Telefonicawatch, issue 2008.11-12 snapshot
24 December 2008
GROUP: Prisa confirmed it was in talks with Telefónica and French media group Vivendi regarding a joint bid for the Digital+ pay-TV unit. Lycos Europe is to go into voluntary liquidation after selling off parts of its business, with some funds returning to majority shareholder Telefónica-owned Terra. [pp.3-4.]
Issue: 2008.11-12
Covering: mid-November to mid-December 2008
Published: December 2008
Next issue: January 2009
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EXECUTIVE BRIEF
GROUP: Prisa confirmed it was in talks with Telefónica and French media group Vivendi regarding a joint bid for the Digital+ pay-TV unit. Lycos Europe is to go into voluntary liquidation after selling off parts of its business, with some funds returning to majority shareholder Telefónica-owned Terra. [pp.3-4.]
There was some restructuring among the executives supporting the role of the Telefónica Chairman César Alierta, with the Chairman’s Technical Secretariat consolidating its responsibilities as part of efforts to provide consistency in Telefónica’s global approach. A new board committee overseeing strategy was announced, led by Peter Erskine, leading Telefónicawatch to ponder whether the former O2 Chief Executive’s skills in turning around failing businesses and successfully integrating them after mergers are to be called upon for a major acquisition in 2009. [pp.5-6.]
César Alierta called for joint public and private sector action to be taken across Europe to support the growth of ICT services, and set out an agenda that he claimed would benefit the whole region –also conveniently supporting Telefónica’s own ambitions. [pp.7-8.]
ESPAÑA: A pre-pay version of the iPhone 3G was launched in Spain, and the Nokia 5800 XpressMusic was also debuted. [p.9.]
Movistar España appeared to have performed poorly in the latest CMT statistics on net customer adds, behind Vodafone, Orange, and Yoigo, and only narrowly ahead of the collective virtual operators. Fixed-line portability is also on the increase as the total number of fixed-lines slid. Continued strong performance in the broadband sector did offer Telefónica some comfort, however. [pp.9-10.]
Telefónica is now offering international mobile customers the opportunity to top-up accounts using a free phone call from a Telefónica payphone. The scheme is currently only in operation for the Group’s Latin American subsidiaries, but there are plans to expand in 2009. Movistar customers can now buy Christmas lottery tickets by SMS. A youth-oriented social-networking platform accessible from the internet, broadband, and IPTV was launched. [p.11.]
Telefónica saw plans for a public-private partnership to develop a high-capacity fibre network in remote areas approved, and also trumpeted a deal with the Community of Madrid authority to develop next-generation services. It was also noted that Spain already had an 87%-coverage broadband footprint in rural areas — significantly above the EU average. [p.12.]
Plans for Telefónica to be able to roll out a new fibre network across the country with minimal regulatory restrictions are being considered by the European Union, with the CMT’s regulatory proposals flagged by the EU as cause for serious concern. The European authorities are currently considering whether regulation based on connection speed will be a viable way to maintain competition in the Spanish market. [pp.13-14.]
Movistar España launched its seasonal promotions, and is offering customers calls lasting up to 100 minutes for the cost of a connection fee and one minute at their usual per-minute tariff rate. The operator had its wrists slapped for signing under-age pre-pay customers to new contract deals without parental consent. [p.14.]
TELEFÓNICA LATIONÁMERICA: José María Álvarez-Pallete indicated that Telefónica Latinoámerica may consider shutting down its remaining CDMA networks in the region from 2010, due to the rapid uptake of GSM in countries where both networks currently exist. However, Vivo appears to be comfortable with maintaining its CDMA network until at least 2012. [p.15.]
While switching off legacy networks was pondered, 3G and 3.5G networks were rolled out by Movistar in several countries in Latin America. Movistar Colombia launched HSDPA services in seven cities in the country, the Greater Caracas region of Venezuela also saw HSDPA launched, while eight Mexican cities saw 3.5G launched. However, Movistar Mexico warned that it would be unable to fulfil rollout ambitions without new spectrum being made available. [pp.22,25,28.]
In Colombia, new spectrum was distributed to enable 3G development. Movistar Panama launched 3G services, apparently bringing the launch forward to undermine the impact of the arrival of new rival operators in the market. Vivo was due to pay for its 3G concession in December, but was considering options to postpone and pay in instalments over six years. [pp.19,23,26.]
Telefónica said it was confident that the telecoms sector in Latin America would continue to grow at some of the fastest rates in the world over the coming few years. However, there was an indication that growth might not quite be at levels previously expected. Soaring rates of mobile penetration appear to be enabling the company to stand by its expectations for performance in the region through to 2010. [pp.16,19,28.]
It was reported that Argentine authorities had found that Telefónica’s interest in Telecom Italia raised competition concerns in the Argentinean market, after a drawn-out review. Telefónica de Argentina is planning to invest ARS 10m in the Chubut province of Argentina in 2009. [p.17.]
Movistar Argentina abandoned plans for a negotiable bonds programme, citing difficult market conditions, but Vivo secured a new BRL 550m credit facility, albeit after failing to attract many investors. [pp.18-20.]
A new Atento call centre opened in Brazil, creating 7,000 jobs, and a new virtual support centre was launched by Atento in Colombia, which will be involved in the installation of kiosks in remote areas to be connected to Atento centres. [pp.19,23.]
Vivo continued to see its market share fall, as second-placed Claro narrowed the difference between the operators. The Brazilian mobile company is, however, seeing success in attracting SIM-only customers, as well as high-end handset users. [pp.20.]
José Molés is taking early-retirement and is to be replaced as General Manager of Telefónica Chile by Oliver Flogel, with Fernando Saiz taking over from Flogel as Movistar Chile head. The President of Movistar Colombia is also leaving his role, to take up a strategic post for the company in Madrid. [pp.21-24.]
Telefónica in Chile is undertaking negotiations on calling rates for the coming five years, while it is also being sued by rival Telmex for alleged predatory pricing. The Chilean unit expects mobile broadband to experience an “uptick” in 2009. [pp.21-22.]
Movistar Colombia launched a virtual music store that will support new local artists as well as established performers. [pp.22.]
Telefónica del Perú claimed 370,000 customers for its fixed-wireless service, which is viewed as a cheap alternative to traditional fixed-line services. The Peru unit is also bidding for rural broadband spectrum. [p.27.]
TELEFÓNICA EUROPE: O2 Germany highlighted the progress of its mobile network build-out, and also announced an extended partnership with HanseNet for the use of the Telefónica Deutschland unbundled network. [pp.29-30.]
O2 Germany launched a fixed-line service for businesses based on wholesale services from Deutsche Telkom. [p.30.]
Low-cost mobile brand Fonic unveiled its strategy for 2009 that will see it continue to bolster its retail presence. O2 Germany is partnering health retailer Schlecker to offer a pre-paid service using the retailer’s brand. [pp.31-32.]
O2 Ireland is facing industrial action due to its apparent reluctance to engage in collective bargaining with the CWU. [pp.32.]
O2 UK made mobile access available on platforms and concourses of the Glasgow Subway system. [pp.33.]
O2 UK launched a pre-pay mobile broadband deal it claimed was the cheapest in the market. A new pre-pay promotion is offering prizes to customers every time they top-up. O2 UK has chosen not to follow rivals in offering netbook promotions over the Christmas period as it plans more developed mobile broadband offers next year. Litmus, a mobile app store from O2, was launched in the UK. [pp.34-36.]
ASSOCIATES & INVESTMENTS: China Unicom continued to lose fixed-line customers, but saw growth in its broadband and GSM businesses. Portugal Telecom looks set to secure clearance for a new fibre rollout and grew its broadband market share; the company’s results also exceeded expectations. Telecom Italia announced an updated business plan to focus on its core markets. There were reports it had reached agreement on opening up its network to rivals, heading off enforced separation. [pp.38-43.]
RESULTS: Telefónicawatch also features in-depth coverage of Telefónica’s Q3 and 9M 08 results, which continued to show solid performance. [pp.44-79.]
EXTRACT
STRATEGY: Management overhauled for new global focus
Telefónica announced the approval of an overhaul of responsibilities for key management roles as part of a declared effort to focus on global management of the company’s business.
Telefónica said the main area to be affected by the change will be the role of the Technical Secretariat to the Chairman’s Office, which is led by Luis Abril and supports the Group Chairman, Cesar Alierta.
The role of the Technical Secretariat was described as being responsible for the development and management of Telefónica’s intangible assets, and ensuring a consistent global vision. Under the new organisation, the Technical Secretariat will be charged with ensuring that Telefónica presents a global presence while addressing the peculiarities and individual characteristics of each market.
Secretariat units re-structured
Within the Secretariat, which will continue to report directly to the Chairman, three major units will be established: Communication; Global Marketing; and the Telefónica Foundation. There will also be two support units: Operational Strategic Co-ordination, and Control, which will be led by Alfredo Timermans; and Reputation, Corporate Identity, and Environment, which will be headed by Alberto Andreu.
Belén Amatriaín will lead the new Global Marketing unit of the Secretariat, which will take control of a global policy for all marketing and sponsorship activity. Amatriaín will step down from her role as Deputy General Manager and Chief Executive of Telefónica España, and will apparently not be replaced in the role. The executives in Telefónica España responsible for Residential, small- to medium-sized enterprises (SMEs), Major Corporate, Operators and Regulation, and Technology, Operations and Systems business units will now report directly to Chief Executive of Telefónica España, Guillermo Ansaldo.
Javier Nadal, Executive Vice-President of Telefónica Foundation, is to centralise the activities undertaken by the community-focused organisation, and will focus on youth development programmes.
Marisa Navas will lead the Global Corporate Communications unit, which will largely continue as before, with responsibility for internal and external communications, and communications with non-institutional shareholders.
Zaplana increases influence
To support the role of Luis Abril, a new role of Assistant to the Technical Secretariat is to be created, and will be filled by Eduardo Zaplana. Zaplana is a notable appointment. Prior to his taking up the role of Head of European Relations for Telefónica (which he will continue to hold), he was a parliamentary spokesman for the opposition Popular Party in Spain. It was also reported that he is a close friend of Silvio Berlusconi, Italy’s Prime Minister, and representatives within the governments of France and Germany (Telefónicawatch, 2008.04-05).
In his General Secretary role, Luis Abril will also be responsible for institutional and operational matters in each of the Group’s three geographic regions. The executives leading the Public Affairs units and reporting to Abril in this regard are: Francisco de Bergia for Spain; Richard Poston for Europe; and Emilio Gilolmo for Latin America.
New Strategy Committee also announced
Telefónica also announced a new Consultative Committee, called the Strategy Committee, which will be led by former O2 Chief Executive Peter Erskine. It will also feature independent board members Eva Castillo, Fernando de Almansa, and Gonzalo Hinojosa.
Comment: New organisation appears to clarify Chairman’s role
There are a number of possible reasons for the restructuring at Telefónica and the implications for the management of the company. It appears likely that the changes amount to a formalising of the role of the Chairman and his areas of responsibility, which changed at the beginning of the year following the introduction of the role of Chief Operating Officer at the end of 2007, which is held by Julio Linares (Telefónicawatch, 2008.01).
Units reporting to the Chairman now have a very clear public affairs remit, which would fit with the supposed role taken on by Alierta of managing the strategic future of the company, and his strengths in finding opportunities for the Group amid political and regulatory tangles.
Comment: Amatriaín on the up?
Amatriaín’s appointment as Head of Global Marketing also highlights her position as a rising star of the Group. Since a Group restructure in July 2006, Amatriaín has led Movistar España, before being promoted to the role of Deputy General Manager and Chief Executive of all Spanish operations in December 2007.
The new global role would suggest an executive potentially being groomed for the board, and is one of the likely next-generation of top management, following executives such as José María Álvarez-Pallete and Matthew Key.
Comment: Does Erskine’s new board strategy role foretell an acquisition?
It is also interesting to note the role of Peter Erskine leading a new Strategy Committee.
When his resignation from the role of Chief Executive of O2 Europe was announced, it was stressed that he would remain on the Telefónica board, and the personal regard Alierta had for Erskine was emphasised. However, despite Erskine clearly reciprocating the respect for Telefónica’s management talent, it was assumed that the board role would be more a reward for past performance, particularly as Erskine had commented that he didn’t “get” the evolving mobile space as well as his successor (Telefónicawatch, 2007.10-11).
Some of Erskine’s most significant achievements for the O2 Group were managing periods of significant change — the spin-off from BT, and the integration several years later into Telefónica, while building and maintaining a successful mobile business. Telefónicawatch wonders whether this new board committee, which also features representatives of Telefónica’s major investors, is in place to oversee an imminent new major acquisition that would require integration into the existing business.
Putting these musings together with the elevation of the role of the politically connected Eduardo Zaplana, and a previously expressed expectation that Alierta may not be able to resist an opportunity for further expansion, Telefónicawatch would be unsurprised to see a renewed Telefónica effort to take greater control of the struggling Telecom Italia.
[Further reference: Telefónica refuerza su estructura para potenciar la presencia institucional en el mundo -- Telefónica, 17 December 2008.]
Alierta calls for co-ordinated EU support for ICT
César Alierta, Chairman of Telefónica Group, was reported to have called for joint action to be taken by public and private organisations across Europe to formulate a programme that will support the growth of the information and communication technology (ICT) sector in the European Union (EU).
Alierta has put forward a five-point plan intended to deliver unity and a standard regulatory environment across the EU, which would entail the following:
Innovation in networks and services to promote market growth;
Promotion of competition among platforms;
Support for investment in next-generation networks through phased deregulation, based on geographical segmentation;
Introduction of a new radio spectrum management policy to support new services development;
Promotion of a single European telecoms market to encourage growth and competition between operators, which will enable the continent’s players to achieve global ICT market leadership.
Alierta’s call followed a new study by the Centre for Economic and Business Research (CEBR), to support the European information and communication technology (ICT) sector. The study found that the telecommunications industry contributed EUR374bn to the European Union economy in 2007, supported 3.56 million jobs, and paid EUR187bn in tax.
” The telecommunications industry is one of the fastest-growing contributors to the European economy and therefore a backbone for the wider economy. In a tougher macroeconomic climate, we believe that open markets and the appropriate regulatory environment will help to generate the investment and innovation that Europe needs now more than ever. ”
– Alierta.
Alierta called for a review of the regulatory regime, to better incentivise companies to make the multi-billion euro investments required to finance new technologies, and to ensure that Europe maintains its position as the world’s most innovative region for ICT.
” To achieve [European leadership], we need a predictable regulatory framework to favour investment in R&D [research and development] and new infrastructure… This investment is essential if we are to avoid the risk of Europe losing out to other advanced economies such as the USA and Japan, which are betting strongly on these new technologies. Our sector is highly competitive — where else did you see so many new entrants within such a short space of time, or such a technological revolution? This has resulted in steadily falling prices for consumers across all sectors — fixed, broadband, and mobile. In fact, we are one of the very few deflationary industries. We must not stifle this constant evolution by disproportionate regulation. ”
– Alierta.
Telefónica’s interests in new plan apparent
The proposals as outlined by Alierta can be seen to be playing to Telefónica’s expectations for building its own services, as would be expected.
Incumbent operators are keen to promote the idea of competition among platforms as a way of minimising charges of a monopoly in a single area, such as national fixed-line services, by widening the net of communications service providers to include, for example, mobile operators (although in Spain, Telefónica still looks pretty dominant).
It also reflects Telefónica’s approach to next-generation network building, which it does not consider should be regulated in its home market. The call for new spectrum management could also be of interest — Telefónica is currently introducing and running several fixed-wireless projects in Latin America, and could benefit should an opportunity to deploy commercially tested new services into Europe emerge.
[Further reference: Telefónica calls for new European partnership in face of global economic crisis -- Telefónica, 3 December 2008; Telefónica proposes plan to support European ICT sector -- DMEurope, 5 December 2008.]
TABLE OF CONTENTS
3 Telefónica Group
3 Acquisitions and disposals
4 Brokers’ reports
5 Strategy; Regulation
8 Financial reports
9 Telefónica España
9 Employment; iPhone; Handsets; Market statistics
10 Internet
11 Legal; Mobile services
12 Marketing; Networks
13 Regulatory; Society
14 Tariffs
15 Telefónica Latinoamérica
15 Regional; Regional strategy
17 Argentina 18 Brazil
19 Vivo 21 Chile
22 Colombia; Terra
24 Ecuador 25 Mexico
26 Panama 27 Peru
28 Venezuela
29 Telefónica Europe
29 Appointments;
Czech Republic;
Germany; Legal
32 Ireland
33 Slovakia;
United Kingdom
38 Associates and investments
38 China Unicom (Netcom);
Portugal Telecom
40 Telecom Italia (Telco SpA)
44 Telefónica Q3 results
44 Group
50 España
56 Latinoamérica
71 O2 Europe
78 Atento Group
79 Analyst reaction
80 INDEX
INDEX
A
Ability Spain, 13
Accenture, 11
Adobe Systems, 9
Airwave Safety Communications Ltd, 44, 71
Allianz SE
- Dresdner Bank
- Dresdner Kleinwort, 39
América Móvil, 15, 16, 25, 26
- Claro, 20, 21
- Comcel, 23
- Slim, Carlos, 22, 25
- Telcel, 25
Anatel, 4, 20
Apple, 9, 22, 26, 28, 34, 35
- iPhone, 9, 22, 26, 35
Arqiva, 33
Automatos Holding, 19
B
Banco BPI SA, 38
Banco do Brasil S.A., 20
Banesto Bolsa, 13
Benetton Group, 40
Bertelsmann, 3
Bilbao Football Club, 12
Brasil Telecom, 4
British Broadcasting Corporation, 41
British Telecom, 27
BT Group, 6
C
Cable & Wireless, 26
Carphone Warehouse, 35
Cassa Depositi e Prestiti, 41
CFC (Mexico), 25
China Mobile, 38
China Netcom, 38
China Telecom, 38
Cisco Systems, Inc., 18, 21
Citigroup, 79
Clifford Chance, 29
Cloud, The, 34
CMT, 9, 10, 13, 14
CNTV (Colombia), 22
Communications Workers Union, 32
Community of Madrid, 12
Competition Commission, 13, 14
Comverse Technology, 15
Conatel, 24, 28
D
Daiwa Institute of Research, 79
Dell, 35
Deutsche Bank, 42
Deutsche Telekom, 30
- T-Mobile, 29, 35
Digicel, 26
Dresdner, 4, 39
E
Endemol N.V., 44
Entel, 21
Ericsson, 26
Espirito Santo Research, 38
European Union, 5, 7, 12, 13, 29, 41, 52
- European Commission, 11, 13, 14, 38
- Kroes, Neelie, 14
- European Parliament, 5
F
Fitch, 8, 21
Fitch Ratings, 8, 21
Fortis, 4
France Télécom, 11
- Orange, 10, 11, 35
Freshfields Bruckhaus Deringer, 29
G
Gilat Satellite Networks Ltd, 27
Glasgow Subway, 33
Gleiss Lutz, 29
Goldman Sachs, 4
Google, 9
Grupo Werthein, 17, 43
H
Hansenet, 41
Hartmannvonsiebenthal, 30
Herbert Smith, 29
Hewlett-Packard, 35
High Tech Computer Corp. (HTC), 9, 22, 28, 34
HSBC, 20
Hutchison Whampoa, 41
J
Jazztel, 11
JPMorgan, 4
L
Ladbrokes, 29
Lotojuegos.com, 11
Lycos, 3
M
Media Markt, 31
Mediaset
- Berlusconi, Silvio, 5, 42
Morgan Stanley, 8, 31
Motorola, 28
MVNOs, 10
N
NEC, 11
Nokia, 9, 22, 26, 28, 35
Nokia Siemens Networks, 26
Novator, 3
O
Oddo Securities, 79
Ofcom (UK), 35
Openwave, 11
Organic, 56
P
P4, 3
Palm, 28
Pirelli, 40
Portugal Telecom, 3, 15, 38, 39, 40
Portugal Telecom, Bava, Zeinal, 39
Prisa, 4
- Digital+, 4
ProMarkt, 31
Q
QUALCOMM, 16
- Gobi, 16
R
Razor Fish, 23
Regions
- EMEA
- Czech Republic, 29, 71, 73, 74
- Europe, 3, 5, 6, 7, 8, 11, 12, 13, 14, 19, 29, 38, 41, 44, 45, 48, 49, 52, 71, 73, 74, 79
- France, 4, 5, 11
- Germany, 3, 5, 21, 29, 30, 31, 32, 41, 48, 72, 75
- Ireland, 13, 29, 32, 71, 76
- Italy, 5, 6, 17, 40, 41, 42, 43
- Portugal, 3, 15, 38, 39, 40
- Slovakia, 29, 33, 73
- Spain, 4, 5, 6, 8, 9, 10, 11, 12, 13, 14, 19, 21, 22, 23, 24, 44, 48, 78, 79
- UK, 29, 33, 34, 35, 36, 71, 72, 77
- Latin America, 5, 8, 11, 15, 16, 19, 21, 23, 24, 44, 48, 56, 78, 79
- Argentina, 15, 16, 17, 18, 21, 24, 41, 56, 57, 59, 60
- Brazil, 3, 4, 15, 16, 18, 19, 20, 21, 39, 41, 42, 43, 48, 56, 57, 58, 60, 78
- Central America, 25, 26, 62, 78
- Chile, 21, 22, 57, 63, 64
- Colombia, 22, 23, 24, 56, 57, 65, 66
- Ecuador, 24, 66
- Mexico, 15, 22, 25, 48, 56, 58, 67, 78
- Panama, 26
- Peru, 27, 28, 48, 56, 57, 58, 68, 69, 78
- Uruguay, 69, 70
- Venezuela, 15, 28, 56, 57, 70, 78
Research in Motion, 28, 35
Research In Motion
- BlackBerry, 22, 26, 35
Royal KPN, 31
- E-Plus, 31
Rural Telecom, 27
S
Samsung, 35
Saturn, 31
Schlecker Drogeriemärkte, 32
Sofora, 43
Sogecable, 4
Sonaecom, 38, 40
Sony, 26, 28, 35
Sony Ericsson, 26, 28, 35
Standard and Poor’s, 8, 17
Subtel (Chile), 21
T
TDLC (Chile), 22
Technologies
- 2G
- CDMA, 15, 38
- Edge, 29
- 3G, 9, 10, 12, 16, 19, 22, 23, 26, 28, 29, 33, 34, 39, 43, 50, 55, 56
- 3.5G, 9, 22, 25, 28, 39
- HSDPA, 9, 12, 22, 28, 29, 34, 39
- HSUPA, 29, 39
- 4G
- WiMAX, 12
- ADSL, 48, 52, 71
- Bluetooth, 34
- Broadband, 4, 7, 9, 10, 12, 13, 14, 17, 21, 22, 27, 30, 34, 35, 38, 40, 43, 48, 50, 51, 52, 53, 56, 57, 58, 60, 61, 62, 64, 65, 68, 72, 74, 75, 77
- DSL, 10, 30, 71
- GSM, 15, 29, 33, 38, 56
- ICT, 7, 8
- IP, 18
- IPTV, 4, 11, 41
- ISDN, 30
- LLU, 48, 52, 72
- M2M, 10, 55
- MMS, 33
- Mobile Broadband, 21
- NGN, 7, 8, 13, 39, 41
- P2P, 55, 75, 76, 77
- R&D, 7
- SIM, 9, 20, 32, 34
- SMS, 23, 27, 55, 75, 76, 77
- UMTS, 22, 28, 29
- WLAN
- Wi-Fi, 9, 12, 34
Telco SpA, 17, 40, 42
Telecom Argentina, 17, 41, 43
Telecom Italia, 4, 6, 17, 21, 30, 40, 41, 42, 43
- Alice, 30
- Bernabe, Franco, 40, 41, 42, 43
- Entel, 21
- HanseNet Telekommunikation, 30
- Lambarri, Carlos, 30
- Patuano, Marco, 43
- TIM Brasil, 4, 20, 42, 43
Telefonica Group
- Products and services
- TecTotal, 19
Telefónica Group, 7, 15, 16, 22, 32, 42, 44, 45, 46, 47, 48, 49
- Associates and investments
- China Netcom, 38
- China Unicom, 38
- Lycos Europe, 3
- Portugal Telecom, 3, 15, 38, 39, 40
- Sogecable, 4
- Telecom Italia, 4, 6, 17, 21, 30, 40, 41, 42, 43
- Atento, 19, 23, 45, 78
- España, 5, 6, 9, 12, 13, 44, 45, 46, 47, 49, 50, 51, 52, 53, 54, 55
- Movistar, 6, 9, 14
- Universal Service Obligation, 50, 52, 53, 54
- Executives
- Abril, Luis, 5
- Alierta, César, 5, 6, 7, 8, 13, 16
- Álvarez-Pallete Lopez, Jose Maria, 6, 15, 16
- Amatriaín, Bélen, 5
- Andreu, Alberto, 5
- Ansaldo, Guillermo, 5
- Bifaretti, Fabian, 25
- Campbell, Justine, 29
- de Bergia, Francisco, 5
- Dunne, Ronan, 35
- Erskine, Peter, 6, 29
- Feistel, Holger, 31
- Fernández Valbuena, Santiago, 8, 31, 42, 45, 49, 56
- Figuero, Paula, 21
- Flögel, Oliver, 21
- Flormann, Björn, 31
- Gilolmo, Emilio, 5
- Gray, Danuta, 32
- Key, Matthew, 6, 71
- Linares, Julio, 6
- Manzanares, Javier, 28
- Molés, José, 21
- Nadal, Javier, 5
- Navas, Marisa, 5
- Ponto, Ariel Ricardo, 24
- Poston, Richard, 5
- Rampling, Peter, 34
- Regueros, Sergio, 24
- Saiz, Fernando, 21
- Schüler, Lutz, 30, 32
- Timermans, Alfredo, 5
Zaplana, Eduardo, 5, 6
- Interdomain, 10
- Latinoamérica, 15, 16, 19, 45, 46, 47, 49, 56, 57, 58
- Argentina, 17, 18, 22, 46, 47, 59
- Brazil, 18, 19, 46, 47, 60, 61
- Chile, 21, 22, 46, 47, 63, 64
- Colombia, 22, 23, 24, 46, 47, 65
- Mexico, 25, 46, 47, 67
- Peru, 27, 28, 46, 47, 68
- Telefónica Empresas, 18
- Telefónica International Wholesale Services, 46, 47, 69
- Uruguay, 46, 47
- USA, 22
- Venezuela, 28
- VIVO (Brazil), 15, 20
- Móviles, 11, 46, 47, 59, 63, 64, 65, 67, 68
- Ecuador, 46, 47
- Uruguay, 46, 47
- Venezuela, 46, 47
- Movistar, 6, 9, 10, 11, 12, 14, 15, 16, 18, 21, 22, 23, 24, 25, 26, 28
- Argentina, 18
- Chile, 21
- Colombia, 22, 23, 24
- Mexico, 25
- Venezuela, 28
- O2 Europe, 6, 8, 13, 29, 30, 31, 32, 33, 34, 35, 36, 37, 46, 47, 71, 72, 73, 74, 75, 76, 77, 79
- Fonic, 31
- Products and services
- DUO, 51
- FonoYa, 27
- Imagenio, 4, 11
- Keteke.com, 11
- O2 Business Pre-selection, 30
- O2 Mobile Broadband, 34
- O2 Universal Charger, 35
- pay-TV, 4, 22, 48, 52, 58, 61, 64, 65, 68, 74
- Sello Movistar, 23
- Supertienda de Movistar Music, 23
- TRIO, 51
- Telco SpA, 17, 40, 42
- Telefónica Europe, 46, 47
- Czech Republic, 29, 71, 73, 74, 75
- Germany, 29, 30, 31, 32, 72, 73, 75, 76
- Ireland, 13, 32, 73, 76
- Litmus, 36
- O2 Group, 6, 29
- Slovakia, 33, 75
- Telefónica Deutschland, 30
- UK, 33, 34, 35, 36, 46, 47, 72, 73, 77
- Terra, 3, 22, 23
Teléfonos de México (Telmex), 22
Telemar
- Oi, 4, 20
U
UBS, 39, 79
V
Vivanco, 31
Vivendi Universal, 4
Vivo Participações, 3, 4, 15, 19, 20, 39, 46, 47, 58, 61, 78
- de Lima, Roberto, 19
- Telemig Celular (Brazil), 39, 58
Vodafone Group, 10, 35
Y
Yahoo!, 15
- oneSearch, 15
Yoigo, 10
Your Communications, 26
Z
ZON Multimedia, 40
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