BTwatch Report #220 March-April 2011 Snapshot
18 April 2011
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Table of Contents
1 Executive brief
4 BT Group
4 Acquisitions and disposals
4 BT in discussions to sell Tech Mahindra stake to supplier?
5 Fujitsu’s fibre move
5 Potential to re-order competitive and partnership landscape
5 Can Fujitsu make the numbers stack up?
5 Digital Britain
5 BT opportunism backfires; Fujitsu plans wholesale fibre
5 BT wrong?footed by unexpected announcement
5 Worrying for BT, but opportunity for devilment in the detail…
6 Assumption of government appetite for big contracts
6 Fibre
6 …and time for pre-emptive strikes by BT
6 BT puts broadband ball in local councils’ court
7 People
7 Rollout needs better coordinated execution?
8 Corporate social responsibility
8 Disabled access improved on BT website
8 Government commits another £20m to rural broadband
8 Garfield to head Openreach as Robertson steps down
9 Corporate social responsibility
9 BT supports Comic Relief
9 A new era for Openreach: fibre?focused, but with cuts to come?
10 Corporate social responsibility
10 BT signs up to Sustainable Glasgow campaign
10 Financial reports
10 ISPs and rights holders discuss digital economy
11 Legal: fibe rating
11 Legal: DEA
11 Legal
11 Vtesse loses appeal against fibre taxation
11 ACS:Law legal skirmishes continue
12 Legal
12 Pension
12 Operations
12 BT launches herecomeseveryone
12 Regulatory
12 Ofcom proposes new accounting obligations for BT
13 Research and development
13 Partners
13 BT wins seven Cisco partner awards
15 Suppliers
15 Suppliers
15 Daily Mail raises security fears on Huawei contract
15 BT demands green credentials from suppliers
16 BT works with Zeus for traffic management
17 BT Retail
17 Advertising
17 ASA upholds complaint against BT sports ad
17 BT to focus marketing on broadband offering
18 Advertising
18 BT to sponsor Magic Summer Live
18 Broadband
18 BT launches Home Hub 3
18 End of the line for BT VoIP efforts
19 Advertising
19 BT selected for Royal Wedding charity service
19 Plusnet launches FTTC services
19 BT extends pincer movement to fibre
20 Advertising
20 BT advert calls for audience interaction, again
20 Ofcom speed figures continue to show BT lagging behind
Table 1: Average UK broadband download throughput speeds 20
21 Appointments
21 BT highlights breadth of customer base for lower speeds
22 Broadband
22 Digital home
22 BT to launch its own music download service?
24 Contact centres
24 Pricing and tariffs
24 BT to increase landline charges
25 Ofcom proposes banning rolling contracts
25 BT already backing away from overly strident tactics?
26 Television services
26 Wireless networks
26 Television services
26 Sugar replaces Meek at YouView
26 Wireless networks
26 London Underground issues tender for Wi?Fi rollout
27 BT Conferencing
27 ABI salutes BT Conferencing telepresence
27 BT Expedite
27 BT Expedite
27 Fresca extends Lyle & Scott deal to social network sales
27 Crabtree & Evelyn to run on BT’s VDC cloud service
28 BT Expedite
28 BT Ireland
28 “Lighting up the High Street”
28 BT Ireland
28 PSNI awards MPLS contract to BT
29 OnLive
29 OnLive may face patent challenge
29 BT wins Schrader Electronics contract
29 BT wins £30m NIHE contract
30 Fibre investment in Northern Ireland trumpeted by BT
31 BT Global Services
31 Financial services
31 Commercial launch for BT’s collaboration service
31 SIP-based voice trading platform also trumpeted
32 Appointments
32 BT launches Mobility Compliance Quick Start
32 BT launches Managed Secure Messaging
34 Appointments
34 Contracts
34 Public sector contracts
34 BT ties with Codel for Codel Digital Notary service
34 Public sector contracts
34 Negotiations over LDL contract continue
35 Channel partners
35 SAS highlights BT deals…
35 BT International: Americas
35 BT launches GIS in Latin America
36 Channel partners
36 …installs BT MPLS WAN for Northcroft
36 BT International: Asia
36 BT unveils NGCC offering at Singapore Showcase launch
36 BT wins MPLS contract from Midea
37 Corporate social responsibility
37 BT International: Europe
37 Narang: India important for sourcing and cost innovation
38 Tech Mahindra/Mahindra Satyam
38 Mahindra Group signs MoU with Cisco
38 BT International: Europe
38 Visionlab awards BT network contract
38 BT wins two Dutch healthcare contracts
38 St. Antonius Hospital
38 Sanquin Blood Supply Foundation
39 Tech Mahindra/Mahindra Satyam
39 Mahindra Satyam reports improved profit
39 BT wins Kuoni contract
39 NTV outsources communications to BT
40 BT seeks to halt re?launch of “unfair” OT2010 tender
40 BT Global Services to expand Hungary operations
41 Tech Mahindra/Mahindra Satyam
41 Ibbotson replaces Teng as COO of BT Switzerland
41 BT Diamond IP
41 BT Diamond IP ties with Cisco for DDI solutions
42 Tech Mahindra/Mahindra Satyam
42 Mahindra Satyam bank accounts frozen in tax dispute
42 Products and services
42 BT updates Virtual Data Centre
43 Tech Mahindra/Mahindra Satyam
43 Mahindra Satyam bank accounts frozen in tax dispute, cont’d
43 Tech Mahindra wins Vodafone Qatar contract
43 BT launches Managed Virtual Firewall Service
43 BT refreshes WVoIP offering
45 BT Wholesale
45 Contracts
45 Chess Telecom signs up for voice services
46 Products and services
46 Network
46 BT to bring ADSL2+ to 80% of UK in 2011
46 Regulatory and competitive pressures put rural exchanges back in focus
47 AAISP leads criticism of BT 21CN network outage
48 BT Media & Broadcast
48 BT signs interconnect deal with Intelsat
49 Openreach
49 Fibre
49 Openreach details next phase in fibre rollout…
Table 2: BT exchanges to be upgraded, by connection type 49
49 …showcases FTTP plans on site visit
50 Network
50 TalkTalk and BSkyB launch FTTP trial
50 BT criticised for incomplete exchange rollout for fibre
51 Regulatory pricing
51 Ofcom proposes wholesale price cuts
52 Index
Index
A
AA (Automobile Association), 15
AAISP (Andrews & Arnold), 47
AbilityNet, 8
AboveNet Communications, 11
Accenture, 8
ACS Law, 11
Advertising Standards Authority, 17, 18, 21
Alcatel-Lucent, 4, 9, 13
Algorithmics, 12
Amstrad, 26
Andrews & Arnold (AAISP), 47
Apple, 17, 28
ASC, 31
Association of British Insurers (ABI), 27
Atos Origin, 32
AT&T, 27
B
Bauer Media, 18
Blinkbox, 26
Blinkx, 26
BNP Paribas, 34
British Broadcasting Corp. (BBC), 6, 24
British Sign Language, 8
Broadband Delivery UK (BDUK), 8
Broadband Stakeholders Group, 46
BSkyB, 17, 20, 21, 22, 26, 50
BT Buynet, 19
BT Group, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 15, 16, 21, 22, 29, 37, 38, 39
- Asia
- Tech Mahindra,
4, 38, 39, 41, 42, 43
- BT Diamond IP, 41
- BT Fleet Partners, 15
- BT Global Services, 7, 27, 28, 31, 32, 34, 35, 36, 37, 38, 40, 42, 43
- BT Asia Pacific, 36
- BT Benelux, 32, 37, 38
- BT EMEA, 41
- BT Germany, 42, 43
- BT Global Telecom Markets, 43
- BT India, 37
- BT iNet, 34, 35
- BT International,
35, 36, 37, 38
- BT Italia, 39
- BT Radianz, 31, 32, 34
- Global Inbound Servs., 35
- ITS.Netrix, 31
- iVPN, 38
- Liverpool Direct Ltd, 34
- Managed Secure Messaging, 32
- Managed Virtual Firewall Service, 43
- Mobility Compliance Quick Start, 31, 32
- Next Generation Contact Centre, 36
- Quick Start, 31, 32
- Virtual Data Centre,
27, 28, 37, 42
- BT Innovate & Design, 7
- 21CN, 15, 46, 47
- BT Retail,
5, 8, 9, 11, 16, 17, 18, 19, 20, 21, 22, 24, 25, 26, 27, 28, 29, 37
- Broadband Talk, 18
- BT Basic, 24
- BT Broadband, 19, 20
- BT Business, 28, 29
- bt.com, 16
- BT Conferencing, 27
- BT Expedite, 27, 28, 42
- BT Fresca, 27
- BT Home Hub, 18
- BT Infinity, 18, 19, 22
- BT Ireland, 28, 29, 30
- BT N. Ireland, 7, 30
- BT Openzone, 17, 26
- BT Scotland, 10
- BT Total B’band, 18, 22
- BT Vision, 17, 24
- BT Wireless B’band, 21
- Integrated Store, 28
- OnLive, 29
- Option 1, 22
- Plusnet, 18, 19, 20, 22
- Unlimited Anytime Plan, 24
- BT Tower, 48
- BT Wholesale, 5, 19, 37, 41, 43, 45, 46, 47, 48, 51
- BT Media & B’cast, 48
- Content Connect, 46
- W’sale B’band Connect, 46
- Executives, 41, 42, 43
- Annette, Colin, 45
- Blackburn, Mike, 21
- Boville, Howard, 31, 32
- Bronsgeest, Rogier, 40
- Cavestany Vallejo, Jacinto, 35, 38
- Cross, Liz, 16
- Dick, Brendan, 10
- Ford, Jamie, 19
- Garfield, Olivia, 5, 8, 9
- Hageman, Edwin, 32
- Hamilton, Alastair, 29
- Hammond, Mick, 48
- Howe, Simon, 16
- Hughes, David, 21
- Hurst, Chris, 12
- Ibbotson, Jane, 41
- James, David, 17
- Livingston, Ian, 9
- Lowe, Richard, 27
- Martinez, Jose A., 32
- McQuoid, Jonny, 49
- Murphy, Bill, 6
- Narang, Sudhir, 37
- Petter, John, 21
- Rejali, Cameron, 46
- Robertson, Steve, 8
- Sciolla, Corrado, 39
- Summers, Laura, 27
- Sutherland, Graham, 30
- Takhar, Ninde, 32
- Tallman, Richard, 41
- Taylor, Kevin, 36
- Teng, Simon, 41
- Timmons, Emer, 28
- van Hest, Joost, 32
- Williams, Sean, 8
- Yeo, Stephen, 36
- Ex-executives
- Lalani, Hanif, 7
- Louth, Barry, 21
- McCarthy-Ward, P., 21
- Ramji, Al-Noor, 7
- Robertson, Steve, 8
- Innovate & Design
- Adastral Park, 13
- herecomeseveryone, 12
- Innovation Martlesham, 13
- Openreach,
5, 6, 8, 9, 15, 37, 49, 50, 51
C
CeBIT, 42, 43
Central Bureau of Investigation (India), 42
Chess Telecom, 45
Cisco, 4, 5, 13, 28, 29, 35, 38, 39, 41, 47
Codel, 34
Comic Relief, 9
Communications Workers Union, 24
Competition Appeal Tribunal, 12, 51
Crabtree & Evelyn, 27, 28
D
Datalogic, 27
Dept. for Business, Innovation and Skills
- Hunt, Jeremy, 10
- Vaizey, Ed, 5, 10, 11, 46
Dept. for Env., Food & Rural Affairs (Defra), 8
Dialogue Communications, 19
DigiProtect, 11
Digital Britain, 5
Digital Economy Act (UK), 10, 11, 22
E
East of England Development Agency, 13
EMI, 10, 22
Ericsson, 4
Essex University, 13
European Union, 18
- European Commission, 11
- European Court of Justice, 11
- European Regional Dev. Fund, 6
F
Facebook, 20, 27, 28
Film4oD;, 26
Financial Services Authority, 31, 32
Ford, 19
France Télécom
- Orange, 20
Fujitsu, 5, 6, 13, 28
G
Gamma Telecom Ltd, 11
GGMR, 19
Golant Media Ventures, 26
Google, 10
Guardian News & Media, 26
H
Hewlett-Packard, 29, 43
High Court, 10, 42
Huawei Technologies, 15
I
IBM, 36, 43
IndieMoviesOnline, 26
Infosys, 43
Intelsat, 48
J
Johan Cruyff Foundation, 37
K
Keyfuels, 15
Kingston Communications (KCOM), 13
Kuoni Group, 39
L
Leeds City Council, 34
Linux, 42
Liverpool Council, 34
LOVEFiLM, 26
Lyle & Scott, 27
M
Mahindra and Mahindra, 4, 38
Tech Mahindra, 4, 38, 39, 41, 42, 43
Mahindra Satyam,
38, 39, 41, 42, 43
Maxis Communications, 41
Mayor of London
- Johnson, Boris, 26
Media CAT, 11
Microsoft, 12, 29
Midea Group, 36
Ministry of Sound, 11
MorganFranklin, 7
Morgan Stanley, 10
N
National Health Service (NHS, UK), 6
National University of Ireland, Galway, 28
Nevion, 7
Nokia Siemens Networks, 13
Northcroft, 36
Northern Ireland Housing Executive, 29
Nuovo Trasporto Viaggiatori, 39
O
Odeon Cinemas, 35
Ofcom,
8, 9, 10, 12, 13, 17, 20, 21, 25, 26, 46, 51
- Light User Scheme, 24
- BT Basic, 24
- Number translation service, 13
- Wholesale Line Rental, 51
Office of Fair Trading (UK), 8
Olympic Games, 17, 18
- London 2012, 17, 18, 28
Omnicom Group
- PHD, 21
OnLive, Inc.., 29
OT2010 (Holland), 40
P
Pets at Home, 28
Police Service of Northern Ireland, 28
PricewaterhouseCoopers, 41
Pushbutton, 26
R
Radioplayer, 26
Registers of Scotland, 29
Royal KPN, 40
S
SamKnows, 20
Sanquin Blood Supply Foundation, 38
SAP AG, 39
SAS Group, 35, 36
Schrader Electronics, 29
Scottish and Southern Energy, 10
Scottish Criminal Record Office, 29
Scottish Enterprise, 10
Scottish Executive, 29
Scottish Power, 10
Siemens, 4, 13
Skype, 18
SmartReach (BT, Arqiva, Detica), 10
South-East England Dev. Agency (Seeda), 7
Spotify, 22
St. Antonius Hospital, 38
Stream, 26
STV, 26
Sustainable Glasgow, 10
Swisscom, 41
T
TalkTalk, 5, 10, 18, 19, 20, 25, 50, 51
Tata Communications, 36
Technology
- Broadband, 5, 6, 7, 8, 9, 11, 12, 13, 15, 17, 18, 19, 20, 21, 22, 25, 28, 30, 36, 42, 45, 46, 47, 49, 50, 51
- ADSL2+, 5, 46
- VDSL2, 50
- Convergence, 6
- Ethernet, 7, 42, 43, 46, 47
- Fibre, 5, 6, 7, 8, 9, 11, 15, 19, 20, 21, 30, 46, 47, 48, 49, 50, 51
- FTTC, 5, 19, 49, 51
- FTTP, 5, 49, 50
- HD, 35
- IaaS, 42
- IP, 36, 38, 39, 41, 43
- IPTV, 26
- ISDN, 40
- LAN, 38
- LLU, 46, 47, 51
- MPLS, 28, 36, 48
- Private circuits, 12
- Project Canvas (YouView), 26
- SMS, 40
- Telepresence, 27
- Unified comms. (UC), 13, 36, 38, 39
- VoIP, 18, 39, 43, 46
- SIP, 31, 43
- Wi-Fi, 17, 18, 26, 27, 39
Tele2, 40
Telefónica, 20
- Telefónica O2 UK, 20
Transport for London, 26
- London Underground, 26
Travel Channel, 26
Tvinci, 26
U
University of Limerick, 28
University of Strathclyde, 10
UTV Media plc (Ulster Television), 26
V
Valuation Office Agency, 11
Ventura, 7
Verizon Communications
- MCI (WorldCom) / UUNET, 41
Virgin Media, 5, 6, 11, 12, 20, 36
Virtusa, 7
Visionlab, 38
Vodafone, 10, 43
Vtesse Networks, 11
W
Warner Brothers, 10
Which?, 25
woomi, 26
Y
YouView (Project Canvas), 26
- Halton, Richard, 26
- Lord Sugar, 26
- Meek, Kip, 26
Z
Zen Internet, 50
Zeus Technology, 16
About BTwatch
Report: #220
Covering: March-April 2011
Published: April 2011
Next report: May 2011
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