BTwatch, issue 2009.01 snapshot
9 February 2009
BT GROUP: BT issued another profits warning due to BT Global Services’ troubles, booking a one-off charge of £340m in relation to failed cost savings and contracts that have failed to meet profitability expectations. The review of BTGS performance is far from over, with major deals such as the NHS contracts yet to come under close scrutiny, and the prospect of BT taking at least one more hit this financial year. The profits warning saw credit agency Standard & Poor’s put BT’s long-term credit rating on CreditWatch. [pp.3-6.]
Issue: 2009.01
Covering: December 2008 to January 2009
Published: January/February 2009
Next issue: February 2008
Mapping the activity and strategy of the UK’s largest telco. A unique monthly report for the industry.
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EXECUTIVE BRIEF
BT GROUP: BT issued another profits warning due to BT Global Services’ troubles, booking a one-off charge of £340m in relation to failed cost savings and contracts that have failed to meet profitability expectations. The review of BTGS performance is far from over, with major deals such as the NHS contracts yet to come under close scrutiny, and the prospect of BT taking at least one more hit this financial year. The profits warning saw credit agency Standard & Poor’s put BT’s long-term credit rating on CreditWatch. [pp.3-6.]
BT’s new Group Finance Director Tony Chanmugam committed to accelerating BT’s cost-cutting efforts and, as expected, looks set to extend practices honed during his time at BT Retail across the group. The BT in-house legal team is being streamlined and centralised, with BT said to be learning lessons from the experience of retail giant Nestlé. Members of the two unions that represent BT workers voted to accept pension changes previously agreed by union leaders and BT management. [pp.3,8.]
STRATEGY & OPERATIONS: BT responded to claims from a senior Microsoft researcher that the UK was beginning to suffer serious consequences due to broadband bandwidth shortages and that a government-backed fibre rollout was needed. BT insisted it was not yet seeing demand that could not be satisfied by ADSL2+ and highlighted again its ongoing commitment to fibre trials. Analysys Mason, meanwhile, asked whether BT may have to re-consider ambitious network plans due to weaknesses elsewhere in the business. [pp.9-10,11.]
BT Design named Martin Geddes as Head of Strategy his appointment can be viewed as a further effort by BT to back up with actions its often trumpeted transformation efforts. However, whether the telco can truly change remains to be seen. [pp.13-14.]
The BT Chief Technology Office was renamed BT Innovate, and its Chief Executive Matt Bross pointed to new strategic projects intended to “industrialise our innovation factory”. [pp.14-15.]
News began to emerge from BT of technology projects that will be undertaken as part of BT’s role as communications provider for the 2012 Olympic Games. Talks regarding mobile strategy are underway, and pilot schemes to consider the potential of user-generated content are being conducted. [pp.16,17.]
BT signed a new contract with Convergys for customer relationship management solutions to be used across BT’s customer-facing units. Tellabs was named as a 21CN partner and will provide mobile backhaul solutions to support new managed Ethernet services. [p.18.]
BT RETAIL: BT announced it was to include calls to 0870 and 0845 numbers in its call packages on the same terms as national and local geographic calls, meaning that customers may be able to call the numbers without charge. However, to benefit from free calls outside weekends, customers will need to sign for a BT calls package that commits them to a new twelve-month package that is automatically renewable as the company continues efforts to reduce churn. [p.22.]
BT claimed that a survey proved demand for broadband would be relatively unaffected by the economic downturn, although the same survey also suggested consumers are increasingly unattached to their fixed-line for voice. Phorm said it had successfully completed trials of WebWise with BT, ahead of a potentially larger rollout of the controversial service. [pp.19,22.]
BT defended the progress of the BT Vision IPTV offering, and insisted it was still on track to hit mid-term targets. However the business plan laid out by the company appeared to make a number of ambitious assumptions that highlighted the challenges it faces. BT is to work with the BBC and ITV on a new internet-based set-top box that will draw on content from both broadcasters, and plans to offer BT Vision over the Microsoft Xbox 360 are limping along. [pp.24-28.]
There was media criticism of above-inflation price rises from BT Retail, and its decision to abandon the Friends & Family scheme in its current form. While discounts remain available, BT is continuing its efforts to drive customers to sign long-term, automatically renewing contracts, to mitigate churn. [p.21.]
There were reports that BT could be about to embark on a new mobile venture with operators T-Mobile and 3. Meanwhile, BT’s last foray into innovative mobile services, BT Fusion, was dropped from the BT Business portfolio, and is finally being put down permanently in the Consumer segment. [pp.20,28.]
BT said that the amount of Wi-Fi minutes used by its customers doubled year on year for the six months to the end of September 2008. [pp.30.]
BT GLOBAL SERVICES: BT announced it was combining the roles of Chief Executive of BT Asia Pacific with that of Chief Executive of BT Americas, following the retirement of Allen Ma, BT’s most senior executive in the region. The company noted the continued expansion of business between the two regions as part of the motivation for combining the roles, which will be held by Michael Boustridge. [p.30.]
BT announced it had won an eight-year contract worth EUR100m with metering solutions business Elster, to provide ICT services across the company’s operations. BT also featured in a Logica-led consortium that signed EUR30m-worth of contracts with the Dutch government. There were reports that BT is planning to bid for a rumoured £7bn contract to provide network-based smart metering to the UK energy sector. BT was named as a preferred supplier of mobile services to government bodies under a new OGCbuying.solutions framework agreement, and won a contract to provide the Cabinet Office with a national extranet intended to help respond to civil emergencies. [pp.32-33,38,39.]
It looked likely that BT would, as expected, take over the running of the NHS Programme for IT at eight trusts formerly managed by Fujitsu that currently have live deployments of Cerner software — a decision that looks set to cause considerable political ire. It was also reported that NHS trusts choosing to deploy IT systems other than those provided and managed by BT as part of the NHS programme could still be expected to pay contributions to the telco as BT’s contract terms guarantee minimum levels of business. David Nicholson, head of the NHS, defended progress on the NHIS IT project before a House of Commons Committee, but conceded the project was approaching a ‘make or break’ stage. [pp.35-38.]
BT Global Telecoms Markets launched two new IT solutions in the US market, intended to improve scheduling and resource management for mobile workers, and to improve broadband line management. In Asia, a competition to find new next-generation network service models was launched. [p.42.]
BT Ireland welcomed proposed regulatory changes in Ireland that could see wholesale costs fall dramatically in the country. In Germany, a new service intended to measure the environmental impact of business was launched. [p.43.]
BT remained bullish about the prospects for growth in the Middle East, although accepted that the global financial situation would at some point affect the region. [p.44.]
BT WHOLESALE: Ofcom confirmed BT Wholesale was to be allowed to set unregulated prices for IPStream products across most of the UK, as revised rules come into effect in markets deemed competitive. [p.46.]
Broadband growth was seen to slow significantly in the final quarter of 2008, although unbundlers continued to perform strongly in comparison to BT Wholesale customers. [p.20.]
OPENREACH: Openreach announced a number of top-level changes within its senior management, following the departure of leading executives for other areas of BT. [p.48.]
REGULATORY: BT was said to be disappointed with the level of price rises proposed by Ofcom for line rental products, and floated the usual objections that it would potentially have an impact on its network investment plans. [p.49.]
Communications Minister Lord Carter unveiled a draft of the UK’s Digital Britain review, which, while encouraging investment in next-generation networks and overhauling the USO, held back from calling for government intervention to boost spending. [pp.50-52.]
CITY REPORTS: BT’s pension fund manager Hermes is to maintain a ban on stock lending after the financial authorities’ block on the practice is lifted in January. [p.55.]
EXTRACT
BT Vision
Marks defends BT Vision progress
In an interview with the Daily Telegraph, Dan Marks, Chief Executive of BT Vision defended against criticism of the rate at which the service is acquiring customers. In the two years since its launch, the BT Vision Internet Protocol television (IPTV) service has achieved a customer base of 350,000, against a mid-term target of two to three million users.
Pointing out that BSkyB took two years to sign up its first 300,000 customers, Marks said that new technologies take time to gain acceptance. While it was highlighted that both Marks and Gavin Patterson, the Chief Executive of BT Retail, are both Sky subscribers, Marks attempted to emphasise that the BT proposition is a different (but not obviously complementary) one to that offered by the digital satellite pay-TV company. Marks indicated that BT is targeting households (said to number around twelve million) that have not been persuaded by years of high profile promotion of satellite and cable services due to the subscription costs — the BT offering does not require users to sign up for a subscription. However, Marks also conceded that BT Vision would not generate average revenue per user at anywhere near the levels of BSkyB customers.
Commenting on an item in Marketing Week showing an image of a snail with the BT Vision logo sprayed on its side, Marks commented “I’m glad they [Marketing Week] feel frustrated, I feel frustrated, we should use that frustration to be compelled to do better for our customers”.
Marks promised “to do better for our customer”, and re-affirmed the company’s 2010 target of two to three million customers, with Patterson said to be aiming for the high end of the spread.
Comment: spirited defence highlights BT Vision’s weaknesses
BTwatch considers that Marks’ defence of the BT Vision proposition and the apparent plan for growth exposes fundamental weaknesses with the proposition.
Marks accepted that initial customer uptake had not been strong, but said similar services from other companies had experienced a similar growth curve, yet he also suggested BT is targeting a group of customers that have shown considerable resistance to efforts to persuade them to pay for additional television services (are being offered an increasing range of free services from Freeview and Freesat), with no solid evidence to indicate why the new BT video-on-demand (VoD) service would change their minds, or why uptake could soar. It would also be interesting to know how many of these households that do not pay for television subscriptions are paying for broadband subscriptions, and of the group that are, how many would be high-value customers. BT is currently only offering BT Vision to its existing broadband customer base, so it appears likely that reaching the BSkyB-resistant target market may prove difficult, and those that it can attract may not be worth acquiring.
BT Vision remains an interesting product, but also one that is not sufficiently attractive to be effectively defensive for the existing broadband base, and insufficiently distinctive or sophisticated to attract new subscribers. Tellingly, BT also remains very coy with revenue and other financial and key performance indicator data for BT Vision, and there have been suggestions that a significant proportion of the claimed customer base are BT employees and others who were not signed up on a fully commercial basis.
Beyond its basic requirement for BT Vision customers to also have BT Broadband, BT appears to be undermining prospects for the service through poor marketing. The service’s website and marketing are confusing (BT Vision is a VoD service complementing Freeview, rather than a full IPTV substitute for BSkyB), the premium BT Vision service requires 12-18 month contracts (meaning trials are effectively ruled out, particularly for customers of other ISPs), and BT is failing to exploit an aggressive multi-play strategy (wasting the potential to bundle telephony, broadband, and mobile services). Aside from signs that customer acquisition is slowing for BT Vision, BT’s marketing show signs of desperation in terms of costly sign-up and affiliate offers.
BT also appears to be wasting the opportunity to exploit links with technology provider Microsoft, which might include co-marketing and prioritised integration with the vendor’s consumer products, such as Windows-based personal computers, Xbox gaming consoles (anticipated, see separate report), and Windows Mobile smartphones.
To improve BT Vision’s chances of success, BT needs urgently to review its marketing strategy, with a view to moving from a retentive to acquisitive pose, and, at minimum, remove the long contractual lock ins. If BT fails to raise its game soon, it is hard to see BT Vision ever achieving critical mass before the company loses its nerve and moves to axe the presumably sizeable investment currently required to underwrite marketing, content deals, and R&D. To BTwatch, such an outcome would represent a failure of BT, and currently a likely one, rather than of the service itself.
[Further reference: BT Vision vows to tackle slow take-up -- Daily Telegraph, 5 January 2009.]
BT partners BBC and ITV for cross-media collaboration
The BBC announced that it will collaborate with BT and ITV, to create a television set top box that will combine internet-based on-demand content and free-to-air channels, to be launched by 2010, as part of an initiative currently known as Project Canvas.
The broadcaster said it intends to build a “standards based open environment for broadband connected digital television receivers”, embracing other broadcasters, ISPs and hardware vendors.
Project Canvas will provide content drawn from the BBC’s iPlayer service and from ITV Player, streaming content using MP4 technology.
BT said it expects to additionally offer “a satisfying programme lineup” from a range other providers, as well as High Definition (HD) content from launch, “most probably from the BBC HD channels”.
Dan Marks, Chief Executive of BT Vision described the project as “the most important development that this country has seen in IPTV [Internet Protocol television]“.
The project has grown out of the ashes of Project Kangaroo, a proposed joint venture between the BBC, ITV and 4oD, which fell at the first hurdle after being deemed anti-competitive by the Competition Commission.
The service will initially launch to BT Broadband customers, but will be made available to customers of any ISP that fulfils the technical criteria.
” Through partnerships, I believe broadcasters can help secure the future of public service broadcasting in this country. ”
– Mark Thompson, Director General, BBC.
The BBC also said it plans to enter into more partnerships with media organisations.
[Further reference: BT Vision set to launch massive free IPTV project -- Stuff.tv, 9 January 2009; BBC enters content sharing deal with Telegraph Media Group -- Guardian, 12 December 2008; BBC Plans For Cross-Media Collaboration Starting With Telegraph Group -- ITProPortal, 13 December 2008; BT teams with BBC, ITV for on-demand IPTV standard -- SmartBrief, 12 December 2008.]
BT signs on-demand movie deal with Fox…
BT announced that it signed a deal with Twentieth Century Fox, to provide its BT Vision service with video-on-demand rights to a range of movie titles from Fox’s catalogue, including new releases as well as older titles.
” We’re delighted to reach agreement so that BT Vision customers can access films from one of Hollywood’s best and most respected studios. The addition of Fox movie content to BT Vision is a substantial, much valued addition to the service. ”
– Marc Watson, Director of Content and Business Development, BT Retail.
[Further reference: Fox signs on-demand movies deal with BT Vision -- BT, 2 December 2008.]
…and content deal for Living TV
BT Vision signed a deal with Virgin Media Television that will see content from the Living entertainment channel shown on the video-on-demand service. The content includes programmes such as Celebrity Rehab, Dirty Dancing, Extreme: Skinny Celebrities, Ibiza 2008 and Most Haunted.
” We are delighted with this high profile addition to our television portfolio. Living is a prestigious brand and the youth- and female-focus fits well with the BT Vision demographic. Shows such as ‘Living with the Cheeky Girls’ and ‘Living with Boy George’ should further grow our audiences who have made MTV titles, ‘Kerry Katona: Crazy in Love’ and ‘Totally Jodie Marsh’, top sellers. ”
– Marc Watson, Director of Content and Business Development for BT Consumer.
[Further reference: BT Vision Signs Deal To Show Living -- Broadcast Buyer, 15 January 2009.]
Honda launches marketing channel on BT Vision
Car manufacturer Honda will become the first company to launch its own-branded video-on-demand (VoD) channel on the BT Vision Internet Protocol television (IPTV) service.
The firm will be allocated its own channel number and will provide subscribers with access to regularly updated video content from the Honda TV service, which was developed by interactive agency Zype and features content such as its advertisements, driving tips, car guides and footage from motor racing.
” We see this as an online TV channel that resides on our platform. It’s a website formatted for a TV browser. The beauty of it is the economics are web-like. You’re in a different frame of mind when you lean back and watch TV. Also there’s no need to boot up your PC…and not everyone is PC-savvy. ”
– Antony Carbonari, Interactive and Commercial Media Director, BT Vision.
BT said it is currently in talks with brand and media owners from sectors such as education, finance and healthcare, with a view to launching similar channels on the platform.
Ian Armstrong, Manager for Customer Communications at Honda, said that IPTV opportunities had overtaken ‘red button’ interactive television advertising — “The technology and consumers have moved on. Red button takes so long to load. Why would you wait 15 seconds for something you can do immediately on an IPTV channel?”.
[Further reference: Honda first advertiser to launch brand channel on BT Vision -- New Media Age, 22 January 2009.]
BT Vision coming to the Xbox 360
Microsoft officials said the company is conducting “multiple carrier field trials” in the UK, including with BT Vision, for its Mediaroom Internet Protocol television system on its Xbox 360 gaming consoles, and confirmed that BT Vision will be one of the first TV services to made available on the consoles.
No firm launch date has been announced, but it is hoped that the on-demand television service could be available on consoles before the end of 2009. Previously a launch date of BT Vision on the Xbox had been slated for mid-2008, after a January 2008 announcement of a partnership (BTwatch, 2008.01).
[Further reference: BT Vision coming to Xbox 360 this year? -- Electricpig.co.uk, 12 January 2009; Xbox 360 IPTV Service Not Dead, Just Sleeping (and Testing) -- Gizmodo, 11 January 2009.]
TABLE OF CONTENTS
3 BT Group
3 Executives
3 Chanmugam vows to speed up cost transformation
3 Financial
3 BT issues second profit warning for Global Services
4 “…out of context…”
4 Livingston talks up BT’s defensive qualities
4 Financial
5 M&A
5 BT boosts stake in Net2S
5 Comment: time for BT to get a firm grip on GS’ problems
6 Society
6 MBE for Arwas in New Year Honours
7 Society
7 BT linked again with IMP pilot project
7 Marketing
7 Legal
7 BT plans legal team reshuffle
7 Marketing
7 BT sponsors Paralympics
8 Pensions
8 Unions agree to pension reform
9 Strategy
9 Operations
9 Strategy and Operations
9 21CN
9 BT defends high-speed broadband strategy
10 Suppliers
10 BT uses Cezanne solution for pay review
10 Comment — BT in the driving seat
11 VoIP
11 VoIP User interconnects BT customers to iNum network
11 BT updates on 21CN progress in Birmingham
11 Analysys Mason ponders BT NGB scale-back
13 VoIP
13 VoIP User interconnects BT customers to iNum network
13 BT Design
13 BT poaches Telco 2.0 strategist
13 BT continues efforts to build Telco 2.0 credentials
14 Geddes “…out of context…”
14 BT Innovate
14 BT Innovate revamp to improve “business engagement”
15 BT Innovate
15 BT Innovate focuses on biological processes
15 Comment: a positive step, but perhaps also admission of past failures
16 BT Innovate
16 BT Innovate focuses on biological processes
16 Planning starts for Olympics mobile services
17 Pilot paves the way for Olympic user-generated content
17 Suppliers
17 AT trumpets BT contract win
18 BT renews Convergys contract
18 BT names Tellabs as 21CN partner
19 Appointments
19 Broadband
19 BT Retail
19 Broadband
19 Phorm and BT complete WebWise trials
20 Broadband
20 Tiscali threatens legal action over BT marketing letter
20 BT survey finds reluctance to give up broadband
20 BT Business
20 BT ditches BT Business Fusion
21 Broadband
21 ADSL adoption exceeds 50% in Welsh counties
21 BT Business
21 Customer service
21 BT ranks bottom for customer service
21 Fixed-line
21 BT increases charges, scraps Friends & Family discounts
22 BT to scrap some non-geographic premium charges
22 No benefit for BT Business customers
24 Directories
24 BT to close directory enquiry centre
24 Fixed-line
24 BT Redcare
24 BT Redcare limits price rises
24 BT Vision
24 Marks defends BT Vision progress
25 BT Redcare
25 BT ties with M>re Than for Redcare Monitoring
25 BT Vision
25 Comment: spirited defence highlights BT Vision’s weaknesses
26 Wireless
26 BT partners BBC and ITV for cross-media collaboration
26 BT signs on-demand movie deal with Fox…
27 …and content deal for Living TV
27 Honda launches marketing channel on BT Vision
28 BT Vision coming to the Xbox 360
28 Wireless
28 BT linked to new mobile spectrum venture, MVNO
29 Background
30 BT announces doubled Wi-Fi use
30 Comment: Wi-Fi remains a sideshow for BT
31 Appointments
31 BT Global Services
31 Appointments
31 Boustridge combines Asia-Pacific and Americas roles
32 Appointments
32 Contracts
32 BT wins Elster Group contract under HP partnership
32 Logica, BT and HP win Dutch government contract
33 Awards and accreditations
33 BT wins Green Award at World Communication Awards
33 BT “to bid for smart meter contract”
33 BT wary of big deals now?
35 Awards and accreditations
35 BT and Nuetel win innovation award
35 NHS contracts
35 Problems bring NHS programme to “pivot position”
36 Tech Mahindra
36 BT to expand NHS programme to more trusts
37 BT International: Americas
37 BT International: Latin America
37 NHS Trusts may be compelled to pay for Lorenzo
37 BT selects Intercede for NHS identity solution
38 BT secures NHS contract in Blackpool
38 Public sector
38 BT to supply mobile services to UK government
39 BT wins UK emergency response network order
40 BT Global Financial Services
40 BT leases “Turn-Key Datacentre” from DRT
40 Partners
40 McAfee names BT as preferred partner
41 BT selects Texert for risk management
41 Products and services
41 BT GS ties with Omnitrol for supply-chain services
42 BT International: Americas
42 BT GTM launches new services in US
42 BT International: Asia
42 BT Korea launches competition for 21CN service model
43 BT International: Europe
43 BT Ireland welcomes regulatory changes
43 BT Germany launches Carbon Impact Assessment
44 BT International: Middle East
44 BT: no slowdown yet in Middle East
46 BT Wholesale
46 BT hit as broadband growth slows
46 Ofcom okays variable pricing on IPStream
47 BT signs deal with InTechnology
48 Openreach
48 Openreach
48 BT reshuffles Openreach management
49 Regulatory
49 Regulatory
49 Price controls
49 Wholesale price rises smaller than BT hoped
50 Competition Commission rules on termination rates
50 Digital Britain
50 Carter unveils Digital Britain plans
51 Updating the USO to mandate broadband; spread funding beyond BT
51 Promoting NGNs
53 Final report due summer 2009
54 Brokers reports
54 City reports
54 Credit ratings
54 S&P to review rating on BT
55 Brokers’ reports
55 Pension
55 BT pension fund to retain ban on stock lending
57 Index
INDEX
SYMBOLS
2ergo Group plc, 38
A
ABC Automatiseringsteam B.V., 32
Accenture, 33
Adidas AG, 26
AMT-SYBEX Ltd., 38
Analysys Mason, 1, 11
Artificial Life XI, 16
AT Communications Group plc, 17
- Servassure, 17
Atos Origin, 32
AT&T, 5
B
Babcock & Brown
- Eircom, 43
BAE Systems
- Detica, 38
BDO International
- BDO Stoy Hayward LLP, 53
British Broadcasting Corporation (BBC),
1, 8, 17, 26, 53
- Freesat (see also ITV), 25
British Paralympic Association (BPA)
- ParalympicsGB, 7
BSkyB, 10, 20, 24, 25
BT Group, 3, 4, 5, 6, 8, 14, 18, 28, 31, 33, 36, 37, 50, 51, 54, 55
- Asia
- Tech Mahindra, 36
- BT Global Services, 1, 3, 4, 5, 6, 7, 9, 14, 18, 29, 31, 32, 33, 35, 39, 41, 44, 48, 54
- BT Americas, 1, 31, 32, 40, 42
- BT Asia Pacific, 1, 31
- BT Counterpane, 40
- BT Germany, 32, 43
- BT Global Defence & Security, 39
- BT Global Financial Services, 31, 40
- BT Global Telecom Markets, 42
- BT Health, 38
- BT Ignite, 5
- BT International, 37, 42, 43, 44
- BT South Korea, 42
- BT Supply Chain Solutions, 41
- Net2S, 5
- Syncordia, 5
- Syntegra, 5
- BT Pension Fund, 55
- Hermes Pension Management, 1, 55
- BT Retail, 1, 3, 5, 7, 10, 18, 19, 21, 24, 26, 30, 54
- Broadband Talk, 13
- BT Broadband, 20, 25, 26
- BT Business, 1, 20, 21, 22
- BT Consumer, 27
- BT FON, 30
- BT Fusion, 1, 14, 15, 20
- BT Ireland, 1, 15, 32, 43
- BT Mobile, 19
- BT Openzone, 26, 30
- BT Redcare, 24, 25
- BT ToGo, 20
- BT Vision, 1, 10, 15, 17, 24, 25, 26, 27, 28, 30
- BT WebWise, 1, 19
- BT Wireless Broadband, 30
- Direct Debit, 21
- Tariffs, 1, 21
- BT Wholesale, 1, 5, 18, 28, 29, 33, 46, 47, 49
- IPStream, 1, 46
- Office Anywhere, 20
- Wholesale Broadband Managed Connect, 47
- Concert, 5
- Executives
- Arwas, Jenny, 6
- Bella, Zsolt, 31
- Boustridge, Michael, 1, 31
- Brandis, Sebastian, 43
- Bross, Matt, 1, 14
- Bruce, Chris, 26
- Campenon, Olivier, 44
- Carbonari, Antony, 27
- Chalfen, Amy, 48
- Chanmugam, Tony, 1, 3, 4
- Cowen, Tim, 7
- DeVito, Mike, 42
- Dovey, John, 11
- Evans, Peter, 43
- Fitzpatrick, Brian, 47
- Gardner, Mark, 10
- Geddes, Martin, 1, 13, 14
- Gower, Andy, 17
- Hamilton, Alastair, 38
- Heal, Anne, 48
- Hill, Stuart, 16
- Hughes, David, 30
- Hughes, Mark, 6
- Kim, HJ, 42
- Lalani, Hanif, 3, 4, 31
- Lereuth, Karsten, 32
- Livingston, Ian, 3, 4, 9, 28, 54
- Marks, Dan, 24, 26
- Marrow, Paul, 15, 16
- Maurits, Martin, 31
- Murphy, Bill, 21
- Nazi, George, 18
- Patterson, Gavin, 19, 24
- Petter, John, 21, 22
- Ramji, Al-Noor, 13
- Rangaswami, JP, 14
- Rhodes, Dave, 31
- Robertson, Steve, 49
- Schmidt, Jeff, 40
- Selly, Clive, 18
- Sheridan, Caroline, 33
- Sherry, Keith, 41
- Stanton, Ray, 41
- Stokoe, John, 39
- Watson, Marc, 26, 27
- Williams, Suzi, 7
- Windsor, Colin, 48
- Ex-executives
- Barrault, François, 4
- Evans, Steve, 19
- Griffith, Robin, 19
- Hampton, Philip, 6
- Hoffman, John, 31
- Lee, Peggy, 32
- Ma, Allen, 1, 31
- Sawyer, David, 31
- Sheridan, Catrina, 32
- Verwaayen, Ben, 4, 6
- Openreach, 1, 24, 48, 49
- Ribbit, 13, 42
- Strategy and Operations, 9
- 21CN, 1, 9, 10, 11, 14, 15, 18, 42, 44, 46, 47, 52
- BT Design, 1, 13, 14, 15, 18, 48
BT Innovate, 1, 14, 15, 16, 17
- BT Operate, 14, 15
C
Cabinet Office (UK), 1, 39
- Civil Contingencies Secretariat, 39
Cable and Wireless, 49, 51
Capgemini, 32, 33
- Sogeti, 32
Carphone Warehouse, 20, 46
- Opal Telecom, 49
CASCADAS Project, 16
Cerner, 1, 35
Channel 4
- 4oD, 26
China Mobile, 16
Cleartronic, Inc., 37
- VoiceInterop, 37
Commission for Communications Regulation (ComReg, Ireland), 43
Communications Workers Union, 8
Competition Commission, 26, 50
Computer Sciences Corp, 35, 37
Connect, 8
Convergys Corp., 1, 18
Corso Informatica B.V., 32
Credit Suisse, 54
CVC Capital Partners
- Elster Group, 32
D
Department of Health, 36
Deutsche Telekom
- Magyar Telekom Nyrt, 31
- T-Mobile, 1, 20, 28, 29, 30, 38, 50
- UK, 28, 30, 38, 50
Digital Realty Trust, 40
DTV Services
- Freeview, 25
E
EDS, 6, 31
Ernst & Young, 36
Etisalat, 19
European Union, 25
- European Commission, 50
Expert Travel Services, LLC
- ExpertFlyer.com, 32
F
Financial Services Authority, 55
France Télécom, 5
- Orange, 19, 38, 46, 50
Fujitsu, 1, 35, 36
G
Gamma Telecom Ltd, 49
Getronics NV, 31
Gilat Satellite Networks Ltd, 37
Government Communications Headquarters (GCHQ, UK), 7
H
Hargreaves Lansdown plc, 5
HeadFirst B.V., 32
Hewlett-Packard, 6, 32
High Court, 20, 43
Honda, 27
House of Commons, 1, 35, 36
- Public Accounts Committee, 36
HTK Ltd, 38
Hutchison Whampoa, 28
- 3 Group
- 3 UK, 28, 29, 50
I
IBM, 6, 31, 33
- IBM Global Services, 6
Instituto Costarricense de Electricidad (ICE), 37
Integrated Accommodation Services (IAS), 7
Intercede Group plc, 37
International Paralympic Committee (IPC)
- Paralympic Games, 7
- Paralympic World Cup, 7
International Telecommunication Union, 11
Investec, 5
Investec Securities, 5
ITV, 1, 26
- Freesat (See also BBC), 25
J
Johnston Press plc, 19
Jones Lang LaSalle, 9
JPMorgan Chase, 54
L
Logica, 1, 32, 33
London Organising Committee of the Olympic Games and Paralympic Games Limited (LOCOG), 16
M
Manpower, 24
MATCH Consortium, 32
McAfee, Inc., 40
Merrill Lynch, 3, 5
Microsoft, 1, 9, 17, 25, 28
- Xbox, 1, 25, 28
Ministry of Agriculture, Nature & Food Quality (Ministerie van Landbouw, Natuurbeheer en Voedselkwaliteit/LNV, Netherlands), 32
Ministry of Home Affairs & Kingdom Relations (Ministerie van Binnenlandse Zaken en Koninkrijksrelaties/BZK, Netherlands), 32
mTLD Top Level Domain Ltd
- dotMobi, 32
MTV, 27
N
National Audit Office, 35
National Health Service (NHS, UK), 1, 22, 35, 36, 37, 38
- Blackpool, Fylde and Wyre Hospitals NHS Foundation Trust, 38
- National Programme for IT, 3, 35, 36, 37
- NHS Connecting for Health, 36, 37
- Nuffield Orthopaedic Centre NHS Trust, 36
- Rotherham Foundation Trust, 37
- Royal Free Hampstead NHS Trust, 35, 36
- Royal Free Hospital, 35
- Surrey and Sussex Healthcare NHS Trust, 36
- Taunton and Somerset NHS Foundation Trust, 36
- Weston Area Health NHS Trust, 36
- Winchester and Eastleigh Healthcare NHS Trust, 36
- Worthing and Southlands Hospitals NHS Trust, 36
Nestlé, 1, 7
New Delhi Television, 36
News Corp.
- Twentieth Century Fox, 26
Nuetel Communications, 35
NWP Services Corporation, 31
O
Ofcom, 1, 46, 49, 50
- Carrier pre-selection, 49
- LLU, 48
- USO, 1, 10, 49, 51, 53
- Wholesale line rental, 49
Ofgem (Office of Gas and Electricity Markets, UK), 33
OGCbuying.solutions, 1, 38
Olympic Games, 16
- Beijing 2008, 16
- London 2012, 1, 7, 16, 17, 26
Omnitrol Networks, Inc., 41
Onepoll.com, 20
Ordina N.V., 32
P
PageOne Communications Ltd, 38
Phorm, Inc. (121Media), 1, 19
Point Topic, 46
Prince’s Trust, The, 6
R
Research In Motion
- BlackBerry, 20
RiskVal Financial Solutions, LLC, 31
Rotaform, 31
Royal Bank of Canada
- RBC Credit Research, 54
Royal Institution of Great Britain, The, 9
Royal KPN, 31
Royal & Sun Alliance Insurance plc
- M>re Than, 25
S
Salesforce.com, 13
Samsung, 16
SAP AG, 32, 36
Satyam Computer Services Ltd, 36
Standard and Poor’s, 1, 54
STL Partners, 13
Strategy Analytics, 20
T
Tech Mahindra, 36
Technology
- 2G, 18
- 3G, 18, 28, 29, 51
- ADSL, 21, 49
- ADSL2+, 1
- Bluetooth, 20
- Broadband, 1, 4, 9, 10, 11, 13, 14, 17, 19, 20, 21, 25, 26, 28, 29, 30, 37, 42, 43, 46, 49, 50, 51, 52, 53, 54
- CCTV, 24
- DSL, 10, 42
- Ethernet, 1, 18, 47
- Fibre, 1, 6, 9, 10, 13, 24, 49, 51, 53
- HD, 26
- ICT, 1, 5, 17, 32
- IP, 10, 11, 13, 14, 15, 20, 24, 26, 27, 28, 32, 35, 38
- IPTV, 1, 10, 24, 25, 26, 27, 28
- LTE, 10
- MP4, 26
- NITS, 5
- PLT, 25
- Private circuits, 18
- Project Canvas (BBC, BT, ITV), 26
- Project Kangaroo (BBC, ITV), 26
- R&D, 15, 17, 25
- RFID, 41
- UMA, 20
- Video-on-demand, 25, 27
- VoD, 25, 26, 27
- VoIP, 11, 13
- Wi-Fi, 1, 20, 26, 30, 32
- WiMAX, 10, 28
Telecom Italia, 16
Telefónica, 28, 37, 54
- Telefónica Europe (O2), 28, 29, 30, 33, 38, 50
- UK, 28, 30, 33, 38, 50
- O2 UK, 28
Tellabs, Inc., 1, 18
Tera, 43
Texert, Inc., 41
The Cloud, 30
Tiscali SpA, 20, 46
- Tiscali UK, 20
Trafalgar Catalyst Fund, 5
U
Ultra Electronics Limited, 39
Unilever, 4
V
Verdonck, Klooster & Associates (VKA), 32
Verizon Communications, 5
Virgin Media, 10, 19, 20, 27, 46, 51
Vodafone, 7, 28, 29, 30, 33, 38, 50, 51
- UK, 7, 28, 30, 33, 38, 50
Voip User Ltd, 11
Voxbone S.A., 11
- international Number (iNum), 11, 13
W
World Communication Awards (WCA), 33
World Cup, 7
Z
Zen Internet, 19
Zype TV Limited, 27
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