There were more signs of the potential for disruption to T-Systems’ commercial and technology relationships, as part of new Chief Executive Adel Al-Saleh’s plan to revamp the business.

  • Management tier below Al-Saleh set for changes.
  • Current trio of product-focused departments to be distilled down to two.
  • Newcomer reportedly set to be brought in to refresh sales approach.

Some hints emerged of how new T-Systems (T-Sys) Chief Executive Adel Al-Saleh will seek to restructure the profit-lite enterprise services division, and disengage Deutsche Telekom (DT) from cash-draining areas of its business. The American — who only formally joined DT on 1 January 2018 (Deutsche Telekomwatch, #67) — is said to have quickly firmed up a reorganisation plan and presented it to T-Sys management in mid-January 2018.

Although detail is scant, it looks like the former IBM and Northgate Information Solutions (NIS) executive’s initial primary focus is on tightening T-Sys’s product focus and giving it more commercial transparency and accountability (with unprofitable partner relationships and client deals having long plagued the division — Deutsche Telekomwatch, #41 and passim).

A Handelsblatt report appeared to suggest that T-Sys’s current structure — based on three departments covering Digital, IT, and Telecommunications services — will be distilled into two portfolio-focused units and one integrated sales division, responsible for go-to-market across all T-Sys products.

It appears the first portfolio unit will focus on heavier duty services such as systems integration, private cloud (including T-Sys’s wide-reaching SAP relationship), and managed infrastructure, while the second’s remit looks set to cover Internet of Things, public cloud, enterprise networking, and the fledgling Telekom Security arm.

Shaking Systems: Clemens lieutenants and partnerships to be mixed up

With its focus on products, the coming revamp will undoubtedly have put T-Sys’s vast partner and supplier ecosystem on notice, both for threat and opportunity.

People-wise, the rearrangement will inevitably bring change, disrupting supplier and partners’ personal relationships within T-Sys. It seems certain, for example, to prompt a shake-up to the management tier that reported into Al-Saleh predecessor Reinhard Clemens — Digital Division Director Anette Bronder, Telecommunications Division Director Patrick Molde-Ude, and IT Division Director François Fleutiaux. Al-Saleh is reported to be keen to bring in an external hire to lead T-Sys on sales, likely leaving only the two portfolio jobs open for those three executives, should they want to remain at the unit at their equivalent level.

The internal reorganisation is sure to be accompanied by some level of M&A, too — especially considering Al-Saleh was appointed to the job on the back of his success pushing through downsizing and overhaul of NIS for private equity owners Kohlberg Kravis Roberts & Co.

With greater sales accountability will presumably come a better view of T-Sys business areas that are dragging on its financials, and could be offloaded. In an attempt to improve margin, T-Sys has already made a string of incremental unit sales over the last decade, but rumours of a more dramatic M&A move have been circulating for months.

According to Handelsblatt, a deal to merge part of the division with rival Atos Origin was discussed during summer 2018, but did not end up reaching agreement.

Thyssenkrupp breakup illustrates the task Al-Saleh faces

  • Tied in with T-Sys’ move to improve sales accountability, a WirtschaftsWoche report indicated the unit and prominent client Thyssenkrupp had prematurely brought a seven-year outsourcing relationship to an end, after apparent problems with delivery. Although T-Sys’ relationship with Thyssenkrupp is multi-faceted, and the exact deal affected is not clear, the report appears to fit with T-Sys’ announcement of a “three-digit-million euro range” IT outsourcing contract with the manufacturer in 2014 (Deutsche Telekomwatch, #39).
  • Operational and technical headaches with vast client engagements have long been a drag on the division’s profitability, despite repeated assurances over the years that it had become more disciplined regarding pursuit of contracts (Deutsche Telekomwatch, #41). Writedowns on “two large legacy contracts” affected T-Sys’ financials as recently as the year to 31 December 2016, for example (Deutsche Telekomwatch, #61).
  • It remains to be seen whether the introduction of a new (and externally-appointed) chief executive, in Al-Saleh, will be able to break T-Sys’ ingrained tendency towards “mega” — but not necessarily margin-improving — contracts.

Image: Adel Al-Saleh / Twitter.

Table of Contents

EXECUTIVE BRIEF

GROUP

Deals

DT and Orange linked again as Macron seeks EU revival [p6]

  • Figure 1: Deutsche Telekom and Orange fixed-line and mobile footprint comparison
  • An imbalanced friendship
  • Figure 2: Revenue split by geography, DT and Orange (FY16)
  • Table 2: European operator market capitalisation comparison, February 2018
  • An unrealistic mismatch, but no harm done for DT’s attempts to shape Europe
  • DT and Orange by numbers – they don’t add up, for now
  • Table 1: European operator financial and other metric comparison

Partnerships

Nationalisation plan puts Toll Collect JV future in doubt [p9]

  • Government clears way for a partner refresh
  • DT on or off the hook?
  • Troubles mounting up
  • Table 3: Toll Collect overview, 2018 unless stated

DT trumpets completion of ground network for EAN [p13]

  • EAN part of DT’s strategy to connect everyone everywhere
  • Legal challenges not expected to delay EAN launch
  • EAN timeline

People

Table 4: People movement highlights

Technology & Innovation

Höttges: Forget B2C – EU’s digital future is B2B [p18]

  • Höttges remains long on 5G ecosystems
  • Banking on 5G-based B2B revival is ambitious
  • More IoT/B2B tie-up activity; Hamburg and Munich testbeds
  • NB-IoT rollout on schedule, assures DT

GERMANY

Network

TDE extends testing of FTTH demand to Markkleeberg [p23]

  • Public subsidies and industrial zones

EUROPE

Czech Republic

TMCZ to expand FTTH network [p26]

  • Table 5: T-Mobile Czech Republic and Slovak Telekom, financials and KPIs, Q3 FY17
  • Table 6: Selected DT NatCo mobile-wireline broadband user base weighting, at 30 September 2017 (pre-latest M&A)
  • M&A follow-up?

Hungary

MT obliged to provide passive network access [p29]

SYSTEMS SOLUTIONS

Strategy

New T-Sys chief enters with intent [p32]

  • Shaking Systems: Clemens lieutenants and partnerships to be mixed up
  • Thyssenkrupp breakup illustrates the task Al-Saleh faces

T-Sys strengthens Brazil footing with IoT-led MVNO [p34]

  • Two BRICs laid
  • More power-hungry DT moving beyond stock partnership patterns

USA

Network

TMUS typically bullish over 600MHz progress [p37]

  • Taking the low road
  • AT&T 600MHz snub shrugged off
  • LTE coverage lag is old hat, says Ray
  • Macro facts on the ground
  • Add-on M&A action to continue

TMUS keeps up 5G banter [p40]

  • Ray gets claws out in race for 5G bragging rights
  • Mapping out TMUS’ 5G tilt for air supremacy
  • Table 7: National weighted average of spectrum depth, band class *

TMUS seeks allies for densification drive [p42]

  • Europe in network shade again

FURTHER READING

INDEX

Index

Symbols

3rd Generation Partnership Project (3GPP) 40

A

Africa 7, 17, 35
– Congo 7
Alcatel-Lucent 15, 35
Alibaba Group Holding Ltd 18
Alphabet
– Google 8, 18, 19
Amazon.com Inc. 18, 19
América Móvil 34
– Claro 34, 35
Americas
– Brazil 17, 34
– Colombia 42
– Latin America 35
– United States of America (USA) 6, 7, 8, 15, 18, 20, 36, 37, 40
– – Federal Communications Commission (FCC) 38, 39, 41
– – States
– – – Califormia 40
– – – Georgia 9
– – – Illinois 39
– – – Iowa 39
– – – Nebraska 39
– – – New York 38
– – – Washington 41
Apple 39
Asia-Pacific 15, 17, 35
– China 18, 34, 35
– Japan 42
– Singapore 42
– South Korea 17
Atos 33
AT&T 19, 38, 40, 41

B

Banco Santander, SA 17
Bango 27
Bloomberg L.P. 18
BMW 19
Boku 27
BOKU Inc. 27
BroadSoft 6
BT Group
– EE 7

C

CenturyLink Inc. 9
China Unicom 34, 35
Cisco Systems 9, 19
Cleverlance 26
Comarch SA 9
Comcast Corp. 41
Crown Castle International Corp. (CCI) 42

D

Daimler AG 9, 11
Deutsche Telekom 6, 7, 8, 9, 10, 11, 13, 14, 15, 16, 17, 18, 19, 20, 23, 24, 26, 27, 28, 29, 32, 33, 34, 35, 37, 38, 39, 40, 41, 42
– Corporate
– – Headquarters 20
– Deutsche Telekom Capital Partners 10
– – Deutsche Telekom Strategic Investments 6
– – – Swyx (see separate) 6
– – Mojio (see separate) 34
– – Next Generation Enterprise Network Alliance (ngena) 9, 35
– Europe
– – Austria 17, 20, 26, 27, 28, 34
– – Croatia (Hrvatski Telekom) 28
– – Czech Republic 16, 26, 27, 28, 34
– – Greece (see OTE) 28
– – Hungary (see Magyar Telekom) 16, 28, 29
– – Netherlands 27, 28
– – Poland (Polska Telefonia Cyfrowa/PTC) 27, 28
– – Slovakia (Slovak Telekom/T-Mobile) 16, 26, 27, 28
– – UK (EE) 7
– European Aviation Network 13
– Executives
– – Binder, Jeff 16, 37
– – Boni, Bill 16
– – Bush, Ken 16
– – Camuso, Stefano 17
– – Clemens, Reinhard 33
– – Fazakas, Andras 16
– – Fleutiaux, Francois 33
– – Gedrovics, Alexander 16
– – Höttges, Timotheus 18, 24
– – Katz, Mike 16
– – Kemal, Kosemehmetoglu 16
– – Kimberger, Michael 17
– – Klose, Fabian 17
– – Konya, Laszlo 17
– – Kralova, Ursula 16
– – Legere, John 40
– – Lenz, Peter 11
– – Ray, Neville 37, 40
– – Salm, Olaf 16
– – Schlaberg, Steffen 17
– – Sievert, Mike 16
– – Slooten, Erik 16
– – Thygesen, Dan 16
– – Vacek, Jiri 16
– – Vasina, Milan 26
– – Wittig, Hannes 42
– Ex-executives
– – Rubim, Camillo 17
– – Zamani, Phil 17
– Germany 6, 17, 20, 23, 24, 26, 27, 28, 34
– Investments
– – Magyar Telekom (see separate) 16, 28, 29
– – OTE (see separate) 15, 16, 20
– Product and Innovation
– – hubraum 20
– Products and services
– – T-Mobile TV 16, 37
– Systems Solutions 31
– – T-Systems 7, 9, 17, 18, 19, 32, 33, 34, 35, 37
– – – Satellic 11
– – – Telekom Security 32
– – – Toll4Europe 11
– Toll Collect 9, 10, 11
– USA 6, 7, 15, 16, 17, 19, 28, 34, 35, 37, 38, 39, 40, 41, 42
Deutsche Telekom Capital Partners 10
Dr. Ing. h.c. F. Porsche AG 17

E

EADS
– Airbus 15
eBay
– PayPal 27
EchoStar Communications Corp. 14
Ericsson 18, 41, 42
Europe
– Albania 7
– Austria 7, 8, 9, 14, 17, 26
– Belgium 7, 11, 33
– Croatia 7
– Czech Republic 7, 20, 26, 27, 28
– Estonia 27
– Finland 13
– France 6, 7, 8, 9, 13, 14, 15, 42
– Germany 6, 7, 8, 9, 10, 13, 14, 15, 17, 18, 19, 20, 22, 24, 26, 32, 33, 35, 42
– – Government 19
– Greece 7, 15, 20
– Hungary 7, 16, 19, 20, 29
– – Gazdasági Versenyhivatal (Hungarian Competition Authority/GVH) 29
– – National Media and Communications Authority (NMHH) 29
– Ireland 42
– Italy 9, 14
– Luxembourg 7
– Macedonia 7
– Montenegro 7
– Netherlands 6, 7, 8, 9, 20
– Norway 13
– Poland 7, 20
– Portugal 9, 13
– Romania 7, 17, 27, 28
– Russia 9
– Slovakia 7, 20, 27
– Spain 7, 9
– Switzerland 13, 17, 19, 33, 34
– Ukraine 9
– United Kingdom (UK) 6, 7, 9, 13, 15, 35, 42
– – Office of Communications (Ofcom) 14, 15
European Organisation for Nuclear Research 19
European Union 6, 13, 18, 20
– European Commission 14, 15
– European Court of Justice 14, 15
Eutelsat Communications 14

F

Facebook 18
Fortumo 27
France Télécom
– Orange 6, 7, 8, 28
– – Poland (see Telekomunikacja Polska) 28
– – UK (see EE, DT) 7
FreeMove Alliance (DT-FT-TeliaSonera-TI) 35

G

Global M2M Assocation (GMA) 35
Gogo 15
GSM Association
– Mobile World Congress 35
GTS Central Europe 16

H

Hamburg Port Authority 20
Hitachi 17
Hrvatski Telekom (see DT, Croatia) 28
Huawei Technologies 11, 26, 28, 32

I

IBM 17, 18, 19, 32
Inmarsat 9, 13, 14, 15
Intel 11, 19, 41
International Airlines Group SA
– British Airways 13, 15
– Vueling Airlines SA 15

K

Kohlberg Kravis Roberts 33
KPN 8, 9

L

Lebara Group 17
LG Electronics 39
Liberty Global
– UPC Austria 26, 28
Liberty Global Inc. 8
– UPC Broadband 26, 28
Lufthansa 13, 15

M

Magyar Telekom (see DT) 16, 28, 29
– Macedonia (Makedonski Telekom/T-Mobile) 16
Market segments
– Machine-to-machine (M2M) 34
– Mobile virtual network operator (MVNO) 34, 35
– Multinational corporations (MNCs) 34
– Value-added services (VAS) 34
MetroPCS Communications Inc.
– Carter, Braxton 42
Microsoft 6, 19
Middle East 7, 17
– Egypt 7
– Iraq 7
– Israel 42
Mojio 34
mopay 27

N

NFON 6
Nokia 13, 15, 20, 35, 38, 41, 42
Northgate Information Solutions Ltd 32

O

OTE (Hellenic Telecom. Org. SA, see DT) 15, 16, 20
– Cosmote 28
– – Albania (Telekom Albania) 28
– – Greece 28

P

PCCW 9
Portugal Telecom 9

R

Reliance-Anil Dhirubhai Ambani Group
– Reliance Communications (RCom) 9
Royal Dutch Shell plc 37

S

Samsung 39
SAP 17, 32
SES S.A. 14
– SES Astra S.A. 14
SK Telecom 9, 35
Slovak Telekom (see DT, Slovakia) 16, 26, 27, 28
Sprint Corporation 40, 41
Swisscom 17
Swyx 6

T

Technology
– 2.5G 40, 41
– 2G 39, 40, 41
– 3G 41
– – Evolved HSPA (HSPA+/I-HSPA)
– – – MIMO 11
– 4G 39
– – Long Term Evolution (LTE) 13, 15, 26, 27, 28, 37, 38, 39, 41
– 5G 11, 18, 19, 20, 37, 38, 40, 41, 42
– DSL 10, 26, 27
– Fibre 7, 10, 23, 24, 26, 27, 29, 42
– Fixed-mobile convergence (FMC) 14
– FTTH 7, 23, 24, 26
– IP 16, 26, 35
– IPTV 37
– M2M 34
– Narrowband Internet of Things (NB-IoT) 19, 20
– OpenStack 32
– R&D 7, 18
– RF 17
– SaaS 19, 33
– Smartphone 38, 40
– Spectrum 39, 41, 42
– – 700 MHz 38, 39, 41
– – 1000 MHz 38
– – 1900 MHz 41
– – 2300 MHz 41
– – 3500 MHz 41
– – Advanced Wireless Spectrum 41
– VDSL 28
– WAN 9
– W-LAN 13
Tele2 28
– Netherlands 28
Telecom Italia 35
– Telecom Italia Mobile 35
Telefonica Group 8
– Europe 26, 28
Telekom Austria 9, 28
– Austria
– – A1 9, 28
Telenor ASA 29
– Hungary 29
Telstra 9
Telus 9
Tencent Holdings Ltd 18
Thales Group 13, 14, 15
Twitter Inc. 40

U

United States Cellular Corp. (US Cellular) 41

V

Value-added services 37
Verizon Communications 38, 39, 40, 41
– Verizon Wireless 40, 41
ViaSat 14, 15
VINCI Group
– Cofiroute, S.A. 9, 10, 11
Vivendi
– SFR (Société Française de Radiotéléphone) 9
Vodafone 8, 26, 29, 35
– Europe Region
– – Czech Republic 26
– – Hungary 29

W

Walt Disney Company, The 19
Wells Fargo 38

About

About Deutsche Telekomwatch

Report: #70
Published: February 2018
Next report: March 2018
For more information visit: Deutsche Telekomwatch