Telefonicawatch, issue 2009.01 snapshot
17 February 2009
MAIN STORIES: Telefónica trumpeted a contract worth EUR350m with Deutsche Post, which it claimed heralds a serious assault on the market for ICT services for multi-national corporations. The contract, to be managed from Prague and overseen by O2 UK Chief Executive Ronan Dunne, was described as a beachhead, and the company promised more news of contracts through 2009 and 2010. Telefónica said it was confident it had the skills and experience to manage international contracts of this type — partly thanks to the O2 acquisition. While Telefónicawatch considers there are risks and pitfalls ahead as the company tries to find growth in new areas, it also has the potential to prove an early success in this sector. The challenge will be to not take its eye off the ball of its core businesses, and find a way to ensure the MNC contracts ultimately prove profitable. [pp.3-7.]
Issue: 2009.01
Covering: mid-December 2008 to mid-February 2009
Published: February 2009
Next issue: March 2009
Delivering valuable insight into the labyrinth that is Spain’s global telco giant. A unique monthly report for the industry.
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- Below is a free taster from issue 2009.01 (December 2008-February 2009), including an Executive Brief, Extract, Table of Contents and Index, giving a valuable snapshot of the full report.
EXECUTIVE BRIEF
MAIN STORIES: Telefónica trumpeted a contract worth EUR350m with Deutsche Post, which it claimed heralds a serious assault on the market for ICT services for multi-national corporations. The contract, to be managed from Prague and overseen by O2 UK Chief Executive Ronan Dunne, was described as a beachhead, and the company promised more news of contracts through 2009 and 2010. Telefónica said it was confident it had the skills and experience to manage international contracts of this type — partly thanks to the O2 acquisition. While Telefónicawatch considers there are risks and pitfalls ahead as the company tries to find growth in new areas, it also has the potential to prove an early success in this sector. The challenge will be to not take its eye off the ball of its core businesses, and find a way to ensure the MNC contracts ultimately prove profitable. [pp.3-7.]
Telefónica signed a 3G co-operation agreement with China Unicom, the Chinese telecoms giant in which it holds a 5%-stake. The pair are to develop joint 3G initiatives, and may use their massive combined spending power to conduct vendor deals and influence the development of devices. [p.8.]
Huawei also signed a major contract with Telefónica, and will provide a services platform to enable rapid-rollout of value-added and converged services across Latin America. [p.17.]
Nokia Siemens Networks drew attention to its role in the development of Telefónica’s 3G network in Spain, highlighting its green credentials and efficiency savings. There were also reports that the vendor is working with Telefónica O2 Czech Republic for network rollout in the country and in neighbouring Slovakia. [pp.12,36.]
Complications continue to emerge for Telefónica’s Latin American business due to its 2007 acquisition of a 10%-stake in Telecom Italia. In Brazil, where both Telefónica and TI have strategic mobile interests, the securities regulator has deemed the acquisition of a controlling stake in the Italian incumbent by Telco SpA amounts to a change of ownership of TIM Brasil, prompting a mandatory offer to buy-out existing shareholders in the business. Telco is contesting the ruling. Further, the value of Telco’s TI holding was also written down by EUR1.4bn after a review by an investment bank, although Telco still values TI at almost twice its current market capitalisation. Whether Telefónica will write-down the value of its stake in its next accounts, and if so by how much, is not yet clear. [pp.21,10.]
GROUP: It was rumoured that Telefónica had an offer for Telecom Italia’s fixed-line internet assets in Germany turned down. [p.4.]
Telefónica pleased the markets with the announcement of a EUR1.15 dividend for 2009, up 15% on a year earlier. [p.8.]
A Telefónica demonstration of RCS technology was heralded by vendors. [p.9.]
ESPAÑA: Telefónica España announced it had won deals to provide converged networks and associated services to bankers Ibercaja, and insurers Pelayo Group. [p.11.]
The imminent launch of Spain’s first Android-based mobile device was trumpeted by Telefónica. It also announced a new offer on cheap calls to mobiles for bundled customers committed to Movistar contracts. [pp.16,11.]
Telefónica España is to offer mobile device management solutions to business customers on a software-as-a-service (SaaS) basis, following an agreement with technology provider Mformation. [p.13.]
The Spanish competition authority confirmed an earlier decision that Telefónica had acted improperly in signalling its plans for new mobile pricing, following the introduction of per-minute billing in Spain. Fixed-line and mobile termination rates for the coming two years were announced by the regulator. It looks like Telefónica is also going to be free to roll out a fibre network offering broadband speeds of more than 30Mbps, without the obligation to provide equivalent wholesale services, despite reservations from the European Commission, and discomfort among the regulator’s board members. [pp.14,15.]
LATINOAMÉRICA: Telefónica was linked to a possible acquisition of Telecom Italia’s stake in the Cuban incumbent mobile operator. There was also some speculation that consolidation among fixed-line service providers in Mexico could see Telefónica stepping in to boost its presence in the country. The fixed and mobile units of Telefónica in Peru are to be formally merged. [pp.4,28,29.]
Telefónica stated that it was committed to investing around EUR375m in rolling out mobile broadband and fixed-line services in Argentina during 2009, and was reported to have promised to spend nearly EUR700m in Brazil on fibre and potential partnerships with Vivo. [pp.17,21.]
A consumer protection body in São Paulo, Brazil is launching an action against Telesp that could potentially cost the company EUR350m. Nextel Mexico is also suing Telefónica, complaining of anti-competitive practices. Movistar Uruguay made a complaint against rival Claro over alleged mis-selling to its customers. [pp.23,28,30.]
In Argentina, Movistar expanded its mobile music offering, while, in Chile, a new location-based social-networking service was launched. The Yahoo! OneSearch mobile search solution was also extended to the Movistar network in Uruguay. [pp.18,26,30.]
It was reported that Telefónica planning a Brazilian IPTV launch in July 2009, while small-scale trials of video-on-demand technology are still in progress in Argentina. Movistar Peru launched live mobile television services in conjunction with handset manufacturer ZTE and solutions provider Telegent Systems. [pp.22,20,29.]
Vivo recorded a strong month for customer acquisitions in December, helping it to increase its market lead slightly against a declining trend. The Brazilian mobile sector is expected to see good growth in 2009, albeit down slightly from 2008 levels. [pp.23,24.]
Convergys was awarded a contract to provide billing services and support for Vivo’s contract customers. [p.24.]
Mobile termination rates were cut by nearly 45% in Chile, and caps on fixed-line rates were removed in a move viewed as positive for Telefónica. Less positive news followed, however, with indications that anti-trust authorities in the country were wary of allowing communications providers to bundle basic telecoms offerings with television and internet services. [pp.25-26.]
TELEFÓNICA EUROPE: A number of senior O2 executives gave their views on the prospects of the market in 2009, with UK Chief Executive Ronan Dunne claiming the IT and communications sector could provide the impetus to economic recovery. Dunne also emphasised working to keep customer loyalty, which will be a priority in 2009. [pp.31-34.]
A management reshuffle was announced at O2 Czech Republic, and a new division created focus on the delivery of ICT services, while units specialising in serving the SME and larger corporate segments were also formed. A wholesale ‘naked’ DSL offering is being trialled. Alcatel-Lucent announced a new messaging services contract with TOCR. [pp.35,36.]
In Germany, O2 launched an IP telephony offering for businesses that uses the fixed-line network of Telefónica Deutschland. In the consumer market, a home and mobile broadband package offering fixed-line DSL and 3G mobile broadband was unveiled. The German O2 unit predicts strong growth of mobile broadband for 2009, and expects to treble its current level of customers for the service. To support the growth, a HSUPA network is being rolled out and a series of new products and services are to be unveiled. [pp.37,38.]
O2 UK trumpeted its performance in leading the 2008 JD Power surveys on customer satisfaction for both fixed-line and mobile broadband services. However, a report by Strategy Analytics questioned the quality of O2’s mobile portal compared to rivals, and there were reports of significant network congestion problems on the O2 fixed-broadband network. The UK unit is soon to offer free Samsung laptops to mobile broadband customers. [pp.42,43,44,42.]
O2 UK won a mobile services contract extension with the AA and announced a similar deal with services company SAGA. The UK unit also signed a framework agreement that should see it provide mobile voice and data to public sector bodies. [pp.40,41.]
ASSOCIATES & INVESTMENTS: China Unicom was granted a WCDMA-based 3G licence in China, with significant investment in the technology planned for the coming two years. Portugal Telecom’s plans for a next-generation network rollout were boosted by the extension of government credit lines to fund development, as rivals complained this favoured the incumbent. In Italy, the prospect of a network spin-off by Telecom Italia was still said to be an option. The Italian incumbent indicated it would rollout an HSPA+ network in 2009, offering 28Mbps download speeds. TI plans to take control of Telecom Argentina appear to have been blocked by anti-trust authorities. [pp.48-49,50,52-53,54.]
EXTRACT
NETWORKS: Nokia Siemens trumpets Telefónica 3G contract
Nokia Siemens Networks (NSN) highlighted its role in the roll out of Telefónica España’s 3G network, which it said had expanded by more than 25% in densely populated areas.
The NSN deployment, featuring its Flexi Base Stations, was also described as providing improved energy efficiency and a low environmental impact, while being “future-proofed” for the arrival of Long Term Evolution (LTE) services. Network and service management solutions for monitoring, analysing and managing the Telefónica network were also provided by the vendor as the network developed.
” The Spanish telecoms market is incredibly competitive, and to stay ahead we need to roll out new and improved services rapidly, while expanding our reach across the country. To achieve those goals we needed first class network implementation capabilities and innovative thinking, and that’s why we chose Nokia Siemens Networks. That’s not all though. As a responsible corporate citizen, we are committed to doing our bit for the environment, and for us an ideal solution is one that takes all of these factors into account. “
– Carlos Calvo, Head of Technology, Operations & Systems, Telefónica España.
” This project proudly allowed us to be true partners in our customer success. Nokia Siemens Networks was capable of combining the renewal of the currently installed radio base, and continuing simultaneously with the ongoing natural expansion of the 3G network, without compromising and even improving the quality of service perceived by Telefónica’s end users. ”
– Pentti Tolonen, Head of Customer Team Telefónica España, NSN.
[Further reference: Telefónica's 3G network expansion in Spain gets a ‘green' light -- Nokia Siemens Networks, 10 February 2009.]
PARTNERS: Mformation handed Telefónica partnership role
Mformation Technologies, a US-based mobile device management technology provider, announced its solutions are being used as part of a new device management solution being offered to Telefónica España business customers on a software as a service (SaaS) basis.
The service, rolled out to Telefónica enterprise customers in 2008, offers customers a secure and customisable management environment, providing control and visibility over a wide range of mobile devices used by employees, according to the vendor.
” We have been working with Telefónica for many years. In the enterprise environment, where increasingly sophisticated mobile devices and applications are becoming commonplace, the need for advanced device management capabilities is compelling. We have been working closely with Telefónica to provide a solution that supports the demands of their enterprise customers, and we are excited to be working with Telefónica to support their focus on mobilising enterprise data services and improving the overall mobile experience of their enterprise customers. ”
– Mark Edwards, Chief Executive, Mformation.
[Further reference: Mformation to provide advanced device management to Telefónica Mobile Business in Spain -- Mformation, 3 February 2009.]
Telefónica signs strategic alliance with USP Hospitales
It was announced that Telefónica had signed a strategic agreement to work with USP Hospitales, a Spanish healthcare services provider, on e-health, telemedicine and tele-radiology projects.
The two companies expect to work on the development of solutions based on voice and data technology to improve patient care, and were said to foresee international applications for the offerings.
The agreement is expected to generate more than EUR1.3m in revenue in the coming year.
[Further reference: Telefónica y USP Hospitales firman una alianza estratégica de colaboración global -- Telefónica, 5 February 2009.]
TABLE OF CONTENTS
3 GROUP
3 Advertising and marketing
3 Telefónica trumpets 21st Century growth
3 Acquisitions and disposals
3 Digital+ talks only “preliminary”, Prisa not to be rushed
4 Devices
4 Telefónica HanseNet bid rumoured
4 Telefónica also linked to Cuban acquisition
4 Contracts
4 Telefónica wins EUR350m Deutsche Post contract
5 Research
5 Telefónica touts open source software community
5 Deutsche Post deal described as a beachhead
6 Telefónica joins LiMo mobile Linux board
6 Contract a boost for TOCR
6 Analysts positive on Telefónica’s MNC move
7 Comment: Telefónica enters market with clear rewards, but many traps
7 Telefónica branding continues to spread
8 Financial reports
8 Telefónica board approves 2009 dividend payment
8 Telefónica EUR2bn bond issue completed
8 Strategy
8 Telefónica signs 3G agreement with Unicom
9 Products and services
9 Telefónica RCS trials trumpeted
10 Telco SpA
10 Telco ordered to buy out TIM Brasil investors
10 Telco SpA writes down value of TI investment
11 Advertising
11 TELEFÓNICA ESPAÑA
11 Contracts
11 Telefónica wins four year contract with Ibercaja
11 Pelayo Insurance awards Telefónica convergence project
11 Multi-play
11 Telefónica launches mobile add-on for fixed tariffs
12 Fixed-line
12 Telefónica tops price/quality study
12 Networks
12 Nokia Siemens trumpets Telefónica 3G contract
13 Partners
13 Mformation handed Telefónica partnership role
13 Telefónica signs strategic alliance with USP Hospitales
13 Tariffs
13 New Movistar tariff offers anytime calls
14 Regulatory
14 CNC proposes fine for Telefónica for price collusion
14 CMT sets new termination rates
15 EC approves CMT’s broadband regulation amendments
15 Regulation proposals split CMT board
16 Wireless
16 Movistar launches Android phone in Spain
17 TELEFÓNICA LATINOAMÉRICA
17 Regional deals
17 Huawei trumpets Telefónica strategic agreement
17 Argentina
17 Telefónica commits to ARS 1.7bn Argentinian investment
18 Movistar Argentina planning price rises
18 Movistar Argentina expands mobile music offerings
19 Telefónica adds new hotspots in Mar del Plata
19 Telefónica Empresas wins services deal
19 Telefónica deploys new network for Newsan
20 Telefónica to merge Argentinian operations
20 On-demand video tests continue in Argentina
20 Movistar predicts 400,000 netbook sales in 2009
21 Brazil
21 CNDC to investigate Telefónica and Telecom Italia
21 Telefónica expected to invest more than BRL 2bn in 2009
22 Telefónica calls for tax cuts in Brazil
22 IPTV set to launch in Brazil in June
22 Telesp launches new dial-up tariff for low income users
23 Brazil: Vivo
23 Telefónica receives most complaints in 2008
23 Telefónica Brazil subject of BRL 1bn lawsuit
23 Strong December sees Vivo raise market lead
24 New BRL 210m bond issued by Vivo
24 Convergys extends Vivo contract
24 Vivo sees lower levels of customer complaints than rivals
24 25 million new mobile accesses predicted in 2009
25 Chile
25 Mobile termination rates to be cut by 44.6%
25 TDLC OKs end to fixed-line rates cap in Chile…
25 …But also indicates setback for convergence
26 Movistar Chile launches Akstoy
26 Telefónica and Movistar see complaints drop in Chile
27 Ecuador
27 Parliament acts to encourage new mobile entrants
27 11.5m mobile access in Ecuador
28 El Salvador
28 Interconnection collusion investigation to continue
28 Mexico
28 Telefónica linked to potential fixed-line acquisition
28 Nextel complains about Telefónica practices
29 Peru
29 Telefónica to merge fixed and mobile units
29 Movistar Peru to launch mobile TV
30 Terra
30 Terra predicts continued rapid broadband growth
30 Uruguay
30 Movistar extends oneSearch deployment to Uruguay
30 Movistar files complaint against Claro
31 TELEFÓNICA O2 EUROPE
31 Strategy
31 Dunne looks to ICT for growth in difficult times
31 Fostering loyalty more important than ever
31 Targeting conversion of fixed-line customers
32 Derek McManus outlines network future
32 Ofcom warning
32 Consumers and technology
33 Value-added services
33 Network capacity and backhaul
33 Future strategy
34 Ian Clarke predicts handset trends for 2009
35 Czech Republic
35 TOCR restructures business division
35 TOCR forms Business Solutions unit
36 Nokia Siemens Networks handed 3G contract
36 TOCR selects Alcatel-Lucent for messaging services
36 TOCR trials new wholesale service
37 Germany
37 TOCR sells former headquarters
37 IP telephony launched for businesses
38 O2 launches home and mobile broadband package
38 HSUPA services to launch in Germany
39 Ireland
39 New sales appointments at O2 Germany
39 O2 highlights network hosting deal
39 Isle of Man
39 Manx Telecom upgrades broadband island-wide
40 United Kingdom
40 AA extends O2 contract
40 O2 wins SAGA contract
41 O2 wins share of government mobile contracts
41 Jacada expands customer care contract with O2
42 O2 to begin laptop sales
42 O2 UK confirms plans to offer Samsung netbook
42 O2 UK trumpets performance in survey
43 Strategy Analytics: O2 portal still lags Vodafone and 3
43 Gregory named as MD of O2 media business
44 O2 launches education-focused handset
44 O2 hikes iPhone prices and amends tariffs
44 O2’s fixed broadband network suffers congestion
45 O2 hires professor to tackle customer service
45 Operators lose spectrum appeal
45 Competition Commission rules on termination rates
46 O2 UK sponsors Skins
46 O2 predicts significant growth in education sector
46 O2 holds Hack Day for O2 Litmus launch
47 O2 trumpets success of “It’s Your Community”
47 O2 staff to teach NHS phone manners
48 ASSOCIATES AND INVESTMENTS
48 China Unicom
48 Chinese operators handed 3G licences
48 Telefónica’s influence to increase with 3G plans
49 Vendors also to benefit from 3G licences
50 Portugal Telecom
50 Government announces fibre roll-out support
51 Telecom Italia
51 Meo hits subscriber target
51 TI and Huawei to open innovation centre
52 TI promises 28Mbps mobile broadband in 2009
52 Network spin-off plan “gains momentum”
53 Telefónica in talks with News Corp over TI — reports
53 Analysts question TI’s revenue target
54 CNDC puts block on TEO purchase
54 TIM Brasil gets new Chief Executive
55 INDEX
INDEX
SYMBOLS
2ergo, 41
A
AA, 40
ABC, 11
Airplus TV, 51
Alcatel-Lucent, 9, 36, 49
Alegro, 27
Alestra, 28
América Móvil, 17, 26, 30
- Claro, 17, 23, 24, 25, 26, 30, 54
- Porta, 27
AMT-SYBEX, 41
Anatel, 23, 24
Apple
- iPhone, 33, 34, 42, 44, 46
Atlantik FT, 6
AT&T, 3, 5, 7
Axtel, 28
B
Banco Bilbao Vizcaya Argentaria, 8
Banco BPI SA, 10, 51
Banco Nacional de Desenvolvimento Econômico e Social (BNDES), 21
Barclays, 8
Bebo, 46
BNP Paribas, 8
Brasil Telecom, 23, 24
BSkyB, 42
BT Group, 3, 5, 6, 7, 41, 45
C
Calyon, 8
Carphone Warehouse, 42
Cassa Depositi e Prestiti, 52
Channel 4, 46
ChildLine, 39
China Mobile, 48, 49
China Netcom, 48, 49
China Telecom, 3, 48, 49
China Unicom
- Chang Xiaobong, 8
CMT (Spain), 13, 14, 15
CNC (Spain), 14
CNDC (Argentina), 21, 54
Cofetel (Mexico), 28
Commissao de Valores Mobiliarios (Brazil), 10
Competition Commission, 45
Conasev (Peru), 29
Convergys Corp., 24
Credit Suisse Group CS, 8, 49, 53
D
Datamonitor, 52
Detica, 41
Deutsche Post
- DHL, 4, 5, 6, 7
Deutsche Telekom, 3, 4
- T-Mobile, 16, 41, 42, 45
- UK, 45
- USA, 16
- T-Systems, 7
DHL, 4, 6, 7
Digicel, 28
Dygra Films, 11
E
EMAP, 43
Entel, 25, 26, 51
Ericsson, 9, 49
Etecsa, 4
European Union
- European Commission, 15
Euskaltel, 11
F
Facebook, 26
Fitch, 29
Fitch Ratings, 29
Forrester, 6
France Télécom, 3
- Orange, 5, 6, 7, 11, 14, 41, 45
G
Gameloft, 17
Gartner Group, 6
Google, 16, 34
- Android, 16, 34, 46
Grupo Werthein, 21, 54
GSM Association, 9
H
Handspring
- Treo, 41
HanseNet, 4
HBO, 35
High Court, 45
High Tech Computer Corp. (HTC), 16
HSBC, 3, 8
HTK, 41
Huawei, 17, 49, 51
Hutchison Whampoa, 45
I
Ibercaja, 11
ING Bank NV, 53
ITV, 41
J
Jacada, 41
Jazztel, 11
JD Power, 42
JPMorgan, 28
L
LAN, 4, 6
LG, 41
LiMo Foundation, 6
Loma Negra, 19
M
Mediaset, 53
- Berlusconi, Silvio, 53
Mformation Technologies, 13
Mobile Streams, 18
Morgan Stanley, 3
Motorola, 18, 49
MTV, 53
MVNOs, 43
N
National Health Service, 47
Newsan, 19
News Corporation, 53
- BSkyB, 42
NII Holdings, Inc., 28
Nokia, 9, 12, 36, 42, 49, 52
Nokia Siemens Networks, 12, 36, 49, 52
Nortel Networks, 4, 54
NTT, 3, 6
O
Ofcom (UK), 32, 45
ogcbuying.solutions, 41
Ono, 11
Opera, 44
Ovum, 6
P
PageOne, 41
Palm, 41
Pelayo Group, 11
Portugal Telecom, 10, 50, 51
- Meo, 51
Portugal Telecom, Bava, Zeinal, 50
Prisa, 3
- Digital+, 3
Prysmian Energia, 21
Q
QUALCOMM, 52
R
Regions
- EMEA
- Austria, 39
- Czech Republic, 6, 7, 8, 35, 36
- Europe, 3, 4, 5, 6, 7, 8, 15, 31, 33, 41, 43
- France, 3, 23
- Germany, 4, 5, 37, 38, 39
- Ireland, 39
- Isle of Man, 39
- Italy, 4, 10, 51, 52, 53, 54
- Portugal, 10, 50, 51
- Slovakia, 36
- Spain, 3, 8, 9, 11, 12, 13, 14, 15, 16, 17, 21, 51
- Switzerland, 39
- UK, 5, 6, 32, 33, 34, 40, 41, 42, 43, 44, 45, 46, 47
- Latin America, 7, 17, 18, 29, 30
- Argentina, 17, 18, 19, 20, 21, 26, 30
- Bolivia, 51
- Brazil, 10, 21, 22, 23, 24, 30, 53, 54
- Chile, 20, 25, 26, 27
- Colombia, 30
- Ecuador, 27
- El Salvador, 28
- Mexico, 26, 28, 30
- Peru, 26, 29
- Uruguay, 30
Research In Motion
- BlackBerry, 37, 40
S
SAGA, 40
Samsung, 42
Sapo, 50
Siemens, 12
SK Telecom, 6
Sofora, 21, 54
Sogecable, 3
Sonaecom, 50
Sony, 9, 41
Sony Ericsson, 9, 41
Standard and Poor fs, 8
Strategy Analytics, 43
StudiVZ, 39
Subtel (Chile), 25, 26, 27
Suez, 3
Swisscom, 8
T
TDLC (Chile), 25, 26
Technologies
- 2G
- CDMA, 48, 49
- Edge, 4, 19
- PHS, 49
- 3G, 8, 12, 17, 19, 32, 33, 36, 40, 42, 44, 48, 49, 54
- HSDPA, 33, 40, 44, 52
- HSUPA, 33, 38
- 4G
- LTE, 12, 33
- WiMAX, 33
- ADSL, 36
- ADSL2+, 44
- Bluetooth, 40, 44
- Broadband, 11, 15, 17, 20, 21, 22, 26, 30, 31, 32, 33, 35, 36, 37, 38, 39, 40, 42, 44, 45, 50, 51, 52
- DSL, 38
- DVB-H, 33
- GPRS, 19, 32
- GSM, 4, 9, 26, 36, 48, 49
- ICT, 4, 5, 6, 7, 31, 35, 44
- IP, 4, 9, 11, 14, 37
- IPTV, 3, 22, 33, 35, 51, 53
- Java, 26
- Linux, 6
- LLU, 15
- Mobile TV, 29, 33
- MPLS, 11, 19
- NGN, 50, 52
- SIM, 40
- SMS, 17, 28, 35, 40
- TD-SCDMA, 48, 49
- VoIP, 11, 37
- WLAN
- Wi-Fi, 18, 33, 40, 41, 44, 46
Telco SpA, 10, 54
Tele2, 11
Teleco, 24
Telecom Argentina, 17, 21, 54
Telecom Italia, 4, 5, 10, 21, 51, 52, 53, 54
- Bernabe, Franco, 53
- Entel, 25, 26, 51
- TIM Brasil, 10, 23, 24, 54
Telefónica Group, 3, 4, 6, 8, 35, 53
- Associates and investments
- China Netcom, 48, 49
- China Unicom, 8, 48, 49
- Portugal Telecom, 10, 50, 51
- Sogecable, 3
- Telecom Italia, 4, 5, 10, 21, 51, 52, 53, 54
- España, 11, 12, 13, 16
- Movistar, 11, 13
- Executives
- Alierta, César, 3, 8, 17, 53
- Anglada, Salvador, 35, 37
- Astiaso, Fernando, 6, 35
- Bargues, Andrés, 20
- Black, Cheryl, 41, 45
- Bode, Karola, 37
- Bridson, Andy, 39
- Calvo, Carlos, 12
- Clarke, Ian, 34
- Dowd, Ben, 40, 42, 44, 46
- Dunne, Ronan, 4, 7, 31
- Gregory, Shaun, 43
- Halliwell, Shadi, 46
- Hambucker, Heiko, 39
- Hayes, Michael, 5
- Kitazono, Gustavo, 29
- Linares, Julio, 3, 4, 48
- Madeira, Fernando, 30
- McManus, Derek, 32, 33
- Parton, James, 46
- Puchebner, Ulrich, 39
- Rampling, Peter, 40
- Schneider, Frantisek, 35
- Sita, David, 35
- Suchman, Jiri, 35
- Valente, Antonio Carlos, 21
- Wernet, Thomas, 39
- Executives Geyr, Felix, 44
- Latinoamérica, 17
- Argentina, 17, 18, 20
- Argentina (Telefónica Negocios), 19
- Brazil, 21, 22, 23
- Brazil (TVA), 22
- Chile, 25, 26
- Peru, 29
- Telefónica Empresas, 19
- Telefónica International Wholesale Services, 5
- VIVO (Brazil), 23
- Móviles, 29
- Movistar, 4, 11, 13, 14, 16, 17, 18, 20, 25, 26, 27, 28, 29, 30
- Argentina, 17, 18, 20
- Chile, 25, 26
- Peru, 29
- O2 Europe, 4, 5, 6, 7, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47
- Be Un limited (UK), 44
- Czech Republic, 8
- Manx Telecom (Isle of Man), 39
- Products and services
- DUO, 11
- Imagenio, 3
- Internet Home & Go, 38
- O2 Active, 38
- O2 IP Voice, 37
- O2 Surf Stick (Germany), 38
- pay-TV, 3, 22, 26, 53
- Speedy (Latinoamérica), 18
- TRIO, 11
- Xda (O2), 44, 46
- Telco SpA, 10, 54
- Telefónica Europe
- Czech Republic, 6, 35, 36, 37
- Germany, 4, 37, 38, 39
- Ireland, 39
- Litmus, 46
- O2 Broadband, 40
- O2 TV, 35
- Telefónica Deutschland, 37
- UK, 4, 5, 31, 32, 33, 34, 40, 41, 42, 43, 44, 45, 46, 47
- Telefónica I+D, 5
- Morfeo, 5
- Terra, 26, 30
Teléfonos de México (Telmex), 26, 28
Telegent Systems, 29
Telegraph Media Group, 43
Telekom Austria, 36
Telemar
- Oi, 23, 24
Telemóvil, 28
TVA, 22
U
USP Hospitales, 13
V
Verizon, 3, 5, 6, 7
Verizon Communications, 3, 7
- Verizon Business, 5
- Verizon Wireless, 6
Virgin Group, 42
Vivendi Universal, 3
Vivo Participações, 10, 21, 23, 24
- Edington, Christiane, 24
Vodafone Group, 3, 4, 6, 7, 14, 40, 41, 42, 43, 45, 50, 52
Volkswagen, 3
W
World Bank, 51
Y
Yahoo!, 30
- oneSearch, 30
Yankee Group, 6
Z
ZenithOptimedia, 46
ZON Multimedia, 50
ZTE, 4, 29
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