BTwatch Report #216 Snapshot
6 October 2010
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Snapshot of BTwatch, report #216. Click through for: the Executive Brief from this month’s report; an Extract from the report; or to contact us for more information about the full 58-page report, this industry standard monthly report service, and ongoing subscription access.
Table of Contents
1 Executive brief
4 BT Group
4 Cloud services
4 BT identified as telco cloud innovator
4 BT hosts cloud computing conference
4 Learning lessons from BT’s implementation
4 Challenges of the changing environment
5 Security and reliability
5 Digital Britain
5 BT unhappy with paying to police online piracy
5 Employment
5 BT swamped with apprenticeship applications…
6 …re‑opens graduate recruitment scheme
6 CWU pressures BT to prevent redundancies
7 Environment
7 BT sustainability efforts going unrecognised
8 Legal
8 BT faces hearing damage class action
8 Vtesse challenges state aid for Cornwall broadband
9 Network
9 BT rivals angered by fibre ratings charges
10 Announcement ends expectations of a review
10 BT considered beneficiary of status quo
11 Partners
11 BT in collaboration talks with China Telecom
12 Regulatory
12 EU prepares next‑generation regulation
13 BT Retail
13 Advertising
13 BT ads fall foul of ASA
13 Virgin Media backs average speed campaign
14 BT Television services
14 BT ties with Disney Co for ABC TV On Demand service
14 BT welcomes Ofcom Sky Movies referral
15 Patterson: Fibre will make Vision a success
16 Rivals unworried by BT Vision push
16 Project Canvas unveils YouView
16 Meek appointed to Chairman role…
18 …and Channel Five gets back on board
18 Device manufacturers express interest in Canvas
19 Objections to Project Canvas continue to mount
20 BSkyB wages campaign against Vision
21 Fibre
21 BT offers free fibre upgrades on bundles
22 BT Business
22 BT Local Businesses to expand
22 BT Fresca
22 BT Fresca wins Farrow & Ball deal
23 BT Ireland
23 BT Ireland calls on private sector for NGN investment
23 Benefits of Retail exit trumpeted
24 BT Global Services
24 Contracts
24 BT completes NYSE upgrade
24 BT linked to Lloyds contract win
25 BT wins Debenhams contract
25 Public sector contracts
25 BT wins £640m MoD contract extension
26 Liverpool to extend LDL contract for a further seven years
26 MP calls for NAO investigation into £546m BT deal
27 BT wins South Tyneside Homes contract
28 BT International: Asia
28 BT India provides telepresence for Wipro
29 BT permitted to surrender Indian licences
29 BT International: Europe
29 BT wins Starbucks Wi-Fi deal in Germany
29 BT Germany launches Managed Mobility Expenses
30 Products and services
30 BT launches committed savings offer for BT Onevoice
31 Partners
31 KT working with BT on teleworking solutions
31 Strategy
31 BTGS outlines plan for APAC growth
34 BT Wholesale
34 Products and services
34 Viatel joins BT Wholesale trials
34 Partners
34 Entanet to offer BT Annex M services
35 Suppliers
35 BT Wholesale selects Cisco CDS for Content Connect
36 BT completes testing of iDirect SatManage
36 BT Media & Broadcast
36 BT partners RRsat for intercontinental broadcast
37 Openreach
37 Broadband
37 BT “re‑parents” Welsh town to give broadband access
37 BT achieves 15 million UK broadband customers
38 Fibre
38 Openreach to let ISP guide Ethernet exchange upgrades
38 BT announces new fibre upgrades
39 TalkTalk positive on wholesale fibre discussions
39 Fibre rollout sees beginnings of public disgruntlement
40 LLU
40 Rutland cautiously welcomes Openreach data pledge
41 Unbundled lines pass seven million milestone
42 Network
42 Openreach to tackle cable theft
43 Suppliers
43 Openreach deepens Huawei relationship
44 Q1 FY10-11 results
44 BT posts “acceptable” Q1 figures
Table 1: BT Group financial highlights, Q1 FY10–11 44
Table 2: BT Group, performance by unit, Q1 FY10–11 45
Table 3: BT Group, revenue by product type, Q1 FY10–11 47
47 Pension
47 Outlook
48 Divisions
48 BT Global Services
Table 4: BT Global Services, financial highlights, Q1 FY10–11 48
Table 5: BT Global Services, revenue by product type, Q1 FY10–11 49
50 BT Retail
Table 6: BT Retail, financial highlights, Q1 FY10–11 50
Table 7: BT Retail, revenue by product type, Q1 FY10–11 51
52 BT Wholesale
Table 8: BT Wholesale, financial highlights, Q1 FY10–11 52
Table 9: BT Wholesale, revenue by product type, Q1 FY10–11 53
53 Openreach
Table 10: Openreach, financial highlights, Q1 FY10–11 53
Table 11: Openreach, revenue by product type, Q1 FY10–11 54
54 Analyst reaction
56 Index
Index
A
AA (Automobile Association), 47
Abbey, 54
Advertising Standards Authority, 13
Arqiva, 16, 19
AT&T, 4, 25, 33
B
Barclays, 16
British Broadcasting Corporation (BBC), 14, 16, 19, 35
BSkyB, 14, 15, 19, 20, 21
- Sky Movies, 14
- Sky Sports, 15, 16, 20
BT Group, 4, 5, 6, 7, 8, 9, 10, 11, 12, 16, 19, 25, 31, 33, 37, 39, 41, 42, 43, 44, 45, 47
- Asia
- – Tech Mahindra, 28
- BT Global Services, 4, 5, 11, 24, 25, 26, 27, 28, 29, 30, 31, 45, 47, 48, 49, 55
- – BT Benelux, 29
- – BT Counterpane, 25
- – BT Germany, 29
- – BT Global Video Exchange, 28
- – BT Health, 26
- – BT India, 28
- – BT International, 28, 29
- – BT Media and Broadcast, 36
- – BT Media & Broadcast, 36
- – BT Onevoice, 30
- – BT Radianz, 11
- – BT Telecom India, 29
- – Commercial & Brands, 11
- – ITS Recorder, 24
- – Liverpool Direct Limited, 26
- – Managed Mobility Expenses, 29
- – One Source for Cisco TelePresence, 28
- – Onevoice, 30
- – Onevoice Ribbit, 30
- – RiO, 26
- BT Innovate & Design, 11
- – 21CN, 34, 43
- – Ribbit, 30
- BT Pension Scheme, 47
- – Crown Guarantee, 47
- BT Retail, 6, 13, 14, 15, 16, 20, 21, 22, 23, 25, 35, 37, 44, 45, 50, 51
- – Adam and Jane, 13
- – BT Broadband, 13
- – BT Business, 22
- – bt.com, 8
- – BT Expedite, 20
- – BT Fresca, 22
- – BT Infinity, 13, 15, 21
- – BT Ireland, 23
- – BT Local Business, 22
- – BT Local Government, 27
- – BT Northern Ireland, 11
- – BT Openzone, 18
- – BT Vision, 14, 15, 16, 20, 21
- – Direct Debit, 21
- – Glasgow Telecom, 22
- – Option 1, 21
- – Option 2, 21
- – Option 3, 21
- – The Phone Book, 15
- BT Tower, 8, 36
- BT Wholesale, 22, 34, 35, 36, 37, 44, 45, 52, 53
- – Content Connect, 35
- – IP Exchange, 52
- – IPStream, 34
- – IPStream Connect, 34
- – Wholesale Broadband Connect, 34
- – Wholesale Broadband Managed Connect, 34
- Executives
- – Boustridge, Michael, 26
- – Burdis, Margie, 27
- – Campbell, David, 38
- – Chanmugam, Tony, 48, 54
- – Davis, Sally, 52
- – Garfield, Olivia, 37
- – Hughes, Sarah, 22
- – James, David, 23
- – Kelly, Jeff, 25, 31, 49
- – Lalani, Hanif, 11
- – Livingston, Ian, 33, 42, 45, 54, 55
- – Lowe, Rich, 20
- – Lyell, Lewis, 5
- – McAuliffe, Siane, 25
- – Millard, Nicola, 4
- – Narang, Sudhir, 28
- – Orme, Simon, 35
- – Patterson, Gavin, 15
- – Petter, John, 21
- – Regent, Tom, 25
- – Robertson, Steve, 43, 54
- – Selley, Clive, 11
- – Stanton, Ray, 5
- – Sutherland, Graham, 23
- – Sutton, Neil, 30
- – Taylor, Bridget, 27
- – Thomas, Martin, 6
- – Wilson, Alex, 5
- – Wilson-Dunn, Mark, 36
- – Yeo, Stephen, 25
- Ex-executives
- – Barrault, François, 11
- – Bowen, Laurie, 11
- – Bross, Matt, 43
- – Dearden, Matthew, 23
- – Quartermaine, Mark, 4, 49
- Openreach, 9, 21, 37, 38, 39, 40, 41, 42, 43, 45, 50, 53, 54
- Sustainability Report for 2010, 7
- Wind for Change, 5
BT Young Scientist and Technology Exhibition, 23
C
Cable&Wireless Worldwide plc, 47
Camping and Caravanning Club, 18
Capgemini, 48
Cerner, 26
Channel 4, 7, 16, 19, 35
China Telecom, 11
Cisco Systems, Inc., 24, 28, 35
Clear Channel, 23
Coastfields, 18
Communications Workers Union, 6
Competition Commission, 14
Conservative Party (UK), 10
CSE Healthcare Systems, 26
Customer Service Direct, 27
D
Datamonitor, 7
Debenhams, 25
Defence Fixed Telecommunications Services, 25
Deutsche Bank, 5, 55
Digital Britain, 5, 16
Digital TV Group (DTG), 18
E
Entanet, 34
European Medicines Agency, 29
European Union, 8, 12
- European Commission, 9, 10
- European Regional Development Fund, 8
F
Facebook, 13, 15
Farrow & Ball, 22
Fast Track, 6
Football Association
- Premier League, 16
France Télécom
- Orange, 4, 33, 52
- Orange Business Services, 4
Fujitsu, 25
G
Gartner Group, 26
Google, 33
Graduate recruitment, 6
H
House of Commons
- Public Accounts Committee, 26
Huawei Technologies, 43
Hugh James Solicitors, 8
Hutchison Whampoa
- 3 Group
- – 3 Ireland, 23
- Geo, 9
I
IAS 19, 44
IBM, 24
ICM, 13
iDirect, 36
International Paralympic Committee (IPC), 7
- Paralympic Games, 7, 15
Internet Service Providers’ Association, 10
Invest NI, 11
IP Vision, 19
ITV, 16, 19
K
Killik, 55
Korea Telecom, 31
L
LBI International AB, 8
Liverpool Council, 26
Lloyds Banking Group, 24
M
Mahindra Satyam, 28
Microsoft, 30, 33
Ministry of Defence, 25
Morgan Stanley, 5, 55
N
National Audit Office, 26
National Broadband Scheme, 23
National Health Service (NHS, UK), 26
- N3, 48
- National Programme for IT, 26
- NHS Connecting for Health, 26, 48
National Portrait Gallery, 6
New York Stock Exchange, 24
Northern & Shell
- Channel Five, 18
NovaSparks, 11
O
Ofcom, 9, 12, 13, 14, 16, 19, 21, 40, 41
- Carrier pre-selection, 41
- LLU, 40
- Richards, Ed, 13
- Strategic Review of the Telecoms Sector, 41
- Wholesale Line Rental, 41, 53
Office of the Telecommunications Adjudicator (UK), 41
- OTA2, 41
Olympic Games, 6
- London 2012, 7, 15
OnLive, Inc.., 19
Open Source Consortium, 19
Ovum, 4, 33, 55
P
Pensions Regulator (UK), 47
Phorm, Inc. (121Media), 16
Portugal Telecom, 54
Project Canvas
- Halton, Richard, 16, 19
- Meek, Kip, 16, 18
- YouView, 16, 18, 19
Pyramid Research, 10
R
Royal Air Force, 25
Royal Bank of Scotland, 5
RRsat Global Communications Network, 36
Rutland Telecom, 40
S
Singapore Telecom, 33
SmartWater, 42
South Tyneside Council, 27
Starbucks, 29
Suffolk County Council, 27
Symantec Hosted Services, 22
T
TalkTalk Telecom Group plc, 5, 16, 19, 21, 39
Tata Communications, 11
Tech Mahindra, 28
Technology
- 3G, 31
- ADSL2+, 34
- Annex M, 34
- Broadband, 5, 8, 9, 10, 11, 12, 13, 15, 16, 19, 20, 21, 22, 23, 34, 35, 36, 37, 38, 40, 41, 42, 43, 47, 49, 50, 51, 52, 53, 54
- Cloud Computing, 5
- DSL, 22
- Ethernet, 19, 38, 53
- Fibre, 5, 7, 8, 9, 10, 11, 12, 13, 15, 20, 21, 22, 23, 37, 38, 39, 40, 43, 44, 48, 50, 54, 55
- Fibre-to-the-cabinet (FTTC), 8
- Fibre-to-the-premises (FTTP), 8, 54
- HD, 20
- ICT, 50
- IP, 16, 19, 21, 22, 24, 31, 34, 36, 52
- IPTV, 19
- LLU, 12, 41, 53
- Next-generation networks (NGN), 23
- Project Canvas, 15, 16, 18, 19
- SaaS, 34
- SIP, 30
- Unified communications (UC), 30, 31
- VDSL, 9
- VoD, 7, 14
- VoIP, 34
- VPN, 30, 34
- Wi-Fi, 18, 19, 29
U
Unilever, 48
V
Valuation Office Agency, 9
Verizon Communications, 4, 33
- Verizon Business, 4, 33
Viatel, 34
Virgin Media, 9, 12, 13, 15, 19, 20, 21
Vizeum, 6
Vodafone, 23
Vtesse Networks, 9, 38
VT iDirect, 36
W
Walt Disney Company, The, 14
- Disney-ABC International Television, 14
Wicoms, 18
Wipro Ltd, 28
World Economic Forum, 11
Y
Yahoo!, 16
About BTwatch
Report: #216
Covering: August/September 2010
Published: September 2010
Next report: October 2010
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