• Flagship deal representative of NatCos stepping in to fill gaps left by retrenching T-Systems.
  • IT services area is problematic for T-Sys but focus of enthusiasm for OTE.

OTE Group agreed a further deal with the Coca-Cola Hellenic Bottling Company (Coca-Cola HBC) to provide the latter with IT support services in 19 countries.

The contract is the third ICT project conducted by OTE for the bottling company (Deutsche Telekomwatch, #47 and #67), and was said to be the “most complex in terms of IT support services that has ever been undertaken by the Group”, while also creating 80 new positions.

The agreement will see OTE provide “24/7” IT support services to 26, 000 Coca-Cola HBC users in 19 countries in their native languages. It covers enterprise resource planning, customer relationship management, and ordering systems. OTE said its domestic contract centre business, e-value, had helped develop a new multilingual IT service desk and created two operating centres exclusively for Coca-Cola HBC. These services are already being provided to eight countries.

Coca-Cola HBC indicated it had invested EUR8.7m in the latest project, bringing its overall investment in the IT revamp to EUR57m during the past three years, from EUR48m when the last tie-up was announced.

The support services engagement builds on a five-year regional IT infrastructure modernisation and management contract OTE and T-Systems Hungary secured with Coca-Cola HBC in 2015. In September 2017, the operator completed a four-month project to redesign and upgrade the bottling company’s SAP Business Warehouse system, as an add-on to the 2015 deal.

Love-hate relationship

An oddity of the deal is that it is focused on the very market (IT services) where Group enterprise arm T-Systems (T-Sys) has been suffering contract challenges and seeking to reduce exposure, in a bid to raise profitability (Deutsche Telekomwatch, #72).

Both Europe NatCos, like OTE, and Telekom Deutschland, have been licensed to up their presence in the enterprise IT market in recent years, to meet Group growth targets, and seemingly fill gaps left by a more margin-pressured T-Sys. It is strange, however, that they see IT services provision as appealing at a time when another part of the same Group is pulling back from participation in the space.

Image: Jon Mitchell / Flickr CC BY 2.0.

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Contents

EXECUTIVE BRIEF

GROUP

Deals

SoftBank succumbs on Sprint-T-Mobile US merger [p6]

  • Table 1: People movement highlights

Supply chain

Data spinout secures key role in media buying [p10]

  • Agencies lose influence

Group Development

KNIPPR set for June shutdown [p12]

  • Screen return likely

Technology & Innovation

Decline in DT’s traditional R&D budget continues [p13]

  • Here comes DTCP
  • Table 2: Ups and downs of Group R&D expenditure

Google could supplant Nokia as EAN partner [p14]

  • A pre-take-off downer for EAN

DT joins TEAC club to disrupt network suppliers [p14]

  • Table 3: Eins, zwei, drei. First batch of startups to join DT’s TEAC in Germany
  • TEAC your startups well
  • Paris, London, Seoul, Berlin

Cracking the open source code

GERMANY

Partnerships

More content allies sign up to StreamOn [p17]

  • The big mo

Verimi goes live in Germany [p18]

  • DT watchful
  • Not a zero sum game
  • Table 4: Verimi ‘green button’ service providers at launch

EUROPE

Croatia

Six years later, TeraStream breaks cover [p22]

  • A long and winding Stream
  • Watch this space

Ericsson Nikola Tesla flags another Croatian mobile win [p24]Czech Republic

Czech hybrid broadband service gets a refresh [p25]

  • A stopgap

Greece

OTE uncaps another Coca-Cola HBC IT project [p26]

  • Love-hate relationship

SYSTEMS SOLUTIONS

Strategy

T-Sys performs its own digital transformation [p29]

  • All the toys
  • Al-Saleh just warming up, with more dramatic moves likely in offing

Microsoft backs T-Sys’ digital game-plan at Messe [p31]

  • Microsoft: public friend number-one?
  • IoT at Messe: announcements and re-announcements
  • DT doesn’t make a stand at CeBIT

Contracts

Mixed messaging as T-Sys nets Sparda “mega” IT deal [p34]

  • T-Sys evidently still captivated by IT outsourcing

USA

Strategy

FCC ignores TMUS red flag on mmWave conditions [p36]

  • Figure 1: Nationwide split of available mmWave spectrum
  • Things troubling TMUS
  • It’s also the economics, stupid
  • What’s all the UMFUS about?
  • Table 5: Auction 101: 28GHz frequencies under the hammer*
  • Table 6: Auction 102: 24GHz frequencies under the hammer*
  • Scheme needs fresh air

FURTHER READING

INDEX

Index

A

Africa 34
Airrays 15
Alcatel-Lucent 9, 14
Allianz 18
Alphabet 14
– Google 14, 18
América Móvil 9
Americas
– Canada 12
– United States of America (USA) 6, 7, 14, 35, 37, 38
– – Federal Communications Commission (FCC) 36, 37, 38, 39
– – Government 7
Apigee Corp. 14
Asia-Pacific
– China 7, 18
– Japan 7
– South Korea 15
AT&T 7, 9, 17, 36, 37
Axel Springer AG 18

B

BT Group 6, 15
Business Connexion 9

C

Capgemini 9
CeBIT 31, 33
Cinco Capital 15
Cisco Systems 8, 23
Cloudera, Inc. 10
Coca-Cola 26
Cortina Systems 23

D

Daimler AG 18
Deutsche Bank 18, 19
Deutsche Telekom 6, 7, 8, 9, 10, 12, 13, 14, 15, 17, 18, 19, 22, 23, 24, 25, 26, 29, 30, 31, 32, 33, 34, 36, 37, 39
– Corporate
– – Headquarters 15
– Deutsche Telekom Capital Partners 13, 15
– – emetriq 10
– Europe
– – Austria 8, 22, 25
– – Croatia (Hrvatski Telekom) 17, 22, 23, 24
– – Czech Republic 22, 25
– – Greece (see OTE) 17, 23
– – Hungary (see Magyar Telekom) 8, 23
– – International Carrier Sales & Services (ICSS) 8, 23
– – Montenegro (see Magyar Telekom) 24
– – Netherlands 8, 12, 17
– – Poland (Polska Telefonia Cyfrowa/PTC) 8, 17, 24
– – Slovakia (Slovak Telekom/T-Mobile) 25
– European Aviation Network 14
– Executives
– – Al Saleh, Adel 29, 31
– – Arnold, Heinrich 29
– – Chocholek, Mariusz 8
– – Clauberg, Axel 15
– – Czajkowski, Pawel 8
– – Höttges, Timotheus 7, 31
– – Janssen, Uwe 15
– – Klingenburg, Peter 29
– – Legere, John 6
– – Lorenz, Arndt 29
– – Lorenz, Peter 29
– – Markowski, Piotr 8
– – Metzger, Hansjorg 9
– – Nafziger, Rolf 23
– – Pabst, Magnus 9
– – Ray, Neville 7
– – Rekasi, Tibor 8
– – Sievert, Mike 7
– – van der Walt, Mardia 8
– Ex-executives
– – Arnoldner, Thomas 9
– Germany 6, 10, 17, 18, 19, 23, 25, 26
– – T-Online 10
– Investments
– – Magyar Telekom (see separate) 8, 9, 23
– – OTE (see separate) 26
– Product and Innovation
– – hubraum 6
– – Telekom Innovation Laboratories (T-Labs) 19, 29
– Products and services
– – Connected Car 25
– – StreamOn 17
– Systems Solutions 28
– – T-Systems 8, 9, 10, 19, 26, 29, 31, 33, 34
– – – Detecon 29, 30
– – – South Africa 9
– – – Telekom Security 19, 33, 34
– Technology
– – BNG (Broadband Network Gateway) 23
– – TeraStream 22, 23
– Toll Collect 33
– USA 6, 7, 8, 9, 14, 17, 19, 36, 37, 38
Deutsche Telekom Capital Partners 13, 15

E

Ericsson 12, 23, 24
– Croatia (see Ericsson Nikola Tesla) 24
Ericsson Nikola Tesla d.d. (see Ericsson) 24
Espial 12
Europe
– Austria 9, 22, 33
– Belgium 12, 15
– Croatia 9, 22, 23, 24
– Czech Republic 22, 25, 33
– France 15
– Germany 6, 7, 14, 15, 16, 17, 18, 19, 23, 29, 30, 31, 32, 33, 34
– – Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen (BNetzA, RegTP, FNA, or German Federal Network Agency) 17, 19
– Greece 26
– Hungary 8
– Macedonia 9
– Montenegro 24
– Netherlands 6, 12
– Poland 8, 24
– Romania 17
– Slovakia 25
– Switzerland 8, 9
– Turkey 17
– United Kingdom (UK) 15
European Union 17, 18, 19
– European Commission 18

F

Facebook 12, 14, 18
– Telecom Infra Project 14
Fon 6
France Télécom
– Mobistar 12
– Orange 12, 15, 17
Fraunhofer Institute 32
Fujitsu 9

G

Giesecke & Devrient 18
Gogo 14
GSM Association
– Mobile World Congress 30, 31, 32
GSM Association (GSMA) 18, 19

H

High-Tech Gründerfonds 15
Hrvatski Telekom (see DT, Croatia) 17, 22, 23, 24
– Combis d.o.o. 23
– MAXtv 22
Huawei Technologies 25, 31

I

ImageWare Systems 19
Infosys Technologies 9
Inmarsat 14

J

JIBE Inc. 14

K

KPN
– BASE 12

L

Lufthansa 18

M

Magyar Telekom (see DT) 8, 23
– Executives
– – Mattheisen, Christopher 8
– Montenegro (Crnogorski Telekom) 24
– T-Systems Hungary 8, 26
Market segments
– Machine-to-machine (M2M) 31
– Over-the-top (OTT) 12
– Value-added services (VAS) 25
MetroPCS Communications Inc. 7
Microsoft 29, 31, 32
Middle East 34
Mindshare 10

N

Neustar 10
Nokia 14, 23

O

Objective Partners 10
OTE (Hellenic Telecom. Org. SA, see DT) 26
– Cosmote 17, 23
– – Greece 17, 23

P

PPF Group 33

R

RTL Group 17

S

Salesforce 29
SAP 26, 29, 30, 31, 32
Singapore Telecom 17
SK Telecom 15
Slovak Telekom (see DT, Slovakia) 25
SOFTBANK CORP. 6, 7
– Son, Masayoshi 7
Sprint Corporation 6, 7, 36
– Boost Mobile 7
Swisscom 17

T

Technology
– 2.5G 7
– 2G 7
– – GSM 18, 19
– 4G
– – Long Term Evolution (LTE) 14, 25, 32
– 5G 7, 8, 9, 14, 32, 36, 37, 38
– Blockchain 19
– DSL 25
– Fibre 12, 23, 25
– IP 15, 23
– IPTV 12, 23
– M2M 31
– MMS 29, 30
– Narrowband Internet of Things (NB-IoT) 32
– OpenStack 15
– R&D 13, 15
– SDN 23
– Spectrum 36, 37, 38, 39
– – 1800 MHz 12
– – 2100 MHz 12
– – 2600 MHz 12
– Telemedicine 23
– Web Services 14
– W-LAN 6, 14, 17
Tele2 12
– Netherlands 12
Telefonica Group 18
– Europe 22
Telekom Austria 8, 9
– Austria
– – A1 8
Telenet 12
Telkom South Africa 9
Twitter Inc. 22

V

Value-added services 25
Verimi 18, 19
Verizon Communications 36, 37
Virgin Group
– Virgin Mobile 7
Vodafone 8, 17, 18, 19, 22
– Europe Region
– – Czech Republic 22
– – Germany 17, 18, 19
– – Hungary 8

W

WPP 10

About

About Deutsche Telekomwatch

Report: #72
Published: April 2018
Next report: May 2018
For more information visit: Deutsche Telekomwatch