BTwatch, issue 2009.07 snapshot
14 September 2009
MAIN STORIES: Tim Whitley, BT Corporate Strategy Director, discussed the prospects for Digital Britain and BT’s fibre plans. He indicated that BT is confident of winning the NGN battle with Virgin Media due to the potential of apparently superior upload speeds promised by BT’s customised VDSL technology. Whether government funds will be available to spread the reach of fibre is uncertain after reports that the government’s proposed levy could be postponed, or dropped altogether. [pp.8-10.]
Royston Hoggarth, Head of BT Global Services UK, is to leave the post after less than one year, to be replaced by Mark Quartermaine. It appears to BTwatch that Hoggarth and BT were merely marking time over the past year as the François Barrault-made appointment always appeared a mismatch. [p.28.]
BT Wholesale won a managed services contract with Vodafone UK that will enable the cellco to launch unified communications solutions for the SME sector. The deal, which builds on existing agreements between Vodafone and BT Wholesale, suggests continued success for the BT division’s managed services strategy, but could be bad news for the BT Business retail operation as competition in its sector intensifies. [p.33.]
BT Wholesale announced the introduction of Wholesale Broadband Managed Connect over IPstream Connect , a new offering that will enable its ISP customers to use a single backhaul link to deliver national broadband services based on a combination of legacy, ADSL2+, and fibre offerings from BT, which could accelerate adoption of BT’s next-generation services. [p.34.]
Carillion was awarded a £1bn networks installation and maintenance contract by Openreach. The construction and facilities management company will work on the contract with technology partner Telent, the company that emerged from the wreckage of Marconi. [pp.39-40.]
Issue: 2009.07
Covering: early-August to early-September 2009
Published: September 2009
Next issue: October 2009
Mapping the activity and strategy of the UK’s largest telco. A unique monthly report for the industry.
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EXECUTIVE BRIEF
MAIN STORIES: Tim Whitley, BT Corporate Strategy Director, discussed the prospects for Digital Britain and BT’s fibre plans. He indicated that BT is confident of winning the NGN battle with Virgin Media due to the potential of apparently superior upload speeds promised by BT’s customised VDSL technology. Whether government funds will be available to spread the reach of fibre is uncertain after reports that the government’s proposed levy could be postponed, or dropped altogether. [pp.8-10.]
Royston Hoggarth, Head of BT Global Services UK, is to leave the post after less than one year, to be replaced by Mark Quartermaine. It appears to BTwatch that Hoggarth and BT were merely marking time over the past year as the François Barrault-made appointment always appeared a mismatch. [p.28.]
BT Wholesale won a managed services contract with Vodafone UK that will enable the cellco to launch unified communications solutions for the SME sector. The deal, which builds on existing agreements between Vodafone and BT Wholesale, suggests continued success for the BT division’s managed services strategy, but could be bad news for the BT Business retail operation as competition in its sector intensifies. [p.33.]
BT Wholesale announced the introduction of Wholesale Broadband Managed Connect over IPstream Connect , a new offering that will enable its ISP customers to use a single backhaul link to deliver national broadband services based on a combination of legacy, ADSL2+, and fibre offerings from BT, which could accelerate adoption of BT’s next-generation services. [p.34.]
Carillion was awarded a £1bn networks installation and maintenance contract by Openreach. The construction and facilities management company will work on the contract with technology partner Telent, the company that emerged from the wreckage of Marconi. [pp.39-40.]
BT GROUP: BT confirmed it is closing its graduate recruitment scheme from next year, with no clear indication of when it will return. It was noted that two of BT’s current board members are alumni of the programme. [p.3.]
BT is offering a new payment option to its pensioners that features higher upfront payments, but is not linked to inflation. The company defended its Pension Scheme as a valuable tool in keeping its skills base flexible. There were rumours that BT may sell off part of its pension fund in order to help cap its enormous liabilities in the area. [p.4.]
Regulator Ofcom is considering the future of next-generation networks in the UK, in light of BT scaling back and adapting its plans for 21CN in favour of a fibre rollout. BT’s new approach has meant new regulation may not be needed so urgently, but raises some uncertainty for communications providers and consumers. [p.5.]
STATEGY & OPERATIONS: BT announced that Kevin Marks, a former Google executive, is to join the company to develop web services and work with BT’s Ribbit business. [p.7.]
BT was critical of more draconian proposals from the new Digital Britain minister that would see customers who file-sharing illegally having their broadband service cut. [p.10.]
RR Donnelly was awarded a contract worth “hundreds of millions of dollars” to provide customer communications solutions for BT Group. [p.11.]
Computacenter announced that some of the work previously involved in its ongoing support contract with BT was to be returned in-house. BT suppliers TranSwitch and Virtusa said they were continuing to suffer, as BT restricts spending and 21CN work, but were confident investment would see improvements in 2010. [pp.11-12.]
BT RETAIL: BT Retail replaced Yahoo! with Google for search services for its BT Total Broadband offering, although it is to maintain its relationship with Yahoo! on email and content until 2011. There was some surprise that Microsoft’s Bing hadn’t picked up the deal. BT Business also developed its relationship with Google, becoming a reseller of Google AdWords to support its digital marketing portfolio for SMEs. [pp.13,23.]
As BT defended itself against a report from Ofcom-endorsed price-comparison website Simplify Digital, which questioned the value-for-money of BT’s broadband offering, the telco once again promoted its up-to-20Mbps broadband service, and the BT Accelerator interstitial plate. However, there were also claims that upgrading to the ADSL2+-based service could actually slow down access speeds for some customers. [pp.14-15.]
BT Vision launched a Bollywood content channel, and began a promotion offering a free Vision+ set-top box for customers taking content bundle subscriptions. Availability of ESPN Sports , which took over many of the sports rights held by insolvent Setanta, was confirmed on BT Vision. There were reports of BT discussing a subscription music download service with major record companies. [pp.16,18.]
The press reported that a row between BT and the Communications Workers Union was on the horizon over potentially revised working conditions in relation to jobs returning to the UK from India. BT called the press reports “incorrect and sensational” . [p.20.]
BT Openzone is partnering Wicoms, a network provider for the leisure industry, to provide Wi-Fi access at UK holiday sites. BT now claims more than half a million Wi-Fi hotpots across the UK and Ireland, and is seemingly making good progress towards a target of one million by the end of 2009. Whether the Wi-Fi network, probably largely comprising free BT FON users and BT Business Hubs with default public access channels, is actually making any money is unclear. [p.21.]
BT accused former mobile unit O2 UK of scaremongering over its claims of price rises that would accompany cuts in mobile termination rates, as part of the ongoing Terminate the Rate campaign. [p.22.]
BT subsidiary PlusNet announced a new range of voice and broadband services for SME customers. [p.27.]
BT GLOBAL SERVICES: Siemens Enterprise Communications awarded BT a contract to deliver and operate an international MPLS-based data network linking over 230 locations in 45 countries. BT highlighted the inclusion of its MobileXpress remote-working solution in the deal. BT Global Services also announced a two-year extension to its contract with Airbus in the UK to provide and manage a securely encrypted WAN. [p.29.]
Norfolk County Council awarded BT a £33m contract to provide data and voice services to 20,000 employees located at more than 1,000 sites, and again highlighted the MobileXpress component of the deal. BT is also to supply and manage an internet exchange covering the Council’s schools in a £7m deal, with Bluecoat Systems providing filtering solutions. [p.30.]
BT highlighted Cisco certification awards for several of its country units, with BT Australasia and BT Brazil securing Cisco Gold certification, BT Argentina and BT Mexico Silver, and several South American units achieving certification for unified communications, and routing and switching. [pp.31-32.]
BT announced that multilateral-trading platform operator Chi-X is to use BT Radianz Ultra Access to connect to investment firms in the City of London and clearing house LCH. Clearnet is also extending its Radianz deployment. [p.32.]
OPENREACH: David Campbell, Openreach’s MD for Next Generation Access, expressed confidence that demand for fibre was evident in the market, and said the division was gaining valuable insights into delivery of fibre-to-the-home through its Ebbsfleet pilot. [p.35.]
The FTTC pilot programme reached Glasgow ahead of schedule, in August, which BT attributed to efforts of Openreach, without mentioning the need to extend the pilot after setbacks in London tests. [p.36.]
The OTA2 announced that more than six million lines in the UK were now unbundled, with Wholesale Line Rental keeping pace. Progress is also being made on migration to WLR3 from WLR2, and on a product development roadmap from Openreach that gives communications providers a clearer view of the future market. [p.37.]
Adva Optical won a contract to provide its FSP 150 Ethernet product to support Openreach’s Ethernet Access Direct services. [p.41.]
EXTRACT
SUPPLIERS
BT awards RR Donnelley multi-million pound comms deal
Global integrated communications and print solutions provider RR Donnelley & Sons announced it had won a multi-year contract from BT Group to enhance the telco’s customer communication abilities, said to be worth “several hundred million dollars”.
The deal includes data processing, printing, fulfilment, and postal optimisation for all customer communications including bills, letters, and statements. The agreement also covers RR Donnelley’s colour “TransPromo” capabilities, multichannel delivery, and enhanced personalisation. The company will deal with the physical delivery of BT communications to Royal Mail regional distribution centres.
” Individualised communications are a vital component of our relationship with our customers. We look forward to leveraging RR. Donnelley’s process management expertise, their comprehensive experience, and the considerable investment they are making in new variable-colour printing capabilities, to improve the efficiency and effectiveness of our customer communications. ”
– Ian Duerden, Director of Billing, BT Retail.
” We are helping BT to significantly reduce costs, and also to leverage the power of TransPromo, particularly through the use of full-colour printing. This will be delivered through the unique technology platform that we have built precisely to provide these kinds of innovative solutions. We believe that this programme will place BT at the vanguard of TransPromotional communications in the UK. ”
– Mike Gordon, Managing Director of RR Donnelley’s Global Document Solutions.
The contract will be carried out by Donnelley’s Global Document Solutions arm in the UK.
In 2006, BT awarded RR Donnelley’s UK subsidiary Astron a £59m-extension to its existing document distribution contract with BT (BTwatch, 2006.06).
[Further reference: RR Donnelley awarded new multi-year contract by British Telecom -- RR Donnelly, 12 August 2009; RR Donnelley gets another big order -- Post Crescent, 15 August 2009; RR Donnelley awarded ‘multi-year' deal for BT -- Printweek, 21 August 2009.]
Computacenter announce cuts in BT contract
Following its recent announcement of an extension to its end-user support contract with BT Group (BTwatch, 2009.06), Computacenter updated on expected changes of details of the deal.
Two amendments of significance were flagged by the company, the first being the transfer of some of the work covered by the existing contract back to BT. Computacenter said that work equating to around 20% of the UK contract value would be returned to BT, as would corresponding staff. Secondly, no future UK capital purchases will be made using Computacenter Customer Specific Financing.
The non-UK element of the contract with BT — around 25% of the total value — was unaffected by the negotiations for the contract extension.
[Further reference: Computacenter half yearly report -2 -- Computacenter, 27 August 2009.]
TranSwitch expects BT revenue to flow
Speaking at the company’s Q209 results presentation, Ted Chung, Vice-President for Business Development at TranSwitch, a software solutions provider, indicated that his company could begin to see increased levels of revenue related to BT activity in 2010.
TranSwitch had a contract with Fujitsu, which is a 21st Century Network (21CN) supplier, and had apparently been expecting to see its equipment deployed as BT switched voice services to 21CN. TranSwitch had hoped to see units begin shipping before the end of 2007 (BTwatch, 2007.04).
” Unfortunately, it’s not a well-guarded secret that [BT] is — or really has been and continues to be — running behind their published deployment schedules. Our latest checks do indicate that the broadband rollout is continuing, and the voice migration from which we and our customers should really benefit, we believe should commence still in 2010. So while that’s not currently reflected in any of our numbers, nor our near-term projections, we are hopeful and optimistic that, starting in 2010, we can see some benefit from the UK. ”
– Ted Chung.
[Further reference: Q2 2009 TranSwitch earnings conference call -- final -- TranSwitch, 30 July 2009.]
Virtusa sees BT revenue decline
Virtusa, an IT outsourcing and consultancy company, announced continued declines in revenue generated from BT, for which it is a preferred supplier, but expressed confidence it would see the value of business with the telco rise in coming quarters, with growth evident in the second half of 2010.
According to the company, under the five-year contract it has in place with BT, there are minimum annual spend clauses, and BT is currently some way from being in line to achieve these minimums. Virtusa also noted that, with BT rationalising its portfolio of suppliers, it expected to benefit from contracts being concentrated among a smaller pool of vendors.
Virtusa’s BT revenue declined 24% sequentially in Q209 on a constant currency basis, but still represented 14% of the company’s total revenue.
[Further reference: Q1 2010 Virtusa Corporation earnings conference call -- final -- Virtusa, 30 July 2009.]
TABLE OF CONTENTS
3 BT Group
3 Employment
3 BT graduate recruitment scheme closed
3 Executives
3 Livingston profiled
4 City reports
4 Pensions
4 Pensions
4 BT offers new pension options
4 BT highlights pension inclusiveness
5 Regulatory
5 BT requests BT Basic exemption for Ebbsfleet
5 Tech Mahindra/Mahindra Satyam
5 Regulatory
5 Ofcom considers NGN future post-21CN
6 Tech Mahindra/Mahindra Satyam
6 Suppliers
6 BT to cut event services agency roster
7 Fibre
7 Fibre to boost VoIP prediction
7 Market statistics
7 O2 surpasses BT in customer connection numbers
7 Strategy & operations
7 BT Innovation & Design
7 Marks joins BT and Ribbit
8 Research
8 Adastral Park hailed as sales tool
8 Geddes on media trends
8 Digital Britain
8 Whitley conciliatory on Digital Britain prospects
9 Nationwide 2Mbps minimum speeds a realistic possibility
9 BT pins fibre hopes upstream
10 Ethernet profile continuing to rise
10 On the FTTC trials, and longer term rollout plans
10 NGN levy to be suspended until post-election
10 BT criticises government file-sharing ban proposals
11 Suppliers
11 TranSwitch expects BT revenue to flow
11 Suppliers
11 BT awards RR Donnelley multi-million pound comms deal
11 Computacenter announce cuts in BT contract
12 Suppliers
12 Virtusa sees BT revenue decline
12 Systems
12 BT on subscriber data management systems
13 BT Retail
13 BT Expedite
13 Broadband
13 BT Total Broadband replaces Yahoo! with Google for search
14 Fibre trials
14 BT Operate engineer first to receive consumer fibre
14 BT ups 20Mbps broadband push
14 Promotion follows negative press, again
15 Marketing
15 ASA upholds complaint against TalkTalk
15 ADSL2+ could slow some connections claim reports
15 BT disputes Simplify Digital report
16 BT Television Services
16 Bollywood movies reach BT Vision
16 BT runs BT Vision promotion
18 Payphones
18 Phone box “adoption” scheme expanded
18 BT Vision signs up ESPN for football coverage
18 Rumours of music subscription service from BT Vision
19 Payphones
19 Phone box “adoption” scheme expanded cont’d
19 Patterson calls again for wholesale BSkyB access
20 Project Canvas under fire from BSkyB
20 Contact centres
20 Union row may jeopardise job repatriation
21 Wireless networks
21 BT ties with Wicoms for holiday park Wi-Fi
21 BT claims progress in million hotspot ambitions
22 Tariffs and pricing
22 Tariffs and pricing
22 BT: O2 is scaremongering over MTR cuts
23 BT Business
23 BT Business becomes AdWords reseller
23 BT trumpets cloud benefits for SMEs
25 BT Ireland
25 BT welcomes LLU price cut
25 BT trumpets school grant scheme
25 BT Ireland
25 BT customer-transfer approved
25 BT criticised by rivals in Northern Ireland
26 Chris Clark: BT Northern Ireland performing well
26 Current position and longer term plans
26 Competition
26 New projects
27 PlusNet
27 PlusNet launches SME offerings
28 BT Global Services
28 Appointments
28 Hoggarth leaves BT after just one year
28 Comment: A job over before it started
29 Contracts
29 Airbus awards BT WAN contract
29 BT wins Siemens network contract
30 NHS contracts
30 BT supports mental health “eCLinics”
30 Public sector contracts
30 BT awarded £40m Norfolk council contract
31 BT International: Asia-Pacific
31 BT wins Cisco Gold certification in Australia
32 BT Global Financial Services
32 LCH.Clearnet selects Radianz solution
32 BT International: Latin America
32 BT LatAm units gain Cisco endorsement
32 BT Global Financial Services
32 Radianz wins European access contract
33 BT Wholesale
33 Contracts
33 Vodafone to launch SME charge with BT Wholesale
34 Products and services
34 BT launches single link for 21CN and legacy products
35 Openreach
35 Executives
35 Campbell on next-generation access
35 Campbell on the BT Ebbsfleet FTTP pilot
35 Demand for fibre
36 Fibre
36 BT starts Glasgow fibre trials after London setback
37 OTA2
37 OTA announces six million LLU and WLR lines
39 Suppliers
39 Openreach awards Carillion £1bn contract
39 Return of Marconi
40 Carillion on Openreach deal
41 Openreach deploys Adva FSP 150 Ethernet solution
42 Index
INDEX
A
Adva Optical Networking, 41
ADVA Optical Networking, 41
Advertising Standards Authority, 15
Airbus, 29
Analysys Mason, 7, 12
Astron, 11
B
Babcock & Brown
- Eircom, 25
Barclays, 18
Bluecoat Systems, 30
British Broadcasting Corporation (BBC), 20
BSkyB, 15, 18, 19, 20, 37
BT Group, 3, 4, 7, 8, 11, 37
- Asia
- Tech Mahindra, 5, 6
- BT Global Services, 3, 28, 29, 30, 31, 32
- BT Argentina, 32
- BT Brazil, 32
- BT Global Financial Services, 32
- BT International, 31, 32
- BT Mexico, 32
- BT Radianz, 32
- MobileXpress, 30
- Spain, 29
- BT Group
- Strategy and Operations
- Adastral Park, 8
- BT Pension Fund
- Hermes Pension Management, 4
- BT Pension Scheme, 4
- BT Retail, 10, 11, 12, 13, 14, 15, 16, 18, 19, 20, 21, 22, 23, 25, 26, 33
- 1571, 22
- BT Basic, 5
- BT Broadband, 14, 16, 19, 21
- BT Broadband Accelerator, 14
- BT Business, 13, 14, 21, 23, 33
- BT Consumer, 10
- BT Expedite, 13
- BT FON, 21
- BT Ireland, 25, 26
- BT Mobile, 29
- BT Northern Ireland, 26
- BT Openworld, 13
- BT Openzone, 21
- BT Payphones, 18, 19
- BT Total Broadband, 13, 14
- BT Tradespace, 23
- BT Vision, 16, 18, 19
- BT Yahoo!, 13
- Option 1, 27
- Option 2, 27
- Option 3, 27
- PlusNet, 27
- Terminate the Rate, 22
- Together, 34
- V-Box, 16
- Wireless Cities, 21
- BT Wholesale, 14, 33, 34, 37
- i-Plate, 9
- WBMC over IPstream Connect, 34
- Wholesale Broadband Managed Connect, 34
- Executives
- Alvarez, Luis, 29
- Baldwin, Sian, 34
- Bowen, Laurie, 29
- Bruce, Chris, 21
- Campbell, David, 35
- Chanmugam, Tony, 3
- Clark, Chris, 25, 26
- Davis, Sally, 33
- de Souza, Valdir, 32
- Duerden, Ian, 11
- Geddes, Martin, 8
- Gupta, Asish, 12
- Lalani, Hanif, 3
- Lindsay, Chris, 23
- Livingston, Ian, 3
- Lumb, John, 19
- Marks, Kevin, 7
- Murphy, Bill, 23
- Nicholson, Andy, 32
- O’Boyle, Kevin, 4
- Patterson, Gavin, 19, 21
- Petter, John, 10, 14, 22
- Quartermaine, Mark, 28
- Rangaswami, JP, 7
- Stagg, Nigel, 20
- Watson, Marc, 18
- Whitley, Tim, 8
- Ex-executives
- Barrault, François, 28
- Green, Andy, 28
- Hoggarth, Royston, 28
- Verwaayen, Ben, 3
- Openreach, 9, 10, 25, 35, 36, 37, 39, 40, 41
- Ebbsfleet, 5, 35, 36
- Ethernet Backhaul Direct, 41
- WLR3, 37
- Ribbit, 7, 23
- Strategy and Operations
- 21CN, 5, 11, 12, 34, 39
- BT Innovation & Design, 7, 8, 12
- BT Operate, 14
C
Cable and Wireless, 28, 37
Camping and Caravanning Club, 21
Carillion, 39, 40
Carphone Warehouse, 15, 37
- TalkTalk, 15
Central Bureau of Investigation (India), 6
Channel 4, 20
Chi-X Europe, 32
Cisco Systems, Inc., 31, 32
Coastfields, 21
Commission for Communications Regulation (ComReg, Ireland), 25
Communications Workers Union, 20
Computacenter, 11
D
Datamonitor, 6
Digital Britain, 8, 10, 14
- Lord Carter, 10
- Timms, Stephen, 10
DMSL, 21
Doncaster, Rotherham, and South Humber Mental Health NHS Foundation Trust, 30
DTV Services
- Freeview, 20
E
EMI, 18
Ericsson, 39
ESPN, 18
Etisalat, 5
- Etisalat DB Telecom, 5
- Swan Telecom, 5
European Union
- European Commission, 5
Eventia, 6
F
FON, 21
Football Association
- Premier League, 18, 19
Fujitsu, 11, 39
G
Genius.com, 23
Google, 7, 13, 23
- AdWords, 13, 23
Graduate recruitment, 3
H
Hutchison Whampoa
- 3 Group
- 3 UK, 22
I
Infonetics, 12
ITV, 20
J
JPMorgan Chase, 4
L
Lattice
- 186k, 34
M
Mahindra Satyam, 6
Marconi, 39
Martec International, 13
McMenemy Hill, 6
McNicholas Construction and Enterprise, 39
Microsoft, 13
- Bing, 13
Mobile Termination Rates (MTR), 22
MoMedia, 16
N
National Health Service (NHS, UK), 30
Norfolk County Council, 30
North Lincolnshire Council Digital Inclusion, 30
O
Ofcom, 5, 7, 14, 15, 19, 20, 22, 25
- Carrier pre-selection, 37
- Light User Scheme
- BT Basic, 5
- LLU, 25, 37
- Strategic Review of the Telecoms Sector, 25
- USO, 18
- Wholesale line rental, 37
Office of the Telecommunications Adjudicator, 37
- OTA2, 37
R
Rainbow Telecom, 25
Royal Mail, 11
RR Donnelley, 11
S
Salesforce.com, 23
Setanta, 18
- Setanta Sport, 18
Shemaroo Entertainment, 16
Siemens, 29
Siemens Enterprise Communications, 29
Simplifydigital.co.uk, 15
Skanska AB, 39
Sony, 18
T
Tech Mahindra, 5, 6
- Mahindra Satyam, 5, 6
Technology
- ADSL, 15, 34
- ADSL2+, 14, 15, 33, 34
- Biometrics, 8
- Broadband, 4, 8, 9, 10, 11, 13, 14, 15, 16, 19, 21, 22, 23, 25, 26, 27, 33, 34, 35, 36
- Ethernet, 10, 37, 41
- Fibre, 5, 7, 9, 14, 26, 33, 34, 35, 36, 39
- FTTH, 5, 35, 36
- FTTP, 35
- IP, 5, 7, 27, 30, 33, 34
- ISDN, 7
- MPLS, 29
- Near Field Communications (NFC), 8
- Next-generation access (NGA), 5, 35
- Next-generation networks (NGN), 5, 6, 10
- Private circuits, 5
- Project Canvas (BBC, BT, ITV, FIVE), 20
- Project Kangaroo (BBC, ITV), 20
- RFID, 8
- SaaS, 23, 33
- Subscriber Data Management (SDM), 12
- Time-Division Multiplexing (TDM), 5
- VDSL, 9
- Video-on-demand, 20
- VoD, 16
- VoIP, 7, 27, 34
- Web Services, 7
- Wi-Fi, 21
Telefónica, 7, 21, 22
- Telefónica Europe (O2), 7, 21, 22
- UK, 7, 21, 22
telent plc (Marconi), 39
THA Group, 6
TranSwitch, 11
Twitter, 25
V
Virgin Media, 9, 10, 18, 19, 22, 37
Virtusa, 12
Vodafone, 25, 33
- UK, 33
W
Wicoms, 21
Y
Yahoo!, 13
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