BTwatch, issue 2009.04 snapshot
16 June 2009
RESULTS: BT Group reported its results for the full year to 31 March 2009, with the worse-than-expected £1.3bn Q4 write-down dominating most of the headlines, and the potential £7bn-£11bn pension deficit and accompanying £525m annual top-up payment capturing the rest. BT’s new mantra of ‘three-out-of-four ain’t bad’ was reiterated with the company insisting that all divisions aside from BT Global Services are performing well. However, BTwatch noted sales weakness behind the painful Global Services’ housekeeping exercise and pressure on cash flow. Performance was below expectations, and the reduction in the BT dividend was greater-than-expected. [pp.3-25.]
Issue: 2009.04
Covering: April to May 2009
Published: May 2009
Next issue: June 2009
Mapping the activity and strategy of the UK’s largest telco. A unique monthly report for the industry.
ABOUT BTWATCH
- For comprehensive coverage of BT Group worldwide, nothing comes close to BTwatch. Independent and unbiased, BTwatch offers unparalleled scope, valuable analysis and a considered view of BT’s corporate, domestic and international activities.
- BTwatch provides a thorough yet accessible grounding in the state of BT now, and where it is going. Following BTwatch enables our clients to get up to speed quickly, and stay ahead of their game.
- Our ‘watch’ titles are repeatedly described by clients and end-users as the single most valuable source of third-party intelligence. Considered invaluable by many high-achieving commercial teams and account directors.
- A unique source of valuable opportunities, knowledge, planning, strategy, and much more. Both tactical tool and strategic reference. An invaluable reference, input and even springboard for corporate planning, reporting, and meetings.
- A ‘must-have’ for sales teams focused on high-value sales, maintaining strategic relationships, and managing extended sales cycles. Just one nugget, insight, or validation can pay for the service many times over.
- Pricing typically USD $4k / EUR EUR3k / UKP £2.5k per year for a workgroup or small/midsize account, tailored to meet your needs and situation. Delivered electronically 10-12 times a year. Also available are back issues, which provide unparalleled reference and insight into major events, strategic initiatives, financials and KPIs.
- Copies of individual reports are available, priced from UKP 200 plus any applicable sales taxes (or around USD $300 / EUR EUR230, governed by prevalent foreign exchange rates). Contact sales@marketmettle.com to place an order or find out more. Multiple purchasing options available, including payment cards.
- Contact us for further information, including samples and evaluation trial requests. info@marketmettle.com / +44-20-7083-0055.
- Below is a free taster from issue 2009.04 (April-May 2009), including an Executive Brief, Extract, Table of Contents and Index, giving a valuable snapshot of the full report.
EXECUTIVE BRIEF
RESULTS: BT Group reported its results for the full year to 31 March 2009, with the worse-than-expected £1.3bn Q4 write-down dominating most of the headlines, and the potential £7bn-£11bn pension deficit and accompanying £525m annual top-up payment capturing the rest. BT’s new mantra of ‘three-out-of-four ain’t bad’ was reiterated with the company insisting that all divisions aside from BT Global Services are performing well. However, BTwatch noted sales weakness behind the painful Global Services’ housekeeping exercise and pressure on cash flow. Performance was below expectations, and the reduction in the BT dividend was greater-than-expected. [pp.3-25.]
BTwatch’s analysis of BT’s Q4 KPIs highlighted the operational pain of the economic downturn, and BT Retail’s continued competitive weakness. [pp.25-31.]
BT Global Services is being restructured and reorganised with new contract review and due diligence procedures hoped to reduce the risk of mega-deals becoming out of control and unprofitable. BT Retail benefited from smaller BT Global Services’ customers being transferred to the division, but BTwatch believes the UK retail business is yet to face up to underlying problems with its business model. BT Wholesale, which is growing a commendable managed services business, and Openreach performed solidly. [pp.18-19,20,21,22,23.]
BT indicated at its results announcement that it is to accelerate its initial fibre rollout as part of its commitment to next-generation services. However, the fibre commitment appears to mark the end of 21CN as a grand infrastructure project as originally envisaged. [p.3.]
BT GROUP: There were rumours that BT is considering a bid for T-Mobile UK or 3 UK, two mobile operators thought to be up for sale. While the intricacies of a major takeover could prove disastrously distracting for the already over-taxed telco, there is undeniable logic in BT becoming a more integrated communications player in its home market. [p.32.]
After the terrible BT results, came the post mortems as to who was to blame for the current situation and, following the release of the BT Annual Report, predictable press outrage regarding the level of executive bonuses. BT attempted to draw the sting from criticism with a commitment to introducing a claw-back clause into senior contracts that would mean sustained good performance was rewarded. The company also noted that bonus payments linked to financial performance were not paid last year, and BT Global Services’ Chief Executive Hanif Lalani declined any bonus due to him. [pp.33-35,39-40.]
Meanwhile, 15,000 more BT staff, outsourced workers, and contractors are expected to lose their jobs in the current year as a result of continued cutbacks. BT emphasised that the bulk of the losses would not affect permanent staff, and Finance Director Tony Chanmugam expressed a desire to bring more work in-house. [pp.5,13,35.]
Progress was made in the Tech Mahindra acquisition of a controlling stake in IT services provider Satyam, which will lead to BT holding an indirect stake in the scandal-hit business. However, questions were raised regarding the wisdom and value of the deal. [pp.36-37,39.]
STRATEGY & OPERATIONS: Business ISP Timico completed trials of 21CN-based services and is to roll out ADSL2+, while a deal was signed with wholesale services provider murphx that will lead to the delivery of 21CN services to its customers. [pp.41-42.]
BT Operate halved the number of Citrix servers used to support BT’s infrastructure at a saving of £7.5m so far. BT Innovate trumpeted two awards won by prototype video products at the ITEX 2009 exhibition. [pp.42,43.]
BT RETAIL: While BT Retail’s Consumer head John Petter stressed BT’s commitment to customer retention through value-for-money services, the unit was criticised once again for its practice of locking customers into rolling twelve-month contracts. BT also positioned itself as a consumer champion, launching a campaign with operator 3 UK calling for mobile termination rates to be lowered. [pp.48,50.]
A combined fixed and mobile broadband package was highlighted by BT, which the company said was hundreds of pounds cheaper than similar offerings from rivals Orange and Virgin. BT was criticised by IPTV partner BBC for throttling the speed of access to the broadcaster’s broadband iPlayer, and allegedly making the service unusable during peak evening hours for customers on the telco’s basic broadband package. [pp.50-51.]
BT’s largest rival in the consumer broadband sector is now Carphone Warehouse after its TalkTalk business acquired Tiscali UK. The retailer now claims to have the second-largest network in the UK through the unbundling programme led by its Opal Telecom unit, and is now aggressively pursuing BT business customers. [p.52.]
After previously appearing to rise above privacy concerns surrounding the Phorm targeted advertising solution it is trialling, there were rumours that BT is considering abandoning the service in favour of a less controversial alternative following the news that high-profile web organisations including Amazon plan to block it. [p.52.]
BT Business launched Ethernet-based broadband services for the SME sector, which it claimed could cut costs by up-to-65% compared to past offerings. The business unit continued to defend itself from the threat of broadband providers offering faster services with the promise of ‘free’ ADSL2+ upgrades when they become available for its SME customers. [pp.53-54.]
BT Business continued its software-as-a-service push signing an agreement to re-sell online accounting software from New Zealand-based xero. New web tools were also launched by the unit. [p.55.]
BT Conferencing, an increasingly talked-up BT Enterprise unit, announced availability of high-definition video-bridging and mobile management solutions from Ring2. [pp.56-57.]
While BT Vision continues to struggle to build a viable customer base, BT Retail’s Dan Marks talked-up the prospects for Project Canvas, which could be viewed as an upgraded IPTV service, and is under development with the BBC and ITV. Existing pay-TV market leader BSkyB expressed disquiet on the competition aspects of the initiative. [pp.57-58.]
BT Ireland won a EUR55m five-year contract to provide contact centre services for the republic’s emergency services. [p.59.]
BT GLOBAL SERVICES: BT announced contracts around the globe as it emphasises its pursuit of growth in developing markets: a network-outsourcing deal was won with Brazilian catering company GRSA; UAE-based Emirates Airline awarded the telco a contact centre services contract, and in Europe French rail company SNCF handed BT a contract to integrate and support video-surveillance and ticketing solutions from 3Com into its network infrastructure. [pp.61-63.]
Cerner, a software partner on BT’s massively written-down NHS contracts, indicated that under revised implementation procedures progress is being made on the system rollout, although problems persist. BT’s partnership with Liverpool Council is under review due to apparent lack of transparency in the billing of the £78m-per-year contract, but BT reported success for another major public sector project with the Department for Work and Pensions. [pp.64-65.]
BT launched its increasingly popular Quick Start portfolio of unified communications and business-efficiency services in the Middle East and North Africa. New managed security products were unveiled by BT at the InfoSecurity event held in April, and the business also emphasised the importance of the risk-management services it provides. The Onevoice converged communications platform was upgraded with integrated conferencing services, mobile international calls, and SIP. [pp.67-68,72.]
Hitachi Communications Technologies is to act as an original equipment manufacturer for BT’s trading system portfolio. BT agreed a new four-year global trading agreement to offer Nortel’s voice application equipment, and solutions and convergence portfolio to customers. Datapulse is to provide unified communications applications across BT’s UK and international businesses. [pp.68-70.]
BT Media & Broadcast partnered CET Teleport to expand the reach of its media network, and is to broadcast content from India’s UTV in the USA. [p.71.]
BT WHOLESALE: BT was linked to a deal to take over aspects of regional incumbent Kingston Communications. BT expressed enthusiasm for the introduction of smart-metering for the UK’s energy networks, which would entail a rollout of new communications services for suppliers. [p.73.]
OPENREACH: Ofcom increased the price that Openreach can charge rivals for provision of wholesale fixed-line services by 6% — a figure markedly less than BT had hoped, resulting in the usual sabre-rattling from the telco about the implications that the decision could have on its ability to invest in the widely supported fibre rollout. Analysts were a little more positive on the impact of the decision on Openreach, however. [p.74.]
REGULATORY: The Universal Service Obligation is under review by Ofcom, after considerable lobbying from BT. Among the proposals for a new USO are a requirement for mobile operators to contribute to maintaining a payphone network. A report on the impact of the Telecoms Strategic Review was issued by Ofcom. [p.75.]
EXTRACT
IPTV: Dan Marks comments on Project Canvas
In an interview with the Birmingham Post, Dan Marks, Deputy Managing Director of BT Consumer, and Chief Executive of BT Vision, outlined the company’s vision for Project Canvas, the company’s new joint venture with the BBC and ITV (BTwatch, 2009.01). The service is designed to offer an internet-like interface for televisions, and offer free access to digital services such as the BBC’s iPlayer, on-demand television services, and video from other sources.
Marks said Project Canvas is about “bringing the PC to the TV”; combining the flexibility of the internet with the mass-market reach of television.
” Canvas is a successor to Freeview. It looks a lot like BT Vision, but on a lot bigger scale. We are going to develop the next version of it with some 42 channels and radio channels, but we are also going to have HD TV [high-definition television] channels. ”
– Marks.
Marks said the service will support a much wider variety of content providers, enabling organisations such as local newspapers or public sector bodies to broadcast their own content.
” What you are going to have as a customer is a set-top box, which is connected to broadband, and offering not only channels-on-demand but also interactive services. This is a way for anyone who has something to say to people to relate to them, have a one-to-one, and make more personal relationships with them. That can mean local content and local news services. It can mean narrow, niche-content programming for people who live in Digbeth, for example, or for people who are interested in model railways. For example, you can search for Tom Cruise and it will search the channels and everything on-demand. It will come up with a list of programmes with Tom Cruise in them. TV is getting personalised, and Canvas is going to make Freeview more personalised than before. ”
– Marks.
The project, however, still has regulatory hurdles to overcome. The BBC Trust is currently conducting consultations on the project to assess its public value and market impact, and is due to report back on 8 June 2009. The consultation has already received objections from the advertising lobby and BSkyB, which allege that the service could “significantly distort competition” in the on-demand market.
BSkyB has also called on telecom regulator Ofcom to assess Project Canvas’s market impact before the BBC is allowed to go ahead with the service. In its submission to the BBC Trust’s consultation, the News Corp-owned firm said the BBC’s role is not to “develop, promote, and operate its own means of delivery”, but to “work with industry and in partnership with other organisations to facilitate understanding and adoption of emerging technologies”.
However, Marks said the venture is trying to give customers “what they want”.
” Forty years ago they wanted a telephone line; five years ago they wanted broadband. Today, customers want TV, broadband, and also entertainment — we are simply moving with our customers. The entertainment business is a bit like the retail world. Up until now, getting your entertainment was a bit like going down the high street and going to the BBC shop or the ITV shop. We are making that high-street shopping more like supermarket shopping. ”
– Marks.
[Further reference: ‘Insufficient justification' for Canvas joint venture, says Sky -- Telegraph, 11 May 2009; BSkyB raises objections to Project Canvas -- hollywoodreporter.com, 12 May 2009; How Project Canvas will make the PC a star of TV -- Birmingham Post, 21 May 2009.]
TABLE OF CONTENTS
3 Q4 FY09 results
3 Write-down hell; sales weakness masked
4 “…out of context…”
4 Tony Chanmugam on his professional background
4 BT Group financial highlights, Q4 and 12m FY08-09, periods ending 31 March 2009
4 BT Group, performance by division, 12m FY08-09
5 BT Group, performance by division, Q4 FY08-09
6 Revenue — only managed services impressing
7 BT Group, revenue by product type, Q4 FY08-09
7 BT Group, revenue by customer group, Q4 FY08-09
8 Charges and reviews — further write-downs in FY09-11
9 BT Group: specific items and charges, Q4 and 12m FY08-09
10 Pensions — deficit of £7bn-£11bn+ estimated
10 Cash flow and liquidity — Q4 weakness decimates cash generation
11 Outlook — bullish in the face of adversity; cost squeeze ahead…
12 Comment: blame game
13 Layoffs
15 Divisions
15 BT Global Services
16 BT Global Services, financial highlights, Q4 FY08-09
16 Order book, contract wins
17 Restructuring progress
18 Going forward
18 BT Global Services: new structure
19 BT Retail
20 BT Retail, financial highlights, Q4 FY08-09
20 BT Ireland
22 BT Wholesale
22 BT Wholesale, financial highlights, Q4 FY08-09
23 Openreach
23 Openreach, financial highlights, Q4 FY08-09
24 Market reaction
25 KPIs
25 Q4/12m FY08-09 KPIs and operational analysis — shaky
25 KPIs
27 BT Group: Q4 FY08-09 Key Performance Indicators, three months to 31 March 2009
29 Revenue and cost analysis
30 BT Group: Q4 and 12m FY08-09 revenue and cost analysis, periods to 31 March 2009
32 BT Group
32 People
32 Awards and accreditations
32 M&A
32 Unlikely rumours circulate of BT T-Mobile UK bid
33 Environment
33 Employment
33 BT to introduce bonus-payback clause
33 Claw-back plans a subtle attempt to shift blame?
34 Marketing
34 Livingston bonus attracts condemnation
34 BT moves to deflect criticism
35 Regional worries as BT announces more job cuts
35 Compulsory redundancies not ruled out at BT
35 Should the higher job-cut numbers be considered surprising?
36 Associates and investments
36 Tech Mahindra “cautiously optimistic” on diversification
36 BT claims success of home-working scheme
36 Buyout of initial Satyam-stake completed
37 Questions raised over value and potential of deal
39 Tech Mahindra wins Swan Telecom contract — report
39 Annual Report highlights
41 Strategy and operations
41 21CN
41 Timico completes 21CN pilot, launches ADSL2+
42 BT agrees 21CN deal with murphx
42 BT Innovate
42 BT wins awards for video products
43 Digital Britain
43 Prime Minister indicates hope for government network investment
43 BT Operate
43 BT Operate rationalises Citrix server deployment
43 BT’s dilemma made clear at Digital Britain
44 CLA claims countryside left behind in broadband rollout
45 Operations
45 BT praises leasing to boost capital efficiency and cash flow
46 BT Retail
46 Advertising
46 ASA rules against BT in Telecom Plus case
46 BT appoints eType to resume third-party advertising
48 Customer satisfaction
48 BT placed bottom in phone-user poll
48 Customer service
48 BT adds live chat to inclusion website
48 Operations
48 Petter highlights customer-retention efforts…
49 Legal
49 Marketing
49 …but BT contract lock-ins criticised
49 BT to promote development in North-West
50 Tariffs and pricing
50 BT ties with 3 to campaign for lower termination rates
50 Broadband
50 BBC criticises BT for throttling iPlayer access
51 UK slips to eleventh in global broadband league table
51 BT cuts the price of combined broadband
52 BT distancing itself from Phorm?
52 Carphone moves into second spot with Tiscali buy…
52 …and targets BT’s business broadband share
53 Business
53 BT launches Ethernet broadband services
54 BT to offer ‘free’ ADSL2+ upgrades
54 BT feeling the pressure to compete on speed
55 BT introduces SME web tools
55 BT to resell Xero’s online accounting software
56 Conferencing
56 BT signs US patent licensing deal
56 BT Conferencing wins access to MiCTA members
56 BT launches high-definition video bridging
57 Conferencing offers mobile management via Ring2 tie-up
57 IPTV
57 Dan Marks comments on Project Canvas
59 Ireland
59 BT Ireland to avoid brunt of job cuts — spokesperson
59 BT Ireland wins emergency services contract
60 Redcare
60 Redcare launches new products, touts cost benefits
60 Wireless
60 CanvasM selected for TuVista trial
61 BT Global Services
61 Contracts
61 People
61 BT awarded Brazilian network outsourcing deal
62 Marketing
62 BT appointed official partner for BMW International Open
62 BT lands Emirates contact centre outsourcing work
63 BT International: Americas
63 BT North America completes solar-energy project
63 BT secures LAN implementation deal with SNCF
63 BT wins FT deal
64 BT North America completes solar-energy project cont’d
64 NHS contracts
64 Cerner claims progress in NHS contracts
64 …but report highlights more problems
65 Public sector contracts
65 BT trumpets DWP success
65 LDL investigation to report in October
66 Products and services
66 BT Diamond adds IP address management service
67 BT launches managed security services…
67 …and promotes risk management services
68 BT upgrades Onevoice platform
68 Suppliers
68 BT signs global agreement with Nortel
69 BT signs new framework agreement with Datapulse
70 BT Global Financial Services
70 Radianz targets London with Ultra Access solution
70 BT Global Financial Services
70 BT wins Radianz contract with Instinet
70 BT signs Hitachi to sell trading systems
71 BT Media & Broadcast
71 BT lands deal with UTV Movies
71 BT extends GMN reach via VSAT provider
72 BT International: Middle East
72 BT launches Quick Start in Middle East and North Africa
73 BT Wholesale
73 M&A
73 BT linked to Kingston assets
73 Contracts
73 BT enthusiastic on smart-metering
74 Openreach
74 Ofcom sets Openreach wholesale prices
76 Regulatory
76 Ofcom reports on impact of Strategic Review
76 Ofcom to review payphone funding
77 City reports
77 Brokers’ reports
77 Property
77 Lease-back-related debt downgraded
78 Index
INDEX
SYMBOLS
3Com Corp., 63
A
Advertising Standards Authority, 46
Agilent, 37
B
Babcock & Brown
- Eircom, 59
BATS Europe, 70
BMW, 62
(BBC, 50, 51, 57, 58
BSkyB, 25, 27, 28, 29, 54, 58
BT Group
- BT Diamond IP, 66
- BT Financing Solutions, 45
- BT Global Services, 3, 4, 5, 6, 8, 9, 10, 11, 12, 13, 15, 16, 17, 18, 20, 24, 25, 29, 30, 31, 32, 33, 34, 35, 36, 39, 45, 61, 63, 67, 68, 69, 70
- BT Americas, 63
- BT Asia Pacific, 71
- BT Germany, 62
- BT Global Financial Services, 70
- BT Int., 63, 64, 65, 72
- BT Japan, 70
- BT Media & Broadcast, 71
- BT North America, 63, 64
- BT Onevoice, 68
- Featurenet, 31
- Global Carrier, 30
- Liverpool Direct Limited, 65
- Mng’d Fraud Reduction, 67
- Mng’d Secure Docs., 67
- Managed Secure Email, 67
- MeetMe, 57, 68
- Onevoice, 68
- Quick Start, 72
- Radianz Proximity, 70
- Tech Mahindra, 36, 37, 39, 60
- Unified comms. and collab. (UCC), 68, 72
- BT Pension Scheme, 11
- BT Retail, 3, 4, 5, 12, 13, 19, 20, 25, 26, 27, 28, 29, 30, 31, 39, 40, 45, 46, 48, 49, 50, 54, 59
- Adam and Jane, 49
- BT Basic, 26, 28, 48
- BT Business, 19, 20, 41, 42, 53, 54, 55
- bt.com, 50
- BT Conferencing, 19, 56, 57
- BT Consumer, 57
- BT Ireland, 20, 59
- BT Mobile, 28, 63
- BT Openzone, 60
- BT Payphones, 29, 31
- BT Redcare, 60
- BT Redcare Agile, 60
- BT Total Broadband, 50
- BT Tradespace, 55
- BT Vision, 19, 26, 46, 48, 50, 57
- Friends and Family Mobile, 49
- Online Starter Kit, 55
- Option 1, 50
- Option 3, 55
- Together, 28, 56, 68
- BT Wholesale, 3, 4, 5, 6, 7, 22, 23, 25, 27, 29, 30, 31, 32, 39, 73, 74, 75
- Directors
- Rake, Sir Michael, 11, 32, 33, 39
- Ex-Directors
- Alahuhta, Matti, 32, 39
- Bland, Sir Christopher, 12
- Van den Burgh, Maarten, 33
- Executives
- Boustridge, Michael, 63
- Buckley, Warren, 48
- Campenon, Olivier, 62
- Champan, Theo, 34
- Chanmugam, Tony, 4, 6, 8, 10, 11, 12, 13, 17, 35
- Chin Hu, Lin, 65
- Clark, Chris, 59
- El Kabbany, Wael, 72
- Formosa, Harry, 71
- Glenn, Philip, 60
- Halbert, Bill, 73
- Hobby, Ben, 56
- Hodkinson, Tim, 63
- Huart, Olivier, 63
- Lalani, Hanif, 17, 34
- Levy, Dan, 45
- Livingston, Ian, 3, 6, 8, 12, 13, 15, 17, 18, 20, 22, 29, 33, 34, 35, 39, 43, 51
- Lyell, Lewis, 68
- Marks, Dan, 57
- Marsh, Jon, 36
- McCormack, Aaron, 57
- McInness, Danny, 60
- Morris, Peter, 59
- Murphy, Bill, 53
- Nicholson, Andy, 70
- Pearson, Lee, 34
- Petter, John, 48, 50
- Rooney, Tim, 66
- Sanches, Luiz, 61
- Seidel, Bob, 56
- Stanton, Ray, 67
- Stephens, Nathan, 34
- Strutt, John, 54
- Taylor, Kevin, 61, 65, 71
- Thompson, Jerry, 55
- Ex-executives
- Barrault, François, 12, 13, 17, 33, 34, 61
- Green, Andy, 12, 33
- McClelland, Maggy, 61
- Verwaayen, Ben, 12, 33
- Openreach, 3, 4, 5, 9, 23, 27, 29, 31, 39, 74, 75
- Ribbit, 68
- Strategy and Operations, 41
- 21CN, 3, 5, 9, 18, 41, 42, 53, 54
- BT Innovate, 42
- Video Circle, 42
- Zeta, 42
- BT Operate, 43
Business in the Community, 32
C
Cable and Wireless, 73
Carphone Warehouse, 26, 28, 52, 54
- TalkTalk, 52
Cerner Corp, 64
Channel 4, 46
Chi-X Europe, 70
Cisco Systems, Inc., 62
Citrix, 43
COLT Telecom, 61, 73
Commerzbank, 16
Commission for Communications Regulation (ComReg, Ireland), 59
Communications Workers Union, 34
Conduit, 59
Country Land and Business Association, 44
Credit Suisse, 77
D
Datamonitor, 56
Department for Work and Pensions (DWP, UK), 65
Department of Health, 64
Deutsche Bank, 77
Deutsche Telekom, 32, 34
- T-Mobile, 32
- UK, 32
DTV Services
- Freeview, 51, 57, 58
Dynamix Balwas Infrastructure Pvt. Ltd.
- Swan Telecom, 39
E
Echoworx, 67
Emirates Airline, 62
Ericsson, 39
Etisalat, 39
Euronet Worldwide, Inc., 37
European Broadcasting Union (EBU / Union Européenne de Radio-Télévision / UER)
- Eurovision Song Contest, 49
European Union
- European Commission, 50, 52
F
Financial Times, 63
Ford, 44
France Télécom, 32, 34
- Orange, 26, 28, 32, 51
Frontline Technologies, 65
Fujitsu, 64
G
Grupo de Solucoes em Alimentacao, 61
H
Hitachi Communication Technologies, 70
HSBC, 77
Hutchison Whampoa
- 3 Group
- 3 UK, 32, 50
I
Integrated Accommodation Servs. (IAS), 10
International Paralympic Committee (IPC)
- Paralympic World Cup, 60
Investec, 74
ITV, 51, 57, 58
J
JPMorgan Chase, 77
K
Kingston Communications, 73
L
LBI International AB, 50
Liberty Media
- DIRECTV Group, Inc., The, 71
LifeSize Communications, 56
Liverpool City Council, 65
Logica, 12
M
Metropolitan Police Service, 16
MiCTA, 56
Morgan Stanley, 77
Motorola, 60
murphx Innovative Solutions Ltd., 42
N
National Health Service (NHS, UK), 3, 64
Nestlé, 37
New Delhi Television, 61
News Corp., 58
Nissan Motor Company, 37
Nokia, 32
Norfolk County Council, 16
Nortel Networks, 68, 69
Northwest Regional Development Agency, 49
O
OECD, 51
Ofcom, 49, 50, 58, 74, 75, 76
- Carrier pre-selection, 25
- FRIACO, 28, 31
- Light User Scheme
- BT Basic, 26, 28, 48
- LLU, 5, 19, 22, 23, 26, 27, 29, 30, 31, 74
- Richards, Ed, 74
- Strategic Review of the Telecoms Sector, 76
- USO, 43, 44, 76
- Wholesale line rental, 6, 7, 23, 25, 26, 27, 29, 31, 74
Olympic Games
- London 2012, 34
Omnicom Group
- Abbott Mead Vickers BBDO, 49
Oracle, 65, 67
P
Phorm, Inc. (121Media), 52
Post Office, 25
R
Research In Motion
- BlackBerry, 57
Ronald A Katz Technology Licensing, 56
S
Satyam Computer Services Ltd, 36, 37
SNCF, 63
Solar Power Partners, 64
Sun Microsystems, 65
Suntech Energy Solutions, 64
Syngenta, 16
T
Tech Mahindra, 36, 37, 39, 60
- CanvasM, 60
Technology
- Broadband, 6, 7, 11, 19, 22, 23, 26, 27, 28, 29, 30, 31, 39, 40, 41, 42, 43, 44, 49, 50, 51, 52, 53, 54, 55, 58, 74, 75
- ADSL2+, 39, 41, 42, 54
- Convergence, 30, 68
- Ethernet, 16, 23, 39, 53
- Fibre, 3, 6, 23, 43, 44, 49, 51, 54, 75
- HD, 56, 57
- IP, 16, 19, 44, 50, 53, 60, 65, 66, 69, 71
- IPTV, 19, 26, 27, 44, 50, 57
- ISDN, 28, 30
- IVR, 69
- LAN, 63
- MPLS, 18, 30
- Private circuits, 53
- Project Canvas (BBC, BT, ITV), 51, 57, 58
- SIP, 68
- VoIP, 66
- VPN, 53, 60
- Wi-Fi, 60
Telecom New Zealand, 55
Telecom Plus plc, 46
Telefónica, 34, 54
- Telefónica Europe (O2), 54
Telemark, 15
Telereal, 77
Telstra, 55
Thomson Reuters, 3
Timico, 41
Tiscali SpA, 26, 28, 29, 52
- Tiscali UK, 26, 28
Top-Up TV, 29
Turquoise, 70
U
Upaid Systems Ltd., 37
Uswitch, 48, 51
UTV Global Broadcasting (India), 71
V
Virgin Media, 26, 27, 28, 29, 44, 51, 52, 54
Vodafone, 74
W
WebEx Communications, Inc., 53
Wipro Ltd, 39
Work Wise UK, 53
X
Xero Ltd, 55
Z
Zone, 50
Comments
Got something to say?
