BTwatch
This release
: #298
August 2018: 54pp
Releases/year: 10+
Click for more details of this release

EXECUTIVE BRIEF

BT GROUP: Q1 FY18-19 [p.6]

  • BT takes first steps down a new road
  • Tables 1-2: BT Group financial highlights, Q1 FY18-19
  • Regulatory lead gets a voice with no-nonsense Ross
  • Fibre gets faster and cheaper, but ultrafast demand weak

BT TSO: BT launches second wave of TEAC [p.14]
Table: People movements [p.16]
CONSUMER

  • BT steps away from sport deals, despite French renewal [p.20]
  • BT TV veteran leading Eleven Sports challenge

Customer service: BT creates 1,000 new customer service roles in UK [p.22]

Network: MBNL extends Ericsson network development role, again [p.24]

  • Clean sweep for EE in RootMetrics’ network tests
  • Table: RootMetrics network testing results

Suppliers: Telestream flags key OTT role for BT TV [p.26]
ENTERPRISE: Enterprise crew named [p.29]

  • Table: BT Enterprise Management team

Contracts: Stobart awards BT IoT deal [p.31]
GLOBAL SERVICES: BT has three more blockchain patents pending [p.33]
Partners: BT talks up Cisco partnership for Americas and beyond [p.35]

  • BT, Cisco and co team for educational SD-WAN promos

Products and services: BT launches into direct routing with Microsoft Teams

Security: BT opens new Cyber SOC in India [p.40]

  • Wind River role in Huawei security doubts

OPENREACH

Digital Voice: New BT lab opens to prepare for PSTN switch off [p.44]

  • IP voice taking its time to arrive

Fibre: Openreach G.fast slimdown precursor to a full-fibre diet? [p.43]

  • Openreach may be taking one step back to make room for a leap forward

FURTHER READING

A

Advertising Standards Authority 45

Alphabet

– Google

— Android 27

— Chromecast 20, 27

— YouTube 20

Amazon 17, 21, 27

Apple 20, 27

Apstra 15

Atos 34

AT&T 13, 34

B

BAE Systems 16

British Broadcasting Corporation (BBC) 27, 50

Broadband Delivery UK (BDUK) 10

BT Group 5, 6, 7, 8, 10, 13, 14, 15, 16, 17, 29, 30, 33, 34, 44, 49

– BT Centre 11

– BT Consumer 16, 20, 22, 23, 26, 27, 45, 50

— BT Infinity 10, 15

— BT Mobile 16

— BT TV 8, 20, 21, 26, 27, 50

— BT Wi-Fi 13

— Plusnet 16, 23

– BT Enterprise

— BT Business & Public Sector 29, 30

— BT Ireland 29

— BT SME 10

— BT Wholesale & Ventures 30, 31

– BT Global Services 6, 7, 8, 9, 32, 35, 36, 37, 39, 40, 42, 51

— BT Connect 35

— BT Italia 13, 37, 51

— BT Security 40, 41

– BT Pension Scheme 7

– BT Technology, Service and Operations 14, 49

— Adastral Park 41

— Azure 9

– BT Tower 11, 14

– EE 16, 20, 23, 24, 25, 27, 29, 30, 31, 50

— 4G Calling 25

— Emergency Services Network 27

— MBNL 24, 50

– Executives

— Allera, Marc 9, 16, 20, 22, 27

— Baulch, Philip 30

— Best, Steve 30

— Brandt, Etienne 16

— Cackett, Rich 16

— Comley, Adrian 36

— Cook, Mike 30

— Droy-Whelan, Keighly 30

— Emerson, Sarah 16

— Hale, Nick 30

— Harvey, Peter 26

— Hendricks, Mark 29

— Holtom, Rob 16

— Hughes, Mark 41, 51

— Hunt, Priya 16

— Langlands, Jeff 30

— Leather, David 16

— Maltarp, Damien 29

— McNulty, Kevin 13

— McQuade, Gerry 10, 29

— McRae, Neil 36

— Oliver, Pete 16

— Patterson, Gavin 6, 13, 17, 41

— Pollock, Tara 30

— Roots, Ash 16

— Sabey, Jim 35

— Selley, Clive 12, 48

— Shaw, Tim 30

— Sims, Chris 30, 31

–Summerfield, Andy 29

— Taylor, Christopher 16

— Tempest, Alex 29

— Tomlinson, Mike 29

— Watson, Howard 15, 44

— Watson, Marc 21, 50

— Wilson, Trafford 30

– Ex-executives

— Bushell, Delia 21

— Chanmugam, Tony 13

— Cimini, Gianluca 37

— Livingston, Ian 13

— Taylor, Max 16

— Truzzoli, Stefania 37

– Openreach 8, 10, 11, 12, 16, 22, 43, 45, 46, 47, 48, 51

C

Capgemini 34

Cisco Systems, Inc. 9, 35, 36, 51

CityFibre 45, 48

CK Hutchison

– Three Group

— Three UK 24, 25

Claranet 34

Cobalt 37

Comcast 27

Computacenter 34

Credit Suisse 34

Cushman & Wakefield 11

D

Department for Digital, Culture, Media and Sport (DCMS, UK)

– Broadband Delivery UK (BDUK) 10

Deutsche Telekom 15

– T-Systems 34

Dixons Carphone 16

E

Eleven Sports Network 21

Equinix 34

Ericsson 24, 50

European Union 15

F

Facebook 14, 15, 21, 49

FON 13

Football Association

– Premier League 17, 20, 23

Fujitsu 34

G

Gartner Group 39

Gigaclear 48

Goldman Sachs 48

Google 20

H

HCL 34

High Court 23

Home Office (UK) 10

Huawei Technologies 41, 51

Hyperoptic 48, 51

I

IBM 34, 51

Information Services Group 34, 51

InfoVista

– Ipanema Technologies 36

ING Bank NV 48

Intel 36

Interxion 34

K

KETS Quantum 14

L

Liberty Global

– Virgin Media 13, 23

— Virgin Mobile 13

Liberty Media

– DIRECTV Group, Inc., The 27

LinkedIn 30

LiveAction 36

Lloyds Banking Group 16

M

M&G Prudential 48

Microsoft 9, 10, 39, 51

– Skype 39

Mobile Broadband Network Ltd (MBNL) 24, 50

N

National Health Service (NHS, UK) 34

Nokia 10

– Nuage Networks 36

O

Ofcom 11, 48

Omnicom Group

– Abbott Mead Vickers BBDO 23

Orange 15

Q

Qumu 34

R

Riverbed Technology 36

RootMetrics 24, 25, 50

Royal KPN 13

S

Samsung 27

Securities and Exchange Commission 37

SK Telecom 15

Spencer Stuart 17

Stobart Group 31

Sun Global Broadband 42

T

TalkTalk Telecom Group 23, 29, 48

Tata Group

– Tata Consultancy Services Ltd (TCS) 34

Tech City 15

TechHub 10, 15

Tech Mahindra 41

Technology

– 2G 25

– 3G 25

– 5G 13, 15

– Blockchain 33, 34, 37, 51

– Broadband 8, 10, 23, 45, 46, 51

– Fibre 6, 8, 10, 11, 12, 22, 45, 46, 47, 48, 51

– Fibre-to-the-premises (FTTP) 12, 46, 47, 48

– G.fast 12, 46, 47, 51

– Internet of Things 31

– IP 14, 23, 44, 45

– IPTV 23

– LTE 25

– Open source 23

– OTT 26, 50

– PSTN 44

– SIP 39

– Unified Communications 39

– Video-on-demand 26

– VoD 26

– Wi-Fi 13, 25, 42, 51

Telecom Infra Project 14, 49

– TEAC 14, 15

Telefónica 25

– O2 UK 25

Telestream 26, 27, 50

Time Warner Inc. 27

Twitter 20

U

UEFA 20

– Champions League 20

Ultimate Fighting Championship 21

United Nations 10

Unmanned Life 14

V

Vodafone 25, 34, 37, 48, 50

– UK 25

W

Wind River Systems 41

Wireless Broadband Alliance (WBA) 51

WPP 23

Z

Zeetta Networks 14

  • BT took the opportunity to promote the hoped-for benefits of its asset-lite strategy (BTwatch, #297 and #287) while announcing its extended global managed services built on Cisco System’s software-defined wide area network (SD-WAN).
  • BT promotion of SD-WAN closely links its fortunes to those of Cisco.

Jim Sabey, Head of BT Connect and Compute Sales in Canada, recognised the challenges that Global Services faces in attracting clients outside its European home because of its lack of local infrastructure. However, the virtualisation of services is said to create an opportunity to overcome this perceived weakness with a managed service overlay.

“Services like SD-WAN actually open up new doors… we only have three points-of-presence [PoP] in Canada. So, if you go after a traditional network in Canada, more than likely, three PoPs for BT isn’t going to win it, especially with the incumbents. We probably can’t provide you that underlay… but we can provide the overlay and that single pane of glass experience, and manage your network holistically.” – Sabey.

Global Services has previously noted that more than 90% of the telco’s global WAN customers use Cisco technology, and claimed most of them ask BT to manage it (BTwatch, #293). The new managed service gives customers the option of a physical or virtual portfolio.

BT, Cisco and co team for educational SD-WAN promos

Global Services executives have also been promoting the merits of SD-WAN through webinars with partners.

With discussions built around the development of effective SD-WAN strategy, and exploiting the benefits of virtualised networks, BT has appeared alongside key figures within vendors including Cisco, Intel, and Nuage to put a positive spin on the potential of migration towards SD-WAN, while gently pitching the merits of the collaborative efforts on the market from the telco and its partners.

Points of note include:

  • Global Services wants to remain more than a reseller, and highlighted the internal development undertaken as it created its core SD-WAN offering. It was noted that the division had developed its own orchestration layer rather than rely on a third-party, which has enabled it to create a cross-domain, multi-vendor environment. This open environment is built on open-source software using TOSCA and YANG, two languages BT and its Group Chief Architect Neil McRae, have been advocating for some time (BTwatch, #287).
  • BT and its partners in SD-WAN appeared to agree that customer demand for the technology is evolving in some unexpected ways. BT’s Adrian Comley, General Manager, Dynamic Network Services, suggested that customers have had their own ideas and preferences for priorities in virtualised functions, which did not match those anticipated by BT. Comley said that the telco had assumed services from traditional partners such as Riverbed Technology or Ipanema Technologies would be in demand, but other functions have captured the imagination. “[Customers] wanted to have the capability to run IoT on these boxes, they wanted to have Windows server or print server capabilities, they’ve developed their own applications like point of sale they want to put on the boxes as well or maybe they’ve got a third-party vendor they work with that is not on our main partner list that they want to bring in, so we’ve developed a very flexible framework,” he said. Meanwhile, Intel also suggested that the requirements around virtualised customer premises equipment are “very fluid”.
  • Although BT has appeared principally focused on its support for Cisco-based services (understandably considering the vendor’s prominence within the BT customer base), the telco’s other key virtualisation partner Nuage Networks was not entirely ignored. The integration of Nuage solutions into Agile Connect as a more fully virtualised service was noted, with embedded BT security capabilities highlighted.
  • In the recent discussions on the managed services wrap that BT provides for Cisco SD-WAN services, it was noted that the telco is partnering with LiveAction for additional monitoring and reporting on network performance. Venture-backed LiveAction is a Cisco partner on development of analytics and troubleshooting software, and the vendor’s Cisco Ventures arm is an investor in the company.

Image: BT

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