BT: Patterson bites the bullet

BT: Patterson bites the bullet

BT surprised with its 8 June 2018 confirmation that Group Chief Executive Officer (CEO) Gavin Patterson is to leave as soon as a replacement can be found. BT’s share price rose, following the news. In a terse statement clearly indicating that Patterson’s...
BT pushes 5G, but in no hurry beyond better broadband

BT pushes 5G, but in no hurry beyond better broadband

Incremental path to 5G posited by BT Network Architect with 2019 launch the next milestone. Capacity to remain a short-term priority, with more use cases under review. Role of Wi-Fi at gigabit speeds under active consideration. Away from the doom and gloom that...
New BT Consumer chief, new strategy, familiar buzzwords

New BT Consumer chief, new strategy, familiar buzzwords

Marc Allera hosted BT Group’s Consumer Business Briefing Strategy presentation in May 2018, marking the first of a series of anticipated divisional strategy days from the Group, and consecrating his official arrival as the head of the integrated consumer fixed...
BT Pay-TV super aggregator to the rescue

BT Pay-TV super aggregator to the rescue

Improving the quality and performance of Consumer’s pay-TV business is a key element of the division’s new strategy, and will be built on the idea of becoming a content “super aggregator”. Through better relationships with rivals such as Sky, and closer...
Ericsson joins EE on CX frontline

Ericsson joins EE on CX frontline

Ericsson backing the EE customer experience drive at the core of BT’s Consumer division strategy. Integration has already commenced, with potential for expansion as Ericsson builds up its IT-driven relationship with EE. Areas being served are customer care...
BTwatch #296 (May 2018)

BTwatch #296 (May 2018)

Snapshots and insights from this BTwatch report… Report: #296 Published: May 2018 Next report: June 2018 Image: EE Patterson bites the BT bullet With no Patterson replacement immediately at hand, current strategy is likely to be maintained at least for the short-term....