the re-appointment of Martin Zabka as company spokesman. He previously held this position for four years, before taking a “short break”.
The appointment follows the departure of Vlastimil Srsen, the company’s Media Relations department head, who, over the past few months, had also assumed the role of company spokesman.
” [Srsen] accepted a position in the state sector. I would like to thank him for his excellent work for our company and wish him further success in his career. At the same time, it is with pleasure that I state that Martin Zabka is returning to the position of Telefónica O2 spokesman. ”
– Jiri Suchman, Director for Public Affairs and Regulation, Telefónica O2 Czech Republic.
[Further reference: Martin Zabka is once again the spokesman for O2 -- O2, 4 March 2009.]
TABLE OF CONTENTS
3 Telefónica Group
3 Financial reports
3 Telefónica Q4 and FY08 results
3 Telefónica Group
3 Overview
4 Telefónica board payments fall in 2008
4 Brokers’ reports
4 Telefónica Group, Financial highlights Q4 and FY08
5 Revenue
6 Telefónica, revenue by region, Q4 and FY08
7 OIBDA
8 Telefónica, OIBDA by region, Q4 and FY08
9 Customer numbers
9 Telefónica, customer numbers (‘000), Q4 FY08
10 Capex and cashflow
10 Telefónica, capital expenditure, Q4 and FY08
10 Forecasts revised downwards, but still positive
11 Telefónica España
11 Overview
11 Telefónica España, financial highlights, Q4 and FY08
12 Customer numbers
13 Telefónica España, customer numbers (‘000), Q4 FY08
13 Wireline
14 Telefónica España, wireline business, financial results, Q4 and FY08
14 Telefónica España, revenue by type, Q4 and FY08
15 Wireless
15 Telefónica España, wireless business, financial results Q4 and FY08
16 Telefónica España, wireless business, revenue by type, Q4 and FY08
16 Telefónica España, wireless business, key performance indicators, Q4 FY08
17 Telefónica Latinoamérica
17 Overview
18 Telefónica Latinoamérica, financial highlights, Q4 and FY08
18 Customer numbers
19 Telefónica Latinoamérica, customer numbers (‘000), Q4 FY08
19 Telefónica Europe
19 Overview
20 Telefónica Europe overall, financial highlights, Q4 and FY08
21 Customer numbers
21 Telefónica Europe overall, customer numbers (‘000), Q4 FY08
22 Atento Group
22 Atento Group, financial highlights, Q4 and FY08
23 Analyst reaction
24 Marketing
24 Telefónica to sponsor Davis Cup
24 Networks
24 Telefónica and Vodafone confirm European network deal
25 Products and services
25 Telefónica joins universal charger effort
25 Telefónica Europe surrendering hard-earned network independence?
26 Research
26 Strategy
26 Alierta calls for “regulatory certainty”
26 Alierta’s views echoed by the industry
27 Alierta interviewed by Sunday Times on UK visit
27 Movistar and O2 to become principal Telefónica brands
28 Community
28 Telefónica to lead emissions reduction initiative
29 Telco SpA
29 Telefónica writes down TI stake
29 Acquisitions and disposals
29 Telefónica eyes German broadband rivals
30 Handsets
30 Operators in spat with Nokia over Skype client
30 Telefónica linked to exclusive Palm Pré deal
31 Operators in spat with Nokia over Skype client cont’d
31 Telefónica plans LiMo handset in 2009
32 Telefónica España
32 Competitors
32 Viana-Baptista considered for Ono role
32 Strategy
32 “GPS” transformation programme planned for Telefónica
33 Management
33 Telefónica España recognised for top management
33 Tariffs
33 Telefónica hints at aggressive price cuts in Spain
33 High-end devices may be exception to plans…
34 Market statistics
34 IE Markets predicts Movistar to increase market share
34 Unemployed customers to be offered tariff discounts
34 Mobile broadband
34 Telefónica España to offer HP netbook
35 Telefónica to deploy Novatel Wi-Fi hotspots
35 Sierra collaborates with Telefónica on HSPA+ demo
36 Network
36 Telefónica competitors ponder rival network investment
36 Two new MVNO deals agreed in Spain
37 IPTV
37 Telefónica conducts interactive TV ad pilot
38 Partners
38 Telefónica, Mobipay in mobile parking venture
38 Samsung and Telefónica agree distribution deal
38 NEC highlights Keteke social-networking links
38 Movistar launches developer lab with DeviceAnywhere
39 Products and services
39 Telefónica to launch customised car kits
39 NFC trials start with Sermepa in Europe
39 Telefónica heralds new marketing approach
40 Regional investment
40 Telefónica trumpets telepresence offering
40 Regulatory
40 Fixed-line fees regulation temporarily eased
41 ECTA slams Spain and Telefónica on network investment
42 Telefónica Latinoamérica
42 Regional deals
42 Telefónica to deliver Windows Live across LatAm
43 modu signs distribution deal with Telefónica
44 Regional development
44 Telefónica executives emphasise importance of LatAm
45 Linares confident of continued LatAm growth
45 Analysts cagier on prospects for LatAm growth
46 Atento
46 Argentina
46 Movistar Argentina boosts 3G coverage
46 New Wi-Fi service launched by Movistar Argentina
47 Telefónica to partner DirecTV for bundled offering?
47 Brazil
47 Telesp launches IPTV bundles
48 Brazil — Vivo
48 Vivo to absorb Telemig
48 Worries over Vivo market share
49 Chile
49 PT executive predicts Vivo impact on fixed-line sector
49 Colombia
49 EUR100m loan approved for Movistar expansion
49 Movistar interconnection appeal rejected
50 Telefónica to invest COP 465bn to expand mobile services
50 Ecuador
50 Telefónica Ecuador sells $40m in bonds
50 Mexico
50 Negotiations ongoing on Movistar licence renewal
51 Peru
51 Telefónica partners government for telephony rollout
51 Telefónica del Peru’s licence extended to 2023
51 Uruguay
51 Movistar shades lead in mobile market
52 Venezuela
52 Telefónica signs local manufacturing agreement
52 Digital TV promotion launched in Venezuela
53 Telefónica Europe
53 Group
53 Telefónica Europe selects Amdocs for new portal
54 Czech Republic
54 NSN handed 2G and 3G deal
55 Telefónica O2 Czech Republic starts NFC trials
55 New loyalty scheme for TOCR
56 TOCR launches Top-up and Win contest
56 TOCR offers 30%-discount on NEON tariffs
57 TOCR re-appoints Zabka as spokesman
57 Germany
57 O2 Germany to acquire freenet shops
58 O2 to launch HSPA+ with Huawei
58 Versatel extends Telefónica partnership
59 Ireland
59 O2 trumpets success of BeTheDifference campaign
59 O2 recruits Telmar for spare parts management
59 Vodafone and O2′s B2B battle heats up
60 Isle of Man
60 Manx telecom cuts data charges
60 O2 lends support to contentious Ryanair service
60 O2 Ireland launches expense management tool
61 Poland
61 Slovakia
61 New sales director in Slovakia
61 United Kingdom
61 Some O2 UK job cuts in contact centre reorganisation
61 Skype now available on O2 network
62 O2 announces £5.5m for Surprises marketing campaign
62 O2 launches new friends and family simplicity offer
63 Fake charger discovery prompts recall
63 O2 Priority scheme extended
63 O2 to reward Litmus trial participants
64 “…out of context…”
64 Dunne interviewed
64 The economy
64 O2 launches O2 Joggler device
64 O2 to clear iPhone stock for new device?
65 “…out of context…”
65 Dunne interviewed Cont’d
65 The economy cont’d
65 Q4 FY08 financial performance
65 The Apple relationship (also see separate report)
65 2008′s near-field communication trials
65 Mobile broadband demand
65 UK operators to jointly publish browsing data
66 “…out of context…”
66 Dunne interviewed Cont’d
66 Network coverage and capacity
66 O2 ties with Walkers for cross-network SMS promotion
67 Commission scheme draws further flak
68 Associates and investments
68 China Unicom
68 Ericsson and Alcatel-Lucent handed 3G deals
69 China Unicom boosts subscriber growth
69 China Unicom pursues iPhone agreement
70 Deal already done?
70 Unicom plans business intelligence, billing upgrades
71 Portugal Telecom
71 Operators plan upgrades to allow service bundling
71 Vivo helps PT double net profit…
72 …as Bava targets scale in TV market
73 Telecom Italia
73 …and African operations continue subscriber growth
73 TI claims progress in turnaround plan…
74 …but dividend cut raises Telco questions
75 3 merger talks resurface
75 Bernabe criticises fixed-line sell-off plans…
75 …but espouses other divestments
76 Access services scheme likely to get EU nod — report
76 TI trumps Telefónica in Intelig deal — report
77 TI launches four-, seven-year bonds
77 Brazilian arm plots anti-churn strategy
79 Index
INDEX
A
ABC, 65
Acotel Group, 74
- Noverca, 74
Advertising Standards Authority, 63
Airtricity, 59
Airwave Safety Communications Ltd, 3, 7, 19
Alcatel-Lucent, 37, 68, 69
Alibaba.com, 68
Amdocs, 53
América Móvil, 27, 45, 46, 48, 51
- Claro, 46, 48, 51
Anatel, 48
Ancel, 51
Anschutz Entertainment Group (AEG), 62
Apple, 30, 61, 64, 65, 69, 70
- iPhone, 19, 30, 61, 64, 65, 69, 70
- iPod, 37
AsiaInfo, 70, 71
Asus, 58
AT&T, 27
B
Banco Bilbao Vizcaya Argentaria, 3
Banco BPI SA, 71
Barablu, 36
Barclaycard, 39
Bernstein, 4
Bess Mobile, 52
BNP Paribas, 24
Brasil Telecom, 48
British Broadcasting Corporation, 60, 66
BSkyB, 27
Buongiorno, 62
C
CANTV, 52
CCOO, 34
ChangingWorlds, 53
China Mobile, 27, 68, 69, 70
China Telecom, 68, 69, 70, 71
Cisco Systems, Inc., 40
CMT (Spain), 40, 41
Commissao de Valores Mobiliarios (Brazil), 73
Communications Workers Union, 61
comScore, 65
Consumer Electronics Show, 30
Credit Suisse Group CS, 4
CRH, 59
D
Daiwa, 23
Datamonitor, 69
Dell, 59
Deutsche Telekom, 29, 41
- T-Mobile, 25, 61, 65, 66
- UK, 65
DeviceAnywhere, 38
DirecTV, 47
DZ Bank, 29
E
eBay, 61
- Skype, 30, 31, 61
ECTA, 41
Eircom, 25
- Meteor, 25
Endemol N.V., 3, 7
Ericsson, 68, 69
ETB, 49
Etecsa, 75
European Union, 13, 25, 76
- European Commission, 76
- European Investment Bank, 49
F
Facebook, 66
Fitel (Peru), 51
Ford Motor Co., 37
Fortis, 23
France Télécom, 33, 36
- Orange, 25, 30, 31, 34, 36, 38, 63, 64, 65
- Orange UK, 63, 65
freenet AG, 57
G
Glanbia, 59
GlaxoSmithKline Beecham, 59
Google, 31, 66
- Android, 31
- YouTube, 60
GSM Association, 25, 26, 28, 65
H
Hansenet, 29, 75
Hewlett-Packard, 34
- Compaq, 34
Hispasat, 26
Huawei, 52, 54, 58, 68, 69
Hutchison Whampoa, 27
- H3G
- UK, 65
I
Intel, 34
Intelig, 76
International Tennis Federation, 24
Ipsos, 33
J
Jazztel, 36
JPMorgan, 25
K
Kabel Deutschland, 57
KDDI Group, 68
L
LG, 62
LiMo Foundation, 31
M
Mediaset, 75
- Berlusconi, Silvio, 75
Meridian Delta Dome Ltd, 62
Merrill Lynch, 77
Microsoft, 34, 42
Mobile World Congress, 26, 28, 30, 35, 38, 39, 58
Mobipay, 38
Modu, 43
Morgan Stanley, 4, 25
Motorola, 25
MTC, 51
MVNOs, 36, 57, 74
N
NEC, 38
NewBay Software, 62
News Corporation, 75
- BSkyB, 27
New York Stock Exchange, 48
Nokia, 30, 31, 54, 68
Nokia Siemens Networks, 54, 68
Novatel Wireless, 35, 46
NTT, 31
- DoCoMo, 31
NXP, 55
O
O2 Arena, 62
OnAir, 60
Ono, 32
Open Mobile, 25
Orascom
- Wind Telecomunicazioni SpA, 75
Ovum, 26
P
Palm, 30
- Pré, 30
Portugal Telecom, 48, 49, 71, 72, 73
- Meo, 72
Portugal Telecom, Bava, Zeinal, 72
R
RBS 6 Nation, 59
RCS&RDS, 36
- Digi.Mobile, 36
Regions
- EMEA
- Czech Republic, 9, 19, 20, 24, 53, 54, 55
- Europe, 3, 5, 7, 9, 10, 12, 13, 19, 20, 21, 23, 24, 25, 26, 27, 29, 30, 34, 35, 38, 39, 40, 41, 45, 49, 53, 54, 57, 58, 60, 62, 65, 74, 75, 76
- France, 33, 36
- Germany, 9, 19, 20, 21, 24, 25, 29, 53, 57, 58, 59, 75
- Ireland, 19, 20, 24, 25, 53, 59, 60, 66
- Isle of Man, 60, 61
- Italy, 29, 43, 73, 74, 75, 76, 77, 78
- Poland, 61
- Portugal, 48, 49, 71, 72, 73
- Slovakia, 21, 54, 61
- Spain, 3, 4, 5, 9, 12, 22, 24, 25, 26, 27, 30, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 46, 47, 54
- UK, 19, 21, 24, 25, 27, 30, 33, 36, 39, 41, 53, 55, 61, 62, 63, 64, 65, 66
- Latin America, 3, 5, 7, 9, 10, 17, 23, 30, 32, 33, 40, 42, 43, 44, 45, 49
- Argentina, 17, 18, 22, 42, 43, 46, 47
- Brazil, 5, 9, 17, 18, 22, 45, 46, 47, 48, 49, 71, 73, 76, 77
- Central America, 22
- Chile, 9, 18, 42, 43, 49, 52
- Colombia, 9, 18, 22, 42, 49, 50
- Ecuador, 42, 50
- El Salvador, 42
- Guatemala, 42
- Mexico, 9, 17, 18, 22, 42, 43, 50
- Nicaragua, 42
- Panama, 42
- Peru, 9, 18, 22, 42, 51
- Uruguay, 42, 44, 51
- Venezuela, 9, 17, 18, 22, 42, 52
Research In Motion, 25
Royal Bank of Scotland, 4
Ryanair, 60
S
Samsung, 38, 63
Sapo, 71
SCT (Mexico), 50
Sermepa, 39, 55
Siemens, 54
Sierra Wireless, 35
Singapore Telecom, 68
SK Telecom, 31
Skype, 30, 31, 61
Société Générale, 4, 23
Strategy Analytics, 31
Symbian, 31
T
Technologies
- 2.5G, 43
- 2G, 24, 39, 54, 68, 78
- CDMA, 52, 69
- Edge, 49, 54
- 3DTV, 26
- 3G, 24, 30, 34, 39, 43, 46, 54, 64, 68, 69, 78
- 3.5G, 46, 50, 52
- HSDPA, 46, 50, 52, 58, 74
- HSUPA, 58
- 4G
- LTE, 54
- ADSL, 9, 13
- ADSL2+, 58, 63
- Bluetooth, 34, 39
- Broadband, 5, 9, 10, 12, 13, 14, 17, 18, 19, 21, 24, 26, 27, 29, 34, 35, 37, 39, 41, 44, 46, 47, 49, 52, 55, 58, 60, 63, 64, 65, 66, 71, 72, 75, 76
- Business/Operations Support Systems (BSS/OSS), 70
- DSL, 5, 21, 29
- Ethernet, 34, 64
- GPRS, 74
- GSM, 17, 25, 26, 28, 43, 50, 52, 57, 65, 68, 73, 74
- HSPA+, 35, 58
- ICT, 28, 39, 40
- IPTV, 37, 38, 47, 72
- Java, 42
- Linux, 31, 35
- LLU, 9, 13, 74
- MMS, 62
- Mobile Broadband, 34, 65
- NFC, 39, 55, 65
- NGN, 26, 41, 54, 68
- P2P, 16
- PSTN, 61
- R&D, 20
- SIM, 30, 36, 39, 42, 57, 62, 64, 66
- SMS, 16, 33, 38, 42, 57, 60, 61, 62, 66, 68
- TD-SCDMA, 69
- UMTS, 17, 49, 74
- VoIP, 30, 36, 61, 74
- WCDMA, 68, 69, 70
- Wholesale line rental, 13, 40
- WLAN
- Wi-Fi, 30, 34, 35, 39, 46, 61, 69
Telco SpA, 29, 73, 74, 77
Telecom Italia, 3, 29, 43, 48, 73, 74, 75, 76, 77, 78
- Bernabe, Franco, 73, 75
- Telecom Italia Mobile, 75
- TIM Brasil, 48
Telefónica Group, 3, 4, 22, 54
- Associates and investments
- China Unicom, 68, 69, 70
- Portugal Telecom, 48, 49, 71, 72, 73
- Telecom Italia, 3, 29, 43, 48, 73, 74, 75, 76, 77, 78
- Atento, 22, 46
- Climate Change Office, 28
- España, 5, 6, 7, 8, 10, 11, 12, 13, 14, 15, 16, 32, 33, 34, 35, 37, 38, 39, 55
- Movistar Virtual Developer Lab, 38
- Universal Service Obligation, 11, 13, 14, 15
- Executives
- Alierta, César, 4, 10, 25, 26, 27, 32, 44, 66
- Álvarez-Pallete Lopez, Jose Maria, 44
- Amatriaín, Bélen, 24
- Ansaldo, Guillermo, 12, 32, 33, 34
- Astiaso, Fernando, 54
- Dev, Vivek, 54
- Dowd, Ben, 67
- Dunne, Ronan, 28, 61, 64, 65, 66
- Erskine, Peter, 25
- Ezcurra, Luis, 35
- Fernández Valbuena, Santiago, 17
- Field, Tanya, 53, 65
- Gilpérez López, Luis Miguel, 42
- Johnston, Alistair, 62, 64
- Karas, Jan, 56
- Key, Matthew, 20, 25, 27
- Linares, Julio, 32, 44, 45
- Lynch, Jude, 60
- Magnalardo, Cristian, 46
- Palenik, Richard, 61
- Parton, James, 63
- Perdomo, Jose, 54
- Rampling, Peter, 62
- Slovaek, Petr, 54
- Smith, Jaime, 57, 58
- Suchman, Jiri, 57
- Used Aznar, Enrique, 54
- Zabka, Martin, 57
- Ex-executives
- Portela, Rosalia, 32
- Viana-Baptista, Antonio, 32
- Latinoamérica, 5, 6, 7, 8, 9, 10, 17, 18, 19, 32, 42, 44
- Argentina, 6, 8, 46
- Brazil, 6, 8, 47
- Brazil (TVA), 47
- Chile, 6, 8, 49
- Colombia, 6, 8, 49, 50
- Mexico, 6, 8, 50
- Peru, 6, 8, 51
- Telefónica International Wholesale Services, 6, 8
- Uruguay, 6, 8
- Venezuela, 52
- Voype, 42
- Management Convention (Latin America), 44
- Móviles, 6, 8, 39
- Ecuador, 6, 8
- Uruguay, 6, 8
- Venezuela, 6, 8
- Movistar, 24, 27, 30, 34, 38, 42, 46, 49, 50, 51, 52
- Argentina, 46
- Colombia, 49, 50
- Mexico, 50
- Peru, 51
- Venezuela, 52
- Products and services, 55, 63
- Connected Car, 39
- DUO, 12
- Imagenio, 37, 38
- Keteke, 38
- O2 [kul], 56
- O2 Analyser, 60
- O2 Bluebook, 62
- O2 Joggler, 64
- O2 Loop, 57
- O2 NEON, 56
- pay-TV, 5, 9, 10, 12, 17, 18, 27, 44, 47
- Portable Office, 57
- simplicity, 62
- Surfstick Speed, 58
- TRIO, 12, 47
- Trío Xtreme, 47
- Telco SpA, 29, 73, 74, 77
- Telefónica Audiovisual Services, 26
- Telefónica Europe, 6, 8, 19, 23, 24, 25, 26, 27, 28, 29, 30, 31, 33, 41, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67
- Czech Republic, 19, 21, 54, 55, 56, 57
- Germany, 29, 41, 57, 58, 59
- Ireland, 24, 25, 59, 60, 66
- Litmus, 63
- Manx Telecom (Isle of Man), 60, 61
- Slovakia, 54, 61
- Telefónica Deutschland, 58
- UK, 6, 8, 19, 27, 28, 30, 31, 33, 61, 62, 63, 64, 65, 66, 67
- Telefónica I+D, 26
Telemar
- Oi, 48
Telenor, 26
Telmar Network Technology, 59
Transport for London, 39
TVA, 47
Twitter, 61
U
United Internet, 29
V
VCCP, 62
Verizon, 31
Verizon Communications
- Verizon Wireless, 31
Versatel, 58
Virgin Group, 63
- Virgin Media, 63
Vivo Participações, 6, 8, 45, 48, 49, 71, 73
- Telemig Celular (Brazil), 5, 18, 48
Vodafone Group, 24, 25, 26, 27, 29, 30, 31, 33, 34, 36, 38, 57, 59, 60, 64, 65, 74
- Arcor, 29
- Germany, 57
- Ireland, 24, 25, 59, 60
- UK, 65
W
Walkers, 66
Y
Yahoo!, 42, 66
Yankee Group, 45
Z
ZTE, 52, 68
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