• BT Group unveiled BT Enterprise, a new division combining its UK corporate and wholesale operations under the leadership of Gerry McQuade.
  • Latest operational merger follows EE/Consumer tie-up, and sees another executive from the mobile operator take charge of a long-running BT business.
  • Divisional management now completely transformed from pre-EE days.

The new BT Enteprise division, which will amalgamate BT Business and Public Sector and BT Wholesale & Ventures, was described as the latest step towards simplification of BT’s operations. In conjunction with the move, Graham Sutherland, current Chief Executive (CEO) of Business and Public Sector, will leave the Group.

Just over two years after the acquisition of EE, and in the wake of a challenging period for Global Services and the UK enterprise business, BT has been undertaking a management consultancy-driven review, which is behind the most recent structural and operational changes at the telco. The EE and Consumer merger was an earlier outcome from the project, and further changes are expected at Global Services (BTwatch, #286 and #288).

“  Having brought together our Consumer and EE businesses, this is the next step in the simplification of BT’s operating model. Combining our enterprise businesses will allow us to strengthen the services and products we offer to businesses and sharpen our focus on customer service, through clear accountabilities and by introducing efficiencies. Gerry McQuade has successfully led the Wholesale & Ventures business since its inception in 2016 and is the right person to drive the new organisation forward. ” — Gavin Patterson, Chief Executive (CEO), BT Group.

  • Gerry McQuade joined BT on the EE acquisition, and was previously Chief Sales and Marketing Officer for EE Business and Wholesale, while also responsible for product development at the operator. His elevation to lead BT Enterprise means that both of BT’s major UK retail divisions are now led by ex-EE management, with Marc Allera firmly ensconced at BT Consumer. Graham Sutherland’s post-BT plans were not disclosed.

Efficiency and accountability to be Enterprise watchwords

Detail on how the new division will operate is currently sparse, with more background on the plans likely to emerge at BT’s full-year results in May 2018, when a comprehensive strategic update has already been promised.

It is worth noting at this stage, though, that Patterson has suggested another round of efficiency savings and promised clearer accountability, which BTwatch suspects may relate to the delivery of mobile services to BT Business customers and the role played by Wholesale & Ventures as conduit for mobile virtual network operators using the EE network.

This latest change in leadership at BT is to come into effect in May 2018, although the two divisions will report financial results separately until the end of the second quarter of the FY17-18 financial year (September 2018).

Sutherland leaves as division prepares for leap forward

With the unveiling of BT Enterprise, Patterson praised outgoing Graham Sutherland’s contribution to the telco over many years. He particularly highlighted the work done on the creation of the Business and Public Sector division, which was cobbled together from elements of Global Services and the original SME-focused BT Business unit, and the subsequent stabilisation and emerging recovery of BT’s public sector business.

Despite the positive noises from Patterson, the enlarged Business and Public Sector division has had mixed success over the past two years. The headline performance of Sutherland’s previously steady and profitable BT Business division was negatively affected by underperforming UK corporate and government units — and the anticipated boost to the core enterprise business from the ability to bundle EE services more closely into existing fixed services does not appear to have materialised (BTwatch, #294).

Yet McQuade may be taking up the leadership role at a convenient time. With the restructuring work that has been undertaken over the past two years, including the repositioning of sales channels and preparations to offer more converged IT-driven services through the deployment of IT leaders across the country (BTwatch, #274, #282, and #287), the division may now be in position to support a renewed commercial push.

Wholesale & Ventures, meanwhile, had always felt like a division thrust under a spotlight it does not want or merit. Less than half the size of BT’s other major divisions, the wholesale arm largely comprises declining legacy services, and a handful of smaller ancillary units in which BT was hoping to foment a more entrepreneurial spirit. Within the expanded boundaries of BT Enterprise, it may be possible for elements of the former division to flourish while out of the limelight, at the same time as other ailing and non-core services are quietly allowed to slip away.

Changing of the guard complete

The changes to BT’s senior management in the 28 months since the EE acquisition have been significant.

Across the Executive Committee, the only executive currently in the same leadership role held prior to the announcement of the EE acquisition is Group CEO Gavin Patterson.

Images: BT and Market Mettle Limited.

Contents

EXECUTIVE BRIEF

GROUP

  • Keeping MBNL close…

5G research

BT and Ericsson update on network slicing trials… [p6]

  • The roaming drones
  • Unmanned Life representing for TEAC

… Ericsson re-ups BT economic research on slicing [p7]

  • Automation, automation, automation
  • Keeping up standards
  • BT won’t risk ‘build it and they will come’ approach
  • BT aims to share out slices
  • Not everyone convinced on slicing
  • Insight into BT 5G goals

BT participates in UK 5G testbeds [p10]

  • BT networks to underpin Cisco’s RuralFirst
  • Bristol remains a 5G testbed hotbed
  • Table 1: Overview of six 5G research projects launched by DCMS
  • BT research with Worcestershire source

BT TSO

Watson talks transformation within BT’s core [p12]

  • Watson chasing agile model
  • Watson talks up India’s role in BT success
  • Watson wants BT to be bold
  • Incumbent problems in a rapidly evolving world

Pensions

  • BT reaches union deals on pensions
  • BT reaches union deals on pensions, cont’d…
  • Federated to buy 60% of Hermes

People

  • Table 2: People movement highlights
  • High-profile Hanif heads for the door

CONSUMER/EE

BT Mobile

BT Mobile adds 4G and Wi-Fi calling [p18]

ESN

  • Pace of ESN rollout slows
  • ESN software and solutions ready for implementation
  • Under new management
  • Testing times for ESN
  • Hillier puts a rocket up Home Office

Networks

EE trumpets progress with 4G coverage [p20]

  • Key points of latest EE upgrade

Table 3: UK 2.3GHz and 3.4GHz spectrum auction results, April 2018

Spectrum

BT pays going rate for new 3.4GHz spectrum [p21]

  • Table 4: Current UK total mobile spectrum holdings
  • Table 5: UK 3.4GHz spectrum allocations, April 2018
  • BT lead diluted
  • BT pays a little more for its allocation pick
  • Operators paying over the odds

ENTERPRISE

Management update

BT boldly goes for new Enterprise approach [p24]

  • Efficiency and accountability to be Enterprise watchwords
  • Sutherland leaves as division prepares for leap forward
  • Table 6: BT Group divisional leadership, evolution, 2015-2018
  • Changing of the guard complete

InLink

BT rolls out 100th InLinkUK from BT kiosk [p27]

GLOBAL SERVICES

Contracts

BT secures EUR50m air traffic control contract [p30]Security

ZTE hit by GCHQ warnings [p31]The end of a tentative relationship?

  • Worries expressed about Cisco vulnerabilities
  • Table 7: Cybersecurity Tech Accord signatories

BT signs up for global cyber-alliance [p33]

OPENREACH

Dark fibre

Openreach launches grey fibre, as Ofcom retreats from dark [p35]

  • Infrastructure investors unite in welcoming news
  • Openreach’s new shades of grey

Fibre

  • LGA calls for national FTTP Kitemark scheme

Operations

  • Openreach edges forward with PSTN shutdown
  • BT the bad boy of London streetworks; contractors taking the rap

Openreach aiming for better relations through OTA work [p37]

  • QubeGB stepping in to support Openreach

Regulatory

Government moves forward with 10Mbps USO plans [p39]

FURTHER READING

INDEX

Index

A

Accenture 25
ADVA Optical Networking 35
Advertising Standards Authority 19
Airspan Spectrum 21
Alphabet
– – Google
– Android 18, 27
– – Sidewalk Labs
– Intersection 27
Apple
– – iPhone 18
Aviva 15

B

Boston Consulting Group 12
British Broadcasting Corporation (BBC) 10, 11
BT Group 6, 7, 9, 10, 12, 13, 14, 15, 24, 26, 31, 38
– – Asia
– Tech Mahindra 13
– – BT Consumer 15, 19, 21, 22, 24, 26
– BT Mobile 18
– BT Wi-Fi 26
– Next Generation Text Relay 27
– – BT Enterprise
– BT Business & Public Sector 15, 24, 25, 26
– BT Directories 15
– BT Wholesale & Ventures 24, 26, 27, 38
– InLinkUK 27
– – BT Global Services 15, 24, 25, 26, 29, 30
– BT Americas 15
– BT Global Financial Services 15
– BT International 31
– BT Radianz 30
– BT Security 15, 31, 33
– – BT Pension Fund
– Hermes Pension Management 13
– – BT Pension Scheme 12
– – BT Retail 15, 18
– – BT Technology, Service and Operations 9, 12, 15, 26
– Adastral Park 32
– – Directors
– du Plessis, Jan 26
– Hoettges, Timotheus 14
– Rake, Sir Michael 26
– – EE 6, 10, 15, 17, 18, 19, 20, 21, 22, 24, 25, 26, 38
– 4G Calling 18
– Emergency Services Network 15, 19
– MBNL 6
– – Executives
– Allera, Marc 15, 22, 24, 26
– Bird, Matt 27
– Burger, Bas 26, 30
– Chanmugam, Tony 26
– Cuevas, Maria 7
– Hall, Matt 19
– Hanotte, Christophe 15
– Hendricks, Mark 15
– Hughes, Mark 31
– Lowth, Simon 26
– McQuade, Gerry 24, 26
– McRae, Neil 9
– Meller, Hila 15
– Oliver, Pete 15
– Patterson, Gavin 13, 24, 26
– Philips, Barbara 15
– Pol, Chuck 15
– Ribeiro, Jayme 15
– Roberts, Lindsey 15
– Selley, Clive 26, 32
– Sherman, Michael 12
– Sutherland, Graham 24, 26
– Watson, Howard 9, 12, 15, 26
– – Ex-executives
– Alvarez, Luis 26
– Garner, Joseph 26
– Hanif, Mansoor 15
– Petter, John 26
– Stagg, Nigel 26
– – Openreach 26, 32, 34, 35, 36, 37, 38
– – Products and services
– SmartTalk 18

C

Cambridge Communication Systems 10
CA Technologies 15, 33
Cisco Systems, Inc. 10, 11, 32, 33
CityFibre 35, 36
CK Hutchison 21, 22
– – Three Group
– Three UK 6, 21, 22
Communications Workers Union 12, 13
Competition Appeal Tribunal 35
Computer Sciences Corp 15
Cybersecurity Tech Accord 33

D

Dell EMC 33
Deutsche Telekom 14
Dixons Carphone 18

E

Ericsson 6, 7, 8, 9, 10, 32
EUROCONTROL 30
European Union
– – European Commission 36

F

Facebook 10, 33
Federated Investors 13
F-Secure 33

G

Gartner Group 14
GlaxoSmithKline 15
Google 27
Government Communications Headquarters (GCHQ, UK) 31, 32

H

HBF 36
Hewlett-Packard 33
Hewlett Packard Enterprise 15
Home Builders Federation 36
Home Office (UK) 19, 20
House of Commons
– – Public Accounts Committee 19, 20
HP Inc 15, 33
Huawei
– – Huawei Cyber Security Evaluation Centre 31
Huawei Technologies 10, 11, 31, 32

J

Juniper Networks 33

L

Liberty Global
– – Virgin Media 35, 36, 38
Lime Microsystems 10, 11
LinkedIn 15, 33
Liverpool City Council 11
Local Government Association 36

M

Microsoft 11, 33
Mobile Broadband Network Ltd (MBNL) 6
Motorola 20
Motorola Solutions
– – Airwave 20
MSCI 13

N

National Audit Office 19
National Health Service (NHS, UK) 11
Nokia 10, 32, 33
Northern Ireland Civil Service 25

O

Ofcom 18, 21, 22, 35, 36, 39
– – USO 36, 39
– – Wholesale Line Rental 37
Office of the Telecommunications Adjudicator (UK) 37
– – OTA2 37
Oracle 25, 33
Orange 22

P

Pace Micro Technology 19
Parallel Wireless 10, 11
Primesight 27
pureLiFi 10, 11

Q

QinetiQ 11
Quickline 11
Quortus 11

S

Samsung 18
SAP AG 33
Swisscom 13
Symantec 31, 33

T

TalkTalk Telecom Group 38
Tech Mahindra 13
Technology
– – 2G 18
– – 3G 18
– – 5G 6, 8, 9, 10, 11, 21, 22, 32
– – ADSL 37
– – ATM 27
– – Blockchain 14
– – Broadband 14, 19, 20, 21, 22, 26, 36, 38
– – Ethernet 35, 38
– – Fibre 11, 35, 36, 38, 39
– Dark fibre 35
– Fibre-to-the-cabinet (FTTC) 36
– – Fibre-to-the-premises (FTTP) 36
– – GSM 8, 18, 22
– – HD 18
– – Internet of Things 10
– – IP 27, 30, 37
– – LTE 18, 19
– – M2M 9
– – mmWave 11
– – Multicasting 19
– – PSTN 37
– – UMTS 18
– – VDSL 37
– – Wi-Fi 11, 18, 26, 27
Telecom Infra Project 10, 15
– – TEAC 6
Telefónica 10, 11, 18, 21, 22, 33
– – O2 UK 21, 22
Thames Water 38
Transport for London 38
Trend Micro 33
Twitter 22

U

University of Strathclyde 10, 11
Unmanned Life 6

V

Verizon Communications 6, 9
VMware 33
Vodafone 15, 18, 20, 21, 22, 38
– – UK 20, 21, 22, 38

Z

Zayo Group 35
Zeetta Networks 10, 11
ZTE 31, 32

About

About BTwatch

Report: #295
Published: April 2018
Next report: May 2018
For more information visit: BTwatch