Home > BTwatch (BT Group) > BTwatch Report #219 January-February 2011 Snapshot

BTwatch Report #219 January-February 2011 Snapshot

16 March 2011

.

Snapshot of BTwatch, report #219. Click through for: the Executive Brief from this month’s report; an Extract from the report; or to contact us for more information about the full 54-page report, this industry standard monthly report service, and ongoing subscription access.

 


Table of Contents

 

1 Executive Brief

4 Q3 FY10-11 results

4 BT Group returning to reassuringly solid results
Table 1: BT Group financial highlights, Q3 FY10-11 4
5 Revenue down, but profit up
Table 2: BT Group, revenue by product type, Q3 FY10-11 5
Table 3: BT Group, divisional performance by unit, Q3 FY10-11 5
6 Is BT overstating its cost‑cutting efforts?
Table 4: BT Group, operating costs, Q3 FY10-11 6
7 Capex rising, but within guidelines
Table 5: BT Group, capital expenditure, Q3 FY10-11 7
7 Pension position improved
7 Outlook improved for second quarter running
8 Results by business unit
8 Trends mixed but improving at BT Retail
Table 6: BT Retail, financial highlights, Q3 FY10-11 8
Table 7: BT Retail, revenue by customer group, Q3 FY10-11 9
9 BT identifies Wi‑Fi as a valued value‑added service
10 BT Global Services starts generating cash
Table 8: BT Global Services, financial highlights, Q3 FY10-11 10
11 Transition continues at BT Wholesale
Table 9: BT Wholesale, financial highlights, Q3 FY10-11 11
13 Openreach growing profit despite challenges
Table 10: Openreach, financial highlights, Q3 FY10-11 13
14 Analyst reaction
15 BT Group KPIs
Table 11: BT Group, KPIs, Q3 FY10-11 15
Table 12: BT Group, Broadband KPIs, Q3 FY10-11 15
Table 13: BT Group, broadband net adds, Q3 FY10-11 15
16 A more aggressive approach emerges at BT Retail
17 BT coy on fibre performance
17 Digital content bringing copper back into fashion?

18 BT Group

18 Acquisitions and disposals
18 Brokers’ reports
18 Digital Britain
18 Ofcom to review feasibility of parts of DEA
18 Government details £830m broadband investment
19 BT board
19 Altnets fear BT bias
20 Innovate & Design
20 Ribbit selects Apigee Enterprise for API management
20 Stoke, Inc. signs up to LTE test lab
22 Operations
22 BT Goonhilly to reopen
22 Operations
22 BT quantifies impact on UK economy; regionally skewed
23 Operations
23 Legal
23 Legal
23 ICO drops BT data leak investigation
23 Partners
23 Alcatel‑Lucent posts BT alumni to senior roles
24 Pensions
24 BT appoints BTPS chairman
24 Ofcom confirms pension cost ruling
24 More BT/Alcatel‑Lucent partnerships on the horizon?
24 Regulatory
24 Ofcom proposes wholesale price cuts in rural areas
25 People
25 BT complains over broadcast rights
26 BT accused of “margin squeeze”
26 Ofcom rules in favour of BT in EE termination dispute

27 BT Retail

27 Advertising
27 Broadband
27 Broadband
27 BT tops 2010 broadband sales, outperformed in survey
27 BT launches internet safety campaign
28 Contact centres
28 BT reprieves Barrow call centre
28 Fibre
28 BT announces Race to Infinity winners
28 Winners list lengthened to reflect demand
28 Television services
28 YouView delayed into 2012
30 Wireless networks
30 BT strategy not reliant on cutting‑edge innovation
31 Pricing and tariffs
31 Wireless networks
31 BT negotiating over Olympics Wi‑Fi network
31 BT Openzone to see heightened competition
32 BT Business
32 Directory services
32 BT Wi‑Fi app reaches iPad
33 BT Conferencing
33 Prestel named Conferencing Chief Executive
33 BT extends Compunetix contract
34 BT Ireland
34 OnLive
34 BT Ireland
34 BT receives additional grant for NI fibre rollout

35 BT Global Services

35 Awards and accreditations
35 BT Frontline
35 Financial services
35 BTGS to target Brazil for trading systems
36 Tech Mahindra/Mahindra Satyam
36 Mahindra Satyam in vertical cloud push
36 Health services
36 BT runs trials of Intel Health Guide
38 Tech Mahindra/Mahindra Satyam
38 Small Mahindra Satyam shareholders oppose merger talk
38 Tech Mahindra ties with Microsoft for CRM services
38 Products and services
38 BT unveils VDC Private
38 Onevoice certified with Microsoft Lync
39 Public sector contracts
39 Public sector contracts
39 Lancashire Council confirms BT for IT JV
39 Suppliers
39 BT selects Omnitrol for RFID solutions
40 BT International: Asia
40 BT International: Asia
40 BTGS details APAC expansion
40 BT also rebuilding in Australia
41 BT International: Europe
41 BT wins ANCERT contract
41 BT wins “Equality in Business” award
42 BT International: Middle East
42 BT partners STC for networked IT services

43 BT Wholesale

43 Contracts
43 KCOM extends MNS contract
44 Products and services
44 Launch of Content Connect sparks controversy

47 Openreach

47 Fibre
47 Openreach unveils duct‑ and pole‑sharing proposals
48 Fibre
48 Fibre broadband goes live at new exchanges
48 BT pressures Virgin as part of announcement
48 Industry still looking for dark fibre access
49 Network
49 Rural fibre boost as BT details next wave of rollout
50 BT accused of anti‑competitive behaviour on fibre
50 BT provides robust response to claims
51 Local loop unbundling
51 Openreach apologises for poor performance

52 Index

Index

A
- ACS Law, 23
- Advertising Standards Authority, 27
- Agency for the Digital Public Administration (Italy), 10
- Alcatel-Lucent, 23, 24
- Apigee, 20
- Apple, 32
- ArcelorMittal, 10
- Arqiva, 25
- B
- Belltech, 35
- Bluewater, 30
- British Airways, 24
- British Broadcasting Corporation (BBC), 28
- iPlayer, 44
- BSkyB, 25, 27, 30, 31, 32
- Sky Sports, 16
- BT Group,
4, 5, 6, 7, 15, 16, 17, 18, 19, 20, 22, 23, 24, 25, 26, 28, 30, 31, 38, 46, 47, 50
- Asia
- Tech Mahindra, 18, 36, 38
- BT Global Services,
4, 5, 6, 7, 10, 14, 15, 17, 24, 35, 38, 39, 40, 41, 42
- BT Americas, 35
- BT Asia Pacific, 40
- BT Ethical Hacking Centre, 35
- BT Frontline, 35, 40
- BT Health, 36
- BT International,
40, 41, 42
- BT Onevoice, 38
- BT Spain, 41
- Etisalat BT Innovation Centre (EBTIC), 35
- iVPN, 41
- Liverpool Direct Ltd, 39
- Onevoice, 38
- Virtual Data Centre, 38
- BT Innovate & Design, 20
- 21CN, 24
- Ribbit, 20
- BT Operate, 23
- Azure, 36, 38
- BT Pension Scheme, 24
- Crown Guarantee, 7
- Spencer, Paul, 24
- BT Retail, 4, 5, 6, 7, 8, 9, 14, 15, 16, 17, 27, 28, 30, 31, 32, 34, 44, 50
- BT Broadband, 32
- BT Business, 8, 32, 39
- bt.com, 31, 32
- BT Conferencing, 33
- BT FON, 30
- BT Home Hub, 31
- BT Infinity, 16, 17
- BT Ireland, 8, 34
- BT Openzone, 31, 32
- BT Scotland, 22
- BT Total Broadband, 16, 27
- BT Vision,
15, 16, 25, 31, 44
- BT Wales, 22
- Family Protection, 27
- OnLive, 34
- PlusNet, 16, 23, 27
- Race to Infinity, 28
- BT Tower, 23, 34
- BT Wholesale, 5, 6, 7, 11, 13, 15, 20, 24, 25, 43, 44
- Content Connect, 44, 46
- IPStream, 44
- Wholesale Broadband Connect, 11, 44
- Directors
- Rose, Nick, 19
- Whitbread, Jasmine, 19
- Ex-Directors
- Bland, Sir Christopher, 23
- Executives
- Anderson, John, 50
- Bilton, Chirs, 20
- Cavestany Vallejo, Jacinto, 41
- Chanmugam, Tony, 7, 10
- Crowe, Stephen, 35
- El Kabbany, Wael, 42
- Hill, Stuart, 31
- Jones, Gavin, 43
- Livingston, Ian, 4, 7, 17
- Migliorini, Paul, 40
- Milner, Simon, 46
- Murphy, Bill, 39
- Prestel, Jeff, 33
- Robertson, Steve, 47, 49
- Sherry, Keith, 39
- Sutton, Neil, 38
- Taylor, Kevin, 40
- Teh, Raymond, 40
- Whatling, Justin, 36
- Wortz, Ken, 35
- Yeo, Stephen, 40
- Ex-executives
- Hutchings, Chris, 25
- McCormack, Aaron, 33
- Naude, Carol, 25
- Verwaayen, Ben, 23
- Goonhilly Earth Station, 22
- Openreach, 4, 5, 6, 7, 13, 17, 23, 24, 28, 39, 47, 48, 49, 50, 51
- business.co.uk, 32
- C
- Cable & Wireless Worldwide plc, 26
- Channel 4, 28
- Cisco Systems, Inc., 38
- Communications Managers Association, 48
- Communications Workers Union, 28
- Competition Commission, 25, 39
- Compunetix, 33
- Coral, 10
- D
- Department for Business,
Innovation and Skills, 18
- Hunt, Jeremy, 18, 19
- Diageo, 19
- DigitalBritain, 18, 23
- Digital Economy Act (UK), 18
- Digital TV Group (DTG), 30
- DTV Services
- Freeview, 30
- DTZ International, 22
- Dynamix Balwas Infrastructure Pvt. Ltd., 36
- E
- Eircom, 25
- EMC, 38
- Etisalat, 35, 36
- Etisalat BT Innovation Centre (EBTIC), 35
- European Union, 27
- European Commission, 48
- European Regional Development Fund, 34
- F
- Federal Communications Commission, 46
- FON, 30, 31, 32
- Frontline Technologies, 40
- G
- Gala Coral, 10
- Gamma Telecom Ltd, 26
- Get Safe Online, 27
- Goldman Sachs, 18
- Google, 32
- YouTube, 44
- H
- Hewlett-Packard, 23
- Hutchison Whampoa
- Geo, 18, 19
- I
- Information Commissioner’s Office (UK), 23
- Intel, 36
- International Paralympic Committee (IPC)
- Paralympic Games, 32
- Internet Watch Foundation, 27
- ITV, 28
- K
- Khalifa University, 35
- Kingston Communications (KCOM), 11, 43
- L
- Lancashire County Council, 39
- Liverpool City Council, 39
- M
- Mahindra and Mahindra, 18
- Mahindra Satyam (Tech Mahindra),
18, 36, 38
- CanvasM, 36
- McAfee, Inc., 27
- Microsoft, 36, 38
- Lync, 38
- Motorola, 36
- N
- National Health Service (NHS, UK), 36
- NetApp, Inc. (Network Appliance), 38
- News Corp., 25
- Twentieth Century Fox, 25
- NextGenUS, 19
- Notaries Certification Agency (ANCERT), 41
- O
- Ofcom, 18, 24, 25, 26, 47
- LLU, 11, 13, 15, 17, 24, 51
- Wholesale Line Rental, 13
- Office of the Telecommunications Adjudicator (UK), 51
- Olympic Games, 31
- London 2012, 23, 31, 32
- Omnitrol Networks, Inc., 39
- OnLive, Inc.., 34
- Open Rights Group (ORG), 44
- Oracle, 40
- Ovum, 14, 32
- P
- Paramount, 25
- Q
- Qualcomm, 36
- R
- Rolls-Royce, 24
- Rutland Telecom, 18, 19
- S
- Samsung, 31
- SAP AG, 40
- Saudi Telecom, 42
- Sony, 25
- South Yorkshire Digital Region, 50
- StokeInc, 20
- T
- TalkTalk Telecom Group plc, 18, 28, 48
- Technology
- 3G, 20, 31, 36
- 4G
- LTE, 20, 32
- Broadband,
4, 5, 8, 9, 10, 11, 14, 15, 16, 17, 18, 19, 20, 23, 24, 27, 28, 30, 31, 32, 34, 36, 39, 44, 47, 48, 49, 50
- ADSL2+, 11, 16, 24
- Fibre, 7, 9, 13, 17, 18, 19, 22, 23, 27, 28, 34, 39, 47, 48, 49, 50, 51
- CRM, 38
- Ethernet, 11, 13, 23, 43, 47
- ICT, 42
- IP, 20, 38, 43
- IPTV, 31
- ISDN, 43
- LLU, 15, 47
- MPLS, 42
- Next-generation networks (NGN), 35
- RFID, 39
- SIP, 38, 43
- Telepresence, 33
- Unified communications (UC),
35, 43
- VoD, 25, 27
- VPN, 43
- Wi-Fi, 9, 30, 31, 32
- Telefónica, 27, 31, 32
- Telefónica Europe (O2), 27, 31, 32
- Mobile data
- O2 Online, 27
- UK, 27, 31
- Tesco, 27
- The Cloud, 31, 32
- THUS, 26
- U
- UK Council for Child Internet Safety, 27
- V
- Virgin Media, 17, 18, 19, 27, 30, 31, 48
- VMware, 38
- Vtesse Networks, 18, 19
- W
- Wakefield District Community Healthcare Services, 36
- Walt Disney Company, The
- ESPN, 31
- WPP, 24
- Y
- Yorkshire Forward, 50
- YouView (ProjectCanvas), 28, 30
- Halton, Richard, 28, 30

About BTwatch

Report: #219
Covering: January-February 2011
Published: March 2011
Next report: April 2011

For comprehensive coverage of BT Group worldwide, nothing comes close to BTwatch. Independent and unbiased, BTwatch offers unparalleled scope, valuable analysis and a considered view of BT’s corporate, domestic and international activities.

  • BTwatch provides a thorough yet accessible grounding in the state of BT now, and where it is going. Following BTwatch enables our clients to get up to speed quickly, and stay ahead of their game.
  • BTwatch provides comprehensive analysis and insight into everything relating to BT, including its Divisions -- BT Retail, BT Wholesale, BT Global Services, and BT Openreach -- and its European and wider international operations. Also covered in-depth are strategy, financials, and associates and investments (such as Tech Mahindra).
  • Our ‘watch' report services are repeatedly described by clients and end-users as the single most valuable source of third-party sales intelligence, and are considered invaluable by many high-achieving commercial teams and account directors.
  • A unique source of valuable opportunities, knowledge, planning, strategy, and much more, the reports represent both tactical tool and strategic reference, providing input and even a springboard for corporate planning, reporting, and meetings.
  • A ‘must-have' for sales teams focused on high-value sales, maintaining strategic relationships, and managing extended sales cycles. Just one nugget, insight, or validation can pay for the service many times over.
  • Pricing is typically USD $8.2k / EUR 5.7k / UKP £5k per year for an Account Team Licence, and can be tailored to meet your specific needs and situation. Copies of individual reports are also available, priced from GBP £999 (USD $1,650 / EUR 1,100). Multiple purchasing options available, including payment cards.
  • Delivered electronically 10-12-plus times a year, with back issues also available, providing unparallelled reference and insight into major events, strategic initiatives, financials and KPIs.
  • Contact us for further information, including samples and evaluation trial requests. info@marketmettle.com / +44-20-7183-0111.

Written by AB · Filed Under BTwatch (BT Group) 

Comments

Got something to say?