Deutsche Telekom (DT) made a switch in facilities management supplier for its properties across Germany, and in doing so cut ties with former subsidiary DeTe Immobilien.

  • Denmark’s ISS Group secures wide-reaching deal from 2019.
  • Incumbent STRABAG to restructure after contract loss.
  • Switch appears to bring in change in scope and scale of facilities outsourcing.

Danish property services specialist ISS Group flagged that it had secured a ten-and-a-half-year deal, from July 2019, to supply DT with integrated facility services across “several thousand buildings, antennas, towers, masts, and other technical assets” in Germany.

The provider supplants Austrian construction and building services group STRABAG, which concurrently announced that subsidiary STRABAG Property and Facility Services (SPFS) — formerly DT’s DeTe Immobilien unit — had lost the account. Despite “long and intense negotiations”, STRABAG said SPFS had failed to secure a deal renewal with DT and that the engagement will officially finish when its contract expires on 30 June 2019.

As well as typical technical property services and “capital project support”, ISS said it will bring an Internet of Things (IoT) component to its work for DT, noting it will use the “latest sensor technology and other IoT solutions to gather information about usage of the facilities and the status of technical equipment, and occupancy intelligence, to further optimise building efficiency and end-user experience”.

Big deals, big consequences

Both providers flagged that the switch will bring major changes to their own businesses.

ISS billed the contract as its biggest so far, and noted that, “given the size of Deutsche Telekom’s portfolio”, it will incur “significant transition and migration costs, starting Q4 2017 [October 2017-December 2017]”.

Following loss of the contract, STRABAG is to “fundamentally reorganise” SPFS — a business it took over from DT in 2008, as part of a property services outsourcing move by the Group, and which has run DT’s facilities since (Deutsche Telekomwatch, #17).

STRABAG noted that DT remains SPFS’ biggest client and Hannes Truntschnig, Chairman of SPFS and Management Board Director at STRABAG, conceded that “without this account, our output volume will initially undergo a substantial decline from 2019. He added that the provider — which also provides services to DT rivals Telefónica Deutschland and Vodafone Germany — “must succeed in strengthening our new business and expanding our existing accounts”.

Around a third of SPFS’s 10, 000 employees work on the DT engagement, and within them are around 800 former DeTe Immobilien staff holding civil servant status, complicating any restructuring. Truntschnig indicated their future was not yet resolved, saying the “employment situation must be clarified especially with an eye on social responsibility” and that the provider was “reviewing all options with the hope of keeping the employees and their know-how within the STRABAG Group”.

  • Beyond facilities management, STRABAG is a minority (24%) owner of Satellic, T-Systems’ road toll payment system venture in Belgium. The unit holds a twelve-year contract to run toll collection on the country’s motorways, signed in 2014, and is one of a growing number of DT investments in the road charging space (Deutsche Telekomwatch, #56 and passim).

More work for less money

  • There were hints in the various company announcements that the change in supplier has seen DT widen the range and scope of the facilities management services it has outsourced — tying in with Chief Financial Officer Thomas Dannenfeldt’s ongoing push to drive down costs in the Group’s European core, and possibly other DT initiatives, such as the behind-the-scenes reorganisation of German tower arm Deutsche Funkturm (Deutsche Telekomwatch, #63 and passim).
  • As of October 2017, STRABAG said 3, 300 SPFS employees were working on the DT account. ISS, however, noted that “more than 6, 000 employees will be working on the new contract”, when it takes over. DT has, at least so far, not declared any internal restructuring or cost-cutting in relation to the ISS deal.
  • At the same time, DT appears to have secured a reduction in fees (but with the caveat that concrete cost figures have not been provided). STRABAG indicated that it had generated “annual average revenue of about EUR550m” from the DT engagement, although it did not disclose recent fee levels. ISS billed the contract with DT as equivalent to around 4% of its Group revenue for FY16, which came in at DKK 79.1bn (EUR10.3bn). This suggests it has secured annual fees in the region of EUR400m.

Image: © Deutsche Telekom.

Table of Contents

EXECUTIVE BRIEF

GROUP

Strategy

DT exec vents frustration at lack of NFV progress [p6]

  • Lifecycle lessons learned
  • NFV orchestration
  • People, processes, procurement
  • Table: People movement highlights

Technology & Innovation

Group on hand as TIP seeks to power European startups [p12]

  • Network AI is DT’s next focus
  • Eyes wide open

Deutsche Telekom UK looks to AI future [p13]

  • Table: hub:raum investment portfolio, to 2017
  • Table: DT’s search for intelligent conversation: combining AI with chatbots
  • Bits and bots
  • Outrider DTUK hanging on in there

Supply chain

DT cost drive brings change in facilities partner [p17]

  • Big deals, big consequences
  • Table: Partner/supplier people movement highlights
  • More work for less money

GERMANY

Products and services

TDE adds 4K and original content to EntertainTV [p20]

  • Three-million mark reached, but TV uptake still off target
  • TDE adds new exclusive content, including its first-in-house series
  • Other recent TV content moves

EUROPE

Croatia

HT pins TV platform flag to Zenterio mast [p24]

  • Tapped into XPan-Net

Poland

TMPL bumps up LTE max to ‘395Mbps’ [p25]

  • Network pointers

1800MHz spectrum up in air as 2007 auction annulled [p26]

  • Annulled in August…
  • …reopened in September

Slovakia

ST makes 3.7GHz breakthrough in Bratislava [p28]

  • Long and binding road to 3.7GHz
  • Stepping up to the 3.4GHz-3.8GHz plate

SYSTEMS SOLUTIONS

People

DT reaches beyond borders for Clemens successor [p31]

  • Sea change could disrupt T-Sys partner roster
  • A demolition man with connections
  • Figure: DT Board of Management responsibility split, pre-2016 and post-2018 changes

Products and services

T-Sys dips toe in ngena’s shared network pool [p35]

  • Equinix comes on board to expand reach

USA

Deals

TMUS takes full ownership of regional venture iWireless [p38]Network

TMUS pushes on 3.5GHz testing with Ericsson, Nokia [p39]

  • Regulatory tide turning on 3.5GHz?

TMUS gets 600MHz boost from Fox and Qualcomm [p42]

  • Tenant eviction remains a headache
  • NAB concerns
  • Qualcomm chips in
  • Beyond 600MHz

FURTHER READING

INDEX

Index

Symbols

3rd Generation Partnership Project (3GPP) 29

A

Africa 11, 31
Nigeria 11
Akamai Technologies 9
Alphabet
Google 7, 12
YouTube 20
Amazon.com Inc. 12
Americas
United States of America (USA) 31, 36, 37, 39, 40, 42
Federal Communications Commission (FCC) 39, 40, 42, 43
– – States
Florida 31
– – – Illinois 38
– – – Iowa 38
– – – Nebraska 38
– – – New York 42
– – – Washington 39
Apple 12, 15
iPhone 15
Asia-Pacific 36, 40
Australia 38
– – China 7, 8
AT&T 8, 39

B

Blinkist 13
BT Group 11, 12, 15
BT Global Services 11
– – EE 11, 13, 15, 31
Bundesliga 20

C

CenturyLink Inc. 35
Český Telekomunikační Úřad (ČTÚ) 28
China Mobile 8
Ciena Corp. 8
Cinven 32
Cisco Systems 25, 36
Coca-Cola 26
Comarch SA 36
Contiamo 13
CTIA 40
Cyfrowy Polsat SA 26

D

DanubiaTel
SWAN 29
Dell 12
Deutsche Bank 38
Deutsche Telekom 6, 7, 8, 9, 11, 12, 13, 14, 15, 17, 18, 20, 21, 24, 25, 26, 28, 29, 31, 32, 33, 35, 38, 39, 40, 42, 43
Corporate
Headquarters 12
Deutsche Telekom Capital Parrtners
Deutsche Telekom Strategic Investments
Skorpios Technologies (see separate) 9
Deutsche Telekom Capital Partners 9, 32
Deutsche Telekom Strategic Investments 9
Cuculus (see separate) 9
– – – Nominum (see separate) 9
Next Generation Enterprise Network Alliance (ngena) 35, 36
Europe
Austria 11, 14
– – Croatia (Hrvatski Telekom) 11, 24, 25
– – Czech Republic 13, 28, 29
– – Greece (see OTE) 11
– – Hungary (see Magyar Telekom) 15, 24, 25
– – International Carrier Sales & Services (ICSS) 14
– – Montenegro (see Magyar Telekom) 11
– – Netherlands 11, 32
– – Poland (Polska Telefonia Cyfrowa/PTC) 11, 15, 25, 26, 29
NetWorkS! 25
Slovakia (Slovak Telekom/T-Mobile) 11, 28, 29
– – UK (EE) 11, 13, 15, 31
Executives
Ashouriha, Arash 6
– – Clauberg, Axel 12
– – Clemens, Reinhard 11, 31
– – Dannenfeldt, Thomas 18
– – Daub, Daniel 11
– – Fiegl, Matthias 11
– – Grohs, Franz 11
– – Hagspihl, Michael 21
– – Höttges, Timotheus 20, 33
– – Knauer, Martin 11
– – Lenz, Peter 11
– – Lukaschik, Dirk 11
– – Nemat, Claudia 15
– – Nemeth, Christian 11
– – Radszuweit, Jens 11
– – Ray, Neville 39, 42
– – Saletovic, Danjin 11
– – Snoep, Marieke 11
– – Stettler, Roland 11
– – Tsokanis, Timos 11
– – van Damme, Niek Jan 21
– – Zesch, Maria 11
Ex-executives
Kral, Otakar 11
– – Rook, Ivo 11
Germany 14, 15, 20, 21, 24, 25, 29
Congstar 14
Investments
Magyar Telekom (see separate) 15, 24, 25
– – OTE (see separate) 26
Management Board 17
– – Product and Innovation
hubraum 13, 14
Blinkist (see separate) 13
– – – Contiamo (see separate) 13
– – – Devicehub.net (see separate) 13
– – – Ecoisme (see separate) 13
– – – Excalibur (see separate) 13
– – – Flexperto (see separate) 13
– – – Frestyl (see separate) 13
– – – Koala Metrics (see separate) 13
– – – M2MGO (see separate) 13
– – – Omnipaste (see separate) 13
– – – Reputami (see separate) 13
– – – Salonmeister (see separate) 13
– – – Stylemarks (see separate) 13
– – – Thapir (see separate) 13
Telekom Innovation Laboratories (T-Labs) 14
Products and services
MagentaZuhause 20
– – Scout24 32
Systems Solutions 30
T-Systems 9, 11, 13, 14, 17, 26, 31, 32, 35, 36, 38
Satellic 17
Technology
BNG (Broadband Network Gateway) 6
– – TeraStream 6
USA 29, 38, 39, 40, 42, 43
Deutsche Telekom Capital Partners 9
Devicehub.net 13

E

Ecoisme 13
Emblaze Group
European Telecom 6
EMC 12
VMware 12, 36
E.ON AG 9
Ericsson 8, 9, 12, 25, 39
Croatia (see Ericsson Nikola Tesla) 25
Europe
Austria 11, 17
– – Belgium 15, 17
– – Croatia 11, 13, 15, 24, 25
– – Czech Republic 8, 13, 28
Czech Telecommunications Office (CTU) 28
Denmark 17
– – Finland 32
– – France 15, 21
– – Germany 8, 9, 13, 15, 17, 18, 19, 20, 21, 24, 32, 35, 36
– – Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen (BNetzA, RegTP, FNA, or German Federal Network Agency) 21
Greece 24, 26
– – Hungary 15, 24
– – Netherlands 6, 8, 11, 13
– – Poland 11, 13, 15, 25, 26, 29
Urząd Komunikacji Elektronicznej (UKE) 25, 26
Portugal 11, 13, 35
– – Romania 8, 11, 13, 24
– – Slovakia 8, 11, 13, 24, 28, 29
– – Spain 11, 35
– – Sweden 24
– – Switzerland 11, 21
– – United Kingdom (UK) 11, 13, 15, 31, 32, 40
European Telecommunications Standards Institute 6, 8
European Union 28, 29, 40
European Commission 29
Excalibur 13

F

Facebook 7, 12, 14
Telecom Infra Project 12
Flexperto 13
France Télécom
Orange 12, 15, 25, 26
Poland (see Telekomunikacja Polska) 25, 26
– – UK (see EE, DT) 13, 15, 31
Frestyl 13

G

Giga Information Group 20
GSM Association
Mobile World Congress 6, 20, 35
GSM Association (GSMA) 15, 39

H

Hellman & Friedman 32
Hewlett-Packard 8
Host Europe Group 32
Hrvatski Telekom (see DT, Croatia) 11, 24, 25
MAXtv 24
Huawei Technologies 7, 8, 12, 20, 24, 29, 32

I

IBM 8, 11, 31
IDEMIA 15
Inmarsat 35
Intel 8, 11
International Telecommunications Union 43
iPass Inc. 14
ISS Group 17

K

Koala Metrics 13
Kohlberg Kravis Roberts 32
KONE Corporation 32

L

LG Electronics 43

M

M2MGO 13
Magyar Telekom (see DT) 15, 24, 25
Montenegro (Crnogorski Telekom) 11
– – T-Systems Hungary 14, 26
Market segments
Mobile virtual network operator (MVNO) 7
MD7 18
Midas
Aero2 26
– – Centernet 26
– – Mobyland 26
Middle East 11, 31
Israel 13

N

National Association of Broadcasters 42
NEC 8
Netflix 20
Nokia 8, 9, 24, 25, 39
Nominum 9
Northgate Information Solutions Ltd 31, 32
NTT 8

O

Omnipaste 13
OTE (Hellenic Telecom. Org. SA, see DT) 26
Cosmote 11
Greece 11

P

P4 sp. z o.o. (Play) 26
Palo Alto Networks Inc. 11
PCCW 35
Portugal Telecom 35
Public Broadcasting Service 42

Q

Qualcomm 12, 42, 43
Quantum Corp. 12

R

Ranovus 9
Reliance-Anil Dhirubhai Ambani Group
Reliance Communications (RCom) 35
Reputami 13
RTL Group 21

S

Salonmeister 13
Samsung 15
SAP 26, 32
ServiceNow 32
Skorpios Technologies 9
SK Telecom 12, 35
Sky
Sky Deutschland 20
Slovak Telekom (see DT, Slovakia) 11, 28, 29
Sony Corp. 29
Spotify Ltd 21
Sprint Corporation 11, 39
STRABAG SE
STRABAG Property and Facility Services (formerly DeTe Immobilien) 17
Stylemarks 13

T

Technology
2G 38
GSM 15, 39
3G 28, 29, 39, 40
Evolved HSPA (HSPA+/I-HSPA)
MIMO 25, 29
4G 15, 38, 43
Long Term Evolution (LTE) 25, 26, 29, 42
5G 28, 29, 39, 40, 43
– – FM 42
– – HD Voice 15
– – IMS 31
– – IP 6, 12, 35
– – IPTV 20, 24
– – Linux 7, 8
– – NFV 6, 7, 8
– – OpenStack 7
– – R&D 12, 13
– – RF 43
– – SDN 6, 7, 8
– – Smartphone 15, 29, 43
– – SMS 39
– – Spectrum 25, 26, 28, 29, 39, 40, 42, 43
450 MHz 26
– – 700 MHz 43
– – 800 MHz 25
– – 1800 MHz 25, 26
– – 2100 MHz 25
– – 2600 MHz 25
– – 3500 MHz 28, 29, 39, 40
WAN 35
– – W-LAN 14, 15, 29
Telefónica Group 8, 12, 15, 17, 28
Europe 28, 29
Slovakia 28
Telstra 35
Thapir 13

V

VERITAS Software Corp. 36
Verizon Communications 38, 39
Verizon Wireless 39
Viber Media 14
Vivendi
SFR (Société Française de Radiotéléphone) 35
Vodafone 6, 9, 11, 12, 17
Europe Region
Germany 17

Z

Zenterio 21, 24

About

About Deutsche Telekomwatch

Report: #67
Published: October 2017
Next report: November 2017
For more information visit: Deutsche Telekomwatch